Flight delayed 2.5 hours. Connecting flight in ATL left early or we would have made our connection barely. Delta ran out of hotel rooms so we had to buy our own with a promise of being reimbursed in the future (jumping through a series of hoops no doubt). No food vouchers. Luggage is in limbo. Hoping to be rebooked on another flight in the morning but many of those are already being canceled. Connecting flights should have been notified if the late departure and should absolutely not left early.
25 minute flight. Crew was friendly and competent.
Miinukset: "A quick drink service would have been nice, it was provided on the same flight going the opposite direction"
Miinukset: "Bad social distance"
Miinukset: "No option to watch movies"
Miinukset: "I’m a pretty big guy so this won’t apply for many other people . But the seats didn’t have much space . It was a very uncomfortable experience. I have taken many other flights and this one was one of the worst."
Miinukset: "The audio jack of the movie is not good It's on & off seems loose"
Plussat: "Delicious food for coach"
Miinukset: "Cabin crew arrogant and rude Power ports didn’t work WiFi down"
Plussat: "Good in flight entertainment."
Miinukset: "More refreshments for longer flights."
Plussat: "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
Miinukset: "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
Plussat: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Miinukset: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Plussat: "The crew was so nice and funny!"
Miinukset: "The food could be better, but I understand ultimately what it is: mass produced. The pretzel bread is good. The chocolate chip cookie is great. The ice cream is great. The lemon and something cheesecake dessert was too lemony for me, but my mother would have loved it."
Plussat: "Movies and snacks on board. Friendly staff"
Miinukset: "They should provide free headphones"
Plussat: "The entertainment"
Miinukset: "Space between"
Plussat: "Ryan was great! Very nice and professional, would love to see him on a future flight."
Miinukset: "Flight was 1,5 hr delayed, which almost caused me to miss my connecting flight"
Plussat: "Food &entertainment"
Miinukset: "Mechanical problems flight delayed 2 1/2 hours"
Plussat: "Boarding was very smooth and the crew were helpful, efficient, and polite. There was a good assortment of entertainment."
Miinukset: "I ordered the beef tenderloin, medium. It came out extremely rare and I had already eaten some by the time I realized; the entire plate was filled with blood. I ended up sick to my stomach for the remainder of the flight. Average height to tall individuals do not fit well laying down in the seats."
Plussat: "The seats felt roomier in this smaller plan than the bigger ones and one of the flight attendants was lovely!"
Miinukset: "It was so dirty! The flight attendant who spoke over the PA mumbled and was not clear at all in anything she said. Maybe she was tired and had a long day but she definitely didn’t seem to want to be there. I didn’t know that you got a receipt with your seat number on it because it wasn’t explained and that was my first time flying Delta in years. Overall one of the worst flights but thankfully it was fast!"
Plussat: "Everything clicked from the start"
Miinukset: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Miinukset: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Miinukset: "No chicken sandwich."
Plussat: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Miinukset: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Plussat: "Boarded fast"
Miinukset: "Woman next to me with crying baby didn’t care that her baby’s head and arms where pretty much in my seat the whole flight. And the girl in front of me was wildly dancing the whole flight in her seat with headphones on and she get pushing back in her seat hitting my knees And every announcement the flight attendant made during the flight sounded like he was stoned and obviously didn’t care what he was saying"
Miinukset: "Flight was delayed."
Plussat: "Smooth flight, on-tome departure"
Miinukset: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Plussat: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Miinukset: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Miinukset: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Miinukset: "1/12 hours late had to change out equipment"
Plussat: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
Plussat: "Nice flight and good staff and service"
Plussat: "The plane wasn't cramped, the flight staff was helpful, and we got to our destination extremely quickly. And they gave us like two rounds of snacks which is unheard of on such short flights. Easily the best domestic flight I've ever taken."
Plussat: "Delta’s crew were professional"
Miinukset: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Plussat: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Miinukset: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"
Miinukset: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Plussat: "new hi speed wifi, seats"
Plussat: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Plussat: "Boarding went well, departed on time and arrived pretty much on time."
Miinukset: "My entertainment system didn't work. I brought it to the attention of a flight attendant since all the attendant lights weren't". So they were having a glitch I the system. He said he had them reset mine. Hee must have furthermore until they did the beverages. They tried twice, nothing worked. No movies, no audio, no light. Nothing done, no compensation. NYC to Seattle, a long flight tho not even read my magazines."
