Ernakulam hotellia

Miinukset: On the 23rd of December 2019 my family and I including my mother (68 Yrs) checked in at the Grand Hyatt at Bolgatty, Kochi for a short vacation. One morning my mom made a cup of coffee using the creamer provided by the hotel. However, she did not notice that the creamer was rotten and expired. As a result of having some of the rotten creamer she fell very ill and started continuously vomiting within a few hours. She was very ill for two days and we had to cancel our sight seeing plans and take care of her. I informed the hotel authorities immediately and they connected me with a doctor over the telephone who gave her some medicine. However, I was very very disappointed as I did not expect the hotel to serve rotten and expired food/beverages. As a result this ruined all our plans and we had a very unpleasant stay. It is very sad that the hotel did not offer to compromise for our bad experience in any way. The day I was checking out I even had to pay for the telephone call they made to the doctor and connected me for treatment. I hope other guests will not have to go through a similar experience. It was such a disappointment.

Plussat: Very nice hotel, with absolutely amazing view. Delicious food.

Miinukset: Only thing to consider: to fort kochi it’s a 40 min drive.

Plussat: Good food; great hotel;

Miinukset: Very polluted air; difficult to breath at moments; heavy smog in the eve and early morning; some of the staff were not up to standard; no hot water in the spa; Freezing temperatures in the club lounge;

Plussat: Everything!!! A wonderful Hotel

Miinukset: Nothing!!! Everything was great

Plussat: only the location

Miinukset: The rooms are old and not maintained

Plussat: Food was pricey, but good. Staff attentive and polite and beds really comfortable.

Miinukset: Some of the facilities in the spa could do with and upgrade.

Plussat: Friendly helpful staff. Location was good for the view

Miinukset: No shopping areas closeby

Plussat: Everything.. the staff were amazing.. location was wow.. loved it.. we were upgraded to the top floor so the view was wow

Plussat: The hotel is in a nice quiet location on Willingdon island. There are no restaurants or shops nearby but the hotel restaurants are very good and good value. The rooms are spacious and comfortable. A high standard of hotel and good value.

Miinukset: There's nothing much near the hotel on Willingdon island. However, the hotel run a complementary ferry to Fort Kochi. Otherwise it's a 15 minute taxi ride or local ferry.

Plussat: We had an exceptional New Year‘s party-gala dinner with cultural programs, DJ and fireworks! A great experience and I would recommend it to everyone! There is also a complementary boat ride, boat shuttle service to Mattancherry, complementary high tea and some other programs that make the stay rememberable.

Miinukset: We were in a ground floor room in the heritage wing and it had the advantage of being very quiet as the last one on the floor, but it also had a view only to the tree in front of the parking places. Also in the bathroom maintenance work has been done, but you see it-but nothing really disturbing.

Plussat: We liked everything about this hotel, the staff, the facilities, the food

Miinukset: Nothing

Plussat: Yes! You want stay here! Near to the sea, quiet hotel with nice hosts. Great breakfast!

Plussat: The hosts were exceptional helpful and friendly. The room was great and the breakfast fantastic.

Plussat: Very good location, in a quiet street but close to the attractions of Fort Cochin. The property itself is really nice too and the owners were really helpful, even offering to cook me breakfast at 5:30 on new year's day as i had to catch a flight!

Miinukset: wi-fi signal was weak to non-existent in my room, although it worked fine in the breakfast room. Bathroom was a bit old.

Plussat: It was clean and maid came in daily to provide fresh towels and make the bed. Breakfast was good with a wide choice. The property is surrounded by beautiful cultivated greenery and flowers. Close to shops and restaurants.

Miinukset: The green plants encouraged mosquitoes, so it was a quick dash upstairs whenever you arrived. A 20 minute walk or short tuk tuk ride into central Fort Kochi.

