Emerald hotellia

Plussat: Friendly staff, great room and amenities

Miinukset: It was all good

Plussat: My stay was very comfortable and the staff were helpful. The people were very friendly which made my stay wonderful. The motel was very conveniently located - I did not have a car.

Miinukset: My stay was wonderful. The only thing that crossed my mind was that motels in general could be much more environmentally friendly. I didn't see the need to replace the little soaps that were unused.

Plussat: This is the best. Rooms are big and have all the little things to make a good stay. The manager/owner is very friendly and helpful. Love staying here.

Plussat: Comfortable room with quiet air conditioner. Friendly and very accommodating staff. Thank you for letting us check in early. We will stay again.

Plussat: Nice pool area. Very helpful man in reception. Restaurant on site.

Miinukset: Restaurant not open for breakfast at the weekend.

Plussat: Staff were very friendly.

Miinukset: No hot water night or morning. TV didn't work.

Plussat: We arrived late and everything was sorted so we could just drive in, unload and relax. The instructions for finding our room were easy to follow and there was a light on which made it even easier. It was very quiet even though the complex is on a highway.

Miinukset: There were no fans in our rooms- only aircon. This is just a preference as I’m sure most people would prefer the air conditioning

Plussat: Close to where I was working

Miinukset: Price was a bit expensive

Plussat: Great value for money. Comfy bed. The restaurant food was delicious!

Miinukset: We only stayed overnight but we couldn’t fault it. Was all we needed

Plussat: The food was amazing! And after a very long trip with a 4 month old, to be able to order room service was simply perfect. The salt and pepper squid melted in your mouth, the steak was cooked to perfection and the creme brûlée was the best I’ve ever had!!!

Miinukset: The only negative was the fridge was a little bit smelly, otherwise great value for month and the staff were amazing.

Miinukset: The carpets were very dirty and fridge stunk as what left turned off

Plussat: The beds were comfortable

Miinukset: The Manager was rude, arrogant and intimidating. The restaurant nor manager understood dietary needs and were rude. Only two towels for three people. The shower head did not stay up and water leaked from the roof. The complaint is from Julie Harvey and not the person whose name it was booked under.

Plussat: Clean neat and self contained

Plussat: Clean and quiet

Plussat: The bed was very comfy! I can’t tell you how many places I’ve stayed which looked great until you laid on a rock hard bed! Was so happy this was not the case this time

Miinukset: The stairs but I managed. My own fault should have asked for ground floor but I didn’t think to.

Plussat: The room was homey and comfortable.

Miinukset: We initially liked being able to check in electronically but were overcharged because of it and we didn't get to ask the reception staff questions when we arrived. The overcharge was quickly acknowledged and reviewed. Cleaners were noisy in the morning. They forgot some of us are on holiday.

Miinukset: Great location, very friendly staff, clean and well appointed.

Plussat: The pillows could have been a little bit more fully.that the only thing wrong.Thank you

Plussat: The location, close to everything. Staff were super helpful and very friendly.

Miinukset: If Someone was in the shower the other person couldn’t go to the toilet. Not enough privacy in the shower.

Plussat: Breakfast included in price. Staff interaction. Guest laundry. Room service for meals.

Miinukset: Off street parking spaces not really wide enough

Plussat: Breakfast was nice The dinner the night before was very nice Also the bathroom set-up with a seperate toilet

Miinukset: The traffic noise but had a good sleep.

Plussat: Large room. On site Restruant Free breakfast Good beds

Miinukset: Noise from the road, but it did get quieter as it got late. No washer or hand towel. Poor lighting in bathroom area

Plussat: The food was great. The room very roomy

Plussat: My daughter was unwell on the day of our arrival and they allowed us to check in early with no charge and a huge smile. Couldn’t have been more helpful

Plussat: Bed was ok. Room was fine. Good size tv.

Miinukset: Has patio but facing a brick wall. Very closed in.

Plussat: I HAD THE BEST SLEEP IN A LONG TIME BED WAS VERY COMFORTABLE AND ROOM VERY NICE AND CLEAN

Plussat: Great pool Nice and quiet Friendly staff

Plussat: Well set out apartments, description on the website matched what’s was delivered.

Plussat: Spacious unit fully self contained. Clean and comfortable. Great bed. Undercover parking in close proximity to unit. Walking distance to shops and main part of town. Very close to Hotel venue offering great meals selection.

Miinukset: As with most accommodation in Emerald, due to mines and various other service workers requiring accommodation, overpriced compared to similar accommodation offered in other towns and major cities.

Plussat: Quiet location, clean rooms

Miinukset: Nothing

Plussat: Location was convenient and bbq facilities were good.

Miinukset: No hot water which is unacceptable in the middle of winter.

Plussat: the room was beautiful and clean

Miinukset: It was disappointing the spa wasn't working it was the only reason i picked your Inn and not another one and went with that priced for the room if the spa doesn't work i think the room should have been discounted. Also woke up with a very sore back from the bed. Was also disappointed the reception was unattended both in the avo when booking in and also when checking out.

Plussat: I was looked after really well by Alex. He made sure I had everything I needed for my and colleagues stay.

Miinukset: Spa is temporarily turned off.

Plussat: Location was excellent.

Miinukset: Room could have been cleaner. Floor had particles on it and carpet stained in bedroom.

Miinukset: Front door would not lock so had to lock security screen only when we went out. My daughter’s room had no hot water. It was not fixed and they had to shower in our apartment for our 2 night stay. Very inconvenient considering we were there to attend a wedding. They were offered the use of the ‘maintenance’ room shower. No one present on checkout to discuss reduction in room charge. Considering it was winter and they had a tiny baby was totally unsatisfactory. Would not recommend simply due to the treatment my daughter’s family received

Plussat: The staff were wonderful

Miinukset: Nothing

Plussat: Excellent rooms, great hospitality from Dee and Quille the managers. Great food from the restaurant. Would be ideal for small conferences or group bookings.

Plussat: Location is excellent. Older rooms but comfortable and clean. Parking outside door. Smell of gardenias outside the door and birds playing in the sprinkler were lovely.

Miinukset: A ceiling fan would have been good as we did not need the air conditioner as there was a locked security door.

Plussat: The receptionist was very helpful. Nothing was too much trouble. The pool was great

Plussat: Close to main part of town and shopping centre , comfortable bed

Miinukset: The air conditioner was ancient and very noisey , fridge was also very loud . Cooked breakfast not available on a Sunday or Monday Shower was tiny with a rusted shower head .

Plussat: Fantastic for the price bed was very comfortable

Plussat: Great place, staff friendly and treated us well.

Plussat: Thoughtful helpful staff. I needed to check in early and as my room was available it was no problem, a real bonus The options for breakfast was very good and catered for all tastes, the wrap was excellent.

Miinukset: Not much, maybe some late night options for a snack as I got back late and the restaurant had closed even just a dispensing machine outside reception would suffice with chips or chocs

Plussat: It was on the ground floor. A good sized room , with good facilities. Staff were friendly and helpful.

Miinukset: All good in this department

Plussat: Location was good, across the road to shops, a 5 minute walk to kid friendly club.

Miinukset: small mini bar!, bigger TV

Plussat: The location was good.

Miinukset: The range of TV channels was good,but the TV channels did not have along the bottom of the screen what the programs were showing.

Plussat: Comfortable beds and excellent restaurant.

Miinukset: Fold out sofa bed was very uncomfortable for one of our group.

Plussat: Nice staff

Miinukset: Room was a little dirty - some coffee stains on the wall that hadn't been cleaned up

Plussat: In the same location as the function