Canillo hotellia

Plussat: Our first time in Andorra and so gorgeous hotel. The most friendly and helpful staff. Beautiful view. Totally recommended. Absolutely perfect

Plussat: Class and proximity to ski lefts and the spa

Miinukset: Leaking shower

Plussat: Service, hotel décoré and a Spa out of this world!

Miinukset: Had to walk uphill back to the hotel at the end of the ski day although stag were there to carry anything needed. Quite pampered!

Plussat: Room was great and the staff were exceptionally helpful.

Miinukset: The lack of gluten free food for my son was unacceptable. For breakfast he could have rice cake with chocolate on or a seed bar. The previous year we stayed in the Sports Village and considering they are part of the same group, the GF offering was much superior. For the cost of the hotel, I expected more. It took 3 days before my son had a muffin, bread etc offered to him and it was also the last day. I had bought some GF bread from the supermarket myself by then.

Plussat: Our stay was exceptional from start to finish. It was a beautiful location, the hotel and facilities were immaculate and the staff were some of the most attentive I have ever met. Thank you so much for such a wonderful stay.

Plussat: Great staff and hotel ambience

Miinukset: Food and drinks exorbitant. Especially as off season.

Plussat: The hotel is stunning, really beautifull and stylish, but it is a 5* so it should be. The spa is unbelievable and has a range of treatments and many diffent saunas. The room was lovely presented with a modern decor. The bed was a little on the hardside for me, but my husband found it ok.

Miinukset: The hotel doesn't have aircon. Our room was 27DegC and not much less at night, so we couldn't sleep. We were offered a fan but it didn't do much. We found it staggering that a 5* hotel hasn't got aircon, we wouldn't even have thought to check this upon booking, but we will next time. This hotel is for winter season only, not a warm summer. We were booked in for 2 nights (on a non refundable rate) but we checked out the next morning and the hotel agreed to refund the 2nd night, as they did recognise the issue.

Plussat: Everything.

Plussat: The staff was very friendly and helpful, Also the location was amazing with great views.. About the property it was very clean. We had a great time there.

Plussat: The personal service was beyond the expected. One of the guys working for the hotel, Oscar Agüera, did a very good job. He managed to give me detailed and relevant information about the mountains of Andorra and managed that we could have earlier breakfast before an early check-out.

Plussat: The owners are extremely friendly and try to be as helpful as possible about everything. The free access to sleds for the kids, the ski locker that was included, and the beds for the kids up in the loft were all great. The bathrooms in our 2 apartments were recently redone and they were lovely.

Miinukset: The kitchen space is extremely small. It would be difficult to do any actual cooking except for something very simple like pasta. It's useful for making breakfast in the morning, but is too tiny for meals.

Plussat: Everything was great, location, comfortable, friendly - and the free access to the sport center next door was a nice bonus!

Miinukset: The parking wasn’t ideal but for 3 Euros you could park a few minutes walk away.

Plussat: Extremely friendly, could not do enough for us. Can't wait to go back absolutely loved the place. Thankyou

Miinukset: There was not anything we did no like

Plussat: Devi is a wonderful hostess, she was so helpful and accommodating. The apartment is in a great location and it was warm and cosy. So close to the telecabin and right beside the pool facility.

Miinukset: Nothing

Plussat: Friendly and helpful hosts, huge apartment, perfectly located only a couple of minutes walk from the telecabin (tip: a ski locker at the lift is worth paying for). Clean, cosy, warm and plenty of hot water after a day on the slopes!

Miinukset: Would have liked a toaster in the kitchenette, but that's all I can think of.

Plussat: The staff where very freindly, a pleasure to talk to. very helpfull. the room was very warm,very clean. it was well equipped, mircowave, kettle, the fridge was very cold, there is a coffee machine in the kitchen. The beds where very comfortible. loads of waredrobe space for hanging clothes. The bathroom had a very powerfull shower and a good size bath, "be very carefull with the hot water it is very hot". There is ski lockers. There is a ski shop 50mtrs from apartment where you can hire everything. There is a supermarket was across the road and loads of restaurants around the apartments. Not far from the ski lift, Around 100mtrs. We where very happy with everything. I would recommend Llempo` Aparthotel to all my friends and family. Over all 10 out 10.

Miinukset: Nothing

Plussat: All the hikes we went on were absolutely stunning and very close to this property.

Miinukset: The main road was very busy throughout the day

Plussat: Breakfast was excellent, staff are all very professional. Outside seating are well looked after with great views.

Miinukset: Carpet in the room seemed a bit old.

Plussat: very professional and very friendly staff, well trained, one feels perfectly looked after

Miinukset: little children all over the place, screaming, shouting, playing, doing little children stuff, very much OK, if you are a little child. I am a 60 year old man, raised 3 sons, have seen it all, have done it all. don't need it again on holiday :-)

Plussat: Fantastic staff it felt like home 100%would recommend for a relaxing get away for you and your partner, its very relaxing and the staff are very accommodating.

