Franklin hotellia

Plussat: The rooms are spacious and comfortable. Everything was clean, and the staff was attentive. They serve free breakfast, dinner, and have free WIFI. The dinner was subpar, but the breakfast spread was great! There is also a restaurant attached to the property if you prefer to dine there or order room service. They are also conveniently located to shopping and dining, and a short drive from Franklin and downtown Nashville.

Miinukset: Dinner options weren't great. Would have liked water in the room.

Plussat: Best breakfast in the business. Friendly, helpful staff.

Plussat: It was conveniently located near the interstate, so it was easy to get in and out of, and it was only four miles from downtown.

Miinukset: No complaints here.

Plussat: - Amazing Beds - Clean big rooms. - Friendly Staff

Miinukset: No Room Service Need more places to eat after 10pm

Plussat: The lobby is beautiful, and the staff is friendly. Our king room was spacious and clean. Love, love, love that there is a wall thermostat and that the heat/ac is quiet. The room was virtually sound-proof from both inside and outside noise. We could hear faint noise when we were awake, but had no trouble sleeping. We didn't take advantage of the Kickback or breakfast offerings, but both looked very nice. Parking was great, and we also appreciated that we were able to get to the Granite City Food & Brewery through the hotel - especially since it was pouring rain.

Miinukset: We wouldn't change a thing - it truly was a wonderful stay, and this will now be the only place we stay when in Franklin. Excellent hotel!

Plussat: Rooms were clean and staff was very pleasant.

Miinukset: Phone chargers, etc. often did not make a good connection in the electrical outlets. Many electrical outlets need to be replaced. Adequate selection for breakfast food and drink, but some items were bland.

Plussat: The breakfast was very good, with a nice selection.

Miinukset: There was no place to park! People were parking where ever they could along the hotel. Older hotel, which is ok, but I felt like the beds sheets were not changed before us. I did check for bed bugs and found no evidence of them.

Plussat: One of the cheapest hotels in the area that is not a dump.

Miinukset: Bathroom needs an update and commode took a long time to refill bowl with water.

Plussat: Convenient location to several reataurants, and shopping. Friendly employees, and clean. I will stay again.

Miinukset: Noisy guests

Plussat: Clean room, and bathroom. Easy check in

Plussat: Good value lodgings. Appropriate for my needs

Plussat: bed were amazing breakfast could be improved but worked. staff very helpful

Miinukset: Breakfast was ok we were spoiled by the comfort inn in Clarksville huge buffet.

Plussat:

Miinukset: Some items in our room weren't replaced each day with cleaning-towels, washcloths, coffee; fitness room equipment is old and some didn't work (stationary bike)-needs to be updated

Plussat: Nice hotel, very clean

Plussat: Pleasant staff, very clean and new in appearance overall.

Plussat: Room was nice and clean. Very close to the sightseeing we were doing.

Miinukset: The breakfast bar wasn't stocked with enough for all guests so there were long waits.

Plussat: Suite was rookie. Bed comfortable. Very clean.

Miinukset: No pictures or art in wall. Very bland inside. Didn't feel very homey.

Plussat: Is Ok!

Plussat: Bed was comfortable, room was clean, it was quiet, front desk staff were very friendly and helpful.

Miinukset: Breakfast was just okay. Nothing else to mention!

Plussat: I like the price, the cleanliness and comfort, the indoor pool, and the convenient location.

Miinukset: I have had much better tasting breakfast bars at other hotels. I wish they would improve the food a bit... Not necessarily different choices...just prepare the ones they have better so they taste better.

Plussat: The location was good, the room was clean.

Miinukset: The staff was pleasant but lacked enthusiasm. The shower head was so hard it physically hurt and there was no way to turn it down.

Miinukset: Location. It was behind a Cracker Barrel and we cut through past their dumpster. Which was the short route. The other route was down a road past the back of hotel and then follow it it back around to the front.

Plussat: Nothing

Miinukset: Arrived asking for a handicap room, was told nothing available, asked for a first floor, he said nothing available because I booked thru a secondary agent. Told him I recently had surgery and couldn't climb the stairs. Was told for a $20 upgrade I could get a first floor. Not going back there. Could have had a Hilton for that price.

Plussat: Helpful staff.

