Lancaster hotellia

Plussat: Owners very accommodating and friendly. Breakfast excellent

Miinukset: Library tv confused us. Probably easy but...

Plussat: Beautiful rooms, very warm and inviting. Excellent breakfast! Diane is warm and makes you feel at home and like a friend.

Miinukset: Nothing negative to say!

Plussat: The owners truly have a passion for hospitality and making their guests feel at "home" with their personal touch, attention to details, and splendiferous breakfasts.

Plussat: Love the host and hostess and they were very helpful. Breakfast was wonderful

Miinukset: Size of bed was not stated I don't think in ad. However, it would have been helpful to have known this ahead of time. Sleeping on a regular size bed is not conducive to good sleep for my hubby and me. Room was on front side of the building with too much street noise. Upstairs guests were heard. There seemed to be another room however, I did not ask. House is beautiful, well appointed, and heated bathroom floors were nice.

Plussat: Scott and Diane did an amazing job of setting us up with a fantastic stay in Lancaster County. Their location is perfect as it's central to everything, and the breakfasts were out of this world! I'd definitely recommend staying here if you're looking for a trip to Lancaster - they know a ton about the area, and you'll get a great night's sleep each night!

Plussat: Scott and Diane were terrific hosts. Loved hearing from Scott history of their home. Home was historic, very clean and pleasant. Great breakfast! Thanks Scott and Diane

Miinukset: I liked everything!

Plussat: Great breakfast and opportunity to interact with other guests. Our host was very helpful with scenic tips and restaurant guidance.

Miinukset: There are a lot of knick-knacks around the bedroom.

Plussat: The hosts were very welcoming and accommodating. The breakfast was amazing and delicious and the home was stunning. We will definitely be going back again.

Miinukset: N/a

Plussat: Very friendly in keeper. Good breakfasts.

Miinukset: Mildew smell even after changing sheets, seems it’s coming from mattress, toilet room very small could barely close the door and had no fan. No hot tub in our room but it was advertised.

Plussat: The room we stayed in was spacious and clean. The in-room hot tub was the icing on the cake!

Miinukset: Although the papas on chairs were nice, Imwould have loved a more comfortable chair and a table of some sort.

Plussat: The place is beautiful inside and out. It was clean and the beds were pretty comfy. The Barrosa room was very cozy and I loved the design and large tub. The homemade cookies were made fresh daily and delicious. The breakfast (a small piece of blueberry keash, 1 piece of sausage and fruit) tasted good and was cooked well. The staff was hospitable.

Miinukset: The location is very close to a busy road so it is not quiet. The breakfast, although yummy, was minimal and not what seemed to be advertised in pictures. The bed was a high and quite hard to get to into. Simply supplying a stool in the room can solve this.

Plussat: Host was super friendly and very helpful when we asked about different things to do and places to go. Loved the linens on the bed and the towels.

Plussat: Friendly staff, breakfast was great. The views were amazing. The room was inviting, big, clean and well maintained. Loved the little kitchenette. Would be happy to go back anytime.

Miinukset: There was nothing i didn't like.

Plussat: I love everything

Miinukset: I love this hotel I will be coming back next month. I had a great time.

Plussat: Loved the pillows and comfy bed, unfortunately it takes us 3 nights to get used to new bed and we were only there one night. Overall, super place for the price !!!!! Will be back!!!

Miinukset: Wish we had more time to stay longer!!! Outstanding breakfast!!!

Plussat: The room was excellent! The breakfast was the best I’ve had in a very long time. Overall stay was great!!

Plussat: Overall, the hotel was very nice and clean. I was disappointed in the buffet breakfast as my food was not hot. The next day I used the "made to order" breakfast service and was very pleased.

Miinukset: In my opinion, way overpriced. The only reason we stayed here was because we received a $500 gift card. I sure didn't expect to have to pay an additional $75 for a 2 night stay.

Plussat: Included breakfast was delicious and ready every morning. The farm view from our room was incredible. The Victoria & Albert clawfoot tub was absolutely beautiful and super relaxing.

Plussat: Love the adult room section. The room is beautiful and it is so peaceful. My friends came with us and they were blown away by the room they had. The breakfast is delicious and included in the room reservation and is a step up from other hotels .

