Best Western The Rose & Crown Hotel

Good location

Room was quite dirty and expected this to be cleaned to a better standard. Also, heating was not working in the room so the room was really cold to sleep in.

Clean fresh bedding and comfy bed. Modern bathroom Plenty of tea coffees in room Free WiFi Enjoyed breakfast Young lady who waitressed in morning very pleasant and helpful

Chairs in room very uncomfortable need better chairs. Quite hot in the room even at low temp on radiator. Bit dusty around some of the furniture, chair seats and headboards. Worst of all toilet did not flush very well and this caused a blockage! There were some groups of young ladies and men who returned at 3.30 am and were very loud , they even had their room door open and were having very loud conversations on speaker!! Nightmare . But the man on reception did come up and ask them to be quiet after we asked him too. Eventually they shut up. Recommend that they do not accept groups of this age etc. Spoilt our nights sleep. Went down for breakfast on Sunday 9.15 and no croissants was told it would take 15 mins so didn’t bother. Finally the last step at the bottom of the staircase from the rooms was concealed by the carpet. Just a small sign on the inside of the wall, this was not enough. Please could you make this step more visible my father tumbled off the step and I know if you had put visible signs up it would not have happened. Realise it is old building but the the secondary glazing was still inadequate as the original windows did not shut and there big gaps and the wind whistled in. Not sure if you would be able to ventilate in the summer?