Best Western New Oregon

location

The room had an unpleasant odor, ants, linoleum floor, only sink not counter space. had to ask for toiletries. crappiest best western i've ever stayed in. felt like i got this room for using booking.com

It was clean and quiet, room nice.

They could not find my reservation at all at first, I was forced to pay again for the night stay out of my own pocket. After forcing the issue they did find my reservation in their system and so then credited me back the additional night that I paid.

Breakfast was good, the bed was good, pool and sauna great Friendly staff, clean place. Located on bus routes.

I specifically told the hotel twice when I booked over a month before my arrival and followed up by phone the week before my arrival that I wanted an upper floor room. They assured me everything was set. When I got there I found they had put me in a lower level room. The room walls are thin, doors slam all night. They ignored my repeated requests and gave me a lower floor room, that is being gutted later this year, the floor squeeked when you walked, the sink did not drain properly, a poor room for the cost! Very, very dissapointed!! I am a repeat customer and stay here every 3-4 years, but next time may be looking at another hotel.