Wassup Youth Hostel

That we didn't have to stay the booked time and got our money back for the outstanding nights.

Honesty. It is tricked at the price. On booking. com is a very reasonable price given. After booking, a service fee and taxes are added and suddenly it is 20% more expensive and therefore also more expensive than some good middle class hotel in a better location. Normally in Malaysia is the last price given . The hostel is also not trustworthy with regard to the laundry service, it can be read on a sign that there is no liability for damage and loss of the clothes wich been given to the laundry. The rooms are not in good condition. Almost in need of renovation or more shabby. Partly if the rooms are with water damage and black mold. Many on booking. com flattened features are not available. We had to check many rooms until we found a reasonably acceptable room. The WiFi is extremely slow and unstable. Massive noise is emanating from the bar in the house, so sleep-dry earplugs were out of the question. The manager cannot be reached. Only one of the staff appears to be authorized to make decisions. This person has to eat at first had and for a extensively long time before she was ready to take care of our complaint. There was no discount or excuse for the shortcomings and inconveniences we had. Overall, the service was not friendly or professional.