Locanda San Verolo

We reserved a family room for 5 nights, this was on the top floor in a detached building away from the main hotel building. The main bedroom was great with lots of room and storage space for clothes. Our kids slept in the living room with two single ‘temporary’ beds. The bathroom was amazing (very large and well equipped) and was located between the two rooms. The staff were very pleasant and engaging.

The hotel advertised WiFi which did not extend to the detached building where our room was located. We therefore only had limited access when we were in the main building and had to rely on our own data provider. (Witnessed many people wandering about the place trying to obtain a signal - one guy with a laptop trying to conduct a business meeting by video). As we had paid €310 per night (!!!), we brought this to the attention of the management and were offered a room in the main building at a cheaper rate (a tiny bathroom and all 4 of us sleeping in one much smaller bedroom) but with the guarantee of WiFi). We were told that the room was not available until the third morning of our 5 night stay, but decided to give it a go. Unbelievably, the new room did not receive WiFi either and we could no longer connect to our own data provider and had essentially been moved to a worse room with no internet access at all. We could not believe that the management were unaware of this and as a result felt deceived, frustrated, let down and very inconvenienced. As a result we left the next day, 2 days early.