Rixos Libertas Dubrovnik

Great view place for chilling.

Wasting the time waiting for elevator. It's inappropriate for 5 star hotel. The air at stairwell was stifling. It makes stairs hard to use. Also the room and hotel weren't clean. The floor was dirty and broken in some places. The clog in the sink was a problem. The majority facilities were just for the record. For example, the gym was small and stuffy. The table tannis rackets were unusable. There is an ambiguity about the service. On the one hand, the staff was courteous. On the other hand, some of them wasn't helpful. As for the bathroom -- walls are transparent. The washing process was embarrassing. The breakfast was good (6.5/10).Nothing special. The beach was so-so (4.5/10). Absolutely isn't suitable for children.

The breakfast and all food for that matter was very good. This was the best thing about the hotel, along with its location. It is a 25 minute walk into Dubrovnik old town and location on the sea front - with access from the pool area to the sea.

Firstly our welcome to the hotel was cold and unfriendly. The lady who checked up in basically said, 'checking in?' - 'can I have your passports' - 'I need a credit card for your room' - 'there are your room keys, the lift is round the corner'. She was unhelpful, informative, unwelcoming and all round rude - not a great start. To top this off, we had some friends who stayed at the hotel the week before, who were offered a welcome drink on arrival - we didn't get any of that sort of welcome. The hotel corridors looked dated and dirty, dusty and un-cared for. The hotel room was also sub standard, the room looked grubby in places, with patched up paint work and dirty sealant around the shower. The towels in the room and also by the pool were basic and not at all luxury.