Artotel Sanur Bali

The artiness is great. Love the huge amount of thought that has gone into the detailing of the room. Every day I was there I spotted a new ingenious design feature. They quickly changed my room when the first one had a strange smell.

The people next door were super noisy the first night. 3 of us complained separately to them and security, but still it went on quite a long time (till after 2am). Also a no smoking room doesn't work so well if you can't go on your balcony because the people next door are smoking on theirs. Odd thing... I came back at 6.30pm so the huge central feature staircase was dark. (HSE issue) I asked someone to turn on the lights and they told me to use the elevator. I asked someone else and he didn't know but at least went to find someone who did. In the end 5 members of staff were involved and nobody knew what to do. If there had been a need for an evacuation this would have been problematic. Just a little training gap to be addressed, or have a light sensor.

I stayed in one of the 40 square Metre rooms . Didn’t really feel like it was an upgraded room . View wasn’t great

Early departure so was given breakfast box consisting of watermelon and 2 slices of long life bread and one croissant plus a portion of butter but no utensils. Very disappointing would recommend not taking up their offer of a breakfast box

Close to the beach, friendly staff, close to shops.

We stayed there the second time and quite a bit of work needed to be done.