Oasis Palm

It was convenient to what we did.

The facility did not match the pictures and is rundown and outdated, staff was rude, toilet stopped up several times, no hot waters twice, there was no refrigerator in my room, no coffee pot, had to ask for an iron and ironing board, not enough staff for the people, there was nothing for teenagers to do, this resort is geared towards little kids, the restaurants are too small for the amount of people staying at the restaurant, charge for WiFi, charge for safe, all inclusive but no drinks or snacks in the room, the air conditioner was out in the elevators or they were not air conditioned at all, they come to clean the room and forgot something everyday such as , towels, bath mat or wash cloths, there were restaurants on the premises that you had to pay extra that was not included in the stay, if restaurant reservations were needed you had to be there at least an hour before waiting in line or you would not get a spot for dinner that night. I do not recommend this resort for families with older kids or if you are looking for a nice resort.

The location

No A/C in the lobby, restaurants and elevators. The buffet was poorly. Pool area was dirty. The bathrooms around the pool where dirty. The shower bathroom has a bad smell.

The views from the room was beautiful loved the ocean and the scenery.

The staff was very rude know really try’s to help you until you get out of character then everyone wants to know whats going on instead of just resolving the problem the first time. The room service was slow and they dont tell you that its an extra charge if you have a purple band , when they come to clean your room all they do is make the bed they barely take the old towels or restock the toiletries, the food in the restaurants is mediocre nothing is authentic mexican food you only have access to about 4 restaurants if you dont do the upgrade to your wrist band, the only good thing about it was the drinks. Overall if you have kids this is an OK place to stay if not go somewhere else.