Granville 4soul

Once we voiced our dissatisfaction with the room management was very quick to respond. We upgraded to the Master level room. The master suite bed was comfortable. The towels and sheets were clean. The bathroom was clean also. There is a fridge in the room however the electricity in the room is activated by the key to get into the room. So you can't leave anything perishable in the refrigerator because it will go off when you step out of the room to go out on the town. We also appreciated the valet service. It was just down below the hotel and they parked your car for you. It is a separate charge but it's well worth it and it is 24 hours. We also took advantage of the laundry service while there. The clothes were cleaned well and pressed well. Even though one piece of laundry was originally lost they did find it and returned it and delivered it directly to the room. As for extra amenities, the hotel offers a free breakfast every morning. It was very good with the exception of the eggs which could sometimes be a little bit dry. Other than that the coffee was great, the cheese bread was great as well as everything else. We did try the dinner one evening and while it tasted great we felt the dinner portions were pretty small.

We did not like the original room category we booked. It was deluxe and the room was very old looking. The bed had huge stains on it, there were no mattress pads, the sheets and towels appeared dirty, and the room was very, very small. Also the bathroom was as far opposite of updated as one can get. The one other thing we did not like about this hotel where the motion sensor lights. The lights in the hallways would not respond to motions right away. Many times we found ourselves walking to our room in the dark. The hotel also has motion sensor lights in the public bathrooms and if one didn't move in a certain amount of time one would find themselves "sitting" in the dark...

We couldn't get because the staf in the reception told us that it is dangerous