Florence hotellia

Plussat: Bed was very comfortable and hotel was clean . Breakfast buffet was good variety and hostesses were always keeping food stocked and cleaned up.

Plussat: Location

Miinukset: The pull out sofa had urine stains in both the mattress and the mattress cover. We ask to switch rooms and they said they were sold out Very disappointing

Plussat: Loved everything here! This is our second stay here at this hotel!

Miinukset: Would love if this property was pet friendly!

Plussat: The man at the front desk was very helpful and understanding. When we needed sheets and more blankets, he quickly brought them up himself.

Miinukset: No

Plussat: Beds were really comfortable, very clean motel. Nice indoor pool. Husband like biscuits/gravy Plent of jacks in room for electronic

Miinukset: Can't think of a thing

Plussat: Breakfast was outstanding! Large amount of choices, very good food, fresh, well attended by coordinator. Absolutely clean. Room huge with comfortable bed, sitting area. Huge value for the money!

Miinukset: Shower was great, but easy to splash water outside onto the floor.

Plussat: The cleanliness of the building

Miinukset: The beds were too hard and I found nail clippings and a pair of tweezers in our bed.

Plussat: The room was very clean and comfortable. Really great breakfast bar, way beyond cereal and donuts.

Plussat: Good breakfast staff who smiled and kept the coffee and food refills coming.

Miinukset: Housekeeping did not come in for 4 of the 6 days. Very weird. No privacy sign on the door with the exception of one day. Trash built up and I emptied some myself. It was over the holidays. The motel WAS very clean.

Plussat: Friendly and courteous staff.

Miinukset: We ran out of toilet paper one day and the room cleaner had not restocked it. Thankfully there was enough Kleenex and we used that until the next morning.

Plussat: Clean, friendly, and quiet.

Plussat: the friendliness of the staff.

Plussat: The food was great. Room was beautiful And spacious and loved the kitchen.

Miinukset: The pool was not warm at all and no hot tub.

Plussat: Rooms were much more than we expected.

Miinukset: No

Plussat: Spacious, wonderful remodel, nice facilities, full kitchen is awesome!

Miinukset: TV screen cracked, picture was covered by bad screen, offered to change rooms after we were "settled"... One day gone until after 3 and housekeeping didnt come

Plussat: Clean rooms, good breakfast, and a friendly staff.

Plussat: Central location to everything. Good breakfast bar.

Miinukset: Bathroom door style does not "close" or lock. Comforter was dirty.

Plussat: New, efficient, room amenities.

Miinukset: No.

Plussat: We liked that it was similar to staying in an apartment. Having a full kitchen was very helpful.

Miinukset: I would have preferred having bar soap in the shower and small bottles of shampoo and conditioner. We didn't care for the dispensers in the shower. Also the glass shower doors did not move easily.

Plussat: The location is between the Creation Museum and the Ark Encounter.

Miinukset: There is no hot tub. We only used the pool once. It was extremely cold. The pool was closed for the remainder of the stay(3 days). We were not compensated for the closing.

Plussat: The room was very comfortable and all around clean! The staff was friendly and check in was fast and easy.

Plussat: It was spacious and very comfortable and the breakfast was really good

Miinukset: No

Plussat: Everything

Miinukset: Nothing

Plussat: This hotel looks brand new. Everything was very clean and well-maintained. I particularly like that every room comes with its own kitchenette. All around a great place to stay.

Plussat: the room and breakfast. hard to find something that makes you feel at home and includes breakfast now a days. glad that it was one less thing to worry about, and it fueled me for the rest of the morning more than i thought!

Plussat: The sleek, modern vibe.

Miinukset: It is in the same parkinglot as a raceway/casino... our second night was spent listening to drunk neighbors being obnoxiously loud, and hotel staff refusing to intervene.

Plussat: Location, closeness to multitude of restaurants and Interstate. Large rooms.

Miinukset: NA

Plussat: Very nice and modern property. Ckean.

Miinukset: Housekeeping CONSTANTLY knocking on the door woke me up and couldn't speak or understand ANY english.

Plussat: roomy , love the different layout , great ac , beds nice and comfy , no pets, extra snacks if kids get hungry, love the desk area , we are on a medical trip for my special needs son to cincy and he needed comfort while so much stress going on, it was a relaxing room for sure , good idea on layout

Miinukset: more choices on breakfast

Plussat: Friendly staff, everything we needed on site and satisfying breakfast. Comfortable beds, climate controlled room. Pool and jacuzzi were Perfect after a day on our feet all day.

