Cuenca hotellia

Plussat: We stayed here for 6 days. I would highly recommend this hotel to anyone staying in Cuenca. Santiago & Pollo as well as the rest of the staff did an excellent job of making us feel welcomed. This will always be my 1st choice when we stay Cuenca. The room, bed, breakfast, dinner & cleanliness were all 5 stars. Thank You 4 point Sheraton.

Plussat: Welcome Drink Turndown Chocolate Excellent Breakfast Hardwood Floors Rain Showerhead Friendly Staff Comfy Bed Secured Key Access Elevator

Miinukset: Noise on Highway Side of Hotel Staff accommodated me as a light sleeper and moved me to a quieter room with a tranquil city view. Cherry on top was a dessert tray for the inconvenience.

Plussat: The breakfast was excellent. It was a huge Buffett with all types of foods. The waiters were very friendly and attentive. Nice spacious rooms and good, hot shower.

Miinukset: Our room was quite loud and we were in the basement level, so we could hear a lot of noises from the lobby. It’s a 15 minute taxi ride into the city - walking is not a good idea.

Plussat: friendly personnel

Miinukset: I would not know: I liked everyting!!

Plussat: bed was comfortable, nice linens...great view from window

Plussat: Service and comfort

Miinukset: Nothing in the mini bar

Plussat: Helpful staff and great location to visit everything in Cuenca. Fabulous breakfast too!

Miinukset: Very very tiny room! And no windows. Also if someone is talking in the corridor or there’s a celebration on in the lobby the sounds carries through to your room

Plussat: It’s in the heart of Cuenca, the hotel is beautiful and the staff makes you feel like home.

Miinukset: The beds weren’t that comfortable for the price you pay. The food wasn’t that good either, they don’t have 24 hrs room service. I reached 7pm very hungry and there was only sandwiches on the menu.

Plussat: The staff, including the owners, were exceptionally nice and helpful to us. That all treated Us like royalty. Everyone went beyond what would have been expected. The go teal is absolutely stunning. I loved our room (Royal) was large with a beautiful canopy bed. The common area with garden and restaurant was lovely. It was all decorated for Christmas!

Miinukset: This was a VERY minor point but it took quite a while for us to get hot water in the shower, .....but we did get hot water finally. We just had to run it a while

Plussat: The photos online did not do this hotel justice. It was even more beautiful in real life! The staff were very welcoming and helpful - definitely exceeded our expectations.

Miinukset: The Spa area can be improved in terms of having a relaxation area (chairs/sofa etc)

Plussat: I travel the world in my job. I am top status with Marriott and second to top with IHG. And, I also stay in boutique hotels occasionally. This hotel is fantastic! At the top of my list. Stay here.

Miinukset: The room was a bit cool at night but I would stay here again in a heartbeat:

Plussat: The setting was magical. We stayed in one of the garden rooms and I really just wanted to sit in the garden and literally smell the roses. It was beautiful and very well cared for. The small details were charming-water bottle at night , notes and candies left at turn down in the evenings. We had to leave before expected and the concierge was a HUGE help changing all our flights and hotels

Miinukset: I entertained a group of friends in the dining room and the food did not match the price or the very nice service. It actually was the worst meal I had on a 2 week trip and was overpriced for the guality of the food.

Plussat: The place is great and right next to the little river which flows through the city. Very beautiful here

Miinukset: Nothing, The stay was great

Miinukset: arrangements for handicaps, we need for one of our family member

Miinukset: still need a handicap facilities, special in the bathroom

Plussat: The hotel was beautiful, clean, the staff were extremely friendly and helpful. We asked for a fridge and they instantly brought us one, they called taxis for us, drove us to the airport and were very accommodating with food restrictions I had. The breakfast is fantastic as well and the room is comfy with down comforters and a balcony. Natalia at the front desk was very nice and she always asked us how we were doing and actually cared. She works very hard to make the place run smoothly. Daniel the bartender was also a lovely host for us and went out of his way to help!

Miinukset: Nothing all good.

Plussat: Location is nice, just by the river and very central. Staff is great, it is very clean and the room is comfortable. Breakfast is plenty but the food is nothing out of the ordinary.

Miinukset: The room they gave us has no AC or mini fridge. The shower is poorly designed getting everything wet when used. The pool is very small and cold.

Plussat: We love the old style wood and the charm of the Hotel. The Breakfast is the high point of every day, with the good service and wonderful view. Location is great and the water is hot.

Miinukset: There was no internet in room 206 most of the time. A tiny room, no desk or table for the room service tray. The room is directly under the kitchen, and is noisy when the breakfast juicer starts up.

Plussat: Friendliness and a wonderful breakfast each day.

