The Durham Hotel

People were courteous, smiling but not well trained . They fail to explain to me that I have to use the electronic key in the elevator fact which cause the elevator not to take me on the desired floor and then I was stack in the elevator and asked for help! When i went into my room i couldn't locate the closet so i called the desk and asked if there was a closet. A male voice told me: " No the room is small and we have no closet." I was surprised and asked for sleepers . He replied no we do not have but will ask my superior to find out! Then I asked for some hangers. Finally they sent upstairs a smiling young girl named NICE with sleepers and hangers. I told her my problem and she told me " Of course we have closet and sleepers and hangers . Here they are." and opened the closet. I apologized but told her that I called the desk and the man there told me there were not of the above. The girls was very informed and very polite!

NOTE! Once I worked as the Public Relations Manager in a five star hotel which had also a casino. Now I am a professor and a writer. The word is what I did abhor! What I abhorred was the breakfast! They say breakfast included! The breakfast was : Two miniature hard-boiled eggs, two half slices of burned bread with melted cheese on it and a cup of coffee! I was surprised . everything else you had to pay! I asked for salt and they took a small bowl and put some salt into it. Then I asked for pepper and gave me the one that grinds pepper. Then I asked for a tray to carry these things . They told me no trays. I asked for a napkin and they told me it is over there. It was a table cloth that within you could find the utensils. The people working there were not courteous, not well informed and somehow ironic! I had breakfast twice for I did not have the choice. When I complained about the breakfast a young man told me go around the corner they have breakfast. I told him I pay for breakfast. Then I took a picture of the breakfast and showed it to the desk and asked " Is this your breakfast? " She told me, yes! I asked only that? She replied the breakfast was complimentary! When I saw the picture of the breakfast to those who suggested the hotel to me they were surprised and told me " We will not recommend them again to our guests."