Miinukset: Marriott never disappoints!

Plussat: The property was modern and clean and the room was spacious and well thought out to maximize space and privacy and was very quiet even on the first floor close to the pool

Miinukset: The breakfast needed more meat choices

Plussat: This hotel was perfect! Rooms were huge! Love the separate bathroom and shower room! Free breakfast was amazing! Staff was professional and friendly! We will be back!

Plussat: Breakfast great. Coffee excellent. Staff all friendly and most helpful!!

Miinukset: Liked everything!!

Plussat: Variety of breakfast foods available, nice rooms with modern look, hot shower available with strong water pressure. Great location!

Miinukset: Beds not as comfortable as would have liked, fake eggs at breakfast was a disappointment .

Plussat: Room was clean, bed very comfortable, breakfast delicious. Loved that the shower and toilet areas were separate from each other. Haven't ever seen that in a motel before.

Miinukset: Sofa was very uncomfortable, but I didn't spend much time sitting there. Shifted to the bed to sit instead.

Plussat: Great location and large rooms with sitting area.

Miinukset: Very small,dirty pool. Several young teenagers running around unsupervised for hours-trashed pool area & exercise room, were running down hallways colliding with guests, & were simply obnoxious. Hotel staff aware/had several complaints-never said anything

Plussat: breakfast was great. location was great.

Miinukset: should have more seating in the room for the people.

Plussat: The suite was very nice. It was very clean and well taken care of by the housekeeping people. The pool also was very nice. We did like that check out wasn't until noon, so we were able to take a swim the morning that we left.

Miinukset: We had very poor customer service when we arrived. We arrived just after 11:00 p.m. and had already notified the motel that we would be arriving between 11 and midnight. It took us over 15 minutes to arouse the sleeping person who was supposed to be at the front desk and then another half hour or so to actually get into the computer and be able to get a room. Ny husband had worked all day and then driven over 4 hours that night to get there. We were exhausted and wanted to go to bed. There was no offer of compensation in any way for our inconvenience. Also, the breakfasts were not up to the par of what we expected for that price of accomodation.

Plussat: Very clean, the beds and pillows and blankets were amazingly comfortable.

Plussat: The Suite was large, the rooms were clean. The breakfast was great.

Plussat: The facility was beautiful! Perfect location for visiting the Ark and Creation Museum. The breakfast and food at Social time every evening was great! Can’t beat free food, beer and wine!

Miinukset: There was nothing we didn’t like!

Plussat: Easy Check in Clean Room great shuttle service

Miinukset: Very long hallway walk

Plussat: Very clean.Staff very nice.

Miinukset: Didn't like the fact that the drapes didn't close all the way, only the sheers. There was no onsite ATM.

Plussat: beautiful property, great rooms, very hospitable staff.

Miinukset: no

Plussat: Clean. Staff went above expectations. Very comfortable.

Miinukset: Some breakfast was cold...and could use some hot sauce.

Plussat: The morning staff.

Miinukset: They people above us was very noisy and I called the front office and she claimed no one was up above us. And the noises keep the fan on the ceiling shaking on and off all night. The beds were not comfortable and most of the appliances didn't work.

Plussat: Clean and the rooms and the rooms are big

Plussat: The suite was very clean and up to date. The breakfast was fantastic, exceeding our expectations. We will stay at Homewood Suites again soon!

Plussat: Proximity to airport

Miinukset: Shower took a long time to get hot. Outlets and charger between beds did not work. Doorknob to bathroom was loose. Had to pay for parking.

Plussat: Clean and quiet rooms. Fantastic breakfast buffet. Close to so many restaurants and retail stores.

Miinukset: No

Plussat: The pillows are awesome!

Miinukset: The pillows are awesome! My kids were looking forward to swimming after a long drive, but the pool was quite cold. The beds were a bit firmer than we like and it would be great if they had queen beds instead of full. It says it sleeps 6, but we ended up buying an air mattress for one of our kids bc the beds were small.

Plussat: Breakfast provided by the hotel was very convenient for the activities for the day.

Miinukset: Myself and my spouse had bed multiple bug bites, more than 20 bites in the thighs, legs, and arms. We moved to another room and requested compensation, which the hotel agreed to provide a point for a free night, which never has happened.

