Halvat lennot Ecuadoriin

Plussat: "Very nice airplane and pleasant crew"

Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."

Plussat: "Klm's consistantly high standards in everything they do."
Miinukset: "Nothing"

Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."

Plussat: "Everything works and quick to get to destination."

Miinukset: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plussat: "The crew was amazing, flight on schedule and good entertainment."
Miinukset: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Miinukset: "Travelled business class and was ace experience"

Plussat: "Good beverage service."
Miinukset: "Over an hour delayj for departure."

Miinukset: "Boarding was very slow."

Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plussat: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Miinukset: "Not having to walk outside in Edinbur4gh to board the flight."

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"

Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plussat: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Miinukset: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Plussat: "Boarding agent extra effort to improve my seating!"
Miinukset: "Food amount less than expected."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Nice people and good service"
Miinukset: "Not much"

Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Miinukset: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Plussat: "Restrooms clean, decent food and drink, nice cabin crew."
Miinukset: "No complaints"

Plussat: "Crew was great, very nice"
Miinukset: "Not enough legroom"

Plussat: "Easy to board and easy flight."

Miinukset: "Flight departed 35 minutes late"

Miinukset: "Didn’t happen."

Plussat: "Crew"
Miinukset: "N/a"

Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"

Plussat: "Entertainment"
Miinukset: "Food and one bathroom out of service makes an awful flight"

Miinukset: "The streaming service didn’t work"

Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Plussat: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Miinukset: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Plussat: "Pleasant flight"

Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Plussat: "Very friendly crew"

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "magazines very dog eared and some badly torn"

Plussat: "Nothing"
Miinukset: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"

Miinukset: "Terrible service in flight and customer service wise .. app functionality was below"

Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Plussat: "delayed"

Miinukset: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."

Miinukset: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."

Plussat: "Great food and movies."
Miinukset: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."

"Two meals were served in the First class during 9hr long flight! Great for domestic!!! Mai Tai drink was excellent!"

Miinukset: "Sick joke of an airline they treat you like cattle even in first class if you can even call it that. It’s more like premium economy and the staff is not friendly they act like they are put out when you ask for anything."

Miinukset: "Almost missed flight due to late first flight. Complete amateur"

Plussat: "Everything was pretty smooth, on time, as expected, no problems."
Miinukset: "The entertainment access from my device was unusable due to unavailability of downloading the proprietary American Airlines APP. I had the GoGo In Flight app installed but that wasn’t enough. A better system should be in place."

Miinukset: "The entertainment app didn’t worked"

Plussat: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Miinukset: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."

Plussat: "Nothing because the fly was delayed"
Miinukset: "The flight has to be on time"

Miinukset: "All"

Plussat: "On time. Fast boarding. Comfortable seating."

Miinukset: "The cabin was hot for the whole flight"

Plussat: "Kindness of the staff at the airport."
Miinukset: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."

Plussat: "It was fast"
Miinukset: "They could have offered headphones, the charging outlet didn’t work"

Plussat: "Honestly, nothing!!"
Miinukset: "Everything. This airline has disappointed me for the last time."

Plussat: "Arrived safely"
Miinukset: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."

Miinukset: "The gate agents called all boarding groups with the boarding queue extending the entire length of the jet bridge and into the terminal beyond the gate area, making us stand in line ten to fifteen minutes longer for no reason."

Plussat: "There were very helpful when we really needed help."
Miinukset: "The overall experience. I was so disappointed from when we got delayed to asking for accomodation for my family. I will not use this airline unless I absolutely need too."

Plussat: "For American’s domestic fleet, this is my favourite airplane, the Airbus A321. It has the largest coach seats so no matter where you sit, you aren’t a sardine in a tin can (like those awful 737s). Cabin crew was quiet and seemingly tired, but that’s fine for an evening flight. Peaceful flight."
Miinukset: "While I love their A321 fleet, they need to add power outlets at each seat! Otherwise, it was was good overall."

Miinukset: "Seemed disorganized getting on"

Plussat: "Nothing"
Miinukset: "Flight was delayed. Gate change on short noticr"

Plussat: "Courteous employee interactions from bag check/gate to arrival!"
Miinukset: "Everything was truly GREAT"

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "The staff was very nice and passed around several times offering drinks and food"
Miinukset: "The food selections is literally three things. I ordered the cheese tray and the grapes were rotten. I mean, it is already pricey and on top of that bad quality"

Miinukset: "Haven’t gotten on it yet as I am stuck in DFW"

Miinukset: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."

Miinukset: "Food and drinks could be better"

Plussat: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Miinukset: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."

Plussat: "Good crew on board"
Miinukset: "Poor communication, continued delays of flight. Poor on ground staff at dca"

Miinukset: "Taking a bus to the Tom Bradley terminal"

Plussat: "Nothing in particular"
Miinukset: "Flight attendants"

Plussat: "i like the wifi internet that AA provided. Great movies"
Miinukset: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Plussat: "Fast boarding"
Miinukset: "Small, loud plane with cramped seats. No hot beverage service."

Plussat: "The seats new"
Miinukset: "Had to pay for upgrade in order to get a seat. The seat didn't even have extra legroom. Did not get early boardingveitger and I'm even a an advantage cc program holder!!"

Plussat: "Puntualidad"
Miinukset: "Servicio a bordo; un sandwiche viejo y agua!"

Miinukset: "The plane was very outdated and the food was poor. Flight attendants were very rude."

Plussat: "That we where on the plane... If you consider that we had to make this D-tour to get to San Juan...AA canceled our flight to San Juan in JFK due to wether and not enough standby crews."
Miinukset: "That the canceled the flight in JFK, and the couldn't get us to to San Juan from JFK the same or the next day!! There was nobody from AA to assist you or help you!! We had this once with Delta as well but they send you the new itinerary in front with a compensation and help you at the airport... For us it's never AA again"

Plussat: "Pretty efficient."

Plussat: "Very quick connection"

Plussat: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."

Plussat: "Japan Team excellent in customer service"
Miinukset: "AA flight crew very poor and not helpful, I saw one of the flight crew almost fight with a customer over a baby crib. As per my experience I had a nice travel suit that I took off and flught attendant did not offer help. I have to store on floor."

Plussat: "When I arrived in Orlando, Luis Camacho assisted me the entire time and was incredibly helpful. He was able to get me on a flight to Chicago from Orlando without having to get on a bus."
Miinukset: "The captain of flight LA 2514 deciding he was just done flying."

Miinukset: "On my flight from San Jose to Arizona there were no t.v , so it made for a painful five hour flight."

Plussat: "Check in Miami Stewards Miami Quito portion"
Miinukset: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."

Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."

Plussat: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Miinukset: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"

Plussat: "BA system down. Najor delays and long lines. Flight good."

Miinukset: "Booked flights together yet sat apart.. kid kicking back of away just uncomfortable"

Plussat: "Flight was fine"
Miinukset: "Gate in Miami wasn't ready and we sat for 45 minutes until they opened a gate for us to deplane. Ridiculous."

Plussat: "Comfort"
Miinukset: "Boarding, food"

Plussat: "Nothing, they didn't accommodate any passenger."
Miinukset: "We were delayed for over two hours and when we finally landed in Dallas we sat on the runway for two hours because American had planes at the gates because of previous canceled flights. We didn't get to a gate until two hours after we landed."

Plussat: "Staff was nice"
Miinukset: "Thendelays"