Plussat: "Service, arrangement, duration, convenience , organized flight."
Miinukset: "I like everything about it. Thank you."
Plussat: "I liked everything."
Plussat: "Smooth flight and always a plus to see a beautiful smile throughout the trip from our Flight Attendant Stefany!"
Plussat: "The Delta cookies that were offered as a snack"
Miinukset: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."
Miinukset: "Had trouble with entertainment console are 36d"
Plussat: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
Miinukset: "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
Plussat: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Plussat: "Free movies, lots of leg room, interesting for purchase food items."
Miinukset: "Food item selection limited - they only had snack boxes. The options looked interesting, but didn't quite taste as good as they sounded."
Plussat: "Aisle seat; leaving on time"
Miinukset: "Sat next to family with 3 small children; kids and parents did very well. Wished Delta could have arrange for family to have 3 seats together. Would have been family friendly."
Miinukset: "Customer service was terrible and the flight departed before the departure time; as a result I missed my returning flight although i got to the airport an hour early."
Plussat: "Good service for us... when it came to boarding and flying, the staff were great for us."
Miinukset: "However, one flight attendant was extremely rude in addressing a passenger who was not fluent in English. She was asking the passengers in the exit row if they were willing and able to help in the event of an emergency, and when he could not follow her (pretty quick) question, she grew very inpatient and just told him he needed to move to another seat if he didn't know English. She did not repeat her question or give him a chance to express himself. Before he could say anything else, another passenger volunteered to switch seats with him, so that matter was settled. But when another attendant asked what the commotion had been (the attendant had raised her voice a bit), she yelled across the plane that this man does not speak English, sounding very inpatient. I found it very rude, and although it did not happen to me, no amount of exasperation short of an emergency merits the response of that flight attendant. All the other flight attendants were polite though."
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Delayed flight, it is noticeable airplanes noticeable aged
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
They canceled our flights that went on anyway.
Miinukset: "Friendlier crews"
Plussat: "Yes, Very good"
Miinukset: "Wifi on klm"
Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Plussat: "Fast boarding"
Miinukset: "Slow in refuelling, got us delayed for 40-"
Plussat: "Planes were on time and connections made."
Miinukset: "One bag delayed as not put on flight and food could be better."
Plussat: "very nice crew"
Miinukset: "my bagfage was lost"
Miinukset: "I congratulate the KLM crew!"
Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "My seat"
Miinukset: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Good food, friendly service"
Miinukset: "More trash pickup; only one round of beverage service"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "Good comfortable seat with extra leg room. Pleasant crew."
Plussat: "Flight duration"
Miinukset: "Very stingy with the drinks Cramped seats"
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "Easy to board and easy flight."
Miinukset: "Customer service"
Plussat: "Nice to have a wrap for the snack."
Miinukset: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Miinukset: "They have mabaged to lost my luggage"
Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "Flight crew; legroom even in cheap seats."
Miinukset: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Miinukset: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."
Plussat: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Miinukset: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Plussat: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Plussat: "Comfort economy well worth the extra."
Plussat: "The crew service is impeccable. Ground services very friendly and professional."
Miinukset: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.
Good cabin crew, Wi-Fi availability al through my trip.
Plussat: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Miinukset: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "Good aircraft, good service, on time, eventless"
Miinukset: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Miinukset: "Short and sweet"
Plussat: "The rest area"
Miinukset: "The airport was cold and it should be warmer"
Miinukset: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Miinukset: "Staff Curtsy and overall gestures!!"
Miinukset: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Miinukset: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Plussat: "Spacious business class seats, excellent meals"
Miinukset: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Plussat: "Entertainment system"
Miinukset: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Plussat: "Not much, seats are super uncomfortable"
Miinukset: "Better code sharing with KLM"
Plussat: "I like the comfortable seats"
Miinukset: "Service lag a little"
Plussat: "The whole crew is so kind"
Miinukset: "Delta made my whole first flying experience the best."
Plussat: "Crew very professional"
Miinukset: "Boarding was a little confusing"
Plussat: "Crew was solicitous."
Miinukset: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Plussat: "Excellent service"
Miinukset: "No entertainment facilities"
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "The crew was pleasant and boarding efficient I lucked out with first class"
Miinukset: "Lost my luggage."
