Florence hotellia

Plussat: Convenient location.

Miinukset: Very dirty room. This is the first review I've ever written for a hotel. I was disappointed with how dirty it was. It's a shame since the hotel could be so nice too.

Plussat: Room was way better than expected. Adrian checked us in and was great. Hot/cold breakfast was all we wanted.

Miinukset: Room on second floor. No elevator ! Was not able to stay there for this reason.

Plussat: The pool inside was a nice addition to our family road trip.

Miinukset: The facility was outdated, get clean.

Plussat: They had a lot of "Extras" that looked appealing like pool tables, ping pong, heated pool, arcade room, ice hockey table etc.

Miinukset: The room had black mold around the bottom of the tub. The was an old toothbrush under the TV table. The air conditioner rattled really bad and was very loud. We asked for extra towels and were told that we had to bring our dirty ones down to "exchange" them for more. That's not EXTRA towels, that's Exchanging towels. We asked for a late checkout and was given 30 extra minutes where normally a late check out is at least 2 hours later. The owner was very rude and the front desk was too. Horrible experience

Plussat: Bed was comfortable, good motorcycle parking if you request it. Desk staff was nice.

Miinukset: Very run down hotel, was comfortable sleeping but if we had based our trip around this one facility I would have been very angry. Walls are dirty and moldy, pool area was very run down, exterior of buiding was also very run down.

Miinukset: How hot the hallways are

Plussat: Price, ease of stay and staff was easy to work with.

Miinukset: Spend more time cleaning the rooms and better job on repairs. Check A/C and heaters for dust buildup.

Plussat: The pool area and the game facility isn't bad but needs updating.

Miinukset: The rooms and the majority of the facility is falling apart and needs to be remodeled sooner than later. Our room had a drawer that was screwed closed and a phone with no buttons.

Plussat: The room was quiet , the pool was a great addition to the stay , free breakfast over exceeded our expectations!

Miinukset: Rooms really need updating and to be thoroughly cleaned .

Plussat: The price was not bad. The pool and hot tub was nice.

Miinukset: The place is falling apart. It is very dated, no place for your clothes to go wall paper coming off, rain water coming into windows. Pics are very different. Carpet pulled up. Kids play area is gone. Tub was stopping up. One lady had visible mold in room. Holes in some walls. It needs lots of TLC! Im sure was nice some time ago.

Plussat: Beds and pillows were comfortable.

Miinukset: Bathrooms are outdated. Room walls are thin.

Plussat: We got a great price. The beds were beyond super comfy. It was my husband and I along with our 2 year old and infant. The staff was extremely nice and helpful. As well as having a promotion with the Internet being free. Will definitely coming back here with and without the kids.

Miinukset: Only complaint would be the pool was a bit small. When we went down there there was about 6 kids. Wasn't very spacious for us to be away from them. The space around the pool was very limited as well.

Plussat: Fast check in, clean bed

Miinukset: Hallways smelled terrible of cigarette smoke and our room did too. We were given a different room than we booked got in late after NASCAR event to tired to complain.

Plussat: No comments

Miinukset: No comments

Plussat: Nothing.

Miinukset: The whole building was saturated with cigarette smoke. The rooms were in need of repair and the bathroom felt dirty but the smoke was the worst. Every item of clothing I brought with me had to be washed immediately. Disgusting. The pictures online suggest a different hotel entirely.

Plussat: I like when we checked out.

Miinukset: Toilets were clogged when we arrived. They suggested we fix it ourselves. Hot tub was ice cold. Toilet overflowed when we reurned from inch big pool. Nephews came to visit and were approached by a questionable man in an inappropriate way. Worst hotel stay in our lives.

Plussat: desk person was friendly and nice

Miinukset: room had a truly confounding awful smell

Plussat: Location and staff were great.

Miinukset: "Breakfast" was a definite disappointment—sub-par for a place that would've cost $50 less. Room felt muggy. Towels were wimpy and scratchy. Mattress was ok. Bedding was not comfortable. No extra pillows. Furnishings dated. Was clean! But... Was not up-to-snuff for a hotel that costs as much as this one did. Not a good value.

Miinukset: We asked for a non smoking room but did not get one. We got the last room. I smelled like smoke. awful.

Plussat: Very clean, bed comfortable

Miinukset: Tiny room, barely room to walk around. Dorm type refrigerator almost completely blocked acess to one side of bed

Miinukset: The room and bathroom were dirty

Miinukset: The breakfast selection was very poor and not well prepared. Also the fact that we had to wait an hour and a half for our room to be ready after we checked in.

