Caravelle Palace Hotel

Reception only.

I was disappointed because the hotel don't have room service.

The room was always very clean and smelled nice. The room service is efficient and the lady was very polite with us. We heard from several inhabitants that the neighborhood was dangerous, but we had no problems walking around in the late evening while the bars and cafés were still open.

Unorganized and unpleasant staff. When contacted to make sure that the reservation had been made (as we previously had problems with reservations via booking.com) they were reluctant to check and seemed bothered by the whole exchange. They charged the first night on my credit card before our arrival in spite of the agreement on booking.com that it would be paid on the arrival. At first they put us in the wrong room and then in a room with a clogged shower drain. We complained several times about it and they told us that they would look into it but they never solved it or gave us any kind of feedback about it. We didn't dare to be changed of room because the comments on tripadvisor made us worried about getting a worse room than what we had ! The wifi is horrible and often inexistent. The remote control can only be used from the right side of the bed witht he arm stretched out... I never found out how to activate the AC, or if I even could but I didn't complain about it because the room was fresh enough. The cleaning lady woke me up at 9am on the last day, beating on the walls with what I guess were trashcans in the next rooms. The fact is that you hear everything that happens in the hotel, there is no noise cancellation at all. The breakfast is the same everyday with few variety and I recommend not to arrive near the end as the bread starts going stale and they stop renewing the food. The hotel keeps boasting its 4 stars when it in fact has the quality and the amenities of a good 2 stars.