Carcassonne hotellit lähellä Basilica of St. Nazaire and St. Celsus

Plussat: Everything! Every detail is perfect! The people are extremely nice and kind. The property is very clean and luxurious and the employees treat you like royal, queens. The dishes, the linen, the view, everything is wonderful and luxurious. You can see the castle from your room, from your porch and the breakfast, when is served outside, you can have a wonderful view of the castle! Everything is well taken care of and chic!

Miinukset: There is NOTHING wrong with this hotel! Absolutely NOTHING! You MUST stay here!

Plussat: Excellent location with view over the castle. Service level is generally very high. Food and service at the hotel Michelin restaurant is excellent

Miinukset: We booked a suite through the website and we were given a one bedroom apartment opposite the main building. Was told by staff that it is very quiet as there were only three apartments in that building.. what the reception didn’t say is that it is right above an ice cream shop and right opposite the main entrance of The cathedral. Whilst it was quiet when all the windows were closed, but as soon as I opened the window and switched off the air con for some fresh air , it is exceptionally noisy. Worse still , when we were shown the apartment, light bulb on the wall was missing. The blinds on one of the windows were broken. Despite we paid extra for three people in the suite ( travelling with my husband and my daughter) we only got 2 sets of everything... having said that , when we told the reception of these problems, they sent extra towels, water and shampoos to the apartment as well as put the light bulb in the lights Breakfast selection was good but service was chaotic on the 2nd day we were there. We were told to sit inside the restaurant rather than clearing a table for us in the terrace, which we have requested. When asked for an expresso, we were asked to help ourselves from the machine. Breakfast was not supposed to finish at 1030 but the staff started to put food and drinks away from about 10 am . I have to ask specially for a glass of water (which they have put away already at 1015) and a portion of mushroom( almost empty in the tray and was not replenished) which when it arrived it was cold ! Worst still, the air con was broken on the second night ( perhaps it was our user error but we have tried many times through the night and couldn’t get it to work). As a result I couldn’t sleep ... couldn’t open the window either as the noise from a machine in the ice cream shop downstairs was noisy...

Plussat: Great location very historic

Miinukset: Noisy pool, reception is small and disorganised. We ate in the restaurant and having eaten in a number of similar restaurants we were disappointed felt like they were going through the motions

Plussat: The location is superb - can't be beat. The staff is wonderful. The rooms are very comfortable. The concierge Charlotte was very helpful, and booked a last minute walking tour for us. Gorgeous, special, historic property. The restaurant was amazing!

Plussat: All good.

Plussat: The experience living in a historical mid evil castle is elegant and beautiful. It is great with kids and family but not Disney and childish. The hotel itself is beautiful and the restaurant has breathtaking view. Have to book in advance.

Miinukset: The high tourist season drove the price high and it is hard to book dinner.

Plussat: LIkes: Fabulous view of the City over the Walls Overall feel of the hotel Comfort of the pillows and bed Best location for staying in the Old City Terrific breakfast Complimentary castle tickets

Miinukset: Dislikes Car has to be at least 200+ yards from the hotel--no private auto access--they use a small van to take you to the hotel. The room we were in was quite small--the closet door backed up to another needed door--constant banging. Chair for the desk had arms--could not go under the desk--another small room issue Partial glass separator for shower in the bath does a lousy job of keeping water in the tub Needs more electrical outlets--especially around the desk area

Plussat: The Concierge lady (Charlotte I think she was called) was very helpful. Also the barman (I think called Jerome) was very professional and knowledgable. The food at the restaurant is worth it's 1 Michelin star. There were a couple of concerts next door and it was wonderful to be able to listen to them from our room.

Miinukset: The Hotel advertises itself to have a SPA. I expected to be able to use the facilities of the SPA (steam room), free of charge, however I was asked to pay 30 Euros for 30 minutes. This was not explicit when I booked the room. The first morning we were having breakfast on our terrace and the gardener spent a considerable amount of time spraying what seems to have been pesticide right in front of us (I have a video evidence). Also, one of the afternoons we sat in the garden and ordered some coffee. The waiter arrived with our coffee, as well as the drinks for the table next to us. He spilled a lemonade bottle all over me, and my mobile phone, but did not even attempt to clean up after his mess. The deco in the room is rather dated.