Plussat: Patrick and his wife were very friendly. The breakfast was amazing. The room was comfy. The garden and flowers around were beautiful

Plussat: Patrick the owner went out of his way to help arrange things for us, such as a car and driver. Many thanks Patrick, without your perseverance we could have been quite stuck..... He also gave good advice on local things to see and arranged tickets for a local tradition show. Breakfast was a good spread of local dishes along with omelette and fried eggs. Very filling for the day ahead. The bed was comfortable. The homestay is very convenient to visit all the sights and sea area, whilst being in a quiet side street. We walked everywhere quite easily. (There are many places to eat nearby and Solo, just around the corner is not to be missed, it was so good we ate there two nights, excellent). Mary was also very friendly and seemed to really enjoy preparing breakfast for everyone. Breakfast is communal are the one dining table which was lovely to chat with fellow travellers. One other point to mention is that we arrived on a very early flight and Patrick had the room which had just been vacated cleaned and turned around very promptly. In summary, a pleasant homestay with Patrick the host, going the extra mile to advise and help as much as possible.

Miinukset: Room and furniture were dated with an old fridge and tv etc although everything worked. Balcony very narrow and not pleasant to sit out on.

Plussat: Patrick and Mary gave good advice about where to go.

Plussat: Everything was perfect. Nice family, very clean.

Miinukset: Nothing

Plussat: The family was really friendly and helpful. The room is really good and clean, you can't get any better for the same price.

Plussat: The owners are very nice and treat their guest very nicely. Even though we arrived before noon, our room got ready within no time. Wifi is great. Breakfast yummy for a decent price of only 100 Rs. Rooms come with a really nice hot shower and very good water pressure. We can definitely highly recommend staying there.

Miinukset: Everything was great...

Plussat: The room was spotlessly clean and beautiful. The building is really attractive with a home feel. The owners also prepare breakfast at a good rate - either continental or Kerala. The Kerala choice is amazing and both breakfasts are certainly enough for two people.

Miinukset: Everything was great.

Plussat: Best stay in Kerala so far , excellent home cooked breakfast . Very good wifi

Miinukset: Nothing

Plussat: Bastian and his family are great, always trying to help. Easy comunication. Very clean and confortable room with everything needed. Great breakfast. Really recommend the stay at Bastian.

Plussat: Everything about this property was amazing. So so clean, great fan (we didn’t get AC), pretty good WiFi. The breakfast was huge and very cheap - lots of fruit with the breakfast which is a huge bonus for us! Hosts were incredible - they really cared about the guests and it didn’t feel like they were just doing it for a good review (like I’ve felt at a lot of other places). They’re just really good at what they do! They also helped with endless bookings of activities and even helped get my water bottle back when I left it on a tour! Can’t recommend this place enough! Great location with loads of shops and restaurants within 10/15 min.

Miinukset: Only accept cash but not a big deal as there are loads of ATMs nearby

Plussat: Very clean, nice owners, good location

Miinukset: We couldn’t get the aircon to turn on so room was very stuffy

Plussat: Immaculately clean, perfect location, comfy beds, quick reply’s to emails, good fan so it was cool even in a non-AC room. Very friendly hosts that cook a great breakfast!

Plussat: The breakfast provided was very tasty. Our room was very comfortable and perfect location for walking around Fort Cochin. Also the bus stop is very close making it easy to access. The owners are lovely :-)

Plussat: Janine Fernandez, the lady who was so helpful, understanding and intelligent . She took feedback from me in a positive and mature manner.

Miinukset: The telephone system needs a overhaul . So also some staff who did not know that there was a phone on L1 floor. Hence during the wedding reception I had to go up and down to the ground floor to call relatives staying in the hotel.

Plussat: The room , new year event , gala dinner

Miinukset: Nothing much

Plussat: I love staying in Marriott because of location and services they offer It's my favorite hotel in Cochin

Miinukset: Clean and friendly hotel

Plussat: Better hospitality than others

Miinukset: Keep it up the same.

Plussat: 1. Were made to feel welcome throughout the stay. 2. Exceptional dining options. 3. Very hospitable staff. 4. All in all best stay ever.

