Fiesole hotellia

Plussat: Location, room size and quality.

Miinukset: N/A

Plussat: Everything was great. The room was booked last minute and the room was amazing. We were there to celebrate our engagement and they congratulated us with some prosecco, which was a nice touch. It was a great value!

Plussat: The location

Miinukset: my naighbour room was smoking wheat and I complained several times to the receptionist about the bad smell of wheat burning but they kept denying smelling The smell was obvious but they could not do any thing about my naighbour hence they denied smelling I woke up from the smell several times

Plussat: Fantastic location very close to Duomo. Staff were very friendly and helpful. Great breakfast options. Rooms were very clean, comfortable and spacious. Complimentary mini bar.

Plussat: Great staff, thoughtful guest amenities and room design, best location in Florence.

Miinukset: Absolutely nothing!

Plussat: Very friendly staff - comfortable rooms - very good service

Miinukset: Parking price is too expensive

Plussat: The best sevice ever!!! Incredible decor!!!

Miinukset: No milk with coffee machine in room

Plussat: Mostly everything

Miinukset: The carpet in our room was smelling bad

Plussat: It is like staying in a museum, art gallery, and large park, all at the same time. Il Pilagio, the restaurant on premises, is excellent and has live music every night that is superb. Top notch place all the way.

Plussat: It was clean and the staff were extremely helpful

Miinukset: Location

Plussat: Every thing was excellent

Miinukset: Garden and rooms

Plussat: The staff and amenities left nothing to be desired

Miinukset: Nothing. Everything you need, they accommodate

Plussat: It’s a sweet place, beautiful, clean, nice people. Will definitely recommend to friends. Hotel has the shuttle bus.

Plussat: Amazing service, very good food, nothing was too much trouble for them and it was actually good value for money even though it wasn't the lowest cost 5* I've stayed in

Miinukset: Nothing to not like

Plussat: Everything is fantastic, heavenly. Guests are treated almost like royalty. The place is a palace. beautifully and exceptioally decorated. PARADISE!

Miinukset: Nothing!

Plussat: The hotel is great at everything.

Miinukset: Breakfast is too expensive.

Plussat: Breakfast

Miinukset: Reception staff not uniformed man especially.

Plussat: The views and the seclusion

Plussat: The hotel setting is simply amazing.

Miinukset: Nothing

Plussat: The location, setting, services on offer and friendly staff.

Plussat: Staff were really really nice! Especially the door man and the receptionist from Croatia! He made the check in process very easy, and kept on asking if we need anything. The place is just beautiful that we cancelled so many places we had to see in Florence just to stay and enjoy the hotel. I wish I could return to this place with someone one day ;)

Miinukset: Nothing!

Plussat: The hotel and grounds are magical. As an avid traveler i can say this is honestly one of the most beautiful places I have been. Adriano and Mario were incredibly kind and the high level of service made my stay unforgettable.

Plussat: The breakfast and service was an outstanding experience. The dinner experience was amazing...great food , service and views of Florence . The door men , front desk, concierge , waiters, maids , valets etc. provided an excellent customer experience.

Miinukset: There is nothing negative to say here ...we loved everything. I highly recommend the hotel!

Plussat: Just excellent all round. Amazing location, great pool and views. Highly recommend.

Miinukset: It was all brilliant

Plussat: Outstanding in every way. Beautifully furnished rooms. Excellent dining. Impeccable staff, exceedingly friendly and polite.

Plussat: It’s a beautiful hotel in a great location. It was easy for us to walk everywhere we wanted to see.

Miinukset: The bed wasn’t very comfortable and the shower was in the bathtub.

Plussat: Just everything, including their library

Plussat: The staff was fantastic and very helpful. The full breakfast was very nice as well. I learned how to saber off the top of a Champagne bottle. A new party trick for me.

Miinukset: The rooms were only okay not a very good value for the money. I would have liked a much better bathroom and a little more attention to detail would have been nice as well.

Plussat: I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.

Plussat: The room , location and concierge

Miinukset: No one is picking up the phone

Plussat: we've stayed before and it was just as good, A really lovely peaceful oasis 15 mins bus ride from central Florence.