Plussat: What a beautiful location, among the fields and away from the nearby ugly commercial areas of Lancaster. Amazing views from our bedroom window. the breakfast was excellent and the staff friendly. Fantastic value for money and would definitely stay again.

Plussat: Location was good. Personnel was Friendly and very helpful.

Miinukset: Why is it the most "Expensive" rooms are the farthest away from the entrance? My friend had her foot in a Walking Boot and it was a little rough walking to the room at the end of the building. I had a Hip replaced and it was a little tough on me also. I stopped and took a break half way to the room. When we went to the Dining room for Breakfast they were out of certain items (2) days in a row.

Plussat: I did like the view from the back of the hotel from our room. Lancaster Amish farms.

Miinukset: I thought it was out in the country a little more. I didn't realize it was on a main road.

Plussat: The AMISH VIEW INN & SUITES is all I could ever hope for in a hotel whether it be for a short stay or an extended vacation. It is I-M-M-A-C-U-L-A-T-A-T-E! The staff is wonderful. The breakfast is extradinary. The restaurant was great. The pony freindly.

Miinukset: There is nothing I did not like about The Amish View Inn & Suites. However, if I could make two suggestions: I'd like to see fresh sliced strawberries on the breakfast buffet. I'd LOVE to see them add a SPA! I would have loved to have had a massage

Plussat: perfectly appointed. great breakfast

Miinukset: no

Plussat: Location ,historic building great breakfast. Terrific hosts

Miinukset: We liked it. Nothing to dislike about it

Plussat: The breakfast is amazing. The room is very clean, nice and quiet. They even have the makeup remover wipes.

Miinukset: NA. Everything is very good.

Plussat: Very friendly Lark and Michael are great hosts and so welcoming

Plussat: Furnishings and décor are exceptional, beautiful, and period related to the house. Comfortable and relaxing with friendly and cordial hosts.

Plussat: It was all a very nice experience and the Innkeepers were very helpful.

Miinukset: Next time we may choose a location that is more central to what we are attracted to visit.

Plussat: Breakfasts were outstanding.

Miinukset: Having to leave!

Plussat: Beautiful home and delightful owners. The breakfast was delicious too. We enjoyed coffee on the porch in the morning and then had a table overlooking the garden. Lovely. Our room had a sitting room and a bathroom with a huge soaking tub! Every detail was perfect.

Miinukset: Nothing

Plussat: Host and hostess were friendly and welcoming. Nice extra touches. Breakfast was delicious with beautiful presentation.

Plussat: Highly recommend. The caretakers are wonderful people and the location is fantastic, as is the breakfast.

Plussat: Beautiful historic house full of character. Brandy and Theodore were wonderful hosts, welcoming, friendly and helpful with advice and tips for touring the local area. The breakfast prepared by Theodore was excellent (better than we had at a 5-star hotel in D.C. earlier in our trip).

Miinukset: The farmhouse sink in the bathroom was quirky but not very practical. The addition of a drop in board over the 2nd sink would provide a good option to create much needed vanity space. Great facilities for coffee drinkers (capsule coffee machine) but tea drinkers not particularly well catered for (consistent issue in all US accommodation - all tea drinkers need is access to an electric kettle and fresh milk

Plussat: Nice staff good breakfast nice change from chain hotels

Miinukset: need pillows soft med and firm choice. Bed mattress needed turn and flip or even replacement. Need iron and ironing board k-cup for coffee has everything except plain coffee no desk

Plussat: The Breakfast was a delightful surprise each morning . Very Good. Innkeepers were available and helpful and pleasantly engaging. We liked the setting and the beauty of this 19th Century home. Thanks to Ted and Brandy for a wonderful stay.

Miinukset: Nothing notable.

Plussat: We were roadtripping in the East Coast and most of our stays were at road motels to make the trip easier. Then we decided to make a break of that and give us a treat at The Hollinger House. Best decision ever. The house and rooms have so much character. It is an amazingly decorated cosy house that will transport you to another time. The hosts are super nice. They have thought of every single details to make the place feel home: tasty coffee and pastries, boardgames, extreme cleanliness, nice music... you won’t want to leave the place. They definetely are the proof that when doing things with all heart, the results are just the best.

Miinukset: Everything was perfect

Plussat: This is the most gorgeous b&b I’ve stayed at. The common areas were cozy and welcoming. Our bedroom, with two twin beds, was spacious and comfortable. Brandy and Teddy are delightful. Teddy is a great chef!

