Carcassonne hotellit lähellä Basilica of St. Nazaire and St. Celsus

Plussat: Wonderful friendly staff who took the time to chat and remember guests. All restaurant recommendations in the town were excellent, a foodie heaven. Perfect for a 2 night stay. Relaxing surroundings, would love to come again and use pool in warmer months.

Miinukset: Room 235 is noisy. Car access to city means you are disturbed 5am to 10am and there is a road grate outside bedroom, clunk clunk with every vehicle - no sleep after 6am, Including rubbish collect around 6am. No afternoon nap either as cleaners access storage room and constantly let door slam, worst noise in afternoon 2-5. We told reception and they were understanding to look into it. Also main power and lights are connected so we couldn’t use charges overnight as the light would stay on, it made no sense and on first night we couldn’t get lights to turn off, we had to call reception at 5am to help us. Even the gentleman who attended us was confused but changed some plugs to solve temporarily. Nobody checked on us regarding this issue over next 2 days but we just moved around in dark at night. I would stay again but request garden view room. Loved castle and understand old and creaky - lots of character.

Plussat: Terrific Experience. Upgraded to a big balcony room upon arrival. Views of the towers and ramparts are amazing from the property!

Miinukset: No gym, but they are working on it!

Plussat: Unbelievable location, atmosphere, quality of accommodation, food... Its so hard to truly describe what awaits you with this property - from the private welcome outside the city walls, to the amazing location and standard of accommodation. At breakfast Natalie was an absolute treasure to meet with her wonderful warm personality and smile. Breakfast was fab. Thank you!

Plussat: Bed was really comfy and the location was brilliant. Some of the staff were exceptional-ladies on reception, a lady at the breakfast serving and the bartender on Saturday and Sunday night.

Miinukset: There was a private function on one night and the restaurant was full on the other 2 nights. This seemed to stretch the staff a little. The restaurant is Michelin starred so they would have to do a lot to keep that. My husband and I felt that was at the expense of the hotel guests. The rooms on the front of the hotel get woken up every morning around 6am with the street cleaners.

Plussat: Bed was super comfortable.

Miinukset: Light switch was oddly placed

Plussat: Lovely hotel in an amazing setting. The staff were very friendly and if you drive and need to park in their off-site, secure car park the porter who will take you and your bags becomes your personal tour guide for the cite on the way.

Miinukset: €9 for a bottle of beer in the bar seemed excessive to us.

Plussat: The location and the service were superb.

Plussat: LIkes: Fabulous view of the City over the Walls Overall feel of the hotel Comfort of the pillows and bed Best location for staying in the Old City Terrific breakfast Complimentary castle tickets

Miinukset: Dislikes Car has to be at least 200+ yards from the hotel--no private auto access--they use a small van to take you to the hotel. The room we were in was quite small--the closet door backed up to another needed door--constant banging. Chair for the desk had arms--could not go under the desk--another small room issue Partial glass separator for shower in the bath does a lousy job of keeping water in the tub Needs more electrical outlets--especially around the desk area

Plussat: This hotel is a beautifully maintained property inside the walled city. The staff was incredibly friendly and the Michelin starred restaurant did not disappoint. It is a five star hotel and we understand why. Impeccable in all details.

Miinukset: We can think of nothing that we did not like.

Plussat: Everything, the hotel in itself is an attraction and the staff made my birthday beyond perfect.

Plussat: Breakfast: Fresh produce and big selection of protein, carbs and fructose. Amazing and unique view from the room of the fortress. Right in centre of the medieval city, close to everything. Super clean swimming pool. We got a free upgrade to a superior room with balcony. Impeccable and seamless transferring service and waiting area for the taxi. Friendly staff

Miinukset: When we first arrived the gentleman at the reception thought we showed up without booking and wasn't very attentive. I had to explain that was a misunderstanding then all went fine.

Plussat: Great location, very near the old city, extremely clean bathroom, and excellent shower. Rooms are small but fine for a short stay. breakfast buffet is typical french hotel style, but all seemed fresh and available.

Plussat: Standard hotel breakfast. Location just outside Citadel and easy access to Bastide as well. Swimming pool although not heated. Staff were very nice. Stored our luggage early as room not ready.

Miinukset: No tea/coffee making facility in room. Is really a B&B as no bar or restaurant. There is a very casual bar/restaurant across the road with friendly staff.

Plussat: Very clean hotel in a fantastic location, just outside the fortress walls. The staff were so friendly and helpful. They helped to call around for the best rental car rates and even offered us a ride to the rental car office on her way home.