Miinukset: loved everything

Plussat: very nice breafast, location exceptional and room excellent

Plussat: The balcony room which we stayed was fantastic. A large space complete with table and chairs and a 2 seater sofa, and the views over Florence and the hotel pool were amazing. The room was large with a separate living room with kitchen, containing a hob, sink, fridge, dishwasher, dinner service and a nespresso coffee machine (50 cents per pod). The bedroom was spacious with plenty of wardrobe space and a large comfy bed and this led onto the bathroom with shower, toilet, bidet and sink. The shower wasn't the best, space and pressure wise, but the view out of the window made up for that. You also get the use of a mobile phone to use the internet and make phone calls whilst you're staying there, something I've never seen before and a great touch. Breakfast was plentiful and tasty with a good selection of meats, cheeses, pastries and cereal and you could have eggs cooked to order. We had an evening meal twice and both times the food was great, the wine we chose also great and reasonably priced. Lastly all the staff we met were friendly and approachable and we'd definitely stay here again.

Plussat: We enjoyed our 5 nights at Eden Rock Resort. The staff was very friendly, the room was spacious and provided more than we needed. The hotel has a nice pool though too cold while we we there last week. In the summer it should be perfect. The breakfast was plenty with fresh baked omelts or other variantions. We enjoyed a cocktail at the bar and had a nice truffle pasta and wine in the restautant. There is a busstop right outside the hotel for when you return from the city. Going to the city you had to walk 800m alongside a road or the hotel would provide a drop off. The bus is perfect to visit Florence, it costs just €1,50 which you can pay with creditcard (nfc) and has a 20min schedule so just a short wait. So if you like the busy city during the day but want to relax at night Eden Rock is the place for you.

Miinukset: Situated on a mountainside the entrance/exit is steep and visibility of oncomming traffic was somewhat hard. The garage parking was not included in the price of the stay. I might have overlooked that at the moment of booking.

Plussat: Immensely accommodating staff, impeccable views, and quiet, serene and relaxing environment. Would come back and stay anytime. Could not speak highly enough about this place

Plussat: Ystävällinen ja avulias henkilökunta. Hotelli ja huoneet ovat erittäin siistejä, huoneet tilavia. Hyvä aamupala, sekä huonepalvelusta tilattu ruoka. Erinomainen hotelli myös lapsiperheelle, uima-allas plussaa. Sijainti lähellä Firenzeä, mutta kuitenkin rauhallisemmassa paikassa keskustaan nähden. Upeat näkymät. Autohalli hyvä.

Plussat: Excellent service! Very friendly and helpful staff. The location is stunning and the facilities are perfect. We would definitely recommend this place... :-)

Plussat: Loved our spacious apartment and terrace with amazing views of Florence. We loved being a short distance away because we got away from the really busy pace of the centre of the city. Staff were very friendly and accommodating, including dropping down at the bilus stop for the short trip into the city centre.

Miinukset: Dining room lacked a bit of atmosphere.

Plussat: It was clean and had good views.

Miinukset: The service was definitely not up to par with the premium charged. The shower was weak, the breakfast was mediocre, they charge extra €12 for room service despite already charging a high premium for the room rate. They also charge €0.50 to use the coffee machine in your room which I’ve never had a hotel charge for coffee before. I was served my coffee in a dirty unwashed cup that had lipstick marks on and the staff didn’t even seem that apologetic. Won’t be staying here again when in Florence.

Plussat: The view and hospitality.

Plussat: December 2019. Location: Old city is situated between hotel and central railway station. Distance to railway is about 2km,: 20-30min by walking even with suitcase, about 10 minutes for all points of interest. Breakfast rich and good enough. Room and facilities in fine condition, Beautiful view from room's window (Superior Double room). Staff is friendly and ready to help.

Miinukset: Nothing

Plussat: I love staying in the hotel staff very nice and cooperative service nice. We like it

Miinukset: The 1st floor river view is annoying near street cars bikes noise.

Plussat: The staff,location,comfortable and feel relax all the time

Miinukset: Absolutely nothing

Plussat: Excellent location, service, breakfast. Fantastic team.

Plussat: The balcony in our room with a great view of florence! Amazing!

Miinukset: Its faultless!

