Hotel Gravensteen

The room view was fantastic, having the castle just outside our window. Location of the hotel was great too.

You could hear other guests which unfortunately for us where very loud and disrespectful, arriving to their rooms really early (say 4am) and making too much noise in the halls and in their rooms. Hotel could try to control their guests and make their rooms soundproof. Also, we arrived a bit too early and were told to wait for check in, which is fine but after waiting 2 hours, we arrived again, now 15min before 3pm and were ignored until 3pm.

Nice venue with a very good location, with access to public transport, cafes, restaurants, bars, etc. Efficient but rather unfriendly personnel and clean rooms. It was my second (or third, perhaps) stay here.

The only bit to comment on (however, very important this time) is the fact that I did my booking two and a half months in advance, asking for a quiet room as I was traveling for business but unfortunately they didn't deliver. I was given a room above the reception and at the beginning of a transit corridor giving access to other rooms, with a door featuring a "please close gently" notice that of course only a few respected because you know, people are people :) Due to the noise coming from the reception and the one produced by several people slamming the door and talking in transit to the reception I cannot say that I had a pleasureful stay this time, unfortunately. Sorry, guys.