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Plussat: "Crew was very nice and the food was excellent"
Miinukset: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Plussat: "Cheap ticket"
Miinukset: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Plussat: "nice drink selection on board flights"
Miinukset: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Plussat: "The crew were nice."
Miinukset: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Miinukset: "Waited a while before take off."
Miinukset: "The flight was late, real late."
Plussat: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Miinukset: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Plussat: "Service was great, flight was on time and I really enjoyed everything"
Miinukset: "Little turbulence but overall it comes as usual so it was worth the flight"
Miinukset: "I was asked to change my seat repeatedly"
Plussat: "Staff was nice"
Miinukset: "MD planes are old and not very comfortable."
Plussat: "Friendly staff"
Miinukset: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Plussat: "Efficient on and off Staff polite and helpful"
Miinukset: "My baggage was broken"
Plussat: "Friendly onboard staff"
Miinukset: "Treated like cattle while boarding unless your preferred member. Average food quality."
Plussat: "Arrived on time"
Miinukset: "Cattle car accommodations"
Plussat: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Miinukset: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Plussat: "Food, drinks, and general service on board were all very nice"
Miinukset: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Miinukset: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Plussat: "Not much"
Miinukset: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Flight was cancelled. AA customer service is a nightmare. A lot of flights cancelled during the night we had to stay on a hotel until next day and pay for expenses Very disappointed
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
The Flights delayed and I missed my fl next flight
Plussat: "Everyone was well behaved."
Plussat: "Crew was great."
Miinukset: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Plussat: "The crew was friendly and the plane was comfortable and clean."
Plussat: "Service/entertainment on the plane was great."
Miinukset: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Plussat: "Attentive crew. Traveling with 2 seniors in their 80’s. Thank you."
Miinukset: "Nothing. Perfect."
Miinukset: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
Miinukset: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
Miinukset: "I missed this connecting flight."
Miinukset: "Took over an hour to get baggage."
Miinukset: "Leaving MKE was organized and orderly. No problems noted. Once in PHL, flight was delayed due to no crew. After an hour or so, boarded the plane. Was on the plane for 45 minutes with no explaination from the crew. It was an electrical problem. Had to inboard and wait 45 more minutes. Allow weld to rehoard again. Waited another 20 ministrations before leaving. I am all for safety, but communications need to improve."
Miinukset: "super delayed, then delayed more on tarmac due to OVERVfueling."
Plussat: "Fast trip!"
Miinukset: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
Miinukset: "Has to be the most narrows seats with the smallest amount of legroom of all carriers. Great price on the flight (comparatively speaking) but I will opt to pay more for a diffferent airline with better seats. Comparing economy to economy seating"
Plussat: "Staff was fantastic"
Plussat: "Enough leg room. Free movies"
Miinukset: "Nothing really"
Miinukset: "I got tranafered to 4 different gates aand my flight was delayed for 3 hrs with no explaination and the staff didn't try to help"
Miinukset: "Not having boarding passes for the entire trip and not checking luggage thru to Charlotte was a hassle."
Miinukset: "Wish they had told me there was a shuttle to other side of airport. Had not been to this airport in many years."
Plussat: "Movie selection was good."
Miinukset: "Food and WiFi connection was horrible. Crews were unfriendly."
Miinukset: "No problems."
Plussat: "The flight was smooth."
Miinukset: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
Miinukset: "Very cold airplane"
Plussat: "The American Airlines crews and people manning the desk erred very professional. Yes, this particular flight was conducted by American for Iberia under a share code. So whatever horror stories you have heard of about European Iberia flights, the one I took was fine. But the airline's crew is being let down."
Miinukset: "In Chicago, our flight was delayed at least three hours for a "GPS update." The crews said the software wasn't even handshaking. Okay. But I have a feeling this is common, and wish the airline would figure out a way to conduct updates, safely, without impacting everyone's schedule. My wife flew through same connection on the same airline a week later. And her flight was canceled. Maybe for the same issue? Unsure. It could have been a a bad luck streak."
Plussat: "The pilot did a great job flying. Very smooth."
Miinukset: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Plussat: "British Airway, as their partner, made everything perfect."
Miinukset: "Iberia never picks up the phone. American Airlines always says 'No' first, & sticks with their 'No' for about an hour before being willing to think of work 'round solutions. AA online check-in didn't work, There's always a 45+ minute wait by phone to get AA to answer.. Then the customer service line of Airlines @ LAX had 70+ people needing help, but only one person working. So it was an hour long wait, only to be told 'No' you can't fly. Yet once I walked over to British Airways, they found a way to get me to my destination. Airlines just does not have enough employees and doesn't care."