Miinukset: Lots of noise outside the room. Or rather, the walls/door didn't do much to dampen sounds of other guests. Definitely a budget motel stay.

Plussat: We loved the comfortable mattresses and pillows. The TV, Refrigerator and Microwave were all in good condition. Sink, toilet and shower/tub were all clean and in good working order. We like that the lavatory is not in with the toilet and shower/tub. The location is great - just a few miles south of Nashville, close to the highway (but not noisy) and lots of restaurants nearby - Cracker Barrel a short walk away. Staff friendly, parking convenient and ample. We will definitely stay here again in the future.

Miinukset: We had a small issue with the heater - it was a bit noisy and seemed to like to hold the room temperature in the mid 70's no matter how we set it. So we turned it off before going to sleep and although the outside temperatures were in the high teens the room remained comfortable all night.

Plussat: It was clean except for the bathtub. It looked like it had not been regularly cleaned. It was quiet even though the motel was full. Decent breakfast. Good TV and WiFi. Nice people. Cracker Barrell next door. If one person or a couple just need a place to sleep, it will do.

Miinukset: Dirty tub. Very firm bed with cheapo mattress pad that wadded up as you rolled over.

Plussat: The hotel was convenient and clean for a one night stay while we were traveling. Right off the interstate with plenty of restaurants around. Area felt safe.

Miinukset: Breakfast was hot but limited selection and the doors were on the outside. Because the area felt safe we didn't feel nervous but thought people needed to know if that was a con for them.

Plussat: They gave full refund

Miinukset: Shower handle broken, toilet broken, half of the bulbs blown

Plussat: comfortable

Miinukset: price

Plussat: It was very clean, nice atmosphere, close to shopping and tons of restaurants, staff was all nice, I loved the set up of the room and the breakfast was delicious. Overall a great place to stay and if pool room would have been warm I would have gave 5 stars!!

Miinukset: We decided to stay here just for the indoor pool and the water wasn't really warm but wasn't cold either, but the room didn't have heat on and was freezing in there. We informed the front desk and they sent the maintenance man and he got the heat to work but it only stayed on for about 5 minutes and kicked off again so we along with another family decided just to get out. It was disappointing especially since we was only a hour from home and was just staying at a hotel so our 2 kids could play in the pool.

Plussat: Go to location for a weekend getaway. Quiet, great beds, cozy, GREAT showers. Close proximity to good restaurants.

Miinukset: Not a big fan of the bar.

Plussat: Staff was super friendly and personable! Awesome staff! Hotel was clean, nice, upscale. Beds were comfy, room was nice

Miinukset: They tried to make a modern-looking hotel on a dime. Now it's been a few years and everything is starting to fall apart. The elevator floors were cracked and in chunks. Lighting covers in hallways were frayed and falling down. The chemical balance of the pool was beyond poor. Some work was being done to the hotel, but in the process they apparently cut the cable line - so we had No Television for 3 days. No bueno. Oh - FYI, the modern design of this hotel means that in the rooms there's no true closet (there's a closet area covered by a curtain that will hold about 5 hangers) and not a single drawer anywhere in the room. So you've no prayer of straightening things up for the maid service. They'll just have to look at your underwear. :(

Miinukset: Staff didn't follow through when I asked to clean room

Plussat: It was a very nice and clean hotel. I was impressed with the layout. The lady who served breakfast was very sweet.

Miinukset: The sheets on the bed I slept on need to be retired. There was a large hole on it.

Plussat: Location was great with restaurants and shopping within walking distance.

Miinukset: The hotel in general needs some maintenance and is showing many signs of wear and tear which is surprising for a newer hotel. The gym equipment was a mess with many pieces not working properly. Also, the music in the lobby and gym was too loud.

Plussat: Aesthetics

Miinukset: Food that would have been complimentary for breakfast (cereal, yogurt, muffins) was marked way up. Not cool to wake up to that knowing friends who paid 1/3 less to stay at the holiday inn and best western are eating the same things FOR FREE

Plussat: The staff was really great and the facility was very well kept. The pool water (indoor) was very cold!! Otherwise, we could not have asked for a better stay.

Plussat: Nice breakfast; very accommodating chef.

