Morenica del Rosario

The location is fine, in the centre of town. The hotel is in an historic building, which the owners have made an effort to preserve, and contains lots of antiques and interesting artefacts.

We only stayed one night before moving to a different hotel. The hotel boiler had failed, there was no hot water and the staff didn't seem to think this was a significant problem. Personally I don't like cold showers, but my husband has heart failure and it could have killed him. On several occasions we found the front door locked and no staff at the desk or answering the bell, which was inconvenient but could have been fatal in the event of a fire, given that the whole place is a firetrap. The advertised in-house bar and restaurant were closed, apparently permanently, and there were no staff in attendance at breakfast either. This hotel is desperately in need of investment and proper management, and I can't understand how it ever achieved a 4 star rating.

The decoration of the hotel was really nice, and the staff was friendly. The location was really convenient.

No hot water during our 5-day stay, *just* warm. We complained multiple times, to no avail. At night, there was always noise coming from downstairs. One time I put a towel on the floor because it was dirty but staff just hung it back up instead of replacing it. I noticed that some of the stains on the shower were never cleaned. The red wall adjacent to one of the beds looked grimy. Breakfast was mainly old croissants and tasteless cold cuts.

The staff was very friendly, nice and helpful..Also, its location is very convenient and walking distance to the city’s historic center.

We stayed at this hotel three nights. On our first day, The WiFi was not working in our room, it only worked in the hallway. The staff tried to solve the issue without success. A technician had to be called next day to fix the problem they were having. On the second day, the WiFi was working just fine, but then on the third day, we were having issues with it again. The bathroom is very uncomfortable and small. They do not change towels daily, which I’m ok with to conserve water, but the problem that we experienced was that any towels that were used in the morning remained damp all day since the bathroom had no sunlight nor ventilation for the towels to dry, so when we got back to the hotel in the evening, we had no dry towels. The breakfast was very simple and the same for the three days we were there. There was no variety of anything. We stayed in 5 different hotels throughout our trip in Ecuador, and I’m sad to say that this hotel was the worst one we stayed in. Very disappointing... I would definitely book the other hotels if we were to go back to Ecuador, except this one..... The only thing worth at this hotel is the staff...

They started to do some building work at 7:30 a.m.!!!! Woke everyone up!!!!