Plussat: Great breakfast. Nice beds. Friendly staff,

Miinukset: We called ahead to make sure the pool hours were do-able (9:30 PM) and then planned accordingly. The pool was closing at 11 PM. Arrived at 10:10 and the kids had on their suits in the car. Pool closed at 10:00.same person that verified the closing hour earlier couldn't open the pool. "No one was swimming, so they closed the pool" Sad night for the kids Vacation highlight for the kids f fizzled.

Miinukset: Recalk the tub

Plussat: There was nothing about this hotel that we liked.

Miinukset: The Days Inn in Florence, KY was a disgusting hotel. There was black mold on the AC unit in the room and it smelled like mold, the towel bar was broken, the white towels had yellow stains, the bed is held up by wood 2x4s, the bathtub was cracked around the drain, and more. Don't stay here!

Plussat: location near airport competiverates

Miinukset: king size bed has blankets tucked in so they covered only about 4 feet of sleeping area of bed. Had to rip out tuck in each night in order to have blanket reach up to body shoulder areas. Looks nice but pathetic housekeeping detail!

Plussat: Price and located near CVG airport (8 min.drive).

Miinukset: I assumed that I purchased this hotel room at a discount price on kayak.com, but the couple ahead of us in line walked in off the street without a reservation and got the exact same accommodations for $6.00 less without any special discounts. The bathroom only had a area of 18 inches by 24 inches of open floor space. The noise from the highway was very prominent.

Plussat: Good location, ample parking. Lobby is clean and was recently remodeled.

Miinukset: Guest rooms are dated. Hallways and stairs are dark and dated.

Plussat: It was in the tri-city area, so it was a convenient location to go to the Creation Museum in KY.

Miinukset: The room was hot and humid when we got there, no one turned on the a/c to prepare the room. They gave us a smoking room although that wasn't found anywhere in our Email confirmation. Checkout is at 11 am, which seems really weird as most hotels checkout at 12 pm.

Plussat: The sheets and bedding were clean and the room had fairly new carpet. The furniture met our needs and we felt safe and comfortable. We went cheap and didn't set super high expectations so it wasn't bad.

Miinukset: There were some out of date features to this hotel the only thing good about the breakfast was the waffles. Also bring ear plugs if you're a light sleeper as the freeway is pretty close.

Plussat: It’s a new hotel. Everything is in great shape and it has everything you need. Close to restaurants and a Walmart

Plussat: Great breakfast and service by the young lady serving breakfast.

Plussat: Friendly staff and easy from freeway location. Checkin was very smooth.

Miinukset: Room was old, dingy and a little smelly.

Plussat: Clean and friendly, very convenient location.

Miinukset: Need in room coffee and tea.

Plussat: Asst manager  was very friendly and helpful. She always spoke to us and even called us by name.

Plussat: Easy access to the room

Miinukset: Ac wouldnt blow cold air Had to use shoulder to push door openand physically push it closedlught switch in bathroom would turn itself on

Plussat: Location...easy on and easy off highway. Large variety of stores and restaurants within the immediate area.

Miinukset: Nothing at all.

Plussat: Good Job!

Plussat: Location

Miinukset: It was dirty , the room smelt like an ashtray, the one & only staff member was arrogant , uncaring etc.,,

Plussat: There were fleas biting me all night. The front desk was very unhelpful and gave me the run around the entire next day promising us a room for another night and not delivering. We had to go to a different location an additional 30 mins

Plussat: Quick check in. Clean room. Friendly staff

Miinukset: No

Plussat: Room was clean.. Staff was friendly. Location was very convenient to our university.

Miinukset: The bed, pillows smelled marijuana and very bad odor.. we were barely able to sleep. Two night's went very horrible. On top of that there was some kind of weird sound all night, i guess it was one of the parking trucks emergency lights...

Plussat: Location

Miinukset: Everything was acceptable.

Miinukset: The cleanliness of the hotel grounds is very bad, the pillows are very uncomfortable

Plussat: Clean, comforable, beautiful room. Big cherry doors on the shower and the toilet rooms. While it was the same old free breakfast menu they did it with top of the line ingredients. Name brand granola and Nutella.

Miinukset: No fridge. It was between a horse track and a 4 lane road. Lots of noise if you have a room in the front with the road. It was in a peculiar place to find even with my GPS. Their signage is small. The one thing that bugged me was that they charged my card $20+ in advance for room breakage or for snacks. I didn't like this and it marred the whole visit.