Miinukset: The decor!. Outdated colors in room and lobby. No coffee table. Only one side table on one end of the sofa. No place for one person to set down a cup of coffee or a drink, No bathtub even though we requested one. Bar wasn't open late in the afternoon. On the second evening, the bar was taken over by a private party. Not enough staff on hand. We had to leave and go somewhere else. Probably wouldn't stay here again.

Plussat: Staff was great and pretty nice place except for the bad.

Miinukset: The room had a very funny odor and it did not go away. Smelled from the time we arrived until we checked out. You could hear everything going on in the hall. We were woken up about 5:30 am to the sounds of doors slamming.

Plussat: Seemed to be a newer property. Everything seemed fresh and staff was professional.

Plussat: The hotel is very nice, and our room was very spacious and clean. The staff was friendly. My husband and son enjoyed breakfast.

Miinukset: We've stayed in other Hilton Garden Inns, and this one didn't seem to be as sound-proofed. There were very noisy guests in the next room, and we could hear them talking and laughing until after 1am. We were also disturbed by frequent slamming doors. We do realize that the hotel isn't responsible for the actions of the guests, but we were surprised that we were able to hear all of that noise. We were also surprised to find that the air conditioning, even though it had a wall control, still was a large unit in the wall that made a lot of noise as it cycled on and off. We thought perhaps this was an older building since we didn't encounter this at other Hilton Garden Inns.

Plussat: I live only about 45 minutes away, but as soon as I walked through the doors and into the spotless, bright, friendly lobby I felt like I was on vacation. The desk attendant (male, around 7 pm on Friday, March 9th) was extremely friendly and attentive. My room was spotless! The adjustable bed is a nice touch as well. I am only 29, but I travel a lot and this is by far the best value anywhere. I paid under $200 for two nights, including tax on the weekend. I am certainly staying here again. Soon!!

Miinukset:

Plussat: Courteous staff, reasonable price

Miinukset: We stayed there three years ago and it was beautiful. Very clean. When we stayed there this time, it was not nearly as clean and showing signs of becoming run down.

Plussat: Great price but old and dirty.

Miinukset: Updated decor and bed and clean

Plussat: Nothing at all..

Miinukset: The hotel was very dirty not worth the high rates you have to pay nightly. Got woken up by the fire alarm had to go outside and hotel staff did not communicate no apologies. Not impressed and would not recommend this place to anyone.

Plussat: For the price excellent value. ,For the price excellent val

Plussat: Great place to stay. Staff was very friendly and helpful. Delicious free breakfast and I love the fact they provide coffee all day and night.

Plussat: Excellent customer service. Extremely clean, super quiet. Great place to stay!

Miinukset: Not a thing.

Plussat: Cleanliness

Miinukset: Thermostat for heat wasn't accurate. Somewhat cool and airy.

Plussat: Due to some unknown reasons, our reservation was not available when we checked in. However, the staff of front desk were very helpful. The room was very clean and spacious.

Plussat: Comfy bed. Large fitness center (for a hotel). Friendly staff. Excellent experience.

Plussat: Friendly staff, exceptionally clean

Plussat: Clean, organized, beautifully appointed suites.

Miinukset: Not a thing!!

Plussat: It is in a great location! Minutes from the Cool Springs mall and less than 20 from downtown Nashville

Plussat: The room was spacious, clean, and very comfortable. The hotel had very nice amenities and the staff was kind and quite helpful.

Plussat: It has everything we wanted and more

Miinukset: No

Plussat: This hotel was excellent! Beautiful, contemporary hotel with nice amenities and very clean. We enjoyed a nice, complimentary hot breakfast. We would definitely stay here again!

Plussat: classy. high end for traveling with a significant other

Miinukset: staff was absent at front desk when we arrived for checkin at 1230.... rang bell... no one... then saw you had to call a phone number to have someone come out to the front... person was on a break, but never had that experience anywhere ever

Plussat: With family we were all able to be together in the lobby and be comfortable there

Miinukset: Disappointed that there was no refrigerator in the rooms. Didn't like being across from the housekeeping and laundry, through I'd asked to be put close to family I had wished I'd have taken another room. Saturday morning there was no hot water, just took a tepid shower. At 2:30 Saturday afternoon our room was still not cleaned, when the housekeeper came just asked for towels and waste baskets to be emptied, didn't think that we had no soap for the morning.

