Pillows Grand Hotel Reylof

Erinomainen aamiainen, hotellin hyvä sijainti. Henkilökunta todella ystävällistä.

What's not to like, the hotel is stunning, the recent refurbishment has been amazing! Beautiful public areas, bright, airy, modern and spacious, but the absolute stand out memory I will keep is the staff! Never have I had such truly amazing customer service, from the moment we checked in the staff were friendly, polite, helpful and incredibly professional and efficient. The small touches are what really made our stay fantastic. The complimentary guidebook of Ghent and the walking map, the chocolate in the room from the Chocolatier at the end of the road, the welcome drinks. All the small things add up to make your stay truly memorable. Even after we had checked out the amazing customer service continued, we were running late to catch the tram to the train station so asked reception to call us a cab. Unfortunately, all the cabs were busy, and rather than miss our train, the Concierge drove us to the train station. AMAZING! I can't wait to go back!

Nothing, there is absolutely nothing negative I can say about our stay. Genuinely can't think of anything that can be improved upon.

Great breakfast, lovely facilities, friendly staff, amazing bed

nothing to do with the hotel but it rained

Interior of the hotel is so amazing

The service is quite normal and below expectation but not that bad.

We've stayed at this hotel several times now, and would always come back. It's in a great location, easy walking distance from the centre of Ghent (and with some very good bars and restaurants close by.). Staff are professional and helpful (we really appreciated the help of the young porter who dashed back to our room to retrieve a phone charger after we had checked out.). It has had a renovation since our last visit, and the bar has been moved to the first floor - it's a good location for a relaxing drink on arrival. Rooms are decorated in calm neutral tones, and are a good size with comfortable beds, good pillows, and plenty of storage space. The free minibar and welcome drink are a very nice touch. We'll definitely be back - many thanks.