Plussat: The property was magnificent in Historical Terms, Rooms very comfortable and Dining facilities very good, Restaurant Barbacane food excellent wine overpriced, Reception and Porter staff excellent also the lady concierge was very helpful

Miinukset: Breakfast food quality very good but service was terrible, very welcoming staff on arrival but ordered food very slow and being English Bacon was very scarce and asking seemed to be only met with a smile and it’s coming, it rarely did, evening Dinner food again was exceptional but again let down by waiter service

Plussat: Everyrhing. Absolutely amazing !

Miinukset: Nothing

Plussat: Location next to the old town and the view of the old town during breakfast. Parking on site

Miinukset: Ac unit could have been more efficient. having said that it was during a very hot week

Plussat: The whole experience was great. We loved the pool and the lovely room. The location is exceptional and the breakfast tasty with super choice

Plussat: Location is excellent as was our room. We loved the breakfast which is excellent value. Comfortable air conditioning. Best shower and bathroom in France. We love this hotel.

Miinukset: Nothing

Plussat: Everything was great.

Miinukset: In my opinion, the quality, location, service, cleanliness was superb. I'd highly recommend this hotel. There wasn't anything I didn't like or maybe the aircon above bed could be moved?

Plussat: Hotel was clean and very close to the Cité, convenient location. The pool was great, especially during the hottest day of the year..

Miinukset: There weren't enough chairs at the pool for everyone to lie down.. Also would be nice to have pool towels, we just used our room towels

Plussat: All good.

Miinukset: Great hotel next to the walled city. Clean and with a good air con. (36c outside) Nice pool. 2nd time of staying here and will certainly stay again.

Plussat: A lovely hotel in a great location, nice pool area and a good varied breakfast. Would highly recommend it!

Plussat: Very friendly staff. The hotel was minutes away from the old city and plenty of restaurants. The pool was an added bonus. Breakfast was exceptional value.

Miinukset: Nothing

Plussat: Location and parking

Miinukset: Room too small

Plussat: Was close to the old town. Rooms clean and complementary drinks in the fridge. Swimming area good for the kids.

Miinukset: No good places for breakfast- all they served was omelette everywhere! But didn’t try the hotel breakfast as only was there for one night! The toastie by the pool wasn’t nice at all! Too much cheese.

Plussat: the breakfast was very good.

Miinukset: no frig in the room

Plussat: Goed location, at short distance from the cite. Helpfull staf, that speak passable english as well. Good room, extra bed for our son (age 7)was also ok for his size.

Miinukset: The airco was no match for the warm summer Night. It made a lot of noice, but did not lower the room temperature...

Plussat: Location, location, location.

Plussat: Good breakfast. Great location. Air-con! Good but small pool

Miinukset: Everything was fine but the towels were a bit old

Plussat: Hyvä hotelli erinomaisen hienolla sijainnilla ! Hyvä ravintola upeilla näkymillä !

Plussat: good breakfast. room was rather small for the price we paid and it did not have fridge (however we could hand our items to the reception) good parking lot

Miinukset: Personnel was not friendly : at reception, at the restaurant. we booked dinner and the waiters were not professional. one brought us the first dish before the apero and simply stated that we could drink the apero after that which we clearly refused. Apero's were warm and we had to ask for straws and ice

Plussat: Helpful staff Ideal location, just steps away from La Cite Swimming pool

Miinukset: Can’t think of anything I didn’t like!

Plussat: Viihtyisä hotelli hyvällä sijainnilla ja erinomaisella pysäköintipaikalla

Plussat: Very nice and helpful staff. Free parking. Close to old town. Quiet, nice and comfortable room with AC.

Plussat: Great location for old town and close to airport....good pool area

Miinukset: Card for door didn't work very well.....trouble with the door entry

Plussat: Average breakfast, good location of the hotel. Offered a free medieval guided tour, which was excellent. Although with the price paid for the stay I wonder how free this tour was?