Miinukset: Noise from the road could be heard in our room.

Plussat: Amazing innkeepers, gorgeous clean room, delicious breakfast, magical autumnal vibes. We live nearby (in Philly) and came for our elopement weekend and couldn't have found a better place. We're planning on coming back regularly!

Miinukset: N/A

Plussat: Kids loved the playground, fish, and ducks. Pool was nice. Check in/out was easy. Easy parking. Excellent location.

Miinukset: I asked for a room not facing Rt 30 thinking there would be less noise. We got a room over the restaurant with a noisy ventilation system right outside the window. Also, breakfast the following morning, both my grandkids were served sour chocolate milk.

Plussat: Loccation

Miinukset: The beds were mot comfortable at all, lumpy mattress with somek8nd of pad under the sheet that kept bunching up every time you moved.

Plussat: The bar, the indoor pool and hot tub.

Miinukset: Having to leave.

Plussat: Well-maintained facilities, nice pool

Miinukset: Google location was incorrect

Plussat: The pool

Miinukset: Noise in hallway was heard in the room

Plussat: The atmosphere was awesome - love the Christmas decorations. Very festive for Christmas

Plussat: Thanksgiving day the bartender was awesome!

Miinukset: need to review food selections and preparation not at par with the quality of the hotel runny eggs and bacon was placed under pancakes which gave the pancakes nasty taste

Plussat: Absolutelu loved the Victorian and holiday decor. Food was delicious. Pool was sparkling clean. Great location.

Miinukset: Waiter kind of rushed us from Thanksgiving dinner (perhaps they were understaffed). Other than that, it was a wonderful experience.

Plussat: My family and I love it here! There is no other place that we will stay when we travel to Lancaster County. Growing up as a kid, I was always so interested in the Steamboat Inn. Finally now as an adult, I can take my family here and truly enjoy the experience of this hotel.

Miinukset: Nothing!

Plussat: I like the size of the room and the staff. It was very family friendly.

Miinukset: NA

Plussat: The amazing breakfast! Solid yummy hot food!

Miinukset: The indoor pool was not heated. And the water pressure in our bathroom was VERY low. It was hard to get clean.

Miinukset: Definitely a 7 rated hotel...far from the 9 that was listed. Would have been fine hotel if I was expecting a 7-hotel

Plussat: The couches in the room were convenient

Miinukset: Charging for safe in room without being specifically told.

Plussat: Beds were awesome. Breakfast was great!

Plussat: Hotel should be rated higher than 2.5 stars. Breakfast was great. Room was nice and super clean.

Miinukset: Location is good but a little hard to find initially as it sits back from road. Signage could be better.

Plussat: THE HOTEL KNEW WHAT HANDICAPPED ACCESSIBILITY INVOLVED AND HAD SHOWER BENCH AND GRAB BARS. SPACIOUS ROOM TO ACCOMMODATE MY HUSBAND'S WALKER. BREAKFAST THE USUAL FARE.

Miinukset: LAST NIte, HVAC UNIT RAN CONTINUALLY;BLEW OUT COLD AIR ALTHOUGH THE THERMOSTAT WAS SET AT 88 DESK CLERK OFFERED TO MOVE US BUT TOO MANY ARTICLES TO MOVE SO used EXTRA COVERS. Alerted desk clerk that room not cleaned and hkg. watched TV when room cleaned

Plussat: New Hotel. Clean. Large rooms. Friendly Staff. Laundry on premises. Decent breakfast. Close to shopping. Will definitely return.

Miinukset: Noisy elevator.

Plussat: Very friendly

Miinukset: No

Plussat: Beds and bedding were exceptional. Had a great nights sleep.

Miinukset: I was very happy with everything.

Plussat: The whole experience was awesome from beginning to end it is not the first time we have stay here and it will definitely will not be the last,

Plussat: The Eden Resort never disappoints. The facility, staff and derives are top notch.

Plussat: Hotel employee in the Encore Lounge was awesome!! Every bite I had was excellent and the drinks were not weak at all. All staff were very friendly and professional and the facility and my room were very nice. I will be back.

Miinukset: I couldn't stay longer!

Plussat: Everything! Beautiful facility.

Miinukset: Nothing.