Miinukset: The spa could be better, it is very good with the sauna rooms however we felt that the water could be warmer than 32 degrees in a jacuzzi, perhaps 40 would be better. Pay €25/27 for morning afternoon access with 3 hours at each slot. I feel this could be improved as you cannot come out for breaks.

Plussat: Great staff Breakfast and diner buffet are great

Miinukset: They clossed the bike park in Soldue

Plussat: The location was great. The hotel had a beautiful view of the Andorran mountains. The spa was nice and very relaxing. The city of Soldeu has nice restaurants and good hiking opportunities.

Plussat: The overall hotel interior was cozy, breakfast was good. Also would like to thank very much Jennifer who organised the sport activities. She was very helpful with renting the bikes and sharing the information about activities.

Miinukset: We are family with 2 teenage kids. The biggest stressor was the noise from the construction that took place beside the hotel. The machines started to work from 7.15 am and finished 7.30 pm. We were given the room on the lowest floor, so there was extra noisy and dusty. However it seemed the hotel was not very busy and there were rooms available on higer floors too. Unfortunately there was not any information about the construction on the hotel web page, otherwise we wouldnt book the hotel. Secondly the rooms were very hot, witout AC. One of the rooms we booked was junior suite, which was dark and gloomy, with small hollows on the floor. A big disappointment were the spa rules. With junior suite we had 2 free entrances to the spa, but no free entrance for normal double room. So we decided that ladies will visit the Spa, but their rule was that only inhabitants of Junior suite can do it for free. Why we couldnt transfer the free entrance for our child who was living in the same hotel? It is not understandable and none acceptable for us.

Plussat: Good buffet food, plenty of choice.

Miinukset: There was no tea/coffee facility in bedroom.

Plussat: Activities

Miinukset: No a/c

Plussat: I loved the spa and the staff, especially the activities and the information desk staff. They were terrific. There is so much to do there in the summer.

Plussat: The location is good and the lobby area is very nice and spacious

Miinukset: You have to pay for the spa!! It is 27€ for half day!!

Plussat: Service

Miinukset: Location

Plussat: Staff. Always free parking . Good breakfast

Miinukset: Sheets seem very cheap. And location, well it depends what you want to do bc you have to drive everywhere in Andorra anyway. Wish they had laundry machines

Plussat: A beautiful quiet location, and a lovely comfortable room. As a family of five it is often hard to find a suitable place to stay...this was perfect. Andorra la Vella was only a short drive away, and the nearby restaurant was great.

Miinukset: We knew the hotel didn’t have a restaurant but we would have liked to be able to make a cup of tea or coffee in our room.

Plussat: This hotel is lovely. Great location and staff are brilliant, they go above and beyond to ensure your stay is perfect . Would happily stay there again.

Plussat: Very nice hotel in nice location and good restaurant nearby.

Plussat: Great breakfast

Plussat: Lovely stuff, very comfortable rooms. Great value for money.

Plussat: Thanks for a lovely stay at your hotel. Staff were all so friendly and made us feel very welcome and the breakfast was lovely.

Plussat: Delicious

Miinukset: No AC in the room. Very hot.

Plussat: The spa facilities were nice. The suites were spacious.

Miinukset: Not much of a view from our room. The gym timings were odd - only opened at 10am.

Plussat: Property walking distance to village , ski slopes. Great mountain views.

Miinukset: Large rooms.

Plussat: Very clean neat and friendly

Plussat: It was comfortable

Plussat: Everything.

Miinukset: Fabulous Hotel.

Plussat: Beautiful spacious apartement with sitting room and separate bedroom. Free parking in garage for our motorcycles! Walking distance to village, but steep uphill on the way back. We already booked our next stay!

Miinukset: Bit noisy from the road down below. The breakfast room could be a bit larger, especially around the buffet.

Plussat: Very large and comfortable room. Excellent breakfast. Very helpful staff.

Miinukset: Nothing

Plussat: Spacious room/suite. Spa is small but nice and free.

Miinukset: Just too far outside of the village to walk to the restaurants, you basically have to go by car every time.

Plussat: Hieno sijainti. Tasokas aamiainen.

Plussat: Clean, convenient, nice staff.

Miinukset: Double bed is too small. There wasn’t a balcony. Breakfast was good but not enough options for vegetarians.

Plussat: Amazing location and very chilled out feel. Friendly happy staff. As the hotel was so quiet we had the small spa to ourselves with was rather nice.

Miinukset: The outdoor hot tub was not running (from the hotel description this is not on all the time). The pizzas we had from the hotel were disappointing for the price.

Plussat: Excellent location, friendly staff, beautiful decor etc. The staff happen to realize it was my husband’s birthday and surprise us with a champagne bottle and delicious truffles. That was the icing of the cake for us

Plussat: The staff were really lovely and we got a beautiful room with a jacuzzi bath for free. Beds were lovely and comfortable. Great location for shopping.