Plussat: Was quiet friendly staff clean good breakfast

Miinukset: Crappy cable or satellite channels no good tv too many sports channels And business channels and the depraved Cartoon Network .

Plussat: Front desk staff was your terrific. Breakfast was better than most other hotels. Facilities in terrific shape. Room was clean and modern, Bed was extremely comfortable. Quiet and safe. Very good choice of restaurants in the vicinity and close to the highway.

Miinukset: The only thing I can take issue with was the location of our assigned room. We were assigned to the first floor, next to an exit door to the outside. While not optimal, I suspect they would have changed us in a minute if we had asked, but my wife and I both agreed it was okay and it was.

Plussat: The staff were extremely friendly and helpful. The rooms were clean and very nice. Would recommend to anyone going to nashville

Miinukset: Nothing

Plussat: Every member of the staff was warm, welcoming, kind, and pleasant to interact with. Every morning the breakfast was fantastic and the food was delicious too! Beds were very comfortable also!

Plussat: The breakfast was amazing.

Miinukset: Sheets in hide a bed werent clean. Had hair and something stuck to it.

Plussat: Their staff went above and beyond for us! Arnes'a (probably spelled wrong) and Kimarcus (again probably spelled wrong) were THE BEST! Everything was clean, hospitable, good breakfast, close to where we needed to be. Definitely will stay here again.

Plussat: Staff. Room size Clean Location - far away from the nightky disaster that diwntown nashville has become yet close enough to support the reason for the trip

Miinukset: I understand coronavirus eliminates fresh breakfast and cocktails however it seems there are / should be better ways for a hotel of this general quality to provide breakfast.

Plussat: Everything!

Miinukset: No

Plussat: We had to change rooms. The staff was very accommodating.

Miinukset: The grab in go breakfast, yuck! Other hotels around, were serving better breakfast. On Sunday, no juices, fruit or milk for the breakfast. The room did not get vacuumed on the 2nd day. We had asked 3 times. Had to get our own towels from front desk

Miinukset: I left a night early so i dint have to shower there again and its not like they were busy maybe 10 cars in the parking lot.

Plussat: Location

Plussat: Overall an excellent hotel. Room was great and clean and the staff were wonderful.

Miinukset: None.

Plussat: the accommodating staff. Plus happy hour and breakfast.

Miinukset: Liked everything.

Plussat: Staff was wonderful. Friendly and helpful! From the front desk to the kitchen staff all seemed happy and ready to interact and help in any capacity!

Miinukset: Room was dirty. Found a needle in sofa bed when opening. My child picked it up but thankfully wasn't stuck!!! Overall room had a dirty feel. Crumbs/chips around bottom of sofa and around beds. Some sort of sauce neared on cushions. Just not very clean.

Plussat: breakfast

Plussat: morning breakfast and big rooms

Plussat: Clean and rooms are spacious enough. We didnt get to eat breakfast since we had to leave early but from what I could see from the setup looked good. Didn''t see the pool either. Beds comfortable and excellent pillows. Sleeper sofa was a sleeper so

Miinukset: Sleeper sofa not very comfortable for an adult.

Plussat: Location

Miinukset: Bathroom toilet over flowed and we had to request another room

Miinukset: No parking near room. Poorly marked rooms. No TV Remote. No soap.

Plussat: they were understaffed and dirty.

Miinukset: The manager watched the desk clerk answer non stop phones while trying to check in three different groups. He offered no help. There was a blood stain on the fold out mattress. The room smelled strongly of pool. The beds were like rocks. Woke at six am to the police banging on another guests door for 20 minutes. There was mold all over the bathroom. The place was filthy and breakfast was lame. Will not stay again.

Miinukset: There was absolutely no hot water in my room, on the second floor. Staff said it was due to the construction, and said they would notify the general manager. I asked him to have the manager call me, which never happened. The bathroom had not been properly cleaned, and had hair and dirt all over the floor. The first floor was so torn up due to construction, that I had to exit a side door and walk around the building to get to my car the next morning. The fire alarm went off 6 times in the morning, possibly due to construction? I've stayed here many times in the last 3 years and I think this will be my last.