Plussat: Amazing Breakfast / Very Clean /Friendly Staff / Location

Miinukset: When we returned to our room after the Reds game on Saturday night, it was very hot in the room. The air conditioner didn't seem to be working. I called the front desk and a lady came in to look at it. She did her best and was very apologetic, but could not get the air conditioner to work. She brought us a fan. When we awoke in the morning, we noticed the Wi-Fi wasn't working. We checked with the front desk and she confirmed it was not working. Then we went downstairs to have breakfast and found there was no coffee available. The help said it was being made. It was about 9 o'clock in the morning, so we found this surprising and disappointing. The breakfast bar was pretty weak compared to other hotels that I've stayed at. No fruit or yogurt was available. I travel extensively intend to stay mostly in Hilton properties. This hotel Who minded me more of a Holiday Inn, then a nice Hilton or Marriott property. I was somewhat disappointed that the lady at the front desk didn't offer me any kind of rate reduction after finding out the air conditioner was broken and couldn't be fixed. John DiPangrazio 5495 Stillwater Ave. Westerville, OH 43082 john.dipangrazio@gmail.com 614.446.6030

Plussat: the pool and hot tub was great. My daughter loved the shampoo.

Miinukset: The pull out bed was very thin and well used.

Plussat: It was a beautiful room. The staff was very friendly and helpful. We can't wait to stay here again!

Plussat: The room was so clean. And the staff was very helpful. The TV didn't work and they were ready to change rooms for me when I noticed the plug was loose probably from cleaning the room we were leaving early and made us fresh coffee right away

Plussat: Plenty of places to eat around town. Breakfast was great.

Miinukset: Walls are paper thin. You can hear your neighbor use their bathroom. Our neighbor apparently had a very small bladder and the sound from the flushing all night was extremely annoying. Also, the beds were pretty uncomfortable.

Plussat: Location

Miinukset: Keycards deactivate

Plussat: Nothing it was in a drug zone cops were there all night

Plussat: Location

Miinukset: Tv didn’t work right I had to fix the cable, phone didn’t work, there was no light buns in the night stand light. The room look like a kid had cleaned it very disappointed

Plussat: The location

Miinukset: I didn't like the the way they had cleaned the rooms which was minimal n the housekeeper was rude as can hell to us didn't have enough wash clothes

Plussat: Price

Miinukset: I booked the room which is non smoking room, but they gave me smoking room, it was hell for me staying in it.

Plussat: I was a hotelier in the Philippines. Me and my family stayed only 3 days(4 adults), we had to asked for complete bathroom supplies for 4 persons. beds not made up even once. Their standard in not for repeated clients....

Plussat: The price

Miinukset: Some maintenance needs to be done

Plussat: The desk clerk was very nice very helpful. This was my 3rd visit the that hotel and first time ive ever seen a American working the desk . she was very helpful.

Plussat: Was clean and in good shape

Miinukset: Staff looked over worked

Plussat: I am totally disappointed about this hotel, the hotel was not cleaned and upkeep was not adequate. The blanket and cover sheet has holes, and the bed sheets were not changed daily. The carpet was not vacuum daily as it should be.

Miinukset: The hotel exposed me and my entire family to contagious disease of scabies which is very contagious, and easily spread from one person to another person. I started having itching and bumps all over my body unknowingly exposed my few days old to SCABIE

Plussat: Breakfast

Miinukset: They have roaches !

Plussat: Staff was nice. No bugs or traces of them. Was nice that they had an elevator. Room locations are a little tricky sometimes with the way the building is set up.

Miinukset: Needs updating & maintenance-holes in the wall, had to unplug the tv to have a place to plug in things, only one outlet near the bed & there was an ext cord plugged into it to plug in lamps on the nightstands, burn holes in the sheets and carpet.

Plussat: Beautiful room, really comfortable bed, very helpful staff...I travel for work and this is the best hotel experience I've had in a long time.

Miinukset: Breakfast offerings could be more diverse, (breakfast is free) but what was there tasted good. Other than that, this place really was great.

Plussat: Liked overall appearance. Liked the split areas. Great accommodations. Very friendly professional staff. Clean.

Miinukset: A/c was not sufficient for our liking. Not enough hot water for Sunday morning shower.

Plussat: The hotel was very clean and the king room was very spacious. The breakfast included hot items and there was a wide variety to choose from. I would definitely stay here again.

Plussat: The room design is unique, spacious and most comfortable! My great nephew stayed with me and having 2 sinks in the room was a definite advantage! Beds are unbelievably comfortable! The breakfast that was included with the room rate was abundant and delicious!

Miinukset: The route to this one from the main interstate is a little circuitous, but once I learned the route, it became much easier.

