Grand Pacific Sovereign Resort and Spa

Quiet location

I was given breakfast tokens on arrival and explained how to use them only to get a phone call next morning to say you used booking.com so you are not getting them and to return them LOL I cannot believe a so called 5 star hotel would as ask for breakfast tokens back they made the mistake so they should take the loss I am amazed a five star hotel would lower there standards for a coffee and soup token CRAZY I was told by staff the bicycles were free but charged when I returned Asked to exchange money but told they don’t change 20s waist of time

The room was nice with a nice view

Poor service, very poor food. We actually ended up paying for food we didn’t order or eat because it was so bad. We arrived at the restaurant and we were not given a menu, but their duck dish was given to us without ordering it, the waitress then argued with us when we complained, the manager then answered phone calls and interrupted me whilst I tried to explain the problem. And in the end gave me a 10% discount on food that I didn’t order that was cold, over cooked and dry so we didn’t eat it. So I was forced to pay for food I didn’t order!! Internet was poor, I complained and got told to try it again, and report it again if I still didn’t work. Thankfully this was just a one night stay. A/c in room wasn’t strong enough.. very bad experience and not like this was a cheap stay either. Left feeling like I’d been scammed out of money. Absolutely not value for money Definitely will never stay here again !!