Hotel Jen Penang by Shangri-La

Staff reception and room cleanliness.

Nothing in particular.

Breakfast was really good, staff was since and helpful as when I requested for fully boiled eggs they went to cook them for me from back kitchen.

Nothing particularly everything was okay. Only one small miscommunication when collecting our laundry. We called the front desk asking for collecting laundry they said yes Okay we will send them up and later a lady came to the door ask us to pay first at the front desk before she can return our clothes. So my husband has to go down to the front desk to confirm and ask put the bill on room then about almost an hour later the washed clothes finally arrived. It would be good if the front desk can check with us how would like us to pay for the laundry when we call to save this confusion

The cleanliness look, and location.

No free shutter for guests to and fro airport.

The atmosphere of the Club Room

The delay and abruptness of the Club Room manager when we were checking in. She obviously had more important things to do.

The staff are extraordinary, helpful and friendly. The room was very clean and breakfast was good as well. Highly recommended hotel in Penang.