Staybridge Suites Durham-Chapel Hill-Rtp

The staff person as I checked out was friendly and interested in me

I felt like I was an unexpected guest. There was no hand soap in my bathroom.dishes were still in the dishwasher. I had to put away myself. There was only one teaspoon and one fork provided. The alarm clock was not set to the right time. After setting it it lost time and was clearly not working. There was no light service housekeeping done for my first two days until I requested it. When my b d was made the top covers looked good but the sheet had not been straightened and was left all rumpled. In other hotels the in room coffee is replaced once used. Not here. I wake before the breakfast bar is open and like to make coffee inmyroom When housekeeping did show up the kitchen trash was not removed. The hall was not vacuumed the entire five days Iwas there. The same bits of trash and threads were on the carpet my entire stay.

The hotel seemed fairly new. It looked beautiful to the untrained eye. We loved the outdoor pool, & gazebo area. We also enjoyed the light evening meal & cookies! The rooms were nice, & the beds were very comfortable! I especially loved the pillows!!

We booked the 2 bedroom suite 2 months in advance, but they gave them all away, so we ended up in 2 separate rooms. Then there were cleanliness issues in our rooms that should have not been there. Then the fire alarms went off at 12:30 am.