Canillo hotellia

Plussat: Beautiful setting

Miinukset: Distance to town

Plussat: Very attentive staff, clean, great ambience, well furnished room, great food, relatively quiet

Miinukset: Nothing

Plussat: It's a great place to spend a few days. I and my wife enjoy it so much it's our second time in this beautiful place love to come back

Plussat: Great staff and hotel ambience

Miinukset: Food and drinks exorbitant. Especially as off season.

Plussat: Everything.

Plussat: The position is prime! The infrastructure and architecture is stunning. Staff very well prepared to a first class level attention. Room very spacious, great selection of pillows. Bathroom very large and divided in two sections. All suites with a great view of Soldeu-Granvalira ski mountain. Very comfortable the possibility to manage ski forfait, ski renting directly from hotel and a VIP lounge at the Soldeu ski cabins. Extremely good choice of restaurants and bars with a balance of traditional cuisine and oriental experience (make sure to book in advance tables during your stay). Breakfast with generous choices of buffets. Incredible SPA and highly skilled professionals at the SPA treatments level, including great proposal of SPA treatments from Indian culture. Among 5 stars hotels I had the pleasure to visit around the world the Sport Hotel Hermitage and SPA definitely stands in the top ten and every of the 5 stars worth the experience! Congratulation to owner, managers and all the staff.

Miinukset: We stayed in a suite at (level -2) (the hotel develops his floors from level 0 (street level) down to level -5. One stain on our stay was related to the noises coming from the level above (level -1) where the breakfast restaurant is located, roof of the room at level -2 is not soundproof enough and during night and early morning it’s annoying the ear noises of staff getting ready for the breakfast service and then guests noises during breakfast. It’s the only defect worth to mention, a part this all great!

Plussat: I stay at this hotel for the third time in a year - and everything is absolutely perfect. this hotel is love at first sight. unforgettable spa and service above all expectations

Plussat: Great view and location. Clean and spacious interiors. Tasty breakfast!

Plussat: Very clean neat and friendly

Plussat: Hieno sijainti. Tasokas aamiainen.

Plussat: Clean, convenient, nice staff.

Miinukset: Double bed is too small. There wasn’t a balcony. Breakfast was good but not enough options for vegetarians.

Plussat: The room was very spacious. The breakfast had big variety. The spa was nice.

Miinukset: Nothing, we liked everything.

Plussat: I liked all the personal, very friendly and helpful. The rooms were cleaned everyday. Spa was good, location away from noise, parking available.

Miinukset: I didn't like the fact that they charge you 10.95 euros a day if you want to use the kitchen, even though you have it in your room and it's locked, but in the hotel's description they show photos of it. The fridge that's was locked in the kitchen and we could not use was noisy.

Plussat: Amazing location and very chilled out feel. Friendly happy staff. As the hotel was so quiet we had the small spa to ourselves with was rather nice.

Miinukset: The outdoor hot tub was not running (from the hotel description this is not on all the time). The pizzas we had from the hotel were disappointing for the price.

Plussat: Very friendly staff. Extraordinary breakfast. Room was nice but the window was very small with no views. Take into account that you need a car as the hotel is not close to the lift.

Miinukset: Places for dinner close to the hotel

Plussat: Staff. Always free parking . Good breakfast

Miinukset: Sheets seem very cheap. And location, well it depends what you want to do bc you have to drive everywhere in Andorra anyway. Wish they had laundry machines

Plussat: A beautiful quiet location, and a lovely comfortable room. As a family of five it is often hard to find a suitable place to stay...this was perfect. Andorra la Vella was only a short drive away, and the nearby restaurant was great.

Miinukset: We knew the hotel didn’t have a restaurant but we would have liked to be able to make a cup of tea or coffee in our room.

Plussat: Excellent place. Very friendly stuff. Great breakfast!!

Plussat: Very nice hotel in nice location and good restaurant nearby.