Plussat: When we arrived, we were greeted by friendly staff and check in was fast and hassle free. The hotel was very clean and modern, as was our room. The bed was probably one of the best I've ever slept on, while traveling. Plenty of near by restaurants to choose from and easy access to the interstate. We were in town for a concert, and would definitely stay here again. Love this place!

Plussat: Very nice hotel. Great location, nice and clean with in the whole hotel. Nice clean bathroom, big comfortable bed., Nice and helpful staff. Located around shopping area within walking distance

Plussat: Breakfast was very good.

Miinukset: House keeping doesn't clean the rooms. Thur Evening Check-in, floor wasn't vacuumed. Fri returned from an all day outing, bed not made, floor still not vacuumed, no dirty cups removed nor replaced with clean cups, no soap or shampoo/conditioner replaced. Sat evening returned from all day outing, floor vacuumed - YAY!, requested clean sheets - didn't happen, dirty ceramic coffee cup removed but still not given a clean cup. Sunday returned from all day outing - room cleaned - YAY! but the sheets were not changed - i left a very small safety pin, pinned to the sheets and all 4 pillow cases. At check-in I asked about coffee being available in the lobby at 4 AM - I was told coffee is always available. I had to leave at 4 AM on Monday morning and was told by the person on duty that coffee is never available until breakfast at 6 AM. That's fine, just don't lie. Since I let the front desk know on Fri evening that nothing was cleaned, I'm sure that is why I never got clean linens when I asked for them on Saturday. House Keeping staff definitely doesn't follow the hotel's rule of clean sheets every 3 days. Whenever I heard the name Hyatt, the words classy, respectable, quality came to mind. I'm very disappointed. I will never stay there again and I visit this area often. Looks like their competitors will get my business.

Plussat: This hotel looks brand new. Everything was very clean and well-maintained. I particularly like that every room comes with its own kitchenette. All around a great place to stay.

Plussat: Rooms were much more than we expected.

Miinukset: No

Plussat: Spacious, wonderful remodel, nice facilities, full kitchen is awesome!

Miinukset: TV screen cracked, picture was covered by bad screen, offered to change rooms after we were "settled"... One day gone until after 3 and housekeeping didnt come

Plussat: Central location to everything. Good breakfast bar.

Miinukset: Bathroom door style does not "close" or lock. Comforter was dirty.

Plussat: New, efficient, room amenities.

Miinukset: No.

Plussat: We liked that it was similar to staying in an apartment. Having a full kitchen was very helpful.

Miinukset: I would have preferred having bar soap in the shower and small bottles of shampoo and conditioner. We didn't care for the dispensers in the shower. Also the glass shower doors did not move easily.

Plussat: The location is between the Creation Museum and the Ark Encounter.

Miinukset: There is no hot tub. We only used the pool once. It was extremely cold. The pool was closed for the remainder of the stay(3 days). We were not compensated for the closing.

Plussat: It was spacious and very comfortable and the breakfast was really good

Miinukset: No

Plussat: BEAUTIFUL! Indoor pool was amazing, our granddaughter loved the gym. Coffee 24/7 in lobby was a great touch. Good breakfast choices.

Miinukset: Breakfast Breads were not restocked often, especially on Sat. Water dispenser was broken both days, although staff did offer us a bottle of water. Minor issue, did not affect the quality of our stay:)

Plussat: Easy Check in Clean Room great shuttle service

Miinukset: Very long hallway walk

Plussat: Very clean, the beds and pillows and blankets were amazingly comfortable.

Plussat: The Suite was large, the rooms were clean. The breakfast was great.

Plussat: beautiful property, great rooms, very hospitable staff.

Miinukset: no

Plussat: room size

Miinukset: no

Plussat: Clean lots of natural light

Miinukset: This survey identified me wrong. I am not David from CT IT

Plussat: Most everything, esp. breakfast buffet.

Miinukset: Slow internet, TV remote didn't work. Highway noise..

Plussat: All the amenities where awesome.As advertised.

Miinukset: Not Really kinda Far from our destination.The Ark Encounter.

Plussat: The staff was the best. I was upgraded to a suite. Very nice. I will definitely stay that this La Quinta Inn &Suites again.

Plussat: Location

Plussat: location

Miinukset: no complains

Plussat: Ease of parking. Close to good restaurants and shopping centers. Breakfast was good. Noise level was good also.

Miinukset: Tiled flooring needed to be regrouted, several were loose.

Plussat: I've stayed here a few times and the rooms are always very clean. However, if you get stuck on the first floor you can smell the cigarette smoke from the hall, not a problem for me, but my other half does not smoke. The gentleman at the desk when we checked out was very friendly.