Miinukset: "They were not honest with the information given by stewardesses"
Plussat: "Customer services was good."
Miinukset: "Seat was too small,food was disappointed."
Miinukset: "- This was an older Boeing 738 plane that American Airlines refurbished. It still has the old style overhead bins and just feels old, - Like on many on these older planes, the power outlets don't work. - No food offered, even for Executive Platinum member. Unpleasant crew."
Plussat: "God service at the flight ."
Miinukset: "Canceled my first flight of American airlines, I had to wait 11 more hours, I had no compensation and nobody even apologized to me."
Plussat: "Very quick connection"
Miinukset: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Plussat: "Service was very efficient and responsive. I was lucky to have an empty seat next to me!"
Miinukset: "Hate, hate, hate not having individual monitors for entertainment....especially considering that it's an international flight."
Miinukset: "Staff was not friendly at all"
Miinukset: "You wouldn't let me change my flight so I didn't even take it"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "Same as above"
Plussat: "Crew was nice"
Miinukset: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."
Plussat: "The staff was so nice and helped me find my way around."
Miinukset: "Food prices a bit high when compared to buying the same thing outside the airport."
Plussat: "Nice staff"
Miinukset: "I have no complaints"
Plussat: "BA system down. Najor delays and long lines. Flight good."
Plussat: "The flight was great. The pilot spoke with passengers as to what was happening. The crew was polite. It was a smooth flight."
Miinukset: "The long wait in line to board in Christensted."
Miinukset: "Cancelled, had to stay in Dallas until next day"
Flight was delayed for more then hour
Great flight, pushed back and landed early. The only negative was one of the cabin crew had a face of thunder and spoke to every passenger like she hated them, which is unusual for BA.
British Airways is still just really… boring and grey. Lacking in service, personality and efficiency where other airlines exceed in either luxury, modern efficiency, or cheerful and energetic budget airlines.
Departure delayed by around 3 hours due to crew absence linked to coronavirus. Can't be helped but BAs offer of refreshment was only available prior to check in which is completely useless to those that arrive and pass through security and border control early.
Miinukset: "Great airline. Clean, friendly staff good food and entertainment."
Plussat: "No and no."
Miinukset: "Very crowded in.club class. Way lower standard for business class as compared to the other airlines."
Miinukset: "Too warm in the cabin"
Plussat: "Crew was great; super easy boarding process; flawless take off and landing."
Plussat: "Yes.. crew was awesome.. Wish they did not charge us for drinks the second time around"
Miinukset: "Free drinks throughout the entire flight"
Miinukset: "For an hour and one half flight the seats were tolerable. Anything longer than that would have been torture."
Miinukset: "Unnecessary delay"
Plussat: "Onboard staff were very friendly."
Miinukset: "Allow more room for taller passenger without extra cost"
Plussat: "Check-in at BWI could not have been nice/more courteous. Great flight and crew!"
Miinukset: "We love this BA flight out of BWI."
Plussat: "Everything was great the crew, on time arrival, food and so on"
Miinukset: "The entertainment screen on my wife's seat was broken and it would not keep straight up."
Miinukset: "Don’t like the business class seating configuration. The entertainment system played up and only worked in half the cabin. They tried to fix it without success"
Plussat: "BA crews are always great. Also excellent that they don’t have those annoying M&S menus on LCY flights. I don’t object to paying, but it just slows everything down."
Plussat: "On time and comfortable flight."
Miinukset: "No free snacks."
Plussat: "Comfortable on plane. Pleasant crew"
Miinukset: "Check in at Dusseldorf was a scrum. Aircraft significantly late."
Miinukset: "Just believe overall they could do better"
Miinukset: "Late departure caused down stream issues."
Plussat: "The food was excellent. The service was one of the better ones."
Miinukset: "The forwyand rear facing business class seating is ok. But the window seats on the 2-3-2 configuration needs so me workout to get in and out. For a large person like me it was cramped and extremely claustrophobic."
