Galveston Lomakeskukset

Plussat: Everything

Miinukset: There's really nothing more I can say it was just awesome as always

Plussat: Location

Miinukset: My room was assigned to another customer. Confusion about locking me out of room when other customer checked out.

Plussat: The views, location, easy access to restaurants, nice tv in room

Miinukset: Sheets on bed were dirty, hair and stains, told to get sheet and change my own bed. That sheet was dirty too. Third sheet was clean. Rude staff and a dirty room. Mattress was terrible too. Hard as a rock and felt like it was not level. Horrible experience

Plussat: The staff was great

Miinukset: The rooms were dirty and when asked for additional towels I was refused.

Plussat: The valet workers were all wonderfull. Maintenance was also very helpful and good spirited. Location was fantastic. The pool and swim bar were a great/fun experience. The lobby and grounds of the resort is very beautiful. Our room was clean when we arrived and so was the pool area/grounds.

Miinukset: The bathroom was falling appart. Drawers did not close and part of the cabinet under the sink detached from the counter. This might have caused an injury if it happened when someone was using the sink. The beds felt old, and housekeeping never came to bring fresh towels/turn the bed (possibly due to covid19 safety procedures?). Our room phones had issues and were non functional the majority of our stay. Overall, the quality of the room was poor even though some nice features set it apart from other hotel rooms. We had mixed feelings about staying here.

Plussat: Hotel Location and resort facilities were nice.

Miinukset: When we checked in various things were not properly communicated. Such as, the rooms would not be cleaned daily, no coffee machines in the rooms, no room service, etc. A one page pamphlet outlining changes due to the wuhan virus would have been appreciated and cleared up miscommunication. Specific to room service. As my wife said, it doesn’t make sense. When we checked in the pool was packed. Wall to wall people and serving drinks and food, yet for our “safety” food could not be delivered to our room, the ultimate social distancing and the equivalent of ordering out at a restaurant. Lights in the room did not work only to find out they were connected via an extension cord that had a bad connection. Light in the shower did not work and that could be considered a safety issue. The bed sheet had a stain on it. These are things that we did not expect from a resort such as the San Luis. Overall disappointing.

Plussat: Loved everything about our stay. Through no fault of the staff we did not have room service or linen changes unless we called and asked. We totally understand the reasons though ( Covid19 ).... We will be back with family from London in September for sure.

Plussat: Clean, classy

Miinukset: Pricey

Plussat: The weather was perfect and the facility was amazing as usual.

Miinukset: The door to room 911 would stick and was hard to open and close.

Plussat: View from the balcony.

Miinukset: People next food were doing drugs, drinking up all night arguing slamming doors. I can't really blame the hotel for this, however it was part of the experience which overall was bad.

Plussat: The staff was so welcoming and very professional and kind. One of my best hotel stay experiences.

Miinukset: No

Plussat: Perfect location and everyone was so friendly. Very clean room and the decorations for Christmas were beautiful. Will definitely stay here again and recommend to anyone who wants to stay in a great hotel.

Miinukset: Liked everything about the hotel and our stay.

Plussat: Everything else

Miinukset: Very bad signal wasn't able to use video calls nor Wi-Fi

Plussat: Perfect for walking to the beach every morning. The room was great. Not luxury but lacked nothing. Would definitely go again.

Miinukset: Pool maintenance is beginning to slip. Pool looks a bit run down, although its in good shape. It was disappointing that there were many smokers at the pool, and at the balconies surrounding the pool.

Plussat: The staff at this resort is amazing! They were so helpful to our family, especially myy kids. Resort is right on the beach, awesome location. The wonderful front desk clerk gave us a late check out when we weren't feeling well.

Miinukset: no

Plussat: Beach is super close, no crossing streets to get there

Miinukset: They tried to push timeshares when checking in,

Plussat: Location was great-right on the beach and outside of all the tourist attractions but a close enough drive to get to places we wanted to go.

Miinukset: For what we paid for the "resort" we were satisfied.

Plussat: Rooms are large and clean

Miinukset: Kept getting phone calls in the room about holiday inn club timeshare scams

Plussat: Absolutely loved the beachfront location and the heated pool!

Miinukset: Weird to know where to check in!

Plussat: Staff check in was wonderful. Hotel was nice.

Miinukset: When you checked in, you were sent to a welcome team to talk to you about time share discounts. I listened and when I didn't give an answer right away, someone made sure to call my room and see why I hadn't. I responded with I'm not interested and then she kept pushing as to why come I dont want to participate.

Miinukset: The fact that the check in closes at 11 p.m. when it shouldn't matter what time you check in if you've already paid for the room.

Plussat: Showers were super good Kitchen was well stocked and clean. Location to beach was perfect Had a balcony outside room facing beach TVs in each room plus living room Not too pushy with Time share speech

Miinukset: Rooms are super outdated furniture is old too, Stains on chairs, carpets are old too Hallways smelled of mildew Hotel entrance and check in are upstairs meaning you go up and come back down and then up again to your room...they do have an elevator though Slow free internet TVs are not Smart... can’t watch any apps on them like Netflix or Hulu Only one side table in King bedroom

Plussat: Great staff. Amazing location m. Our room was essentially a one bedroom apartment with a full kitchen and a separate bedroom. The bathroom had a jacuzzi tub and the view from our room was phenomenal.

Miinukset: I kept hearing the creaking from people’s chair on the balcony and our bed was not the most comfortable. Food delivery is very limited, although they have a restaurant right next to the hotel. Expect a 90 min time share seminar to be an option at c

Plussat: The sense of secuirty

Miinukset: The pull out bed was heavy and lumpy