Miinukset: We felt rushed leaving the next morning because at 9am the cleaning crew didn't even knock, just walked in. And ten minutes before checkout time, a employee was knocking on the door asking if we were leaving and why we had not checked out yet.

Plussat: Comfortable bed.

Miinukset: I pre-booked and prepaid thru Kayak, but the hotel charged my credit card for the room. So now I am in the process of correcting a financial situation that not of my making. So no I am not to keen on this hotel stay. I wouldn't recommend this Hotel.

Plussat: The bed

Miinukset: You charged us extra for breakfast, there was no breakfast and no refund !!! Staff was uncaring and shrugged off the issue hot tub was not working pool water was old and salty it was disgusting!!!!

Plussat: Easy in and out.

Miinukset: We got in late. Put our food in the fridge, showered, turned the air cooler. Climbed in bed. Need a hair dryer. Tried to call for a wake up and hair drier. Phone didn't work. Wake up sweaty, air would not get cooler. Can't call! Get up in the morning fridge is warm. We tell the front desk on the way out, he said "Thanks, I will check into it". Just bummed!

Plussat: The rooms were large and the beds were very comfortable. The entrance was very well designed and plenty of space for sitting and having breakfast or a snack. They don't offer complimentary breakfast, but they do have this small cafe in the lobby which serves breakfast food and lunch as well as snacks.

Miinukset: I stayed on the first floor with my mother whom is in a wheelchair. I had requested a handicapped room when I booked, but was not given one when we arrived. I over looked this, but found it quite annoying there were no ice machines on the first floor. I'm not sure why not, so I had to go to the 2nd floor. The layout of the entrance and first floor is very nice, but doesn't make sense to have rooms down there. The pool and fitness room we're near our bedroom so the kids running and playing could be heard from our room.

Plussat: No carpet in the rooms.

Miinukset: Beds were cot-style frames with the cheapest mattresses I've ever seen. I asked for non-smoking and booked a non-smoking room and got a smoking room. When I asked to be moved I was told "it was all we had available". I had serious sinus issues the whole time. On day 2 I ordered food for delivery. Not knowing they don't allow delivery people past the lobby, I checked the peephole thinking the delivery guy was outside my room. I discovered that someone had reversed the peephole and could see in my room from the hall. There is nothing in the kitchen. No plates, cups, coffee maker, not even towels. They offer you a "kitchen package" for purchase for $30. Wi-Fi is $3 a day. Room service is every other week but you can always pay to have it cleaned. The windows are extremely poor at keeping noise out but so are the walls and doors. I won't be staying there again. I spent 7 days there and that was too much time wasted.

Plussat: Comfortable, clean and spacious

Miinukset: Had to wait 30 minutes to get checked in

Plussat: The manager refunded our money due to bed bugs.

Miinukset: Would not recommend this hotel. We discovered bed bugs in our room in the morning. The manager said it was the second time in a week there had been bed bugs. The room wasn't very clean and the coffee pot was moldy.

Plussat: Close to the airport

Miinukset: Room they put me in had beds made but sheets were dirty.ie. Tissues, spots on the sheets yuk. They do not have a shuttle, they hire a driver that uses their own car. Neither the driver or car should represent comfort inn.

Miinukset: The bathroom smelled like sewage.

Plussat: our room location. Real close to lobby.

Miinukset: No

Plussat: clean and comfortable

Miinukset: Price increased $20 on second and third nights costing us $40 more than expected.

Plussat: Location

Miinukset: The hotel smelled bad. We reported the odd oder and small dead bug in the bathtub to the young woman working the front desk when we checked in she said she would go up and spray the room.

Plussat: Staff was friendly, bed was made perfectly, great breakfast.

Miinukset: Small part of the wall appeared to have water damage. Finish worn away on the sink

Plussat: Free cocktails and popcorn

Plussat: Good location, clean

Miinukset: Beds were uncomfortable, as were the pillows. It was very difficult to regulate the air temperature in the room...either way too hot or too cold.

Plussat: Staff was Excellent

Miinukset: Needed some fresh paint & there was dust on top of the head board.

Plussat: Location ... that's it !

Miinukset: The owners !

Plussat: location was easy to get to, tried to update rooms with new sinks and countertops

Miinukset: Rooms very musty, no fan in bathroom, moldy tubs, live cockroach in bathroom, stained covers on beds. thin walls and ceilings, can hear every footstep of person in room above. Dishonest manager, doesn't speak English very well.

Miinukset: The hotel is in need of updates. The carpet is fraying and the walls were dirty. Not what I expect from a Hampton.

Plussat: All the little extra's at the breakfast bar. The cleanliness of the hotel. The shuttle to and from Turfway.