Miinukset: The decor was a bit dated and the room was a bit warm.

Plussat: Very nice accommodation with excellent service! Good value for the price!

Miinukset: The meal was a total disappointment

Plussat: The bed was bery comfortable.

Miinukset: We didn’t like the shower over the bath, and the room was quite small.

Plussat: Room too small

Miinukset: Room and toilet too small

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Close to everything

Miinukset: There was a knocking sound the whole time i was there due to an error a customer made with regards to cold/hot water issues in the pipe.

Plussat: The food in dinner and breakfast. The staffs are fine and comportable.

Miinukset: The rooms are getting old. They need an update.

Plussat: The hotel is well placed to visit rural Andorra. The staff were friendly and welcoming. Food was well cooked and a great variety to choose from

Miinukset: There was no air con in the bedroom and the buffet at 30Euros was a bit steep

Plussat: Everything. Check-in was excellent, room was fantastic, shower was awesome, bed very comfortable, very helpful staff, special shout-out to Nacho Miguel who looked after us in the bar area. Decent breakfast. Look forward to another visit.

Miinukset: Air-con. Pool was out of commission for renovations, no-one's fault.

Plussat: Friendly staff, space underground parking with equipped bike storage, good food, perfect view

Miinukset: Rooms are not earlier available then 15h00 (no flexibility). Room was not cleaned once and cosmetic articles were not refilled

Plussat: Perfect hotel, staff and food in all ways .

Miinukset: During dinner one night they were a little low on the grilled items .

Plussat: The friendly staff, the great facilities, the airy lobby, the lovely room (we were upgraded to a suite on arrival) the spa is nice for a relaxing apres-ski swim and sauna (the outdoor jacuzzi was blissful in the snow). Kids club was amazing with particular reference to the amazing staff (Mateo and the other girl who was amazingly friendly with my kids).

Miinukset: Nothing, actually nothing. Okay if you pushed me the buffet was very good rather than excellent.

Plussat: It’s a lovely clean, well presented hotel with helpful staff but for me that’s where it stopped.

Miinukset: The hotel has no air conditioning which means the pine lined rooms are literally like Saunas during the day. At night you need to leave the balcony door open and it’s hard to sleep with the street noise. The rooms are nice looking but I didn’t find the bed particularly comfortable and the pillows where to soft. Nearly everything is an extra like the usable speed WiFi. I also couldn’t get anywhere to park my motorcycle in the road level car park, this meant I had to pay 12 euros per night to park in the garage. Most other hotels in my 10 country trip have provided dedicated motorcycle parking, this was one of the few that didn’t. The evening meal is a buffet which for 30 Euro isn’t bad value. However in a 4 star hotel I would have expected a table service restaurant instead of the cafeteria style set up which is in place. I understand that things cost money and I do not mind paying for things. I do however mind hidden charges and extras, for me these should be added onto and included to the cost of your stay, not presented when you arrive. It’s not a bad hotel, just poor value in comparison to others I’ve stayed at during my 3 week trip.

Plussat: It was very clean. A pleasant hotel

Miinukset: Once you got in your room it felt like you were in a sauna! Literally, with all the pine. No aircon in summer or a fan. Worst part was no pool as it was being renovated and booking.com did not mention this when booking! Had a txt from hotel to say no pool but to late as already booked with no free cancellation and we were on our way for a weekend break away from Toulouse city while there on business. So very disappointing ! I’m sure it will be lovely when it’s finished. But had we known we would have booked somewhere else!

Plussat: Good variety of food Clean rooms

Miinukset: Doors banging all the time- room doors made a very loud noise when neighbours came in or out- disturbed sleep. Our room shook when neighbours let the door shut on its own

Plussat: Good variety of food, friendly staff, the view from the room was amazing. It was very family friendly.

Miinukset: Unfortunately the Spa wasn't working and we could only go to the leisure centre to swim. We choose the hotel as well because of the Spa facility.

Plussat: Excellent food, comfy large rooms

Miinukset: Nothing

Plussat: It’s friendly staff and cosy feel. The room was a reasonable size with a lovely view, bathroom beautifully clean with great walk in shower. The lounge area was perfect for a drink and to relax. The buffet breakfast and dinner offered a great variety and we wanted for nothing. Location was perfect being two minutes walk from the gondola, with the bus stop outside for transfers to the airport and other destinations and near all bars.

Miinukset: Nothing, we couldn’t fault it.

Plussat: Super clean;nice staff very professional; good breakfast; the hotel was full renovated it’s branded new

Miinukset: Nothing

Plussat: Breakfast and dinner was very good. Room was very clean and nice. Wellness area is small but nice and okay when you are just with a few people. Extra free service for the Ski-lockers which are close to the lifts, was perfect. Chantal and all the staff were very friendly and helpful! Location is also perfect and close to everything.

Miinukset: It is not negative but maybe something to improve: The 'livingroom' area with bar is very nice and cozy but very quiet. Maybe with a little bit more promotion it could be more attractive for the people to chill, playing games or have a nice drink in the afternoon and evening.

