The space, people, breakfast, cleaning..
The staff went above and beyond by texting me once we got in our room to ensure everything was to our liking! The room was clean, comfortable and spacious. The breakfast bar was delicious and had a nice variety of foods! I would stay here again because of the wonderful customer service, great location (off the interstate and close to major stores and eateries), delicious food and comfortable rooms! Great value for money!
Very comfortable bed and pillows. Modern and high end looking lobby. Nice showers with good water pressure.
Slight musty smell in semi-subterranean room. Some staining on lounger.
Guest services were great. Wish I’d gotten the lady’s name who helped me, but she was incredibly sweet.
Very comfortable and clean room. The staff was very polite.
not very clean and AC is super loud
not very clean, AC is super loud
No complementary breakfast
Ac broken staff apathetic
One of the worst hotel stays ever. For a 4 star hotel I expected more but it's a really trashy place . Stay at the Embassy and avoid this place.
Very Modern Updates and Great Sleep Experience
This hotel is one of the most modern hotels that I've ever stayed and I love it here! The food and bar were amazing (a little expensive but definitely quality) and the staff was really welcoming and accomodating.
I wish they would notify you a little sooner if they cannot honor the check-in time you request. I had a very early flight to Charlotte so I requested a check-in time of 8AM-9AM and I had scheduled meetings for 2PM that day so I needed to rest. Once I arrive in Charlotte, I receive a text at 8:40AM that my room won't be ready until 3PM so I had to roam around the city until about 1PM when they called to let me know my room was ready.
Great location, right off the highway.
Hotel was going through some renovations, which is a good thing. The rooms felt old. There was blog or some substance on the bedding in my room. I didn't notice it until I was packing up to go the next days.
The staff was very friendly and the building looks and smells clean. I will be staying there again.
The walls are very thin. I could hear the TV next door all night.
Newly renovated rooms
Had a brief loss of water due to a broken pipe. Toilet leaked around the base
Bank of America Stadium ja Charlotten kokouskeskus sijaitsevat 10 minuutin ajomatkan päässä. Käytössäsi on business center, express-sisäänkirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 15500 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 962 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.