Plussat: They were great at making my stay as comfortable as possible, the concierge went the extra mile to make my proposal weekend special. Thank you

Miinukset: Uima-allas ei ollut auki joka tuli tietoisuuteen vasta varauksen jälkeen ja se oli yksi kriteereistämme

Plussat: Location , cleanliness, staff!

Miinukset: Room was very small , bed very hard, I was told this was smaller room for our room type sorry. I truly believe that they do not give priority to guests for rooms of you do not book directly on their website. The location is Great!!!!!

Plussat: Our room faced the river m, such a beautiful view. The room was nice & very clean. The concierge recommended some excellent restaurants.

Miinukset: The street noise is loud at night, so either ask for a quiet room some where or bring ear plugs. The staff working the breakfast each morning could be a lot more friendly.

Miinukset: Second time staying in this hotel and it was decent. Cleaning service was quite poor this time- during our 5 day stay. our shampoos / soaps/ cotton buds were never refilled.. also staffs seemed a bit indifferent with helping you (we carried all our 4 luggage ourselves when we arrived at the hotel cause no one was there to help)

Plussat: The property is excellent and wonderfully designed which makes the experience feel more luxurious. The rooms are very well furnished with good aesthetic. Very centrally located and the best possible area to be in. The staff is extremely friendly, helpful and always welcoming.

Plussat: Great gym!

Plussat: Servis

Miinukset: Nothing

Plussat: The staff at the conceige were excellent and above par. The beds were comfy and the staff at the housekeeping were fantastic at making up the room promptly.

Miinukset: The shower at the bathroom was too narrow.

Plussat: Absolutely adored our stay here and would highly recommend it. Paulo and his staff are excellent at making your stay as perfect as possible. They went out of their way to help us in any way. Breakfast was fabulous and the location couldn’t have been better.

Plussat: Everything,

Miinukset: Nothing

Plussat: Family room fairly large and comfortable.Great location close to train station. The staff were so nice and helped me ship some left items with ease!!

Miinukset: nothing really was all good

Plussat: This is a beautiful hotel right in the heart of Florence. It is steps away from the Duomo, but tucked away so that it is quiet and seems to be off the beaten path...perfect location! The hotel is beautiful and the staff is attentive. The lobby is very comfortable, lots of attention to detail. The rooms are spacious and very comfortable. The breakfast is lovely, with many options.....something for everyone. This is our second stay at this hotel and we will return. I would definitely recommend this hotel to others.

Plussat: Very well located in the center of the city. Hotel staff has been very kind and polite.

Plussat: Fabulous location, lovely room, attentive and helpful staff, good breakfast, we loved it.

Miinukset: With the hotel’s great location comes street noise until late into the night and early morning hours, 2 am

Plussat: This is a beautiful property in a great location, but what sets it apart is the service. They seem to anticipate your needs. I shall return next year.

Miinukset: Nothing

Plussat: The property is excellent.

Plussat: Service, facilities and room comforts

Plussat: Wonderful hotel, one of the best we have stayed in. Attentive and friendly staff, gorgeous rooms, fabulous location, nice breakfast, a lovely experience.

Miinukset: We would ask for an inside room next time, as the street noise kept us up, but only because we wanted the window open. We loved this hotel!

Plussat: They upgraded us since I’ve stayed here before.

Plussat: Perfect location. Friendly staff

Plussat: Staff and location

Miinukset: Breakfast buffet and some rooms noisy

Plussat: The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence.

Miinukset: The rooms are small and in need of a little love (new carpet).

Plussat: Everything was perfect !!!

Plussat: Cappuccino. Staff was understanding.

Miinukset: The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.

Plussat: It was an exceptional stay, the hotel is located very close to the historical center, but also to the elegant showcases of the biggest fashion brands. Excellent location with very friendly staff, quite varied breakfast for all tastes, the reception of the hotel was in the spirit of Christmas with an amazing fireplace, absolutely fabulous. I spent New Year's Eve at the hotel restaurant and the dinner was absolutely delicious. Thank you very much to the entire staff of the hotel for the wonderful feeling we had throughout our stay there.