Miinukset: Everything was perfect. Absolutely perfect

Plussat: Very friendly and helpful staff. Proximity to Lulu Mall with complimentary golf cart transfer service.

Miinukset: The continental side of the breakfast buffet, especially the egg station, is very below par for a hotel like this. The Indian food, on the other hand, is really top notch.

Plussat: Good staff and very comfortable room

Miinukset: Service not always consistent in each of the food outlets.

Miinukset: The swimming pool was green : I wouldn't let my son swimming in it. The water in the rooms was in filtered bottles. I d'on't want to have to trust that this water is really not harmful. Breakfast was definitely not the one of a 5 stars Hotel the first day (they changed for the second day as we complained) And when we asked to leave they refused refund even though the hotel was far to be full and rooms were still available on booking.com. We went to Hyatt Hotel, for a much more interesting quality price ratio...

Plussat: Our stay here was a wonderful experience. Our room was comfortable and very clean, and the staff was welcoming and friendly. We had all the amenities in our room we could desire, and the breakfast was great. The rooftop pool was amazing, with great views of Kochi and the water.

Plussat: Close to shopping and lovely staff

Miinukset: Slight musty smell in rooms

Plussat: Fantasy friendly staff and spacious well equipped clean rooms. The roof top pool is amazing whatever the weather. We really enjoyed our stay and would recommend this hotel.

Miinukset: The bar was a little small and lacked atmosphere and the drinks choice was limited.

Plussat: The location is great. The breakfast is tasty and the massage was great.

Miinukset: The pool is slightly breaking apart, the first room we were given faced a wood factory which was noisy BUT it was replaced immidiatly by the nice staff at place.

Plussat: all

Miinukset: nothing

Plussat: Staff are very welcoming and helpful. Location is great. Everything is just wonderful

Miinukset: The extra bed is very very hard, not comfortable at all.

Plussat: Lovely decorated premisses, nice furniture, smiling staff.

Miinukset: Noise from outside during night, too pricey, smelly rooms

Plussat: Friendly staff + we got bigger room For same price! Good location

Miinukset: No wifi

Plussat: We reserved a budget room and Bernard upgraded us to room with a bigger bathroom free of charge. The location is great and an easy walk to beach and restaurants.

Plussat: Very nice homestay , Bernard uncle and family is very friendly and lovely hospitality. Very helpful and welcoming a great location. Nice cleaned rooms and full of greenery.

Plussat: Owner is very good and very polite. Good hospitality

Miinukset: Car parking is not there. The Rooms are very conjusted. Only one power socket is there that also not working.

Plussat: Hi we were doing a short stop over and we’re looking for a secure , helpful easy good value place to stay . This place is excellent - we had a triple room which was small but fine for a stop over. It had a hot water shower and the host sorted tickets and taxis and currency exchanges which all helped our short stay. We also paid extra to keep room for day so we could keep bags safe and have shower before eve flight.

Miinukset: Quiet residential area ( some unfortunate dog barking with neighbours) but this is unpredictable !

Plussat: Very caring host, puts in effort to make you feel at home and provide helpful recommendations.

Plussat: We had a wonderful stay at the dream catcher, it is a great location and the family who owns the facility are absolutely wonderful and incredibly helpful, they were very welcoming and gave us everything we needed! Thank you so much Uncle

Plussat: We had a really lovely stay at Dream-Catcher Homestay. The family is very friendly and helpfull and made us feel like home. I really recommend the place, its a quiet place in on of the side roads of Fort Cochin. Very peacefull place and we got served yummy coffee any time we liked, also the breakfast was very delicios. If i come Back, i definitly come Back here and stay again.

Plussat: Thank you for the breakfast and all the advise we really appreciate it!

Plussat: Great position in Fort Cochin. Everything just around the corner or closer. The stuff is kind and available to help

Plussat: Value for money good staff and neat and clean hostel

Plussat: Good stay in Kochi, very good location, good facilities, clean

Plussat: Good hostel with an even better location and a fair price. The host is always available on whatsapp!

