San Agustin El Dorado

excessive paperwork for every single process.

The location was perfect. Extremely close to Plaza de Armas and the Sun Temple. Staff was very nice and the food in the restaurant was surprisingly good.

The facilities were not good. The hotel is old and there was no air conditioning anywhere. The room was freezing. Considering Winter in Cusco (3.500 meters of altitude) is very cold (mornings and evenings were between -1ºC and 1ºC), at least the rooms should have air conditioning. The room was aceptably clean but on the second day we noticed they didn't collect all the garbage from the bins and did not take the dirty chinaware.

The room was comfy and always ckeab

The checkout was disorganised, the nightbpor tee wr had two different prices for the rooms on two separate pieces of paper. The complementary water was not replaced after the first day. The night porter did not hold any change to support payment in cash at checkout. Rrsteraunt was poor often serving cold food and over chilled (frozen slush) drinks.