Park Inn by Radisson Cardiff City Centre

The only thing that comes to mind is the chap behind reception who checked me in at 10pm and was still there at 8am the following morning. A nice guy, he tried his best and was empathetic to the inconvenience of not being able to get into my room (and for the fact that the promise of having the issue fixed remained unresolved the following morning). Location is very good, should you need to be in Cardiff City centre.

In order of chronological order of mishap. Three attempts to get into room on arrival (at 10pm on 4th floor) due to key card reader being broken. Finally let into room but alas, problem not actually fixed. Music from bar opposite boomed around the room until gone midnight (I heard the entire Oasis back catalogue loud and clear). Pillows were like tablets of stone, but a minor victory came when I found some more in the wardrobe (just put them on the bed?). Bed itself was adequate. Asleep by 1am but the fire alarm went off at 6am (of course it did). In the morning the misery continued; firstly I had to ask again for the card reader to be fixed whilst I was a breakfast, which itself took place in the freezing cold and altogether grubby restaurant. Other guests wore their coats and one lamented having to move rooms the night before...a proactive approach to this could be considered on nights where bands are playing opposite? And so to the bathroom where the bath towel was covered in make-up stains and the rubber bath mat grew mould. Water temperature changed its mind by the minute. Glad to be leaving, checking out was another tedious amble - initially ignored and secondly a problem had occurred with the payment made the night before (of course it had). In a final twist, even paying for parking resulted in problems (and yet another trip to reception) as the information given the night before seemed to contradict the machine's view of the world. I suspect a parking fine will arrive soon as nice little souvenir. A general apathy, confusion, lack of willing and a complete customer focus blindness oozed from every last touchpoint of this terrible experience (and no, I'm not usually one to complain!) - it was beyond poor and not exactly bargain basement at £91 on what was a Monday night in November.