Miinukset: No lockers in the dorm room

Plussat: Kitchen living room 2 balconies, people r nice, lots of restaurants nearby

Plussat: Mohammed was a great host with a lovely family . Good location being close to Basilica etc. Clean , spacious rooms , comfy beds and hot water... better than a hostel ! Balcony area with our room to sit at and a great rooftop area. Fan in room was sufficient.Mr Mohammed very helpful providing maps ,restaurant recommendations and booked a driver for us . Thank you . Will visit again next time.

Plussat: All the amenities were provided, staff was good, location is great and definitely worth the money.

Plussat: The hostel is in a great location a short (10 min) walk from the main tourist sights. The owner of the hostel was very helpful. I arrived on a late night flight which was delayed and he was there check me in at 2 am. The hostel is super clean and I stayed in the shared dormitory for 3 nights. The dorm had its own bathroom and large lockers to safely store your belongings. There is a large kitchen where you can prepare food and a communal area with comfortable sofas. When I left I forgot my travel adapter which the owner then posted onto me at my next destination. I highly recommend staying at the hostel which is great value given its location.

Miinukset: Nothing

Plussat: Excellent place. Tastefully done. Great breakfast. Staff

Plussat: The beautiful atrium with lots of greenery which met you when you went in to the house! Joseph, the owner of this beautiful building, was smart and had lots of humor. He helped us arrange our trip to the Backwaters! We also loved his mother’s tasty pancakes! Small cute birds.

Miinukset: There was nothing to complain! Only thing is that we can’t bring it home!

Plussat: The family running the inn are wonderful people who cared for me with refreshments, meals and a comfortable room. I highly recommend the Fort Bungalow.

Miinukset: I found nothing to complain about or any shortfall to the requirements of a small guesthouse.

Plussat: Everything was amazing : location, staff, room, confort. Thank you!!

Plussat: Beautiful historic building in a great location, very friendly staff, good breakfast. AC room was spacious and clean, showers had hot water but lacked a bit of pressure. Nice waiting area with plants and birds, very lovely and would have liked to stay longer

Miinukset: Nothing!

Plussat: Really lovely guesthouse. Loved the interior, very clean, spacious rooms and a lovely breakfast each morning! Staff were also really helpful

Miinukset: Nothing. For the price, it’s perfect

Plussat: Clean and comfortable

Miinukset: Food

Plussat: Great room view, splendid breakfast experience, very helpful staff - we loved it.

Plussat: Ambience is nice and staff members are excellent.

Miinukset: Cleanliness can be better and so are the facilities. Location is not comfortable.

Plussat: Location is super, rooms are comfortable and very clean also friendly staff. Very good staff , really appreciate

Plussat: Facilities and Break fast were excellent

Miinukset: Delay of 2 hours for check-in by an inexperienced and rude reception staff. The bathroom shower area was clogging with water.

Plussat: The courtesy of staffs, especially Habiba (front desk) and Rajiba (F&B). Food was awesome and pocket friendly. Rooms were spacious and A/c was adjusted in fair and optimum manner. Room services was ok. Easy accessibility for means of transport like auto, taxis etc. 24 hours gym and swimming pools open till 8 pm.

Miinukset: There is no kids friendly pool. There should be extra kids inflated pool supporters. Only one was available.

Plussat: After spending 19 nights traveling around India in all sorts of different accommodation types, we were ready for some quality western service before the long haul home. In every area the Novotel didn't disappoint, staff, food, room, pool, bar, were all excellent and it was just the ticket for two weary travellers.

Miinukset: One real negative comment is that water is far too expensive, 220 rupee for a 500ml bottle of still water is pure extortion when the supermarket 300 yards away sells 2ltr of the same water for 29 rupee

Plussat: Spacious rooms. Family rooms with linking doors.

Miinukset: Ac stopped working during sleep and housekeeping came with a ladder to fix... breakfast could have been better.. kept hearing noise from above floor..its a gym right above our room. Not a comfortable stay.