Miinukset: The staff went out of their way to be accommodating and friendly It was much like a botique hotel with them knowing your name when you came in each time. Their restaurant was excellent! Why I didn't give 100% was that our room (which had a wonderful view) was situated above where people met, and I guess continued their party ...sleep was diffucult.

Plussat: Beautiful building. The food was very good. The staff very friendly and helpful. I like the location because it was in El Centro close to all the action. Nice lobby with fireplace to sit and relax. Restaurant is very good. Free breakfast is very nice. Very satisfied with our stay.

Miinukset: Room was a little small, but worth it.

Plussat: Excellent breakfast

Miinukset: Too noisy from the bars around

Plussat: Excellent hotel. Everything was great and great staff.

Plussat: The place is very nice with a lot of character great location and an exceptional food served both for breakfast and in the restaurant. Staff was very available and assisted me with calling a doctor, ordering medications and more so I cannot stress how welcome we felt.

Miinukset: I was not allowed to check out later than the regualar 12h00. As my flight was only at 18h and was travelling with a small baby I found it a nuisance and not the best treatment.

Plussat: Clean

Miinukset: Room under the kitchen, Very noisy at 10 pm. No shower cup

Plussat: The staff at breakfast were lovely. The food was good. Most of the staff throughout were lovely. The garden outside our room was beautiful.

Miinukset: Our room was a tiny dark room. One of the beds had to be slanted in order to close the door. The lighting was atrocious. The lamp beside the bed had to be unplugged (no switch) to turn on/off; this made it impossible to get up in the dark. The room was cold and dank.

Plussat: Staff were exceptionably nice and efficient,wonderul view from room,being in the hotel felt like home.A little old fahioned,but so am I !

Plussat: Very nice hotel in Cuenca with traditional decoration , seems like old historial

Plussat: wonderful place. We will back there

Plussat: Centrally located in the old city center in the right side of the river. 1 block from the main square. Quiet and tidy rooms. Staff is forthcoming and helped choosing busses. Breakfast is good. Would recommend.

Plussat: The hotel is located 3-4 blocks from the center. It was perfect for my trip. I could make morning excursions and come back and rest before going back out. The staff was super attentive and helpful. A great place to stay in the city.

Plussat: Staff and owner fantastic and ready to help us with arrangements for our daily trips in and around Cuenca. Breakfast each day was superb and varied with amazing fruit and coffee / tea with a variety of egg dishes each day. Sensational location in city and close to everything and around 10 - 15 minutes front bus station for trips around the area.

Plussat: Felt like home! Staff were lovely and treated us like family. In the historic district, a few blocks from Parque Calderón. Absilutely no complaints.

Plussat: Amazing, amazing, amazing. Best hotel I have stayed in my entire holiday. Amazing staff, great rooms with loads of character and comfortable beds and so quiet considering where it is. Breakfast is delicious. The owner is also brilliant.

Miinukset: Nothing.

Plussat: Very friendly and helpful staff. Alberto, the owner, was very welcoming. The hotel has been beautifully restored. The breakfasts are delicious - something different every day.

Plussat: The owner Alberto Ordóñez went out of his way to help me with suggestions of things to do and see , where to eat . He treated me like family !

Miinukset: Nothing !

Plussat: Very nice and clean hostel nearby city center. Calm and good breakfast very helpful landlady giving good advice.

Miinukset: all fine

Plussat: very friendly staff, breakfast was excellent, garden surroundings are beautiful and the bed was comfortable.

Miinukset: The bedroom floor (timber) creaked and the shower/hand basin water were lukewarm. Apart from that it was a pleasant stay.

Plussat: Nice beds, good breakfast.

Miinukset: A bit of noise upstairs.

Plussat: The staff was really good and welcoming, the breakfast was tasty.

Miinukset: It's a great hotel. But for the price tag you could get something a bit better.

Plussat: Wonderful location! Amazing view of Cuenca city from my room. Room is perfectly clean and confortable. Great breakfast!

Plussat: Everything

Miinukset: That it didn't have a pool. Nevertheless, it's a great place to stay

Plussat: Super clean. Friendly staff. Nice room. Great location.

Miinukset: Extremely small parking place. At the end I payed with credit card and the lady at the counter had to redo it three times. She kept charging incorrectcly, seems she has typing issues. Luckily I did check the voucher before leaving. Wasted 30 min because she didn’t even know how to fix it at first.

Plussat: The breakfast was good with fresh fruit, juices, eggs and meat choices. The staff was excellent and eager to please....quick to respond to my concerns.