Plussat: Very well maintained. Beautiful hotel.

Miinukset: The closet door had a hole in it that was patch repaired and it should have been completely replaced.

Plussat: Location and facilities.

Miinukset: it was raining the day we left. Although there were drains along the walkways, they must have been clogged. We had to walk through large, deep puddles to get to our car, leaving our feet wet.

Plussat: The pool and gym

Miinukset: I think the hotel is a little run down for the price

Plussat: The staff accommodated us and moved our room to the quite section of the hotel.

Miinukset: The Beds could of been a little softer.

Plussat: Food

Miinukset: Clean

Plussat: Everything was great. The staff gave us an excellent welcome, with chocolate and water. Great breakfast buffet style for a very fair price.

Plussat: Liked everything

Miinukset: Enjoyed everything

Plussat: Very beautiful hotel. Our room was upgraded at no extra fee. Pool & restaurants were awesome.

Miinukset: I just wish they had availability for us to stay another night!

Plussat: Clean

Miinukset: Nothing

Plussat: Everything was perfect. Restaurant is amazing.

Miinukset: Nothing to fix

Plussat: My husband and I had a wonderful experience at the Lancaster Arts Hotel! I will definitely be booking there again. The room was very nice and comfortable. We had dinner in the hotel restaurant and enjoyed our food as well as the staff!

Miinukset: Nope!

Plussat: Location and price

Miinukset: Listed as free breakfast, and smoking rooms. Hotel does not offer breakfast and has not for months. Hotel has changed to non smoking hotel, however my room and the entire 3rd floor smells like an ashtray

Plussat: We liked everything (the decor, the bar, the room itself, the staff).

Plussat: Breakfast both days was very good, beds very comfortable! Would love to come back and stay in your hotel again, everything was great!

Miinukset: Elevevatorfanoloys exceptionally slow!

Plussat: Nothing. I accommodating and rude!

Miinukset: The staff and management.

Plussat: Lovely hotel! Chocolates & a rose was a nice touch.

Miinukset: Elevator was slow & had a wait sometimes. There was no bellman when we checked in our out.

Miinukset: Pictures show a different room than you get. We booked a room filled with a nice modernesque brick wall, modern vibes, but this was an old lookinng room that looked more like a motel 6. Also, we booked a king bed, but got 2 fulls? Very confusing

Plussat: This is an old factory converted to a hotel. The decor is stunning with exposed brick walls and attractive furniture. There is an antique carousel horse in the lobby. The towels are thick and luxurious.

Miinukset: Shower did not drain well, but staff was very responsive. The shower is the only reason I gave an 8 for cleanliness.

Plussat: It is a beautiful property. Top notch in design and service. Great location.

Plussat: Comfortable bed, cozy tasteful atmosphere with brick walls and local artists.

Plussat: Average

Miinukset: Check-in was not efficient. Bathrooms had no counter space. Room was dark. Could not control heat.

Plussat: Clean and modern hotel and their backyard is the Tanger Outlets. After a complimentary breakfast, we spent the day at the outlets, never having to move our car. The room was spacious and plenty of room to relax and watch TV. I would recommend this hotel

Miinukset: Check out time was 11am, I wish it was a bit later

Plussat: The double queen bedroom with a pullout was spacious and comfortable. Breakfast which was included with stay was awesome.

Miinukset: Tried calling the front desk 3x’s before someone answered. First night off check in bathroom supplies were not replenish from previous guests.

Plussat: The staff were very friendly. Location was key.

Miinukset: Their was a dime size bug on the pillow once we arrived and the tub smelled of mildew

Miinukset: Mattress- way too soft -used too long- back hurt in the morning.

Plussat: It was close to restaurants and the dance competition we were attending.

Miinukset: Since being off a major road there is a lot of traffic noise all night long. It was very hard to sleep. Also, there's a problem with the AC. My room did not get cold no matter how far I turned it down which resulted in not getting any sleep.

Plussat: Breakfast was good.

Miinukset: Not enough tables for breakfast.

Plussat: The staff was more than accommodating. Hotel was very clean and well maintained. We would stay again for sure!! Wonderful breakfast. Microwave and mini fridge in the room. Comfortable beds. Clean towels and HOT Water!