Plussat: Plentiful buffet style board. Well located, spacious and very clean. The staff were polite.

Miinukset: If only breakfast could start at 07.45 am. Because the hotel starts breakfast off at 08.00 am and sometimes they don't open up until 5 or 10 minutes later, this means there is a rush if you want to make the early ski lifts and be able to enjoy your breakfast. Spa pool a little on the cool side!

Plussat: Hotel is excellently located, just 2/3 minute walk from the gondola station. All staff were extremely friendly and helpful, the receptionist spoke great english and was very welcoming, Marco was simply the best! Our rooms were absolutely spotless when we returned to them each day - one of the cleanest hotels I have stayed in. Decor was modern, simple but really nice. Rooms have great views. Breakfast food was very high quality.

Miinukset: The rooms were quite hot at night and walls fairly thin - but this wouldn't stop us returning.

Plussat: Breakfast very tasty! Staff very friendly! Beautiful view! Small restaurant next door to the hotel - never ate better pizza or lasagne!

Miinukset: Property doesn’t have restaurant. Breakfast is served in the hotel across the road. Staff is very friendly but it is inconvenient or at least not what you would expect as it wasn’t stated in the description. Also the fireplace!! It’s not working due to some reason, it was the main reason why we chose this hotel actually and it was quite embarrassing when we were told it is not use.

Plussat: The staff was awesome, especially the bar and kitchen team. The proximity to the Gondola with a locker service for skis and boots was excellent. Best value for the money for skiing in all of the EU that we have been to.

Miinukset: Local bus and taxi service when snowing is unreliable at best.

Plussat: - Rooms spacious, modern, comfortable and clean. - Very friendly staff - Breakfast was great - We did not use the spa

Miinukset: - Extra charge for spa area

Plussat: Good staff

Miinukset: Not much

Plussat: So cosy friendly

Miinukset: No tea or coffee facilities in your room

Plussat: Great hotel clean and perfect location

Miinukset: Breakfast is full of things but some of them not so tasty The coffee was bad and the omelet too

Plussat: Everything was perfect as always, I always go there when I’ m travelling to Escaldes or Andorra, great hotel, staff, parking facilities and everthing is close by

Miinukset: Nothing

Plussat: Hyvä kohtuullisen laaja aamupala. Erinomainen sijainti.

Miinukset: Ilmastointi ei toiminut.

Plussat: Very clean and service very kind

Plussat: Very clean and great central location.

Miinukset: Nothing.

Plussat: I liked that the staff were very friendly and helpful .

Miinukset: Room service food was not great .

Plussat: Easy to find, car park opposite but remember to book in advance, Caldea a stone's throw, shopping street in close proximity plus restaurants that serve food earlier than 8pm. Reception staff were courteous and very helpful.

Miinukset: Blankets on beds- hygiene reasons. Room however was CLEAN. No stray hairs, muckiness on doors, walls. A bit of wear and tear, but I was comfortable with level of cleanliness.

Plussat: Comfortable, clean room. Coffee and tea in the room.

Miinukset: Took a long time to order dinner. Breakfast room was not capable to cope with all people who wanted to have breakfast. It is not very children friendly. There is no place where children can stay outside of the room. Children cannot play in the lobby near the bar.

Plussat: Confortable room and good breakfast. Close to Caldea and the main shopping street.

Plussat: Very friendly and comfortable.

Miinukset: The staff could speak better english.

Plussat: The location was perfect, rooms were comfortable, quiet and great bathroom with rain shower.

Miinukset: Breakfast was ok

Plussat: All right :)

Plussat: Excellent hotel. We had two connecting rooms for our family. Very quiet, pristine condition, comfortable beds, plenty of space. The buffet breakfast was very good, particularly as we needed to leave before most cafes etc opened. We reserved a car park and were happy to find it was secure and we could come and go easily without fussing with tickets.

Plussat: Simply first-rate in every respect. A modern well-maintained building, stylish modern rooms, wonderful staff,convenient on-site parking, and the best breakfast offerings I have encountered. What’s not to like? At the off-season rate of €90 a night, it was absolutely a steal.

Miinukset: Not a thing.

Plussat: Everything! Very friendly and helpful staff. Spacious, interesting designed rooms. Option of connected rooms. Very clean. Amazing breakfast and hotel restaurant. Good AC. Nice cosmetics sets :) Water and candies in rooms.

Miinukset: It would be nice to have coffee/tea sets in rooms.

Plussat: Hotel metropolis has been recently renovated and as a result is very clean and fresh. Huge comfortable bed was firm and comfortable and the location was very convenient.

Miinukset: Absolutely nothing.

Plussat: Location is great. Room very comfortable, the beg is extremely comfortable! Breakfast is nice.

Plussat: Comfy room. Great bed and amazing bathroom. Loved the shower details and the sensation lights. Very modern fit out .