Plussat: Great location Very clean Great staff Everything except the breakfast Was 10 out of 10

Miinukset: The extra cost of breakfast We went down for breakfast at 7.30 only to find a coach party already in dining room So went back at 9.00 they were still in there And the only food left was scraps Not acceptable

Plussat: Terrific location. Easy to get to the castle and restaurants.

Plussat: The location is excellent as is the restaurant across the road!! Why don’t they recommend it??

Miinukset: The staff at the front desk were not very friendly! I was reminded how crowded and touristy the Carcassonne fort is!

Plussat: Location location location.

Plussat: Perfect location, a block from the walked city. Extremely clean! Staff very friendly and helpful, gave an excellent recommendation for dinner (Restaurant St. Jean). Breakfast standard European fare but you could boil your own egg. Beds were comfy too.

Plussat: good b/fast and location

Miinukset: no shelves in the bathroom

Plussat: Nice, clean, quiet and welcoming staff. Right by the castle entrance!

Plussat: Excellent all round Room 12 Superior room. Very nice/quiet. Worth the extra. Good breakfast.

Plussat: Location (5 mins walk to old town), staff is very polite and attentive, secured parking at the property, clean and well appointed room

Plussat: The location close to the Old Cite is perfect Swimming pool area is very good too Night bar man very friendly

Miinukset: Very very expensive for quality and size of room Tony toilet and shower in the same screened off room No nice towels Notes and coffee facilities Drinks at the bar very expensive Receptionist on arrival not very helpful or friendly

Plussat: Staff were very professional took us to our rooms unbelievable place to stay Very friendly puppy who will visit you at breakfast

Plussat: Beautiful hotel in a great location for visiting La Cite. Lovely pool for chilling after the walking around Carcassonne in the heat.

Miinukset: Breakfast was quite hard work. Service was extremely slow and only table service so waited 30mins for tea and breads.

Plussat: Central to restaurants / Notre dames

Miinukset: Small shower / small bathroom / small room in general

Plussat: Loistava paikka ja kiva pieni hotelli, jossa koira Elliot ja kissa Chocks tms... Lapset tykkäsivät.

Plussat: Perfect location for visiting the medieval city!! Only a couple minutes walk and we loved that it was actually outside the city walls as it was much quieter at night. We loved the pool/outdoor area and thought the room was very comfortable and clean. Very friendly staff that speaks excellent English!

Miinukset: So this was totally my misunderstanding, but I had thought from the photos that the hotel had a restaurant! I was a bit disappointed that it was only a cafe/bar (not full either - they couldn’t make any frozen drinks), however, we did enjoy a drink there outside with the view of the castle on our last night! We were also on our honeymoon and got zero recognition for it, which was a bit disappointing. I think in the US we’re more used to getting a small upgrade, gift or at least note of congratulations in the room. In fact, we got a room in the basement right next to the road and a bright light. Finally, we stayed at 4 different hotels on our honeymoon and this was the most expensive - and not even the nicest - one. Breakfast is €15 each on top of the high expense of the room.

Plussat: Fantastic hotel - great location, lovely facilities including a pool and spa and extremely comfortable.

Miinukset: A minor point, and not a problem because there are so many amazing restaurants within a short walking distance, but the hotel does not have a restaurant. I had missed this when I booked the hotel.

Plussat: Friendly staff.....Great location........gardens pool and seating area's immaculate. Having a 24hr bar ideal for that night cap

Miinukset: Nothing to complain about regarding the hotel

Plussat: Great space lovely pool . Very accommodating owners

Miinukset: No mirrors in the bedrooms and lighting not good . A fridge would have been nice and tea and coffee making facilities in room would have been good too

Plussat: The location is perfect just outside the walls of Caracassonne away from the hustle and bustle.

Miinukset: The family apartment is spacious and great value although not as luxurious as the main hotel and no air conditioning so they can get very warm.

Plussat: Our booking was list but the staff sorted us out really well and we had a lovely stay.

Plussat: Great location opposite La Cite entrance. Secure parking. Lovely bar and reception area, helpful staff, very fancy interior design. Nice pool area. Our room had access to small garden area. Very quiet spot.

Miinukset: Room was a bit small but we only stayed one night so was more than adequate.

Plussat: The location The breakfast

Miinukset: The bathroom is not big enough for 2 persons

Plussat: Amazing location right beside the old city walls. Wonderful pool. The staff in the evenings couldn't have been nicer. Lovely view and well kept grounds.

