Hotel Beatriz Costa & Spa

Good selection of food .

Found food cold .entertainment ok

Nice location, great pool, great food, nice balcony.

Some of the staff was rude. I was on half board which didn't include drinks at dinner. I put some water from a water cooler that was in the room (an office water cooler) and one of the waiters took it from me and said I can't have drinks and that I have to pay for it. I said I didn't touch it and he took it away from me. I have NEVER been denied water anywhere, let alone in the hospitality sector. Absolutely disgraceful! Also, the room they put me in was next to a staff room or similar and the banging and the loud noises would start at 7am and one day there some drilling as well. The room underneath me was packed with party people that they were singing in the balcony till 2am.Left the hotel not having slept at all. Definitely will not be going back sorry.

Breakfast was enjoyable, location was good for me out of the way.

I was originally given a room that had an adjoining room (15) I could hear every word the people in this room spoke the door did not fit correctly and the scent of their cosmetics came thru to my room also the door seem't faulty both on the balcony and the entrance door. I asked on day 1 early morning to change room I was told they would look into it I asked again late afternoon and was told to ask again the following morning, I was then given another room, the decoration of the rooms needs to be addressed Room 25 the carpet is stained where the bin has been. As I work in travel myself we always tell out clients to ensure they make their complaint whilst in resort as the problem cannot be resolved when clients return home. I was bitterly disappointed as I chose the hotel purely for the spa and total relaxation for a few days after having personal problems over the last 6 months.