Hallmark Hotel Derby Midland

The bed was comfy and although directly in front of the train station, noise was minimal and we slept very well. The breakfast was nice and also the breakfast staff. Some of the receptionist may benefit from a course on customer service. My partner had an unpleasant experience with a European receptionist. When I spoke to her myself she was ok but did not go out of her way to be nice. A different receptionist on another day was lovely and we had no issues. Another member of the restaurant staff was also very nice.

The general wear and tear of the building, walls cracked or marked with scuffs, dirty looking in places. The midland used to be a lovely Hotel but it seems the upkeep isn't being dealt with as you might have expected. There was a funny smell in the hall way down to the lift and in the lift waiting area and also in the lift. It was quite unpleasant. My mums room also smelt funny. For the price it wasn't bad. The receptionist staff if advising that the car park in front of the hotel isn't theirs, should then perhaps state: "However we do have our own car park at the rear of the Hotel". I found it very odd that this wasn't mentioned to me and I had to ask when i was speaking to the receptionist about parking in front of the Hotel.