Plussat: The proximity to my job was good - however everything else was dreadful. After sharing my experience there with the front desk - they did take two nights off of my stay which was appreciated. I would have changed hotels if I had more free time in the day to figure it out.

Miinukset: The water was an issue - never had a warm shower during the course of a week. The first night it was freezing cold and then was scalding and then freezing cold and scalding and freezing cold as the week progressed. Erratic - couldn't even get warm water from sink to wash my face with. I tried everything... letting it run, etc. nothing. Fridge in room froze all of the food I purchased for packing lunches even with temperature adjustments. Thankfully it was cold enough overnight to leave a packed lunch in my rental car. I felt like I was camping. Other guests were intrusively loud in the middle of the night. The breakfast had lukewarm water to brew tea with - it actually seemed like it was never originally hot. Just gross. I expected something a bit more together and clean, or at least not as consistently offensive.

Miinukset: Not worth the price. Run down

Plussat: Location is convenient to Nashville and area. Price is reasonable.

Miinukset: Our room had bedbugs.

Plussat: Mattress

Miinukset: Breakfast.

Plussat: Breakfast was good, Wifi, nice comfortable beds, Rooms were clean and smelled fresh

Miinukset: Next to a grave yard, House keeping didn't make our bed everyday (we stayed 4 days and they only made it once)

Plussat: Price is why you would stay here

Miinukset: Insects in room, missed cleaning one day, lights were out, key did not work one evening - long walk with bags and dinner in hand.

Plussat: everything as expected , friendly front desk

Miinukset: nearby road

Miinukset: Just feels dated and a bit run- down. I don't mind at all paying $80-some for this kind of room, but at over a hundred, I expect there to be enough towels, coffee for the coffeemaker, etc. Breakfast was barely OK - ditch the breakfast and cut the price to $90/night and you'd be at the right price point - especially since guests can easily walk to the Cracker Barrel instead - and many would prefer that to having payed for the barely acceptable breakfast at the motel. OH, and please quit making everyone watch propoaganda over breakfast. Tune the TV to CNN or Good Morning America or anything instead of forcing everyone to see the FOX bullshit. That alone will keep me from returning.

Miinukset: No gym that I knew of any.way.

Plussat: The room was a deal for the price.

Plussat: Nothing

Miinukset: The hotel is run down, ice machines did not work, key cards did not work. The staff is very apathetic and condescending. Very unpleasant experience - I would not stay here again.

Plussat: nothing

Miinukset: everything

Plussat: As bad as it gets, I feed my grand dog better

Plussat: Location

Miinukset: Noisy, I don't know if it was the return vent in the bathroom ceiling or water running in the pipes.Had to close the bathroom door to get some sleep.

Miinukset: Hotel felt dirty.

Plussat: The ease of checking in and out, air conditioning worked great

Miinukset: Worried about whether the hotel was clean. Found a dress with shoes hanging in the closet. Room is not updated. Elevator was dark and shaky.

Plussat: The rooms were nice, they had updated them recently except the tub/toilet area. It was ok. The breakfast area was nice. Check in was quick.

Miinukset: The room was fairly clean but there was dirt on top of the baseboards in the toilet/shower area and on the light/vent. Also I could tell when we turned a lamp on on the bedside table they had wiped dust around the front of the table but the behind the lamp and on the phone looked like it hadn't been touched.

Plussat: Location. Good restaurants nearby. Facility very clean

Plussat: I booked the room with a king sized bed almost three weeks in advance which was almost $200 for the night. When we arrived the rude young blonde at the front desk stated our room was booked out to someone else but we could have a room with a queen bed. She then explained if you book your stay through a third party like Kayak instead of booking directly through the hotel you will get last available option. As for the girl at the front desk she was very rude and short and even was rude to another guest on the phone and they hung up on her, she just rolled her eyes. The room was very clean and decorated nicely but the bed and pillows were very firm which made for a long uncomfortable night.

Plussat: Very clean. Rooms were ready on time and were as promised.

Plussat: Staff was friendly. Nice lobby and bar. Clean facilities, plenty of parking

Miinukset: I was placed in handicap room which has an awkward shower for someone who is not restricted...also hallways were undergoing construction.

Plussat: Very nice accomodations and right where we wanted to be.