Holiday Inn Resort Galveston-On The Beach

Luxury pricing with budget facilities!

The location is very nice. Food was good at the lounge as was their entertainment.

The pool was closed for maintenance my entire stay. Water was shut off during the night for maintenance my first night. Very drab facility in need of a facelift, yet they charge premium prices for your stay including a new fee of $8 per day for parking. Employees can be heard complaining a lot which always tells the story of the management.

Come on man

I booked one night before our cruise some six months ago. When we arrived at the hotel they told us they cancelled the room and gave it to someone else. When we booked it was under a credit card number that was later stolen and had $5000 worth of charges were made on it. We cancelled that number and received a new card. Little did we known they needed it before we arrived. They did call us on our home phone but we were not home. They did give us a room but it was not the room with a great view we originally had. I understand the problem and the actions they took my dissatisfaction is charging us the same price for a room with a great view of the gulf to a ground floor room with no view.

Very poor hotel

The AC was broken and the bathroom door wouldn't shut, as if the door was too big for the frame. Staff seemed drunk also was so loud. Not very clean, we ended up leaving and checking into another hotel at 11:00pm and my husband had a early surgery the next morning.