Plussat: Location, a bit off I75 so fairly quiet although close to Cinncinati airport so some air traffic noise. Beds were comfortable. Breakfast here was excellent. Including a yogurt bar, with fresh fruit. Many breakfast options. A good place for a stop over.

Miinukset: Bed were double size therefore was a bit small for us. The suite we had is showing it's age, although it's clean and in good repair. Finishes have been well used.

Plussat: Location and it felt like home

Plussat: LOCATION

Miinukset: HOTEL STAFF, MANAGEMENT WERE DEPLORABLE we arrived at 5:15 pm, when the room was supposed to be ready by 3pm, and the on duty manager casually stated the room wasn't ready yet, and that it would be a while, and they hadn't begun cleaning yet.. HORRIBLE

Miinukset: Sofa bed uncomfortable and there was no safe in the room

Plussat: The beds were very nice , the room was nice as well plenty of space for all of us and the kids had a fun time playing hide and seek and taking bubble baths.

Miinukset: I specifically booked this room at this hotel for the breakfast and the heated pool. I took the evening off to take our kids to the aquarium and stay in a hotel we left the aquarium at 6 which would give the kids about 3 hours to play and swim but the pool was freezing so we could not take our baby in the pool and the kids swam maybe 15 mins because it was so cold. I was not told when I checked in that the pool wasn't working or I would of stayed somewhere else. When I booked this room in the special requests I also stated that I wanted to know that the pool was for sure working because it was the only reason I was booking a hotel room. When I brought up the pool being cold nothing was offered not a discount on breakfast , or future stay , or the snacks I was buying after the kids swam and we were heading upstairs. The breakfast is good , but we had to stand in the hallway and eat because there was no room to eat and had to wait for someone to leave to be able to sit down and enjoy breakfast. Upon check out nothing was asked other than if I was checking out and wanted a receipt. Not questions as to how was our stay etc. The room was mostly clean the tub mat had leftover hair in it that was the only thing that I saw that bothered me.

Plussat: Room and breakfast

Miinukset: Elevators were dirty and smelled really bad. Old and musty. Pool area very dark. No lighting.

Miinukset: COULD NOT CONTROL ROOM TEMP . VERY WELL-------------BED UNCOMFORTABLE

Plussat: Lots of room

Miinukset: The water was very hard n the bath tub made noise when you moved in it. Other than that it was a very nice two night stay.

Plussat: Cleanliness, free breakfast and the hot tub

Miinukset: The hot tub was not working properly.

Plussat: All the amenities where awesome.As advertised.

Miinukset: Not Really kinda Far from our destination.The Ark Encounter.

Plussat: Breakfast was sufficient. Nice and quiet rooms. Plenty of towels.

Miinukset: The bed was hard.

Plussat: Location

Miinukset: Coz their lousy customer service, day after day and month after month and year after years I would NEVER stay in this location

Plussat: Everything

Miinukset: We booked the room SPECIFICALLY for the Jacuzzi. When we got there we were informed that the jacuzzi had been removed a month prior. This was extremely disappointing because had we known we would've went somewhere else.

Plussat: Rooms were very clean, the pool and spa were in excellent condition

Miinukset: shady workmanship on some interior repairs

Plussat: room size

Miinukset: no

Plussat: Location

Plussat: Clean lots of natural light

Miinukset: This survey identified me wrong. I am not David from CT IT

Plussat: Most everything, esp. breakfast buffet.

Miinukset: Slow internet, TV remote didn't work. Highway noise..

Plussat: The staff was the best. I was upgraded to a suite. Very nice. I will definitely stay that this La Quinta Inn &Suites again.

Plussat: Cleanliness. Friendly staff. The room was nicer than hotels we paid more for. Thank you. We were very pleased.

Plussat: Comfortable bed.

Miinukset: I pre-booked and prepaid thru Kayak, but the hotel charged my credit card for the room. So now I am in the process of correcting a financial situation that not of my making. So no I am not to keen on this hotel stay. I wouldn't recommend this Hotel.

Plussat: The bed

Miinukset: You charged us extra for breakfast, there was no breakfast and no refund !!! Staff was uncaring and shrugged off the issue hot tub was not working pool water was old and salty it was disgusting!!!!

Plussat: Good location, easy to find, clean, friendly & helpful staff.

Plussat: Easy in and out.

Miinukset: We got in late. Put our food in the fridge, showered, turned the air cooler. Climbed in bed. Need a hair dryer. Tried to call for a wake up and hair drier. Phone didn't work. Wake up sweaty, air would not get cooler. Can't call! Get up in the morning fridge is warm. We tell the front desk on the way out, he said "Thanks, I will check into it". Just bummed!