Plussat: Location

Miinukset: Went one day without having our room cleaned, although we were tired and wanted to rest after being out for eight hours so I did not complain so I did not give the hotel a chance to "correct" it in fairness to them.

Plussat: I loved the location. The breakfast was nice too. My son has lots of food allergies, but it was nice that they had yogurt, so he can at least have that.

Miinukset: There was a weird stain on one of the pillows.

Plussat: the location was the best I can say about our stay. the facilities were nice and clean, but I was very disappointed in the staff.

Miinukset: oh yes! on the phone the staff sounded accommodating but in person not so much. the staff needs to learn to be more assertive in gaining control o unruly and disruptive guests as there are other paying patrons visiting as well. it was 2am and staff did no

Plussat: It is a brand new hotel. Management was very helpful in rectifying the issue experienced at this location.

Miinukset: Late night front desk staff was unprofessional. She & a friend sat in the guest lounge watching tv. She gave a new guest a key to one of our rooms, forgot to deadbolt, resulting in a stranger walking in 2am. When notified management was very apologetic.

Plussat: Location

Miinukset: Check in was very late and I missed my resting time from the trip and I had to rush out for the sight and sound theater

Plussat: Location. Dinner okay. I would like to be able to write two or three sentences but quite frankly this hotel was absolutely disappointing in so many ways.

Miinukset: Mattress in our room was like sleeping in a hammock they had nothing to replace it with. Mattress was dated 2012 it is now 2019 mattresses should bechecked. I came with a service dog indicating that I had a some type of a problem so they gave the room with the walk-in shower to my daughter and left me with a room that had a lovely tub that was dangerous for me to use as I had nothing to hold on to therefore I did not shower for 3 days. they should have asked before giving me a room that was totally unsuitable. They don't do anything perceptively wrong they just don't pay attention. Hotel bar is basically the same once again they don't pay attention to the customer. Waitress spent a lot of time talking her to her friends and not looking around to see if anybody wanted to be served so my husband just walked out without sitting down and having a cocktail. Wonderful bath amenities. Bigelow is a fabulous company, but I'd rather have little Keurig pot in my room where I could get a decent cup of coffee in the morning instead of sludge they're serving in the dining room. my husband and I are also in the hospitality business albeit on a much smaller scale but we have learned that there are certain things clients really respect and find helpfu.l they are running this hotel like a factory.

Plussat: Beautiful historic hotel. Facilities were remarkable. Complimentary breakfast exceeded our expectations. Drinks at the bar and restaurant were not overpriced. Staff was friendly and helpful, especially the housekeeping. This hotel has a two year waiting list for weddings. I can see why!

Miinukset: We had no complaints!

Plussat: The location was good.The building was new and nicely decorated.

Miinukset: The hotel did a great marketing job including the appearance and the website. But the details like furniture, breakfast, services were a little bit cheap, and off the target.

Plussat: Like the way they kept the old feel of the building. Room was nice and clean.

Miinukset: Only negatives are HVAC system is loud and parking lot had bright lights and there were no blackout curtains.

Plussat: The location and price we had to pay.

Miinukset: No. Cannot think of anything negative to say about this hotel.

Plussat: Feels more home-like to me because of the exposed wood and brick. The breakfast, though described as "continental," was quite generous and very good.

Plussat: Very good breakfast

Plussat: Everything

Miinukset: None

Plussat: It was clean.

Miinukset: N/A

Plussat: The originality of the building. Restaurant was excellent.

Miinukset: One of the worst beds I've ever slept in. It felt like a cot on top of a wooden box. Could not get rest on this mattress. And looking out my window at a sign advertising a mattress factory did not help!

Plussat: That is maintained the overall character of the original cork factory. The lobby and restaurant areas were stunning, and the room had a wonderful character.

Miinukset: No!

Plussat: the staff was very friendly

Miinukset: no

Plussat: Everything!

Miinukset: The check in staff was rude and did not want to assist me.

Plussat: Clean, comfy bed, great breakfast .

Miinukset: Nothing

Plussat: Clean and very accessible to various shopping centers. Staff was excellent.

Miinukset: That we couldn’t stay longer. No complaints at all. Hot breakfast and great environment.

Plussat: Very clean hotel inside and outside and located a few miles from all the area amenities would recomend homewood Suites in Lancaster to all my friends and family

Plussat: Clean

Miinukset: No shower caps

Plussat: Room was quite nice. Breakfast had good choices.

