Hôtel Longemalle

The location. The decor. The room was comfortable and clean. Cosy feeling. Good bed.

The check in service was extremely slow. Understaffed. Could not check-in at 14:00, room was not even ready at 15:30. Went out and came back around 17:30 and my suitcases were not in the room. Had to call. Tv did not work and had to call twice to get it fixed and had to wait. My husband called reception for another reason and they hung up on him saying they would call him back. They never did. Water is offered only the first night. Water should be offered every day. How expensive is water? Considering what they charge for a room, surely water cannot be a problem.

Hotel was beautiful, rooms were comfortable and of high standard, location was perfect.

50 CHF per night was added at checkout for having my kid stay with me, and this is not a cost I agreed to upfront. Also, we did not order breakfast, so it cost the hotel exactly nothing extra for my kid to stay in the room with me. If I had known this, I would have booked a different hotel (this has never happened in any hotel I stayed in). Staff in general unfriendly - Did not bother to help with the stroller up the stairs to the elevator (even when they saw we were struggling), asked for an extra towel to be brought to the room only to wait 45 minutes before going downstairs myself to ask again and pick it up. Got a call from the hotel as I was already getting on a train saying that I took the signed copy of the receipt with me (I did not) asking me to come back and return it (I did not go back). I expect a bit more from the staff for 300 CHF/night.