Plussat: New facility and up to date.

Miinukset: Re-Opened 2 days prior to our arrival. Staff had no idea what they were doing with check in. Our sink would not drain water. Did have to kill a beetle on the mirror.

Plussat: Comfort of bed.

Miinukset: There was no breakfast included in the cost of the stay. Your competitors charge less for their room but give a breakfast as part of the package. Room was clean but old.

Plussat: The rooms were large and the beds were very comfortable. The entrance was very well designed and plenty of space for sitting and having breakfast or a snack. They don't offer complimentary breakfast, but they do have this small cafe in the lobby which serves breakfast food and lunch as well as snacks.

Miinukset: I stayed on the first floor with my mother whom is in a wheelchair. I had requested a handicapped room when I booked, but was not given one when we arrived. I over looked this, but found it quite annoying there were no ice machines on the first floor. I'm not sure why not, so I had to go to the 2nd floor. The layout of the entrance and first floor is very nice, but doesn't make sense to have rooms down there. The pool and fitness room we're near our bedroom so the kids running and playing could be heard from our room.

Plussat: Facility was clean. Staff was great!

Plussat: It's new, clean, rooms are nicely decorated.

Miinukset: The noise from the expressway is so loud. The fans and a/c weren't working properly so there was nothing to buffer the noise. The bistro employee has to do everything: take orders, make the food, serve the food, which results in ridiculous wait times.

Plussat: Nothing

Miinukset: I saw hairs in bed, and felt like they did not changed besheet cover.

Plussat: Convenient to our destination. Very close to eateries.

Miinukset: Not enough had towels and especially wash cloths.

Miinukset: We were unable to make the trip and the hotel refused to refund.

Plussat: Directly off the interstate and close to restaraunts

Miinukset: a little outdated

Miinukset: Bed too soft!

Plussat: Beds wereectremely comfortable and fluffy.

Miinukset: Eggs for breakfast were runny. Sorry thats all i ate was a little scrambled eggs and 3 slices of bacon. Wasnt worth $17. Next time I will just order something.

Plussat: Large, clean room

Miinukset: Elevators seemed a little old and a little rickety

Plussat: Very courteous staff.

Miinukset: The pool was freezing! I mean, so cold it hurt. It was a little on the small side.

Plussat: The renovation was very nice! Sleek and modern!

Plussat: It was a nice hotel and the staff was very friendly and helpful. When we told the front desk that our tub was clogged they had it fixed right away.

Miinukset: The bed and the pillows were to soft.

Plussat: I liked everything about it

Miinukset: That the pool was closed after I asked them a couple of days prior to coming to the hotel and they said it was open but when we got there it was closed. I only booked this hotel because it had a pool.

Plussat: Closeness to the airport

Miinukset: There a new untrained staff person at the front desk. It took way too long to check into the hotel. When i call back later trying to get onto the Wi-Fi this person was unable on a couple tries to get this resolved. I never did make it on their Wi-Fi.

Plussat: Everything. The staff was amazing.

Miinukset: No

Miinukset: The hotel is in need of updates. The carpet is fraying and the walls were dirty. Not what I expect from a Hampton.

Plussat: Location and friendly staff.

Miinukset: Already listed in first comments.

Plussat: The bed was comfortable and our room was very clean. The facility was cheerful

Plussat: All the little extra's at the breakfast bar. The cleanliness of the hotel. The shuttle to and from Turfway.

Plussat: Clean and updated

Miinukset: Lobby toilet was slow

Plussat: Conveniently located to dining choices.......just a walk away!

Miinukset: Friendly staff.Comfortable beds.

Plussat: The staff was very helpful and friendly. The location was good because it was close airport but had free parking.

Miinukset: Rooms could be a little cleaner mostly minor things.

Plussat: We were not impressed with anything regarding this hotel. If other rooms were available in the area , we would have cancelled our stay. However, this was the only room available in the area we needed.

Miinukset: We were not impressed with anything regarding this hotel. If other rooms were available in the area , we would have cancelled our stay. However, this was the only room available in the area we needed.

Plussat: Friendly reception. Good location.

Miinukset: Small room, my wife got claustrophobic in the room. The bed was supposed to be a queen size but was a full size. We left and went to the Hilton next door.