Plussat: Great breakfast

Plussat: Delicious

Plussat: Everything was great, location, comfortable, friendly - and the free access to the sport center next door was a nice bonus!

Miinukset: The parking wasn’t ideal but for 3 Euros you could park a few minutes walk away.

Plussat: We had a very pleasant welcome with a smile and we used the near by sport center

Miinukset: They are saying that the ice ring is included but what that is not said that you need to pay for renting the gear, it was a disapointment for us, the owner said that she will write it on the photos so i waited with my review but it was not written. The parking cost 10 euro per night.

Plussat: Great location. Safe. Amazing staff. family friendly. Close to amenities (small supermarket opposite, ice skating and pool next door). We definitely want to return!

Miinukset: Nothing at all! Loved it!

Plussat: All the hikes we went on were absolutely stunning and very close to this property.

Miinukset: The main road was very busy throughout the day

Plussat: Hotel was very nice / breakfast /dinner all were exceptional and staff was wonderful especially Edurne who speaks English and very helpful. Rooms were spacious and clean

Miinukset: Only probem is that you need to take a hotel van to get to ski area // only takes 5 minutes and they run the van continuously but seats only 8 so if you are leaving when everyone else is a bit of a problem so not that big of a deal but if you want to get to town for dinner later in the evening it is a bit of a logistical problem because the walk up the hill is a bit long 20 min. But on the other hand the food at the restaurant there is excellent

Plussat: Breakfast had a large selection of food, and very good nespresso coffee machine had various flavors. My 9 yearold son loved the pancake machine! amazing! The tables were set out well ,not close to anyother tables. Cosy , comfortable and stylish layout through out the reastaurant.

Miinukset: There is nothing to dislike about this hotel, it has all the comforts you need to relax and enjoy all the activities on offer.

Plussat: Friendly staff. Comfortable hotel. Good food.

Miinukset: Nothing

Plussat: This is a great little hotel with excellent helpful staff. The room is of a very high standard. The bathroom is excellent with a heating lamps and a very large amount of amenities restocked every day. Having a small ski slopes for beginners is great. I also used the free shuttle bus to the gondolas. WIFI is excellent.

Miinukset: While the bedding was top class - Two (made up) single beds pushed together - doesn't make a double bed. There was enough pillows supplied - should my wife require a pillow wall, so a gap in the bed wasn't required...

Plussat: Good size bar . Lots of relaxing areas

Miinukset: Not enough staff

Plussat: Arrived for Christmas and the hotel was decorated beautifully definitely had the wow factor. The spa was beautiful with excellent treatments.

Miinukset: Difficult to get served at the bar even when it wasn’t busy.

Plussat: Great staff! Great location, all close to the hotel! Buffet is excellent. Room very confortable. Nice wooden ambiance. All perfect.

Miinukset: Lacking some sauna or hammam for guests after ski time Quite expensive

Plussat: great breakfast comfortable beds very clean

Miinukset: dinner a bit less, and price of buffet does not include drinks which were expensive comparing to the meal price (6 euros for water bottle?)

Plussat: The breakfast was amazing. The best I have probably had at any hotel that I have ever visited. The beds were super comfy. The rooms were exceptionally clean. The bathrooms had luxury Molton Brown products, nice robes and slippers.

Miinukset: A cosy fire around the reception area would have been great. Also, we were not given any info on the spa during our stay and I probably would’ve used those facilities had we been given some info.

Plussat: Location - right next to Soldeau gondola Large comfortable rooms - especially triple room

Miinukset: Nothing

Plussat: The outdoor activities with Esther are great

Plussat: The hotel is well placed to visit rural Andorra. The staff were friendly and welcoming. Food was well cooked and a great variety to choose from

Miinukset: There was no air con in the bedroom and the buffet at 30Euros was a bit steep

Plussat: Everything. Check-in was excellent, room was fantastic, shower was awesome, bed very comfortable, very helpful staff, special shout-out to Nacho Miguel who looked after us in the bar area. Decent breakfast. Look forward to another visit.