Miinukset: Mattress was a little too soft and pillows too soft as well

Plussat: The rooms were spacious and comfortable, all the expectations of like being home

Miinukset: N/A

Plussat: Nothing

Miinukset: The manager Clair has no idea about costumer service. The toilet was leaking water and clearly broken. There were pieces of the soap holder in the floor. The air filter was disgusting and the air condition unit only got the room to 73 degrees. We asked for extra blankets in our party if 5 and they said that 2 extra was all they were going to give us. I would run away from this place. Stay clear if it.

Plussat: The hotel was very clean and pretty. The staff was amazingly helpful, even giving us their own jumper cables and singing a song for us at our request. Amazing kindness shown. Highest ratings!!

Miinukset: Nope

Plussat: Close enough; bar and bistro; parking

Miinukset: At checkin we were not given our breakfast vouchers

Miinukset: The bar area didn’t have the proper glassware for the drinks. No martini glass and no margarita glass. To me the simple things is all that matters.

Plussat: When we first got to the hotel we were in a rush. Unfortunately we got a set of key cards that didn't work. Then, even our replacement keys didn't work. You would think this would be a negative review. But they handled this all very. Very helpfully. The room cleaners helped us into the room and understood our time issues. Everyone in this hotel did their best and I would absolutely stay here again.

Miinukset: Absolutely nothing

Plussat: I was immediately greeted by representative Vondell. She was warm and friendly. She went out of her way to show kindness!!

Plussat: Updated, modern,bistro food was good according to my son and hubby, the way it sits back away from all the traffic, quiet

Miinukset: No

Plussat: Courtesy of staff

Miinukset: No

Plussat: The modern room, the staff and the breakfast buffet were all great!

Miinukset: I liked everything about my stay.

Miinukset: Not very friendly or welcoming gentleman

Plussat: Location, friendliness of the staff. We purchased the breakfast package and it was very good.

Miinukset: The rooms were clean, but dated. The bathroom had poor ventilation when fan was on. No high rise commode.

Plussat: The bed.

Miinukset: The breakfast.

Plussat: Staff was helpful from check in to check out. Bed was nice and comfortable. Shower pressure and temperature was great. Nice location and nice looking hotel.

Miinukset: Swim area was small. Hours were posted for closing at 11p.m. on the pool, yet we noticed people in approximately 11:20p.m. Just sad to know doors don't get locked on the swim area when we abided by the rules. Carpet walls in and around bathroom were dirty, mirror was dirty and spots/stains on the carpet and couch in the room upon arriving.

Plussat: It was just a few miles from where I was working.

Miinukset: The TV was at an odd angle. I couldn't see the full screen from the bed. The pillows sucked!!

Plussat: Large rooms - great common areas

Plussat: The gym

Miinukset: The service

Plussat: Swimming pool and friendly staff

Miinukset: breakfast not included; room was very dry; pillow a bit soft

Plussat: Very clean and spacious

Miinukset: The beds were hurting our backs it needs to be upgraded

Plussat: Great for toddlers. I’ve never seen such a great toddler pool.

Plussat: Nice and clean

Miinukset: When I checked in I didn't understand the direction to get to my room. The staff member responded "I all ready told you but if you need me to repeat it" I found that lacking in guest hospitality. My pillows were the lumpiness I have ever had in a hotel.

Plussat: It beautiful in great location Very nice Hotel

Miinukset: Breakfast not included

Plussat: Nice Hotel. Really great amenities- gym, indoor pool, indoor water park... I loved our jacuzzi tub in room - I relaxed in it most nights. It was helpful to warm up as we had some chilly October days.

Miinukset: Free internet is very slow. It took hours to upload 1 video. Must pay for faster internet. Also, wanted room service on my birthday, they were out of all steak items. I'm GF so options limited. Had to leave hotel for food and most places were closed.

Plussat: Very clean and friendly

Miinukset: Everything was perfect

Plussat: Excellent Staff, Swimming Facility and Restaurant

Miinukset: No Bell Hops to carry luggage. Very Very UNACCEPTABLE!!!!!!!!

Plussat: Really nothing.

Miinukset: When this location was Willow Valley it was luxurious and beautiful. The luxury and beauty are gone and everything is sterile.