Plussat: Breakfast was good. Location is great. Its less than 10 mins walk to shopping street. The area is quiet. The room is clean and comfortable.

Miinukset: It would be great if instant kettle is provided in the rooms. However there is a little struggle when sleeping as the rooms gets warmer halfway and opening the window to sleep doesn't feels that safe.

Plussat: The beds were really comfortable. My view was amazing. Staff was always very nice and polite. Private parking is great. Location is very good if you have a car. Overall it was a good experience. Would recommend.

Miinukset: The breakfast could have been a bit more complete. The bath has some mold marks on the corners that could easily be cleaned. My room had no place where I could charge my phone near the bed. The Wi-Fi kept disconnecting.o

Plussat: breakfast very good and location great

Plussat: Staff were fabulous, facilities were excellent, meals were superb, I would recommend this hotel

Plussat: 1. All the staff are really very kind and friendly!! Nothing is too much trouble! 2. Everything is kept very clean

Miinukset: 1. The WIFI internet is absolutely terrible. The worst I have had in a Hotel for 10 years!!! THIS IS VERY IMPORTANT!!..please fix it so you don't have to log in every five minutes or if have to log back in if you go down to the lounge , dining room or back to your room!! Unacceptable for holiday makers who want to book tickets, check emails, find places of interest, book their next accommodation!! PLEASE FIX IT FOR MY NEXT VISIT 2.The breakfast is sadly not so good. no variety of fruit (kiwis every day!!??), cheap sliced bread, no cooked offering in the summer. There was no garlic or Jamon for the Pane con Tomat

Plussat: Very good value. There is a nice lobby area with sofas and a outdoor deck area. The breakfast is very nice and the coffee machine is good. The room is nice, clean and comfortable. Care was taken when making up the room.

Miinukset: The shower head wasn’t very good and would have preferred just a shower without a bath.

Plussat: Really great stay

Plussat: Very good value.

Miinukset: We coincided with the local fiesta in the square in front of the hotel - a bit noisy - but not the hotel's fault..

Plussat: Comfortable bed in nice room, bath tub, safe, good breakfast, free garage parking for motorcycle on site

Plussat: Perfect place to stay in the most authentic village of Andorra!!! Authentic, Charming building and rooms. Well trained staff! All you wish for!

Plussat: The room was nice and silent, and provided good sleeps. The breakfast was delicious.

Miinukset: In the parking garage, there could have been a sign to show that the green button in the pilar opens the door. Now I spent minutes trying to figure out how to get out.

Plussat: Nice to stay in a traditional Andorran hotel. Helpful staff, great food, warm and clean.

Miinukset: We had to go home.

Plussat: The owners and staff are very welcoming and friendly and nothing is too much trouble. We felt at home as soon as we arrived. Hotel and food/drinks are excellent value for money. Great traditional home cooking and plenty of it. The lift up to the local ski center each morning was a very welcome surprise and much appreciated. Would love to come and stay again.

Plussat: Breakfast and dinner both great value for money. Staff friendly and helpful. Bed really comfortable

Miinukset: For the money, everything was excellent

Plussat: Between 9am and 09:30an the hotel transport guests up to the main gondola each day. Otherwise it’s a slight uphill walk of around 12 - 15 mins. Boots and skis can be left in lockers at skis hire shop or the main gondola station. This means walking back to the hotel at the end of the day (downhill for 10 mins) can be done in trainers. Also, good idea to pay the extra €18 on the lift pass to get lunch on the mountain (one voucher for each day). Good basic food and saves money. Never paid more than €4.50 for a pint - even in the 4 star hotels facing the Soldeu slopes. Great value resort !

Miinukset: Nothing at all.

Miinukset: Too many stairs

Plussat: The staff was fantastic! They have great advice on hikin trails making the experience one of a kind. The common room also has plenty of games and sitting areas. The bar is reasonably appointed as well. Would recommend for families.

Miinukset: The decor is basic but clean

Plussat: Nice friendly place, clean and comfortable, good breakfast. Easy access to village of Soldeu and El Tarter free car park for chair lift.

Miinukset: It was all great, especially considering the price.

Plussat: Varied breakfast and excellent lunch menu at reasonable price

Miinukset: Nothing

Plussat: Food is amazing get the dinner option.

Miinukset: Nothing

Plussat: Nick and his team were fantastic. We arrived very late / early morning 5am on a flight from London. Unfortunately the hotel had overbooked. However Nick immediately made us feel at home, offered us showers, breakfast and a ride up to the chair lifts. Dinner at night was also a delicious 3 course feed. Highly recommended. Thanks for making our time in Andorra an enjoyable one - despite the initial hiccups! Would come back for our 3rd season.

Plussat: Close to main gondolas with hotel,s own transport to lift stations. Hotel has rent ski, nice restaurant with beautiful view to ski lifts and pistes, close to good restaurants. Has a good breakfast, nice staff, is clean and quiet. Also close to Andorra (15 min. drive). Hotel has free wi-fi and parking space.