Miinukset: "No free food nor drinks"
Plussat: "Quiet flight lots or spare seats - good price. Food pretty good"
Miinukset: "Viewing sets stowed in front of rows old and not easy to move"
Plussat: "Good crew, nice and comfortable aircraft"
Miinukset: "1h delay Almost no food alternatives even if now is paid and expensive, no vegan options Boarding onto a crowded bus with babies and then stay trapped in there in front of the aircraft for a long time is not understandable."
Plussat: "Surprisingly comfortable seats for economy"
Miinukset: "Again rude personnel. Paying for water after flying over 9hrs from USA was not cool."
Miinukset: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Plussat: "There was no food or entertainment - 1hr flight."
Plussat: "Efficient and helpful staff out of Fiumicino. Flight left on time, Arrived early. Seats comfortable and roomy in Economy, which was a real treat. Not my experience on other airlines."
Plussat: "Staff were really friendly and very attentative. It was a really pleasant trip."
Miinukset: "Everything was fine"
Plussat: "Not much - the entertainment choices were good and the flight was safe and smooth. Plus my bag turned up from Helsinki, Heathrow, Singapore, sydney"
Miinukset: "The biz class seats on BA are just horrible. The biz class service - BA aren’t even trying to match other airlines. A stingy snenities kit and a blanket doesn’t come close to qantas or emerites. The food is an embarrassment - microwave dinners over heated is a a generous description. Crew do as little as possible (they don’t want to be they’ve either)"
Plussat: "Decent service and comfort."
Miinukset: "Dear wife luggage failed to arrive. Very disappointed after trip plan 2 years in the works."
Plussat: "flight on time"
Miinukset: "hard to check in to BA in Helsinki. signage could be better as this was a code share."
Plussat: "Flt attendants. Esp the english guy."
Miinukset: "Once again just some measly pretzels."
Plussat: "It was short, but delayed. Good security-very thorough although under-staffed"
Miinukset: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."
Miinukset: "The "complimentary" drinks weren't complimentary, as you had to pay for them"
Miinukset: "The woman who worked the British Airways desk in Helsinki and checked our bags is not suited for a customer service position. The screens on the British Airways long haul planes are tiny and difficult to operate. A 2,5 h flight where you can't even get water complimentary is appalling. Honestly all of your competitors offer a snack and beverages complimentary even if the flight is only 45 min. The boarding for London to Dallas flight was very confusing and could have been made easier with grouping the boarding instead of tons of people piling up to rush in at once."
Plussat: "787 is a great plane and was very comfortable. Even my 6'6" husband praised it. Cabin crew went above and beyond in all respects."
Miinukset: "Poor service in first class and nobinflight entertainment for the whole flight of 11.5 hours."
Miinukset: "Having to pay for a cup of tea!"
Plussat: "Friendly service Delay Notification"
Miinukset: "Extra cost incurred by delay 5/6 lost time in total"
Plussat: "Everything was organised.Didn't even waste a minute.I should say excellent service being my first trip withBA"
Plussat: "I liked the fact that the crew got out of he way when I went to the bathroom."
Miinukset: "The boarding process was chaotic, everyone ran to board and it wasn't clear who could board when, there was no wifi on the plane, the "screens in the headrest" were not functioning, and the ones that were were SO OLD that you could see the lines on the screen where you were supposed to touch, entertainment was terrible, and we sat on the runway for over three hours because "the left engine wasnt starting" only to discover two hours later that a latch was frozen which is why it didn't start, so they defrosted it and then we flew. WTF?!"
Miinukset: "I bought an extra piece of laugagge and I had problems on both check in processes because I wasn't shown on the system."
Miinukset: "Individual tv screens would be a plus."
Plussat: "Flight attendants were very pleasant. Blankets were nicer than most. Headrests on seat were good once figured out how to adjust it."
Miinukset: "It is bad enough being in economy seats on international flights, but now the box holding the electronics for the entertainment system takes up about 1/3rd of the under seat space. So trying to stretch out and sleep was very difficult and uncomfortable. Curry chicken was disgusting."
Miinukset: "PLANE LEFT (ALMOST) 2 HOURS LATE...ONLY ONE AGENT CHECKING IN PEOPLE AT TERMINAL"
Miinukset: "It was not British Airways but Aer Lingus !!"
Miinukset: "The plane was old, so the entertainment system was buggy. It flickered, got loud then quiet and would reset over and over again."
Plussat: "When I finally got on the flight."
Miinukset: "That we were delayed overnight. Wrong plane with wrong crew. No communication to the passengers."