Bellevue Beach Paradise

The Worst Experience Ever

Nothing

Being told to get our stuff ready in 10 minutes and that the hotel was closing the minute we got back from dinner. They after 3 hours of confusion we were driven 2 hours south of Cancun to another hotel. Horrible Terrible Ruined our Vacation.

The Air Conditioner was broken on all of the hotel for my whole stay. It was horrible being inside the room. It ruined my whole stay

The sea in front of the hotel and some of the staff who were nice and polite people. Also the price was good for what they promised which finally they didn't provide.

Actually many things. When I arrived at the reception they couldn't find my reservation although it was made 24 hours in advance.I politely asked them to print out the confirmation I had received but they refused to do so! Wi-Fi was not available and so was the fitness center. Furthermore although I have booked a triple room with three beds as shown on your website, I only got a double room with two beds, which they called king size beds when in fact I would't classify them not even as double beds. The room was small for three people.

The location next to a stunning beach. The staff tried their best especially the reception and restaurant to make my stay enjoyable even though the hotel is a bit run down.

I did not have major problems but a couple I met was on the verge of tears. The air condition in tower 1 was not working.