Hotel Capellan de Getsemani

not much...looked nice on arrival, but that rapidly changed over the several days we stayed there....If you are going to spend the money to stay here (expensive), stay at one of the several other high end hotels in Cartagena.

Eventually, just about everything, especially given the price. We came back one afternoon to no water, every day I had to get my room rekeyed, no dirty laundry bags or wet clothes bags, pool filthy by late afternoons, woken up at 6am by disgruntled and noisy hotel workers several mornings, ceiling leak in my bathroom & sink faucet VERY loose, breakfast juice watery and kitchen unwilling to accommodate allergy needs , worst was having Christmas dinner sold to us as only food available on Christmas eve. only to see other guests/employees eating off the regular menu at a fraction of the price. The Christmas dinner was the most over-priced,abysmally crappy meal that has ever been presented to me in a dining establishment . We immediately complained and the managers, while present, continually avoided us for the next 3 days. Desk staff unable to resolve, and multiple letters eventually resulted in several written hotel commitments to refund us money they insisted we pay for the dinner in question. The refund has never occurred and it is now being dealt with with our Credit Card. Looks nice, but NOT as represented. We watched numerous different guests argue with staff about mini-bar charges while staff kept us waiting in the front desk area trying to, but not resolving our issues; seemed like a pattern! I would avoid!

The rooms, when clean, were comfortable.

The first room we were placed in was filthy and had to be re-cleaned. The shower then didn't work and we had to be moved rooms on the second day of our stay meaning packing our belongings up once again. We were moved to a nicer room facing the street and on our second night were kept up all night due to the noise on the street. It was like nothing I have ever experienced before. The staff were frustrated with our complaints and at one point began arguing with me because I wouldn't accept that I had to wait to be allocated another room, despite having paid for a two night stay. It is absolutely astonishing that this hotel is detailed as a 5* hotel. The rooms are comfortable enough but it seems futile if you're unable to sleep because of the excessive noise. I would not recommend staying here, it is not worth the money at all, for in excess of £200 a night, I expect a luxury experience. Also we had no hot water for the entire stay.

Location, building itself is fabulous

Unfortunately we found ourselves in an ant infested room. After pleading we were able to switch rooms but this was only after the manager initially requested that we wait until she is back from annual leave which would have been half way through our stay. The manager, or anyone else for that matter, didn’t even bother to check how things were for the rest of our stay. Overall staff lacked the attentiveness we would expect from a 5 star hotel particularly given the cost of the hotel (and compared to their competitive the Bastion which is a cut above). Overall extremely disappointed given the amount we paid. Stay at the Bastion instead!