Miinukset: First off the bed was pretty comfortable but the pillow selections were terrible. My neck was stiff the whole trip. Next up is the shower...the water pressure was good but the hot and cold water kept surging where I was scalding or freezing. It was also very difficult to get in and out of the tub/shower access was a bit dangerous if you are not agile...especially so if the floor is slippery. Be careful if you are older. I am speaking of the single King size rooms on the ground floor.

Plussat: Hotel is beautiful, clean and is in he best location

Miinukset: Even the hotel has great... my experience with the staff is something that the hotel has to work on. The staff was very friendly with the foreigner guests, however as ecuadorian I had he same expectations, but it was not... when I requested the backyard bar to spend the afternoon after they say yes, they decided to close it for clean it and we couldn’t use it. During the breakfast time, the staff was very alert about foreigners needs, and they did not realize that we did not have cups and napkins in our table... and when I asked for it... they were very rude asking me my room number and days of stay. I felt discrimination to the ecuadorian guests, even we were a group of 7, and we paid the same price. Interestingly I live in the US, but at the time of the registration I used my address from Ecuador, without expecting that this could change my experience.

Plussat: Very comfortable and clean room. Good breakfast. Very kind staff

Miinukset: The restaurant was fine but not excellent

Plussat: Location

Miinukset: The rooms are dated and feels old /tired

Plussat: Its well situated in the historic center, walking distance from comercial and historic attractions, the staff was very welcoming and helpful, the room was nice and comfortable. the bathroom seem new and clean. It had nice inside garden for the kids to move a little and adults to seat. My family had a great time.

Miinukset: the room had tub in the middle, and my youngest (1 year old) insisted to get in and finally got all wet (also wanted to go up the stairs making me very nervous). (Though no trouble with my 3 year old)

Plussat: Great location, very nice hotel, big and very comfortable room, great choice.

Miinukset: Breakfast could be better.

Plussat: The room was huge! The location is great!

Miinukset: The food. The food. The food.

Plussat: This is a nice hotel in the heart of the historical centre within walking distance from all places of interest. It is located in a renovated old colonial house with a restaurant in the central courtyard where standard breakfast is served.

Miinukset: There was not nothing really negative to mention

Plussat: It’s a lovely old hotel with beautiful common areas to enjoy. The staff were very nice and helpful, and my room was spacious and comfortable.

Miinukset: My room though spacious was a little dark and the bath/shower had some issues - no bath taps so had to fill with shower which was a little tricky with the layout. Also, nearly slipped over in the bath/shower as the glass screen was set in place and so had to hop in the top end which was sloped. Had a lucky save as could’ve easily taken the glass screen down with me, which could’ve been disastrous. Hope they fix it as very dangerous.

Plussat: We had a very early arrival and requested to leave our bags and see city. They gave us our room instead. No elevator and on 3rd floor. Bell boy ran our bags up. Breakfast exceptional with lots of choices. Room was clean. 2 bottles of water left for us each morning and wine, sodas, beer in refrigerator , availble for purchase. Coffee and tea available all day. Tour booked for us by receptionist was excellent. She also answered all our cultural questions and directed us to sights to see and online apps. Since we had a late flight out, we were offered the room for an extra hour. Can't daw enough good about it.

Miinukset: An elevator would have been nice. I would make a point to ask for 2nd floor room. High elevation makes it hard to breathe going up stairs.

Plussat: Breakfast was good. Room clean and staff very helpful.

Miinukset: My room was very small and it had NO view to the street. Apart of that it was clean and comfortable. I had some trouble with hot water, which was solved quickly. One of the shower shower doors was missing so the bathroom got wet when I showered.

Plussat: Excellent location! Very good service! Very nice staffs!

Miinukset: If Wifi is faster it’s better!

Plussat: The hotel is spotless and very comfortable, however the staff is the best asset to this hotel. Fantastic people and great customer service.

Miinukset: The just need a little work on the noise reduction for the wooden floors.

Plussat: The friendly & helpful staff. Trying local dishes for breakfast. Free tea and coffee whenever you wanted - welcome after a day visiting. The decoration and layout of the inside of the hotel. The location in the centre of town. Leaving our bags after checkout wasn’t a problem.

Miinukset: Nothing at all!

Plussat: Down town Cuenca, near Cathedral

Miinukset: A staff very kind, she guide me to a nice restaurant

Plussat: This hotel is very nicely located and has a good breakfast. The common spaces are beautiful.

Miinukset: Considering this is a 5 star hotel, it does not meet requirements one may expect from a 5 star hotel. The toilet was dirty and the hotel did not look like the picture and did not feel like a 5 star hotelroom. We got twin beds on our honeymoon. To be fair, they did decorate the room nicely.

Plussat: Location, great staff! Comfortable and not overly costly. Also, there are plenty of restaurants nearby.