Miinukset: I suggest to leave few bottles of water in a hotel room for late coming people or install a machine with some kinds of drinks. All other things were ok.

Plussat: Hotel was very nice / breakfast /dinner all were exceptional and staff was wonderful especially Edurne who speaks English and very helpful. Rooms were spacious and clean

Miinukset: Only probem is that you need to take a hotel van to get to ski area // only takes 5 minutes and they run the van continuously but seats only 8 so if you are leaving when everyone else is a bit of a problem so not that big of a deal but if you want to get to town for dinner later in the evening it is a bit of a logistical problem because the walk up the hill is a bit long 20 min. But on the other hand the food at the restaurant there is excellent

Plussat: Thoroughly modern four-star hotel with spacious rooms, really nice bathroom with large bath

Miinukset: Wifi was of the type that covered the hotel and immediate surrounds - thus not genuinely secure

Plussat: This is a really nice hotel with very helpful, friendly and service minded staff. We were VERY well taken care off. The hotel is next to a beginner's slope, so this is a great place to stay for those that like to learn how to ski. As experienced skiers, we decided to go to Soldeu to take the gondola to the top and we used the free shuttle service offered by the hotel. The ski rental place located below the hotel also offers 20% discount to hotel guests.

Miinukset: The only think to point out is that the pillows could have been better, but overall very happy.

Plussat: Excellent service excellent staff excellent parking for motorcycling in secure underground car park excellent rooms facilitys

Miinukset: Nothing was wrong anywhere

Plussat: Nice hotel with pleasant staff and everything. The breakfast is probably better in the winter where there probably are much more guests. It was still totally ok now.

Miinukset: The gym only provided some condition exercise, no upper body machines (except for a row machine) or free weights.

Plussat: ready supply of fresh hot chocolate at breakfast for the kids.

Plussat: Friendly staff. Comfortable hotel. Good food.

Miinukset: Nothing

Plussat: This is a great little hotel with excellent helpful staff. The room is of a very high standard. The bathroom is excellent with a heating lamps and a very large amount of amenities restocked every day. Having a small ski slopes for beginners is great. I also used the free shuttle bus to the gondolas. WIFI is excellent.

Miinukset: While the bedding was top class - Two (made up) single beds pushed together - doesn't make a double bed. There was enough pillows supplied - should my wife require a pillow wall, so a gap in the bed wasn't required...

Plussat: Good size bar . Lots of relaxing areas

Miinukset: Not enough staff

Plussat: excellent hotel more than good value for money

Plussat: Lovely hotel nice rooms and comfortable bed

Plussat: 3rd time to stay in this hotel, so familiarity

Miinukset: Bar not manned, in order to get a drink one had to go into the restaurant

Plussat: Hotel was super helpful after I had made a mistake with the date. Great stay. Dinner in the evening was very good and good value for money.

Plussat: The location.

Miinukset: The room without views

Plussat: Good location, near the shopping mile + the spa Provided parking facilities - which is somewhat competitive (€20 a night) Room was large and spacious

Miinukset: The reception tended to be poorly staff (1 person working) so when queues of people arrived. It often took a long time to be served. If you bring a car, the staff take your car keys for security reasons - which made getting things out of the car difficult at times (especially if the garage desk was unmanned)

Plussat: Breakfast excellent 10 out of 10, good position right in centre

Miinukset: Evening meal was bad sent my chicken back seemed undercooked to me, same piece returned overcooked, didn't eat it nothing offered in return or apology, said I didn't want to pay for it on checkout as it had been billed on my account and they took it off bill. Parking absolute rip off €20 per night

Plussat: Sijainti hyvällä paikalla.Aamiainen hyvä.Uima-allas ei auki koko päivää siitä miinusta.Huone siisti.

Plussat: Kiiltävän puhdas, hyvä invahuone, autotalli helpossa paikassa ja hissi lähellä. Edullinen, samoin ravintola. Ystävällinen henkilökunta

Miinukset: Invaluiska tuli vain baarikerrokseen, jossa päivällä oli ovi lukossa. Henkilökunta tuli kyllä nopeasti avaamaan, mutta ilman tervejalkaista avun saanti olisi ollut vaikeaa

Plussat: Did enjoy the excellent location and the quality of the hotel given it's price. Staff are welcoming, breakfast selection is plenty and very good quality indeed.

Miinukset: A little difficulty communicating if you don't speak Spanish. Apart from that everything is alright.

Plussat: Great place to stay. ...

Miinukset: N/ A

Plussat: Everything! Great staff, location and breakfast was exceptional value for money. We really enjoyed our stay.

Plussat: The place was 1970's chic. The rooms were huge, with balconies. The bathroom palatial with every toiletry item you could think of. We were off season and they comped each room with a bottle of Cava and a tin of Danish butter cookies. Breakfast and dinner were very enjoyable. It is a lovely dining room. The staff was very friendly.