Plussat: The bed was comfy. The location was ideal for where we were traveling to during our stay.

Miinukset: There wasn’t a real cleanliness smell. But it was clean! I did buy a car air freshener and put on the heat/air conditioning unit.

Plussat: We were upgraded to a king without even asking

Miinukset: Breskfast and coffee bar were only continental. To keep up with others they should put in a little more effort

Plussat: Room was very clean and in a good location for the places that we wanted to go to.

Miinukset: There were no grab bars in the bathroom and the bed sat up so high that I had to buy a stool to get into bed. This was supposed to be a handicap accessible room.

Plussat: Beds comfortable Large shower Close to everything Roomy

Miinukset: Refrigerator leaked Window was open and bugs inside Couldn't self clean oven

Plussat: The breakfast was very poor. Very few food items and nothing hot.

Miinukset: Our room was not cleaned-garbage was not emptied, bed not made, towels not removed and clean towels left. When we called the office and asked why the room hadn't been cleaned the first day we were there, we were told they do not clean the rooms and if we wanted clean towels we should find a cleaning person, give our dirty towels to that person and get clean ones. By the end of the 3 day stay, our garbage was overflowing and we had used up all the towels that were there and all the ones we had gotten our selves. When I talked to the manager on the phone after getting home he said they do not clean rooms but maybe twice in a week. That information should be put in their ad!! Very disappointing!!

Plussat: The room was very clean and the kitchenette was nice. The staff was friendly and it was nice that we good bring our dog

Miinukset: The breakfast choices wasn’t very good. Maybe a waffle maker or bread or biscuits with gravy might be a good option.

Plussat: Friendly staff. Super clean.

Miinukset: Was surprised to get an actual key vs key card. But no big deal.

Plussat: Everything,room was very large.

Plussat: You couldn't ask for more friendly staff and very helpful

Miinukset: Maybe a little more variety for breakfasts

Plussat: Very comfortable bed; breakfast was okay, mostly prepackaged but saved us from having to stop somewhere else.

Miinukset: Nothing, everything was good.

Plussat: Staff very friendly . Great location. Very clean.

Miinukset: Pillows- small and lumpy and not comfy. We also had issue with clogged toilet but it was taken care of in a timely manner!!

Miinukset: Smokers sitting and standing in front of baco entrance of hotel. Had to walk thru them to get to door.

Miinukset: Employees very friendly..hotel was very clean and the beds were great..the breakfast was awesome with a lot of options..i will definitely stay again..

Plussat: It was clean for the price. It had been updated and was close to the interstate

Miinukset: It was a non smoking hotel but my husband and I smelled weed in our room the whole night. Told the night clerk and the morning clerk both about it. They brushed me off and said it must be the person beside you. We can’t co tell that

Miinukset: No ice or free water. Breakfast was okay but for people who don’t eat pork turkey sausage would have been a great other option. Desk staff was no where to be found after 11pm. Had to wait 15 mins for someone to come to the front desk

Plussat: My husband and I were traveling back to Michigan from Florida and needed a place to sleep over. Everything was very clean and the room was small but comfortable. We both slept well in the comfy bed and the breakfast was awesome. I like the bill under the door so there are no surprises on your credit card. We didn’t use but you can order room service.

Miinukset: TV Channel guide....couldn’t find one.

Plussat: Great friendly staff, fresh newly remodeled facility.

Miinukset: Undergoing remodeling

Plussat: The hotel was very clean and the staff was very friendly. We enjoyed our stay.

Plussat: Breakfast was good - Hotel employee welcoming and accommodating. Good location for our trip.

Plussat: This day was the highlight of our trip. Front desk and me and the rest of the staff went out of their way to assist us. The exercise room was great, and a complementary breakfast was beyond expectation. I definitely would stay here again. Thank yo

Plussat: Clean and update room.

Miinukset: Can't say. Only stayed one night.

Plussat: Location

Miinukset: No

Plussat: The staff was so welcoming, warm and friendly and the room cozy and comfortable. The breakfast was exceptional., fresh and delicious.

Miinukset: No

Plussat: Location

Miinukset: The hotel smelled bad. We reported the odd oder and small dead bug in the bathtub to the young woman working the front desk when we checked in she said she would go up and spray the room.

Plussat: our room location. Real close to lobby.

Miinukset: No

Plussat: clean and comfortable

Miinukset: Price increased $20 on second and third nights costing us $40 more than expected.

Plussat: Beds were very comfortable.