Miinukset: A wonderful location and use of the other hotel's facilities made this a lovely stay. One small issue however wasn't addressed satisfactorily. I asked for the duvet cover to be replaced because it was completely ripped along the top corner on both sides causing the duvet to fall through. It was replaced with an even more ripped one. When I brought this to their attention at check out there was no comment or apology offered unfortunately. The lobby and corridor areas are a little shabby in Hotel Montmorency. The rooms however are lovely and clean with nice decor.

Plussat: Everything

Miinukset: Everything was grand

Plussat: Great location in carcassone. It’s our 3rd stay at the hotel and it’s perfect. Lovely bar. Snazzy rooms and lovely pool area and magnificent view of the castle. Friendly helpful staff. We love it and will be back this time next year

Plussat: Had a fantastic stay the best location for a short walk into the castle Beautiful relaxing terrace and secluded pool area

Miinukset: Everything was perfect the only extra thing the rooms needed was a full length mirror

Plussat: Amazing location right next to the Medieval City. The staff were welcoming and accommodating all the time. The bar and lounge areas were amazing to sit at and just watch the view of the sunsets and the Castle changing as the day turned into night. Breakfast was absolutely lovely, to have the feeling of a buffet selection yet all table service was enjoyable. Parking availability was great too for very little money. The room decor was funky, enough space for 2 people, bathroom was spacious. An amazing 2 night stay and highly recommended. Thank you for providing this to us.

Miinukset: There was nothing that we could fault at all.

Plussat: Very clean and good location, free parking

Miinukset: I have my private hair dryer and couldn't use it because electrical socket in bathroom is too small

Plussat: CheckIn was quick and easy and the staff at the reception very friendly and helpful. We also had dinner at the hotel which was quite good.

Miinukset: Our room was packed with an 3rd bed which we didn’t need. But we only could do the reservation for a double/triple room. The carpet was pretty dirty and it was better not to look in the corner. The bed was quite comfortable. But due to a bigger group which was staying at the hotel it was pretty noisy ( singing outside ...). so hardly no sleep. Breakfast in the morning was horrible... The big group was already at the buffet and it was like a war at the buffet. The staff wasn’t able to handle that. There was only 1 person to clean tables and to fill up the buffet. We came back 30 min later.. the breakfast room was still a mess... at least we got the chance to get a table and manage to get some coffee. Needless to say we had to search for some cups. I would call that “ no management at all for handling a group of 100 and additional guests in the morning. This was definitely my last stay in a Campanile hotel.

Plussat: The location was good. The reception staff were helpful and friendly. The room was clean.

Miinukset: Communication with some staff was difficult. Especially in the restaurant but it wouldn’t stop us stay here again if we were to revisit this area.

Plussat: Excellent overnight stop, friendly helpful staff , lovely pool

Miinukset: Can’t say there was anything

Plussat: Very clean, spacious room. Tea and coffee making facilities

Miinukset: Expensive breakfast

Miinukset: breakfast was poorly organised. dirty tables etc. Staff were not bothered.

Plussat: Usual campanile facilities and easy parking

Miinukset: Another campanile on industrial estate out of town

Plussat: The food was extremely good and the rooms where quite big

Miinukset: I stayed in the hotel with my husband, my mother and my brother. They booked a room adapted for wheelchair but somehow when we arrived they didn't get the requirements so they didn't have an adapted room but the staff apologized and kindly offered to change the day after since they were fully booked. A part from the misunderstanding everything was OK until we went to do the check out. I paid for my room before the stay but my mother was going to pay when leaving. Since she did the check out first and the staff member didn't speak Spanish and my mum neither she did speak French they didn't realize that she was checking out the wrong room and paying for the meals we had and not the room. When I did the check out I wasn't supposed to pay for anything because I already did but the staff member, who claims to be the manager, was telling me very rudely to pay. It was a clear misunderstanding that instead of calmly trying to solve she was shouting, imply that I was trying to leave without paying and on top of that she kept swearing repeatedly "putain, putain". It's a shame that a very disrespectful staff member puts down a whole team which by the way was amazingly sweet and nice to us, specially helping us with my brother's electric wheelchair. I really hope that person was having a bad day, and she is not usually like that or your hotel won't go very far. 

Plussat: My husband is disabled so we had a ground floor room with a wet room which was excellent. We also had a dog with us so altogether a very pleasant overnight stay

Plussat: It’s a good place to stop for the night if you’re on a trip. If you’re tired you can eat at the hotel. It’s quite good. We recommend the cassoulet and the Bio wine. The staff is really nice and helpful.

Miinukset: The sofa bed wasn’t very comfortable. It seems that the mattress was replaced but it didn’t quite fit the frame. It works for a small kid.