Miinukset: Air-con. Pool was out of commission for renovations, no-one's fault.

Plussat: Interior design. Location. Transfer to slops. Ski depot. View.

Miinukset: Expectations ruined. Total confusion about reception, spa, pricing. No drinks or any minibar in the room. You have to order room service for a jar of Coca Cola and get ready to be charged 200% for room service. Lots of misunderstanding. In Spa no water cooler. No options for tea or other refreshment.

Plussat: Friendly staff, space underground parking with equipped bike storage, good food, perfect view

Miinukset: Rooms are not earlier available then 15h00 (no flexibility). Room was not cleaned once and cosmetic articles were not refilled

Plussat: Perfect hotel, staff and food in all ways .

Miinukset: During dinner one night they were a little low on the grilled items .

Plussat: It’s a lovely clean, well presented hotel with helpful staff but for me that’s where it stopped.

Miinukset: The hotel has no air conditioning which means the pine lined rooms are literally like Saunas during the day. At night you need to leave the balcony door open and it’s hard to sleep with the street noise. The rooms are nice looking but I didn’t find the bed particularly comfortable and the pillows where to soft. Nearly everything is an extra like the usable speed WiFi. I also couldn’t get anywhere to park my motorcycle in the road level car park, this meant I had to pay 12 euros per night to park in the garage. Most other hotels in my 10 country trip have provided dedicated motorcycle parking, this was one of the few that didn’t. The evening meal is a buffet which for 30 Euro isn’t bad value. However in a 4 star hotel I would have expected a table service restaurant instead of the cafeteria style set up which is in place. I understand that things cost money and I do not mind paying for things. I do however mind hidden charges and extras, for me these should be added onto and included to the cost of your stay, not presented when you arrive. It’s not a bad hotel, just poor value in comparison to others I’ve stayed at during my 3 week trip.

Plussat: It was very clean. A pleasant hotel

Miinukset: Once you got in your room it felt like you were in a sauna! Literally, with all the pine. No aircon in summer or a fan. Worst part was no pool as it was being renovated and booking.com did not mention this when booking! Had a txt from hotel to say no pool but to late as already booked with no free cancellation and we were on our way for a weekend break away from Toulouse city while there on business. So very disappointing ! I’m sure it will be lovely when it’s finished. But had we known we would have booked somewhere else!

Plussat: Good variety of food, friendly staff, the view from the room was amazing. It was very family friendly.

Miinukset: Unfortunately the Spa wasn't working and we could only go to the leisure centre to swim. We choose the hotel as well because of the Spa facility.

Plussat: Excellent food, comfy large rooms

Miinukset: Nothing

Plussat: Excellent location, friendly staff, beautiful decor etc. The staff happen to realize it was my husband’s birthday and surprise us with a champagne bottle and delicious truffles. That was the icing of the cake for us

Plussat: Room too small

Miinukset: Room and toilet too small

Plussat: Everything was perfect

Miinukset: Nothing

Plussat: Close to everything

Miinukset: There was a knocking sound the whole time i was there due to an error a customer made with regards to cold/hot water issues in the pipe.

Plussat: The staff was excellent. They were focused fully on the Customer satisfaction.

Miinukset: Pillows and mattresses need renovation.

Plussat: Location excellent. Staff excellent, but spoke limited english. Sr Jonatan at Reception was particularly helpful and attentive.

Miinukset: Evening menu overpriced and the chateaubriand was disappointing. Continental breakfast was good and you could order eggs. Don't! The scrambled aggs were dry and over cooked, the omelette was dry and overcooked, almost burnt. Clearly the Hotel Gastronomique does not apply to the breakfast experience.

Plussat: Location is really excellent, breakfast is great, rooms and bothrooms are clean.

Miinukset: A little noisy at nights - we did not understand where this buzzle was from. Also a bit disappointed that though we asked for highest available floor (usially this request once made well in advance is fulfilled by hotels) we got our room at the second floor (out of six).

Plussat: Right in front of Caldea.