Plussat: Very surprised. We travel alot and the last few times we've booked hotels we were very disappointed. This place had it all. Clean,update to date,very friendly staff, restaurant,bar, lobby was very comfortable.

Miinukset: Toilet was very,very low.

Plussat: It was well maintained.

Miinukset: Nothing that I can think of right now.

Plussat: Suppose to be indoor pool but it was below 60 degrees

Miinukset: Hook was bad and unfriendly staff

Plussat: Location

Plussat: Location

Miinukset: Rooms very small as was the bathroom. No fan in the bathroom. I did not like being charged $25 for incidentals should we use them. At checkout I was told that it would take a few days for fee to be removed from my credit card.

Plussat: The room was clean and we'll laid out

Miinukset: The bed was very uncomfortable and the pillows were practically useless. I woke up with a very sore neck after very poor sleep.

Plussat: The spacious room, pool and hot tub.

Miinukset: The staff behind the front desk when we checked in were rude and not very welcoming.

Miinukset: Thaw buffet breakfast looks awful. We chose to east somewhere else.

Plussat: Good breakfast service, well located

Miinukset: Guest laundry facilities have only one washer and dryer. The hotel caters to participants at the local USA FH tournament - which meant it was quite full. It was impossible to get a chance to launder.

Plussat: Good

Miinukset: The breakfast buffet should be included with the room price. Very few food options in the area. The $12 per person price was a little high and pricey for a family.

Plussat: Fitness and Pool area. Also very clean and beds and pillows were very comfortable Location was excellent

Miinukset: I noticed the staff was struggling checking in a family and they were not very professional. In my profession I am a Customer Support Mgr. so the situation could have been managed better than it was.

Plussat: Staff is very nice. Breakfast good. Great location. But was very upset and still am by the way they handled pool. I received the proverbial after stay email saying we'll fine tune our services, new hires and use as a learning experience. After collecting $600 for my stay I would have felt better with a more immediate fix. And I brought this to staff extremely politely every day. I should have been told its broke or cant change but I was told it would be taken care of and it was not. Dont imagine I'll see partial $ back?

Miinukset: All 3 days I brought to the staffs attention that somewhere in tbe poolhouse storeroom vicinity there was a vent blowing very cold air into the pool area almost as if an outside door was open. Unfortunately it was in the 30's all 3 days and you could feel the frigid air coming in pool area. Dampened the experience. Felt no one took me serious. Feel like it could have and should have been corrected. Whole reason I stayed there again was nice pool and hot tub

Plussat: Clean, nice breakfast. Friendly staff.

Miinukset: Needed updated. Basically never updated since the 90’s.

Plussat: We liked everything about our accommodations!

Plussat: Great friendly customer service. Lobby library a nice touch. Liked eating breakfast on real plates and using real silverware!!!

Miinukset: It was a bit dated

Plussat: Close to shopping

Plussat: The hotel was extremely charming with a fireplace in the lobby. It is conveniently located in the middle of everything to do and see in Lancaster. The staff was very helpful and accommodating. I can't wait to return to this hotel!

Miinukset: The pool was a bit too cool for my liking so I had to enjoy the hot tub instead. Unfortunately, I did not report this inconvenience to the staff at the hotel. The continental breakfast had a very nice variety of fruit but was otherwise just standard fare.

Plussat: First impression was a nice warm welcoming lobby. Next was the nice person working the desk was very friendly and out going and gave great advice for dining. The room was spacious and well laid out. Was a good value and across from Dutch Wonderland.

Miinukset: The room needed just a little sprucing to be perfect. Some paint on the doors and a steam or scrub of the bathroom tile grout. Dont let that keep you from staying here as the positives away this.

Plussat: Service was very good. Staff helpful with your needs.

Miinukset: like everything

Plussat: Location

Miinukset: Room was very outdated

Plussat: The staff was very helpful and professional. We will definitely use this hotel again.

Plussat: The hot tub was an added bonus after a long day of shopping also the cookies in the lobby was nice

Miinukset: I would have liked a chair in the bedroom so that instead of lying in bed I could sit and read

Plussat: The room was clean and the attendants were very nice.

Miinukset: The only thing was that I was not completely satisfied with the breakfast although I am a picky eater and there wasn't a lot for me to choose from. Loud guest in a close room was irritating but that was not the hotels fault.