Plussat: The Staff! Me and my sister are a bit spoiled in staying in 5 star luxury hotels. But our 4 nights stay in Helvetia & Bristol was even above expectation. Location: cannot be better Atmosphere hotel: very cosy Hotel room: TOP nicely and newly decorated, very comfortable beds. Room and bathroom impeccably clean. Although our room was on the street side no noise at all. Maybe because of the extra wooden shutters which they close during the turn-down. And last but not least: the staff! We have never stayed in a hotel with such a kind, nice and helpful group of people at the door and behind the reception desk. Federico, Allesandro, Sara, Gabriel, Lucretia and all others thanks for making our stay so special!!

Plussat: Location / design of hotel room

Miinukset: Chocolatés left in room after turn down were off; heated towel rail didn’t work and was coming off the wall; hôtel coffee a rip-off price...

Plussat: This is a beautiful, classic hotel, sumptuously appointed, but not over the top. The rooms are comfortable and clean. The staff is wonderful. The breakfasts are elegant. (Best croissants of our trip!) The location is perfect, close to everything. Wonderful in almost all respects, BUT . . .

Miinukset: The hotel has a problem with noise, especially on the Via del Pescioni side. We were on the second floor, and disturbed during the night by revelers in the street, but especially by the very loud noises of service vehicles starting about 6 am. The hotel must be aware of this, because they provided ear plugs (!) by the bedside. (We should have had the wits to read this ominous sign.) They moved us to a room on the other side for our second night. Avoid rooms overlooking the street! Also, there is no coffee machine in the rooms.

Plussat: Excellent location, beautiful rooms. Very capable staff.

Plussat: The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.

Plussat: All

Miinukset: Was very nice

Plussat: How close it was to everything, staff hotel and breakfast

Miinukset: Hi the hotel was lovely. Loved everything about it specially the room. The staff where so friendly, breakfast was fabulous and just a 10 min walk to the Duomo.

Plussat: It’s very clean , bright and great people working here

Miinukset: Non

Plussat: Best hotel we’ve stayed in Italy! Lovely decor and courteous staff coupled with excellent breakfast and very comfortable room. We’ll definitely stay here again the next time we visit Florence!

Miinukset: Nothing!

Plussat: Hotel is clean staff is helpful

Miinukset: breakfast not big choices only think I didn't like it check out at 11h exactly and check in at 15h really it was not nice

Plussat: Love the style, the staff, most impressed breakfast, beautifully decorated!

Plussat: Very friendly staff who went out of their way to make us feel comfortable, they guided us about the important landmarks nearby and marked every place on a map to help us find them. The buffet breakfast was excellent, the french toast and mushroom cheese omelette were delicious. I loved the free apertivo hours in the evening where you could sit in the bar, sip a drink of the day,(or juice) with hors d'oeuvres like nuts, bite size sandwiches, olives, etc.

Miinukset: In house restaurant would have been a huge plus.

Plussat: The breakfast was grate ! you have all what you can think. The parkplace in the yard of the hotel, in this position it is an advantage. Clean and very nice refurbish the inside of the building !

Miinukset: not aplicable

Plussat: I mostly liked the location near all restaurants and shopping. The staff were very kind and easy to communicate with. The room and the bathroom were very clean. The historical places were very amazing.

Plussat: The room was immaculate and very clean, the lighting in the room was good and there was a mirror and seating for hair drying and makeup. This is very sadly not the norm in my experience. The location was amazing and close to all tourist attractions.

Miinukset: The fact there was no bar to sit at or a proper outside terrace. I know it was city centre but it was incredibly noisy.

Plussat: Everything ♥️

Miinukset: Nothing

Plussat: Location is great

Miinukset: Nothing

Plussat: Excellent location, very friendly staff, great room and comfortable bed. Helpful advice on tourist attractions. Would go again.

Miinukset: Breakfast was good by Italian standards but the buffet could have been more generous.

Plussat: The staff were very friendly and accommodating . Dinner in the restaurant was very nice also. Wagyu steak was the best I’ve ever had and I’ve ate a lot of steak. Special thanks to Jovan (sorry if I spelt that wrong bro)

Miinukset: Swimming pool or roof terrace needed

Plussat: Great physical property in wonderful location with outstanding staff

Plussat: I am layzy to write a long review... But I strongly recommend to stay at this hotel. I did not have any single unsatisfactory point. Everything was just great at least to me. Well, maybe one thing. At breakfast, I was not asked if I wanted to have omelet or scrambled egg. I did not care since I was not wishing to have any of them, but if a potential guest think of staying at this hotel, one may need to ask if he/she wants omelet/scrambled egg. Anyway this is minor point I think. My rate is 10/10. Thanks the staffs and hotel for giving me good impression and wish to revisit Firenze.