Plussat: The hotel was quiet and as such the staff numbers had been reduced; however, the staff that were there looked after us very well indeed. In fact, it was one of the best stays we had on our 9 week road trip. We had dinner and breakfast at the hotel. All of the food was fresh, magnificently prepared and served by the most wonderful lady. The room or should i say suite was fantastic. Large, airy, well furnished, clean, plush, luxurious and relaxing. We had a nice view out of the balcony too, which was a bonus. We arrived before the bar was open and the lady on reception offered to serve us wine in the veranda garden until the bar/restaurant opened. The wine, a white Spanish Rioja was very nice, cold and at a very low price too!

Miinukset: There is a significant improvements project going on at the adjoining annex, but, whilst it is a bit of an eye sore, never spoiled our stay. The location is great for views, but the downside is there's a bit of a walk up quite a steep hill if you want to venture out. This didn't bother us on this stay, as we were using Andorra as a bolt hole stopover.

Plussat: The room was massive, the bed was comfy, and although the sound system did not work, we didn't really care. The design is a bit outdated (the kind where you would expect a child on a corridor riding a tricycle), they really want to sell 5*, but they would have been better off just settling with 4. The on site parking is great, but it is limited.

Miinukset: If you are not a meat eater, make sure to let them know in advance, otherwise all you gonna have is some salad and tomatoes. To be fair once we confirmed the dietary requirements there was a meal prepared for us on the following morning. The waitress was really helpful, but was limited due to being alone on shift. Using the tiny pool they have for an extra 8 Euros is a bit much, especially that you cannot use it until 4pm. Bare that in mind, there are half done constructions around the hotel... Maybe call it 5* once the hotel has been finished. I seen comments suggesting the construction is there for a while.

Plussat: Great hotel!

Miinukset: In 2019 the staff didn’t know what is vegan breakfast

Plussat: Everything was excellent. The room is really BIG, clean and luxurious with nice balcony with view. Stuff was very kind and helpful and welcome us with Danish cookies box and a bottle of champaigne! Free parking.

Miinukset: GPS doesn't indicate correctly the entrance to the hotel and you may be confused. This is not a comment against the hotel, but just a note to help other travellers.

Plussat: Spacious room

Miinukset: Half the hotel being built, no mention of this when booking... almost missed the hotel as we thought it was a building site. No shower in the room.

Plussat: I've Never met a staff so kindly like there, he spa was perfect with a nice view of mountain landascape also from the terrace of my room,

Miinukset: Personally I don't like moquette even if it was very clean

Plussat: Lovely big room and comfy bed, enjoyed the complimentary cava and biscuits. We would love to ccome back some day.

Miinukset: A minor gripe only ... no power points next to the bed, and almost all others were in use, so had to unplug for chargers etc. Otherwise, a lovely stay and highly recommended!

Plussat: Amazingly sized rooms, bed was huge and so comfy. It was my fiancees birthday and a small little birthday cake was brought to the room as well as a bottle of cava and cookies on arrival. Can’t fault anything. Location is a little further out but as i needed space to park my truck this hotel was perfect and the walk isn’t far. Would love to come back to Andorra and this hotel will be top of my list again. Thankyou

Plussat: The staff were very helpful.

Miinukset: The room was too large, and seems old.

Plussat: Great Location Great Staff Great Vacations

Plussat: The reception staff was great, especially Barbara. The dining room staff was very helpful and accommodating.

Miinukset: Pool/hot tub hours were too short.

Plussat: Good buffet breakfast, nice airy large room, comfy bed, slept well.

Miinukset: Garage is too tight.

Plussat: Breakfast and location very good

Miinukset: Staff was not so friendly

Plussat: Ligging is perfect

Plussat: Le parking, les armoires à ski sécurisées par chambre au sous-sol

Miinukset: I have never seen in my life so unfair and unpolite services and management in a restaurant. The restaurant close at 10:30am. At 10:30 they take all the products and ask you in very bad words to go out of the restaurant in the same time. It seems that you disturb them. This is a fact but they could say this in nice words, not with rough words and to be unpolite. The products were every days the same. It was mushrooms on tomatoes after some days... The view of the bedroom right on a wall of stones and on the other side just on the main road.

Plussat: The spa was superb, the staff were excellent, the location was perfect.

Miinukset: The food was ok.

Plussat: The hotel was nice and modern. Our room was spacious and relaxing. We had everything we needed for a ski trip. The staff were extremely helpful. The breakfast was also good. The location is very central and close to the main Canillo lift.

Miinukset: I think the SPA could have been included in the price.

Plussat: Good breakfast, nice touch from the owner / manager to pass by each table asking if everything is ok. Wifi, clean, pool, sauna, room size, beds, all very good. There is safe parking on the street for 3 Eur a day - night is for free

Miinukset: The furniture is just a little dated and the tv Is small ish... Is located on the main road and after 23.00h nothing is open to buy a bottle of water

Plussat: Location was great, just one block from the main pedestrian street with all shops, bars and restaurants. Parking garage in the hotel was really useful for travellers with a car. Really good beds in a spacious, clean room, with two bathrooms and plenty of space for three persons accommodation. Good breakfast with many varieties except vegetables but good selection of fruits.