Plussat: The staff were helpful and the breakfast was good with plenty of variety. This hotel is within a 5 minute walk of the shopping area and right over the road from the Caldea thermal baths. the parking was close and apffordable

Miinukset: More TV in english

Plussat: + very helpful staff + location

Miinukset: - poor facilities for 4 stars (paper caps, plastic tiny spoons; no slippers neither bathrobes) - odor in cupboard

Plussat: The payment process from booking has always been a bit confusing. I would have appreciated a reminder from booking remind me if everything has been paid or not as sometimes I pay hotels many months in advance

Plussat: Everything

Plussat: V good food. Restaurant opening hours generous. Hotel location exceptional.

Miinukset: Nothing.

Plussat: good breakfast. friendly staff

Miinukset: fresh orange juice would be nice, only one plug in the bathroom... not enough in 2019, unfortunately a little out of date (old) ;-)

Plussat: Excellent staff throughout hotel. Well presented bedroom First class meals Superb location

Miinukset: Perhaps consider starting dinner before 8pm

Plussat: Very friendly and very helpful and patient staff. Really comfortable, clean, close to everything. Can't beat it.

Miinukset: Nothing. Hotel Maistre is great.

Plussat: breakfast very good and location great

Plussat: Staff were fabulous, facilities were excellent, meals were superb, I would recommend this hotel

Plussat: Great location

Miinukset: Breakfast average

Plussat: Nice to stay in a traditional Andorran hotel. Helpful staff, great food, warm and clean.

Miinukset: We had to go home.

Plussat: The owners and staff are very welcoming and friendly and nothing is too much trouble. We felt at home as soon as we arrived. Hotel and food/drinks are excellent value for money. Great traditional home cooking and plenty of it. The lift up to the local ski center each morning was a very welcome surprise and much appreciated. Would love to come and stay again.

Miinukset: Too many stairs

Plussat: The staff was fantastic! They have great advice on hikin trails making the experience one of a kind. The common room also has plenty of games and sitting areas. The bar is reasonably appointed as well. Would recommend for families.

Miinukset: The decor is basic but clean

Plussat: Nice friendly place, clean and comfortable, good breakfast. Easy access to village of Soldeu and El Tarter free car park for chair lift.

Miinukset: It was all great, especially considering the price.

Plussat: Varied breakfast and excellent lunch menu at reasonable price

Miinukset: Nothing

Plussat: Food is amazing get the dinner option.

Miinukset: Nothing

Plussat: Nick and his team were fantastic. We arrived very late / early morning 5am on a flight from London. Unfortunately the hotel had overbooked. However Nick immediately made us feel at home, offered us showers, breakfast and a ride up to the chair lifts. Dinner at night was also a delicious 3 course feed. Highly recommended. Thanks for making our time in Andorra an enjoyable one - despite the initial hiccups! Would come back for our 3rd season.

Plussat: Breakfast was excellent value for money. Helpful staff. Good snack bar.

Miinukset: Hair dryer didn't work. No vegetarian options for the evening meal.

Plussat: Although the interior finish seemed a bit dated, the room was well maintained and clean. Location is not perfect but still considered good. It is a small city anyway. Very friendly and helpful receptionist.

Miinukset: The room was a little bit smaller than I expected. No kettle in the room (they do provide free tea/coffee and snacks in the lobby though).

Plussat: All was ok to me. I stayed only one night. The Hotel was very calm and pleasant.

Miinukset: Nothing.

Plussat: Location, cleanliness.

Plussat: The location.

Miinukset: The inside pool is really small.

Plussat: The friendly staff and the location

Miinukset: Nothing I will be staying again with my family

Plussat: Sijainti hyvällä paikalla.Aamiainen hyvä.Uima-allas ei auki koko päivää siitä miinusta.Huone siisti.

Plussat: Beautiful hotel in the heart of Andorra. My room was comfortable and warm . Staff were lovely and very professional. I will be back!!

