River Terrace Resort & Convention Center

Location was amazing, Gatlinburg was great, staff was really friendly and very helpful. I loved the ability to text the front desk.

The balcony was dirty, covered in a water leak, there was a bandaid on the ground. The coffee machine was missing a piece, the whole place just seemed old, a little out of date and dingy, paint scrapes and just poorly maintained. The WiFi was non-existent (the network was there but didn't work at all), the lack of elevator was a surprise, the hills were exhausting to climb...as well as the lack of hottub/whirlpool and no breakfast was frustrating.

Location, pool, room

Housekeeping only cleaned our room once in our 4 day stay. I submitted complaint at reception when we checked out but don't expect any reply. Would've liked a hotel breakfast service.