Miinukset: Swimming pool wasn't available and it was maintenance. It was not informed earlier, only when I asked what's the pool timings I got to know pool is under maintenance. Big disappointment for kids..

Plussat: Great service! Nice place!

Plussat: The Trident was a lovely Hotel everything sparking clean, the staff were very polite and helpful, the rooms spotless would be happy to stay again.

Miinukset: The location was by the Naval Base however it was very easy getting the tuk tuk into Fort Cochin, so didn't deter from our holiday.

Plussat: Got the 307 suite from manager Jeffrey: marvelous

Plussat: Krishnaraj and the team we’re really helpful and polite, we thoroughly enjoyed our stay and the facilities are of a really high standard!

Miinukset: Location isn’t the best but taxis are cheap enough and the local ferry is fun to see how the locals get about!

Plussat: Rooms are small but good pool was clean

Miinukset: Morning breakfast

Plussat: Food was good but expensive.

Miinukset: Expensive alcohol drink It’s a old property

Plussat: Very nice staff and super breakfast. Big pool area with pool towels, decent gym. Quiet building with nice rooms.

Miinukset: They ask for your diet requirements/allergies upon arrival. But when we ordered couple hours later for dinner that all was forgotten. So if you especially had an allergy you shouldn't rely on that statement.

Plussat: Nice pool.

Miinukset: Two guests but only one pair of sleepers. Small water in the minibar too expensive.

Plussat: Breakfast was amazing, room was lovely with nice facilities and the staff were so friendly, they could not do enough for you!

Miinukset: For me, bed was a bit firm but nice thick mattress. I have slept on worse!

Plussat: It’s a beautiful property that was conveniently located to many of the most important sites. The staff were very helpful. I ate at the restaurant and wine bar and the food was very good. I especially loved the live music they had in the evening. I didn’t have a chance to visit the spa but there is an Ayurvedic spa on the premises too. I would definitely stay here again for future visits.

Miinukset: The first night I ate in the restaurant the service was a little slow but the food was delicious. Also there are mosquitoes in the area (all over Kerala not just the hotel) so I would recommend insect repellent since the restaurant is open.

Plussat: Due to Cochin airport was under water they went out of there way to help us in our moment of need

Plussat: The look and feel of the hotel was outstanding.

Plussat: Comfortable, great location and good food!

Plussat: Staff were extremely helpful. Service was always excellent. The hotel is very stylish and the facilities are of a high standard.

Plussat: Massages. Staff. Chef.

Miinukset: Its v expensive and beds could ge a bit bigger

Plussat: An amazing hotel piece of paradise in the middle Great place to stay great stuff

Plussat: Excellent location, outstanding breakfast, friendly and helpful staff, outstanding hotel interiors

Miinukset: bathroom bath tub design has very poor accessibility for even slightly disabled guests (that is not needing any special attention). Should be replaced by a simple shower system

Plussat: Pool is nice

Miinukset: The pool chairs and cushions are poor conditions

Plussat: We stayed here for one night as part of our honeymoon trip around India. The whole stay was fantastic and we were treated so well by all the staff. Our bed was decorated with flowers and when we returned from our evening meal they had left us a cake. We wish we could have ate it all. I loved our stay and I hope one day we can return for longer. Thank you to all the staff for making us feel so special.

Plussat: The location was good and the Colonial building. We liked the eco friendly initiative taken by the management. Bottled water in the room, Christmas deco on recycled paper, processing drinking water in- house were some of the initiative that caught our eyes.

Miinukset: House keeping was average. Failed to clear the milk pots and on the 4th day, I had 3 milk pots with left over milk in my room. The breakfast options were very limited and average. Even smaller hotels provide fruits in the room but here none. Food in the restaurant was very poor and we did give feedback to the staff on both occasions.

Plussat: Meals, both for breakfast and dinner, were very good with a variety of Western and Indian items on the menu. The dinner menu was particularly descriptive. Staff was very, very helpful and interesting to talk to. We attended the yoga class, high tea, cooking demonstration and the boat tour and enjoyed them all.