Miinukset: Could use a night lite in the bathroom instead of the full light at night.

Plussat: Great hotel and location

Plussat: Delicious breakfast, comfortable rooms, convenient location, Great hot shower, 24 hour reception & helpful staff

Miinukset: Nothing

Plussat: Breakfast was nice. Staff are personable

Miinukset: There should be an option for "Do not disturb" or "No cleaning necessary", in order to be more economical and ecological

Plussat: Location! It’s centrical

Miinukset: You can hear everything that’s happening next door. Maybe for leisure it’s perfect, but to work not really

Plussat: Room clean and large. Cleaning and breakfast staff really friendly. Really good location.

Miinukset: The staff (a man) told us a wrong information about the bus to Guayaquil. That was misleading us to the wrong bus station. Really annoying.

Plussat: Good-sized room; good location.

Miinukset: Hotel /our room dark - needed better lighting. Breakfast ungenerous - tight portion control.

Plussat: The decor is amazing and it is close to the center of town. The breakfast was excellent.

Miinukset: A little close to traffic.

Plussat: Wonderful staff, good coffee, nice breakfast, beautiful building, excellent value

Miinukset: The only minor complaint was that the second smaller bed in our room - 304 - creaked. A lot. Every time my brother moved. Loudly. That could easily be resolved.

Plussat: As I extended an extra night I have not yet experienced everything but to date all is good. Love the old style hotel and the service is excellent from the kitchen to the housekeeping to the coffee lounge.

Miinukset: The on site car park is a block and a half away. I have a damaged foot so it was an effort, but not a big deal.

Plussat: The attention to detail and the interior decor

Plussat: All the staff were absosolutely fantastic and all went out of their way to make our stay extremely pleasant

Plussat: The staff was extremely helpful. The location was excellent in the centre of town and it was spotlessly clean.

Miinukset: The absence of heating.

Plussat: Location, free parking, friendly staff, decor, clean

Miinukset: Our room was not sound proof and could hear the TV and voices from Next room.

Plussat: The hotel is located right in the center, easy walk to everything! Big spacious rooms and everything was very clean. The staff is very polite and helpful and breakfast was delicious!

Miinukset: There is no room service or open restaurants in the hotel after 9pm I think so we had trouble finding food in Cuenca after 10pm.

Plussat: The most comfortable bed I have ever slept on.The staff are very attentive to your needs.Great breakfast.Very clean and historic hotel in the old area of Cuenca.

Miinukset: There is a noisy paking lot behind the hotel.Quite often car alarms go off.

Plussat: As always: beautiful(ly decorated) house, excellent breakfast with lots of options to choose from, comfy beds, complimentary chocolates and water, attentive staff. Located only one block from the central square.

Miinukset: Even after our third visit and after making our suggestions, there is still very little room in the bathroom for your personal bathroom items. It still would be nice to have an additional shelf or something similar because the complimentary toiletries use up all the space on the washstand.

Plussat: Wonderful staff, very nice breakfast, terrific location!!

Miinukset: There was nothing we didn't like.

Plussat: Breakfast Thermal pool Close to Cuenca City center

Miinukset: Room a bit small

Plussat: In floor heating, very comfortable beds

Miinukset: Nowhere to hang towels, robes, jackets in the room.

Plussat: The thermal baths on site were truly excellent. The breakfast was varied and delicious as well as clearly a Ecuadorian breakfast, giving us good cultural exposure. Staff was extremely accommodating and eager to help.

Miinukset: It is located fairly far from the city so getting to a inner city location at a specific time is not ideal. From an American perspective, the room was kind of lacking in electrical outlets.

Plussat: Very friendly staff Nice big, comfortable room

Miinukset: We were under the impression that the hotel has a private thermal spa included but it’s rather a semi-private, quiet busy thermal pool with lots of kids playing. However, the hotel has an associated Spa (thermal pools, sauna, steam bath ...) just 3minuted away where we were granted access for free and this had the relaxed atmosphere where we were looking for. Everything else was great.

Plussat: View and breakfast

Miinukset: Music at 6:30-7:00 am when i was planning to sleep late being in vacation. Also the termal water pools are not private , they are not only for the guests so we were very disappointed! Senior citizens pay $4 and adults $8 for the day. Very crowded at the time, kids jumping in the water, others doing laps and raising so we couldn’t really enjoy it the way we planned!

Plussat: This place is amazing, I came from NY looking for a relaxing place and this place was all I wanted. Great experience! Foos is great. Staff is extremely friendly and accommodating. Pool is awesome and all amenities are just on point!

Plussat: Everything was very well kept up. The food was very good. The staff was excellent.

Miinukset: ...