Plussat: Great locaton and breakfast. Friendly staff. Lovely design.

Miinukset: none

Plussat: The hotel is beautiful. Great location. Cosy. It reflects Florence at its best. The staff was great, friendly, helpful, knowledgable about the area, restaurants, shows. We had a great time.

Miinukset: Our only complaint is Florence is a noisy city at night and that requieres windows that are soundproof. If they change this, its a 5 star for us.

Plussat: The location was good although we were struggling to arrive to the hotel by the car because of the closing roads at that time.

Miinukset: The behaviour of the receptionist when we arrive. No flexibilty in changing the check out date. The type of rooms and the colors along with the way of the furniture organized are very depressing.

Plussat: Location is great Breakfast is great

Miinukset: Price

Plussat: Excellent service high quality hotel, really loved it and will definitely recommend and come again

Plussat: Loistava sijainti - kaikki lähellä. Todella ystävällinen ja auttavainen henkilökunta. Erittäin hyvä ja monipuolinen aamiainen. Voimme lämpimästi suositella. Tänne tulemme vielä uudestaan.

Plussat: We stayed in three hotels during our trip to Italy, and this was our favorite. Very centrally located, a short walk to all the museums, etc. The staff is extraordinarily helpful and sincerely friendly. The room was gorgeous, the breakfast the best we've experienced in a long time. We'd definitely stay here again if we returned to Florence.

Miinukset: A tad cold, even though it was in the 90s outside. Had to turn off the AC. That did the trick.

Miinukset: Breakfast was way overpriced and there were loads of fruit flies all over the food

Plussat: Great location, wonderful staff

Plussat: excellent location for the best of Florence! A modern and comfortable hotel (e.g. shower) but keeping traditional aura. Lovely swimming pool and view over Florence from the rooftop.

Plussat: I would like to thank for breakfast and cleaning.

Miinukset: Only thing is I'm staying this hotel like 5 years, this time the room is really small.

Plussat: Location

Plussat: The variety of breakfast dishes.

Miinukset: Room size and view was perfect.

Plussat: Location, quality, service, rooms

Plussat: The location is in the heart of Florence. Great facilities and it includes a small gym. The room service was exceptional and around the clock.

Plussat: Great location, great pool, great bar, great breakfast.

Miinukset: Rooms were not sound proofed and we could hear quiet music next door and everything in the hallway. The beds also rolled far too easily and we're constantly shifting

Plussat: The room was large, clean and comfortable, delicious breakfast buffet and a lovely, peaceful garden off the back of the property all combined to make it a great stay.

Plussat: Everything was perfect. Room, breakfast, spa and pool, staff.

Miinukset: Nothing to mention

Plussat: Small but clean and convenient room with a grden view.

Plussat: Location

Miinukset: Nothing worth mentioning except that the building is a bit old, lifts are slow , ac /heating system makes squeaky noises in the night but not that much to disturb your sleep, overall i would say i had a comfortable experience and would recommend it for one night stay

Plussat: The hotel was stunning, especially the garden. An oasis in the city- tranquil and relaxing. I used the spa which was good and enjoyed a massage. The room itself was lovely and the bathroom amazing .

Miinukset: The shower leaked A lot. The street where the hotel is situated is a little noisy and dirty.

Plussat: Really nice interior of hotel! I'll stay in this hotel next time. Everything was great. Thank you for celebrate our honeymoon.

Plussat: Lovely courtyard garden - great for escaping the hustle and bustle etc of the city.

Miinukset: No complaints

Miinukset: The room dont have a coffe machine and katle for heating the water for tea

Plussat: Service - reception and restaurants

Miinukset: It's pricy

Miinukset: Lovely Hotel on the Arno. Wonderful staff, breathtaking prices.

Plussat: We had already stayed in this hotel two years ago.

Miinukset: Nil

Plussat: Everything

Plussat: The locations and staff were very friendly.

Miinukset: Old fashion design! Dark colours gives off depressing atmosphere!:)