Ooike Hotel

Staff were great Great location for Lake Kawaguchi In room bath was small but perfect

Bad smell (smoke in corridors, musty in room). Spa not ideal if visiting in a mixed gender couple. Far too expensive. The standard is deceiving from pictures.

Location

Staff attitude, facilities and no value for money

the breakfast.. onsen. staff were generally friendly, except on the night of check in.. they spoke zero English.. even when l had called prior to artival to clarify.

started off with a sour taste. l thought we were getting the place for 281 for 4 people 2 adults and 2 kids as l had set my filters with booking.com accordingly.. and l assumed l was getting one japanese style room that slept 4. However when we got to oike, we were told that the price was for 2.. hence we were charged twice the amount..ln fact the booking.com screen should have shown me the adjusted price for 4 ..in which case we would not have booked there. We called customer service at booking.com and neither they nor the hotel helped us any . next day we ended moving out to kawaguchiko across the street.. which , though older offers more spacious but no frills , quaint lodging at 50 percent of the price at oike with the same benefits including onsen.