Plussat: The staff was friendly! The customer service outstanding! Food was good too!

Plussat: I saw a little mold in the corner of the shower and it was immediately fixed.

Plussat: Breakfast was decent. liked that sausage and bacon was alternated. Would’ve preferred more muffin choices.

Miinukset: The bathroom fan didn’t work in my room which I believe led to a funky smell in the bathroom. We bought a air freshener to help. My in-laws also booked a room and their bathroom fan didn’t work either. Their room smelt better then mine.

Miinukset: The bathroom smelled like sewage.

Plussat: Clean, great location, friendly helpful staff and tasty breakfast. Free transportation to and from the airport was great.

Miinukset: No negatives.

Plussat: Close to the airport

Miinukset: Room they put me in had beds made but sheets were dirty.ie. Tissues, spots on the sheets yuk. They do not have a shuttle, they hire a driver that uses their own car. Neither the driver or car should represent comfort inn.

Plussat: Clean

Plussat: Excellent location, close to everything we wanted to do and see

Miinukset: N/A

Plussat: As one clerk failed to follow through on a commitment, a later clerk went over and beyond to make it right.

Miinukset: The refrigerator in the room let our food spoil. The light was on, but interior did not feel cold. We turned the dial up from 3 to just past 5 . . . put the food away and went to bed. Bad experience, that.

Plussat: This hotel has a very nice restaurant. It's so nice to have to leave the hotel for dinner

Plussat: Location for travel

Miinukset: The desk didn't infofm us at a late check ln that breakfast was not in cluded.

Plussat: Quiet, clean and close to our activities. Nice comfortable bed.

Miinukset: Did not feel this hotel was a 3 star. Stayed at two other 3 star hotels on this trip at $-- less/night and both had very nice breakfasts. This hotel informed us we could buy our breakfast. Elevator sounded like it would break any minute.

Miinukset: They lost one of our reserves rooms. They checked one of our rooms out the night before. They charged both of our rooms double. We continue to be charged strange amount beyond the check out amount two days after we checked out.

Plussat: The bed was very comfortable. A quite room. Nice shower with great water pressure.

Miinukset: The carpet some what dirty. The commode seat and commode was wobbly.

Plussat: Great room and exceeded all expectations!

Plussat: It was close to where I had to go.

Miinukset: There restaurant closed,

Plussat: We have stayed at this property three times and we have always been pleased with everything

Plussat: Room was very clean and nice

Plussat: Clean comfortable

Miinukset: Breakfast not included, Restaurant touted as “full service”, however apparently the cook didn’t show up, only one server who was completely overwhelmed. We just had cereal from the buffet and couldn’t get a check or pay at the front desk where there were two employees who wouldn’t/couldn’t help. A note on the table mentioned vouchers for breakfast but front desk wouldn’t let me purchase one of those either. The hotel itself was clean and comfortable but if you stay here eat at Bob Evans!

Plussat: The man at the front desk was courteous and helpful. He tried his best and we appreciated him.

Miinukset: The first room we got was wonderful, at first. It was on the first floor, which was great because we had a dog and the luggage cart. However, after we checked the sheets, we saw a dead bug under the mattress. This is exactly why we check. We're no inscectologists, but we weren't sure if it was a bed bug or not. Looked pretty close, from other pictures we've seen. The mattress was sealed, but we weren't taking any chances. The courteous man at the desk understood and got us another room. However, it was on the second floor on the FAR end of the hotel. Also, the hotel doesn't have an elevator. So, we hauled the luggage upstairs and used the upstairs cart (what if we had mobility issues?!). The new room looked like it was mid-way through a renovation. Plaster was filling holes, the mattress was clean but unwrapped (a wrapped mattress should be standard), and the toilet seat was either broken or loose. That last part almost resulted in a few accidents. Needless to say, though the front desk was nice, this place needs some work. It's not done yet.

Plussat: The room was really nice especially for the price.it looks updated.

Miinukset: Sausage links

Plussat: staff very pleasant&helpful

Miinukset: little hard to locate

Plussat: Closeness to airport

Miinukset: Breakfast could have had not options like bacon

Plussat: Very friendly staff, safe neighborhood, close to Cincinnatti/Kentucky airport and quiet! I was worried because of how inexpensive it was when I booked, but I'll definitely stay here again. Usually, I wouldnt expect so much for under $99.