Miinukset: Nothing

Plussat: Kiiltävän puhdas, hyvä invahuone, autotalli helpossa paikassa ja hissi lähellä. Edullinen, samoin ravintola. Ystävällinen henkilökunta

Miinukset: Invaluiska tuli vain baarikerrokseen, jossa päivällä oli ovi lukossa. Henkilökunta tuli kyllä nopeasti avaamaan, mutta ilman tervejalkaista avun saanti olisi ollut vaikeaa

Plussat: Brilliant - so much choice every day and always set out so appealingly.

Miinukset: Coffee & biscuit area in lounge needs more supervision, perhaps.

Plussat: The room exceeded by far our expections. Super luxurious, lots of space. The bathroom was just stunning. The personnel was very friendly and helpful

Miinukset: Nothing to say, everything was perfect.

Plussat: Everything was great, the breakfast was with lots of food and drink choices, the location is in a walk distance from the main shopping avenue and public transport.

Miinukset: Nothing.

Plussat: All good, nothing to complain about

Miinukset: The parking was very expensive, ir should be included in the room price

Plussat: Just on the edge of the town it's a nice clean friendly hotel. Room was good and big and staff helpful. Undercover parking just around the corner was a good addition.

Miinukset: There was little or no atmosphere in the bar and restaurant. Felt we had to go out to get any atmosphere for an evening meal and drinks. We had an Ensuite but the lounge part was extremely small and almost unusable as a social area. Shame as rest of room was a very good size.

Miinukset: bed was not very comfortable

Plussat: Stunning entrance very friendly staff thoughtful touches added in the room

Miinukset: We did struggle to find it but got there eventually. Very limited opening hours of the pool

Plussat: Gorgeous hotel huge room and bathroom almost like a suite, cava and tin of biscuits in room, clean linen every day, pleasant staff. A nice terrace to sit in good weather. Throughly enjoyed our visit.

Miinukset: No breakfast on first morning but I think we were the only ones there that night. The annexe building is undergoing extensive renovation and the restaurant was closed so understandable.

Plussat: This is a really nice hotel. Very spacious rooms with plenty of comforts. Staff were very friendly and helpful.

Miinukset: The bath/shower needs more protection, else water falls onto the floor.

Plussat: Perfect location with friendly staff. Hospitably is exceptional with welcoming bottle of Cava. Our standard room was with large terrace overlooking the beauty of the mountain and the town - extremely big with impressive bathroom. Worth mentioning the hospitality there. The only minor thing was a refurbishment going on in the other part of the hotel and lack of restaurant open. Still highly recommended place to stay

Plussat: Staff

Miinukset: Food

Plussat: Great Location Great Staff Great Vacations

Plussat: Good buffet breakfast, nice airy large room, comfy bed, slept well.

Miinukset: Garage is too tight.

Plussat: It’s location was perfect on the main road through Andorra and having secure underground parking meant not having to completely unload the car on a very late arrival. 24hr reception was also very helpful with such a late check in (3am!). Triple room was perfect for travelling with kids and very comfortable. The breakfast buffet was great. The kids loved that we arrived in a snowstorm!

Miinukset: Nothing not to like. Ticked all our boxes for a one night stay driving between the UK and Mallorca.

Plussat: Ligging is perfect

Plussat: Good breakfast, nice touch from the owner / manager to pass by each table asking if everything is ok. Wifi, clean, pool, sauna, room size, beds, all very good. There is safe parking on the street for 3 Eur a day - night is for free

Miinukset: The furniture is just a little dated and the tv Is small ish... Is located on the main road and after 23.00h nothing is open to buy a bottle of water

Plussat: Wide variety of food, very friendly stuff in the restaurant. Not far from cabins.Big jakuzzi and warm small swimming pool with different massages. Nice lounge bar to play board games.

Plussat: Spacious and clean rooms

Miinukset: No snacks or drinks at the fridge, no option to purchase drinks downstairs after 11pm and receptionist said that everything around the town is closed(wasn’t true).