Miinukset: The ride from the airport late at night (after midnight) was quite long apparently because the ferry closes late at night and the driver had to take a longer way around.

Plussat: Spécial thanks to Asif, on the front desk and the two staff on the boat.. above and beyond service!

Plussat: Variety of food was beyond the expectation and behavior of staff was excellent

Miinukset: Work time of Spa

Plussat: Amazing hotel with very professional and attentive staff, perfect breakfast buffet, very clean rooms with all amenities. Highly recommended.

Miinukset: The location is not ideal especially when you are trying to get a taxi.

Plussat: Breakfast included with rate. Eggs and pancakes to order. Plenty of selection. Courteous and professional staff. Cental location to Fort Kochi and Lulu mall. Very clean and spacious rooms. Stayed in duplex suite.

Miinukset: Pool needs updating. Wife cut her leg on pool tiles. Pool staff was quick to respond and applied adequate care. Customer service is about a 3 to 4 star experience compared to other 5 star hotels.

Plussat: The hotel staff etc was great .value for money..I will surely recommend the hotel with a smile

Miinukset: Everything in the hotel was good But getting inside was a jigsaw.. Lost the way in for an.signs showing entrance. For a new person at night is difficult

Plussat: All items

Miinukset: Nothing

Plussat: The pool was fantastic

Miinukset: They seem more interested in functions and not the other guests staying here, the noise level from the party when we stayed was ridiculous our whole room was vibrating to the music it was that loud and this is advertised as a quiet peaceful retreat, I wouldn’t return

Plussat: Beautiful view overlooking the sea and leisure friendly ambience

Plussat: Apparently I had booked the wrong room and was at first diappointed of not having a view. The staff did everything to ensure I get the room I was looking for, even without extra charge. This was really exceptional. I had a great stay and a great room with a view. All staff was very friendly and helpful. The breakfast was great with lots of foods to choose from, western and Indian. Thank you so much for your hospitality.

Miinukset: The hotel grounds are not as large as I expected, although they are very nice. There is nothing in walking distance to do outside of the hotel. Just be aware that you need a taxi to go to places.

Plussat: Amazing location Excellent sized room Brilliant staff Dr Gopika at the spa with Athul - therapist Sanavas , Roy , and So many more to mention just a few

Miinukset: Damp Smell in the room / suspect poor bathroom ventilation. Reported to reception- did a deep clean But damp smell persistent

Plussat: I was expecting room with good Lake view as i got in my last visit. But this time what i got was exceptionally bad. Even i was ready to pay extra tarif and i saw many lake view rooms were empty staff didnt take any extra effort to accommodate me as we wanted.

Miinukset: Stay........................... as well one gentle man from the Restaurant with blue shirt with Cheshma his attitude was very bad towards us.

Plussat: Location

Miinukset: Breakfast spread needs to be improved

Plussat: Views, food, pool all fantastic. Speed boat ride was great!

Miinukset: The pool area had insufficient sun beds (12 for the whole hotel) and the pool bar was not serviced - staff had to get drinks from the main hotel etc., and the pool bar was dirty. Given that it was a swim up bar this was a shame as it spoilt the fabulous pool area.

Plussat: Location and swimming pool. Food was good.

Miinukset: Check in experience was not good especially the way Front Desk Manager Mr. Ranjith handled it . I would say that check in was not helpful and he had no grace in dealing the guests. As per staff they were busy with some functions planned in the resort. We had booked Deluxe King rooms for family vacations. Bath tubs were not draining and probably choked. Toilet seat covers broken. Delay in housekeeping calls attendance. Summarizing, not worth for the money especially in peak seasons.

Plussat: The property is really good, clean and relaxing.... toiletries and serve beer. Food is also really good

Miinukset: Stuff is super slow. Everything takes AGES and a little more.. even bring beer to the pool at least 20 min

Plussat: I like the location of the hotel and pool

Miinukset: I did not like the Luxury room which had lots of old furniture that needs an upgrade and facelift It doesn't do justice to so called Luxury Room