Plussat: Location

Miinukset: Very poor wifi

Plussat: Everything was great, perfect location, parking available (17,5 eur), cleaning of rooms was very good, nice breakfast, but the top of all in this hotel is its staff, really very attentive and helpful, especially I want to ask a "big thank you" to Marcia that helped in million of my requests, resolved questions and provided 100% service.

Miinukset: The hair dryer did not work and in my opinion there should be another door or shower curtain in the shower so that the water splashes less during bathing time, but both not critical and about hair dryer I even not notified

Plussat: Excellent location, on site parking was a bonus. Our room was huge and very clean, excellent value for money. We also ate at the restaurant downstairs which I would highly recommend. The hotel is a short walk from the Main Street.

Plussat: The location is great

Miinukset: There was no WiFi in the room

Plussat: Great location and excellent value for money. Lots of good shopping nearby along with plenty of choice of restaurants.

Plussat: We were traveling as a family of four and were amazed by the room we were given. It had two twin beds pushed together for my wife and I in one room and another three twins in a separate room for the kids. Even had two baths! Great location for the downtown pedestrian mall. We were there in mid-summer and tried to imagine what Andorra la Vella would be like during the ski season.

Miinukset: Private parking was a little steep (17 euros).

Plussat: Location close to the shopping and centre. Big apartment with 2 separate bedrooms. Technically good equiped. There is even a clothes drying machine inside. A lot of different kitchen equipment.

Miinukset: Ants!!! Ants in the kitchen, living room and one of the bedroom. That was awful! Seems like they are getting there through the entrance door. Cleaning is very poor! All surfaces were covered by dust, floors seems not being cleaned since Ski season finished (3 months ago). A lot of dust under the sofa and beds, someones NAILS on the floor in the bedroom.

Plussat: Very large room with very comfortable bed. Staff friendly and having a car park at the hotel was a bonus. Only one street away from the main shopping area. Close walking distance to all the local museums and galleries. Fantastic walking tracks nearby along the river and also up in the mountains.

Miinukset: No fault of the hotel but the Wifi was down for over 24 hours so only access to the a internet was a free one only available on the main shopping plaza.

Plussat: The breakfast was excellent value for money,

Plussat: Good location. Decent breakfast. Clean and comfortable.

Miinukset: The air con in the room made a very loud 'venting' noise every 5-10 mins. Had to switch it off at night as it was loud enough to wake us. Luckily it was a cool night. Our room looked out at the external air conditioning pipe.

Plussat: It was right in the downtown core.

Miinukset: Just a little hard to find by car.

Plussat: Close to shopping

Miinukset: Hard to find by car!

Plussat: Good hotel, very good breakfast!

Plussat: Location

Plussat: the location

Miinukset: the staff were not nice, we tried to eat at the restaurant but the attention was poor . Finally we decided to quit the restaurant without having lunch, but they even didn't care.

Plussat: Location could not be better, right on the Shoping Mile.

Miinukset: Room was a bit basic with no views, and breakfast was disappointing.

Plussat: Great & helpful staff, good breakfast, clean rooms... Excellent parking!

Plussat: nice location, parking and very good pizza.

Plussat: The apartment is modern well equiped and clean.

Miinukset: Unfortunately our room faced the main road so it was really noisy, Window glasses are noise protective, but we had to open them as it was a hot summer day, and there is no air condition. I advise for all guests to ask a room which does not face the road as the traffic is huge even at night.

Plussat: The location can’t be better and the beds were too comfortable. Staff always have a smile for you.

Miinukset: The coffee wasn’t good at all.

Plussat: Great Staff ,room spacious handy little washing up kit x thank you

Miinukset: Sofa bed uncomfortable

Plussat: Nice and spacious apartment with everything you’d need for a short stay. The staff were friendly. There’s a grocery store, a restaurant and a bus stop nearby. It’s located very close to the ski lift.

Miinukset: The sofa bed in the living room was not very comfortable.

Plussat: Great hotel, awesome service, perfect location - totally recommended!

Plussat: Amazing location and facilities the room was big and it was a spacious apartment. The staff were wonderful and the bar, restaurant, ski shop and spa facilities were all very nice. The staff were fabulous.

Miinukset: Th auto heating system was confusing, couldn't get the apartment to heat but the staff sorted this quickly. Breakfast was great, but dinner was overcooked.

Plussat: we liked very much the view from the balcony

Plussat: we have stayed here many times as we ski every year. so know what to expect, the staff are always excellent with everything

Miinukset: This is the first time we have stayed in the summer normally winter for skiing, The rooms could do with a bit of ventilation or air conditioning as was very hot during the day, The good thing we were out all day and the evening the temperature drops making it much more comfortable for sleeping