Miinukset: Unfortunately this has been one of the worst 4-star hotels I´ve been in. €375 for a 2-night stay in this hotel was far over the reasonable. The room was small, airco outlet was dirty, hygienic paper holder was loose, shower thermostat didn´t function properly, furthermore the illumination had to be repaired, shower walls where stained. Hope the owner gets the complaints and that his other hotels in Carcassonne are up to standard.

Plussat: We were there for Bastille Day. Great location! Right next to the gate to the city! Very comfy and convenient. Staff friendly and helpful. Parking on site a big plus.

Miinukset: Little bit confusing when you arrive figuring out where to check in, but not a big deal. It's across the street.

Plussat: Everything - Fantastic stay!

Miinukset: Just need a full length mirror in the room and it’s a 11/10!

Plussat: Location location location but also super clean and probably the best bed I had in France!! So comfy! It's super close to the old City and yet very quiet at night. The rooms were exactly what we needed! Highly recommend this hotel when visiting Carcassonne!

Miinukset: There is practically no staff at this location. The staff is across the street at the upper scale version of the hotel so you get a code to enter on your own to the rooms area and parking. The facilities like spa, breakfast etc are all across the street and that's where the view to the old City walls are. Wasn't a big deal for us but you need to be aware of it.

Plussat: Fabulous location!! Gorgeous hotel, really enjoyed our stay! Will definitely be back!! Highly recommended...

Plussat: So close to the castle - brilliant location

Plussat: Location was fantastic, with excellent views of the old city.

Plussat: Style & decoration of room

Miinukset: Reception is not located the same place as my room

Plussat: Beautiful location, everything good quality, breakfast exceptional.

Miinukset: Access confusing, our bedrooms not attached to main hotel, staff - whilst not aloof were not as welcoming as I would have expected.

Plussat: Located just outside the La Cite fortifications it is just a minutes walk to the Porte Narbonaisse entry.. The breakfast room (in the main hotel building) looks right onto one of the turrets...very scenic. The pool and secure parking were great to have. The breakfast is superb and you can buy a drink and sit outside in the evening if you wish. It takes just a few moments to get from The Montmorency Building. We have stayed here before and would stay again.

Plussat: Great management & kind hosts. Good breakfast. Clean & quiet

Plussat: Breakfast at 9 euros was good and the free onsite parking was a plus for drivers. The decorations were dated. The room was clean and the heater provided adequate warmth. The room was a suitable size for a single traveller. The tariff was at the lower end of those on my current trip.

Miinukset: Even with a GPS it was easy to miss the entrance as it was off a roundabout and wedged between commercial buildings. Getting suitcases up the one flight of stairs was manageable without a lift. The bed was firmer than expected.

Plussat: The hotel was very quiet, I slept very well, as there was hardly any noise from adjacent rooms and no external noise, which is often a problem when we go away.

Miinukset: The weather! We had 4 grey days and rain on 3 of them. It would have been nice to have some coat hooks in the room to hang our wet clothes up. I am a vegetarian ( a real one, I don't eat fish), veggie food options are very limited both in the cite and the town.

Plussat: Friendly, helpful, comfortable, practical

Miinukset: Area slightly industrial so needs transport to get around.

Plussat: Exceptionally clean. Basic breakfast but good price and all very fresh.

Miinukset: Aicon not got really cold. Should have cooled the small room but did not, at least not to my liking.

Plussat: Good position to walk to the Cité for the firework display (20-30 mins). Easy access coming from Trèbes direction.

Miinukset: Nothing.

Plussat: The hotel is well positioned with about a 15-20 minute walk into the historical centre. Good car park and although we didn't use the pool it looked nice. Staff were friendly and helpful.

Miinukset: At a time when the temperature was over 30 degrees the air conditioning was not strong enough and was even slightly uncomfortable during the night.

Plussat: Staff very helpful and friendly

Miinukset: Location a bit basic

Plussat: It was clean and check in was efficient

Miinukset: No car so too difficult to access city Two seniors