Miinukset: $20 extra per dog to stay and I have two dogs. As there are plenty of comparable hotels in this area I’ll likely stay somewhere else next time.

Plussat: Bed,TV and breakfast.

Miinukset: The smell in the hallway.

Plussat: Comfortable bed

Miinukset: Staff difficult to find/contact. Issues with tv in room difficult to rectify. Loud airport/plane noise

Plussat: Clean

Miinukset: N9

Plussat: Very beautiful, clean hotel. The beds were amazing...so comfortable! Free breakfast was excellent, with a great variety of items to choose from including eggs and sausage. Will definitely stay here again when in the area.

Miinukset: Everything was fantastic!

Plussat: Everything was just right. The room was nicely outfitted, new furnishings and was well taken care of. Housekeeping did an exceptional job. The breakfast was good too. Waffles, scrambled eggs and sausage. They also had fruit, bagels and dry cereal.

Plussat: Room was way better than expected. Adrian checked us in and was great. Hot/cold breakfast was all we wanted.

Plussat: The staff was very friendly and made us feel very welcome! Everything was clean and we really liked the kitchen.

Miinukset: The rooms could’ve been a tad cleaner. We found goldfish under the chair that my daughter tried to eat. No biggie! Other than that everything was awesome.

Plussat: Heather was very kind, helpful, and professional.

Plussat: Quiet

Miinukset: Minimal free breakfast. coffee and granola

Miinukset: No do not disturb hangers. Breakfast was limited grab & go.

Plussat: near to several stores and shopping centers. About 15 minutes from airport.

Miinukset: Stayed for 11 hours to catch an early morning flight. so have no detailed comments about palace.

Plussat: Really nice room. Even though it’s right by an airport, in our room you couldn’t tell.

Miinukset: Amenities were scarce.

Plussat: Convenient to hwy 75. Nice desk chairs with some support.kitchnet was nice.

Miinukset: Left a piece of property in room. Informed them and was never returned!

Plussat: Location

Miinukset: Hotel should be a 2 star at the most.

Plussat: Affordable, room was upgraded.

Miinukset: I was a given a dirty room. Staff provided excuses throughout stay rather than quickly addressing issues and seemed untrained overall. Musky smell in room.

Plussat: Great price.

Miinukset: The shower curtain had a sour smell. Air conditioning was loud. TV didn't have a very good quality picture. Coffee in the lobby was not hot.

Plussat: The breakfast was okay. Coffee, oatmeal, granola bars and muffins.

Miinukset: We waited almost 10 minutes to get in the building. Our room had been changed due to a plumbing leak. There seemed to have been some miscommunication between the second and third shift on what our accommodations had been changed too. Our one room had not had the sheets changed and the second room was missing sheets. After speaking to the manager the next morning everything was took care off.

Plussat: Location

Miinukset: Smelled like smoke, almost unbearable

Plussat: Everything but shower.

Miinukset: When you advertise handicapped rooms. All handicapped rooms should have a shower seat. There for I couldn't take a shower.

Plussat: Location...easy on and easy off highway. Large variety of stores and restaurants within the immediate area.

Miinukset: Nothing at all.

Plussat: Everyone and Everything

Miinukset: They don't except cash unless you stay longer than 7 days that's just a dumb policy.

Plussat: When we arrived and told the front desk employee we just arrive back in KY, and tonight is our last night of our honeymoon. She took it upon herself to upgrade us to the honeymoon sweet. It was very nice of her! We loved the spacious room!

Miinukset: The jets in the hot tub inside our room didn’t work, the controls were broke. But we still enjoyed the tub!

Plussat: Front desk kept my room location safe, bonus they had a corkscrew

Miinukset: It was a little rough staying asleep with the hospital ambulances and there was no breakfast

Plussat: Good Job!

Plussat: Location

Miinukset: It was dirty , the room smelt like an ashtray, the one & only staff member was arrogant , uncaring etc.,,

Plussat: There were fleas biting me all night. The front desk was very unhelpful and gave me the run around the entire next day promising us a room for another night and not delivering. We had to go to a different location an additional 30 mins

Plussat: It was close to everything most especially the airport

Miinukset: It was close to everything most especially the airport

Miinukset: I just had surgery on arm. I did get help with my bags and clothes. Gave me xtra time till 1 00 pm. I fell asleep in the lounge chair and not feeling well. I get knock at door. We are going to charge you for night. They charged me. No hearts there. Sick and Tired

Plussat: Kitchen

Miinukset: No complaints