Glen Allen hotellia

Plussat: Amazingly friendly and accommodating staff. Jane was great!

Plussat: I have stayed here a few times. Love the size of the room and how functional it is. The staff is always very nice.

Plussat: The Lady at the first desk name Jane was very helpful. I love the layout of the room. It's in am location.

Miinukset: They don't come clean every day.

Plussat: The room was pretty nice and comfortable. Worth the amount I paid for the weekend. There was an eaise of access to the activities i wanted to do woth my 7 year old daughter.

Miinukset: The bedroom and bathroom door did not close all the way and was very hard to open. The bathroom door had a huge crack in it. Other then that the room was nice.

Plussat: Clean and comfortable room. Friendly staff.

Miinukset: Nope

Plussat: The area is very nice. It can take 30 minutes to get to VCU from there in the morning.

Plussat: Nothing

Miinukset: We expected two rooms with two queens. Instead we got two rooms with 1 queen in each to sleep 6 people. Not happy to say the least.

Plussat: Basic, but very clean, neat, spacious, comfortable, hospitable, ample parking. Good value for someone who just wanted a quick place to crash for the night while traveling on business. Good, towels, pillows, and blankets.

Miinukset: Prefer more outlets at the head of the bed, & a wider night stand on one side, but tremendous surface area work space, &plenty of outlets in the room. No free breakfast, but superior vending options. Didn't expect breakfast due to extended stay focus.

Plussat: Convienent

Miinukset: The hotel assumed we wanted a smoking room. Obviously, we did not. Most hotels don't even offer indoor smoking anymore. I would not stay in a room that had been smoked in.

Plussat: Candle wood is excellent

Miinukset: Nope

Plussat: Room

Miinukset: No

Plussat: Felt like we were right at home everything we needed nice soft fluffy pillows nice comfortable bed relaxing couch and living area

Miinukset: Everything is what we needed fit for our little visit

Plussat: I didn’t like the outside The building looks old

Miinukset: The service was very nice

Plussat: breakfast was great and the staff was very friendly

Miinukset: The beds were not as comfy as other hotels I have stayed at, I spent hours rolling around trying to find a comfortable spot.

Plussat: The room was beautiful and I loved the shower

Miinukset: The elevator was far from my room

Plussat: Very clean, very comfortable bed, pleasant atmosphere overall. The lounge where they serve breakfast is nice.

Miinukset: I can't stand the "modern" sliding glass door they have on the bathroom. It provides no seal, so that others in the room have to hear your business on the toilet. It also lets all the light through, so at night it disturbs the other person sleeping.

Plussat: Clean and beautiful

Miinukset: Understaffed restaurant

Plussat: The room was very quiet and comfortable!

Miinukset: It would have been better if the room had a microwave.

Plussat: Nice bed and shower.

Miinukset: The air conditioning could have been better. It was in the 90's over the weekend and the room felt muggy.

Plussat: Lobby was nice and up to date

Miinukset: Staff unhelpful on arrival Room was not cleaned/ straightened during the day and had to re-use old towels bc they weren’t replaced

Plussat: Decor was beautiful

Miinukset: Nope

Plussat: The beds were amazing not to soft and not to hard. The pillows and comforter we're out of this world .

Miinukset: Very slow turn over of the rooms.we were not able to get into our room till after 6pm. Check in was at 3.

Plussat: location

Miinukset: Bed could have been more comfortable.

Plussat: All above

Miinukset: There was noting I didn’t like

Plussat: Quiet location. The staff was friendly and helpful.

Miinukset: The furniture in the room was a little old or worn out.

Plussat: Quiet room.

Miinukset: No microwave in the room, but there was a mini refrigerator Bed was too soft and lumpy..mattress needs to be replaced

Plussat: Good central location to everything

Miinukset: The electric was out when we came back for the night, toilets don’t seem to work very well.

Plussat: I love the location and that it’s hidden and the staff is very nice.

Miinukset: The rooms could be cleaner and the sink is not in the bathroom, it’s on the room outside the bathroom.

Plussat: Location

Miinukset: Our view was a brick wall. The bathroom sink was about four feet from the bed. The water closet was a total claustrophobic nightmare. So narrow and tight that when you entered you had to stand between the tub and toilet in order to close the door. Being that we booked through booking.com it appeared as though the hotel reserved the worse possible room for us. The hotel had no internet when we checked in, which was not restored until the next day. I had to complete a paper form to register with only one room key provided for us. I would not recommend Hyatt Place.

Plussat: The location was good

Miinukset: Woke up the following morning to pain, looked in my bed to find a needle stuck in my sheets which cut my hand open. When I went to the front desk she didn''t seem bothered. Later someone came to investigate and more or less implied I placed it there.

Plussat: Location

Miinukset: They could have included breakfast with the room fee. Very difficult to find with gps

Plussat: Great location and very nice staff. Room was clean and comfortable.

Plussat: I appreciated the free breakfast and the check in staff were pleasant and helpful

Miinukset: NO

Plussat: Breakfast was outstanding and Staff was exceptional. Both Demetria and Jeffrey were wonderful Ambassadors for your Brand and for this particular location!

Plussat: N/A

Miinukset: The customer service at check In.

Plussat: Mickey the check in clerk was fantastic. Loved the hot tub

Miinukset: Price

Plussat: Location around a shopping center, easy check-in, quiet.

Miinukset: Mattress was NOT comfortable. Had a bad nights sleep.

Plussat: The room was clean with comfortable beds and the breakfast was good and convenient. The proximity to the interstate helped us to get back on the road quickly.

Plussat: Everything was clean and people were very nice, The marketing manager (I think that's what she said)introduced herself and wanted to be any help that she could for us. we had a great time all around.

Plussat: THE STAFF WERE VERY FRIENDLY AND HELPFUL. I LOVED THAT THEY HAD CHOCOLATE CHIP COOKIES OUT, THEY WERE DELICIOUS. THE ROOMS WERE NICE AND CLEAN, AND THE BREAKFAST WAS FANTASTIC THE LADY WHO WAS TAKING CARE OF IT, DID A FANTASTIC JOB AND SHE KEPT IT FILLED AND WAS THE ONLY ONE DOING IT. NOT SURE OF HER NAME BUT SHE NEEDS TO BE ACKNOWLEDGED FOR WHAT SHE DID AND TO THANK HER.

Miinukset: THE POOL WATER COOL, WOULD HAVE LIKED A LOT WARMER.

Plussat: The breakfast was very good the kids enjoyed it. The pool and hot tub were great.

Miinukset: The tiles near the pool were too slippery.

Plussat: Nice well kept

Miinukset: There was sport things going on and the pool was full of kids the first night we were there.

Plussat: Managers Reception. Above and beyond the expected!

Plussat: Hot shower

Miinukset: Check out was at 11am but I didn’t check in until 2am and they wouldn’t give me a late check out. First time that has ever happened

Plussat: Always very accommodating. Thank you very much for your consistency! Great check in, solid breakfast, very spacious room.

Miinukset: Nothing not to be liked - except the loud Buffalo Wild Wings band next door. :(

Plussat: Location

Miinukset: None

Plussat: Cleanliness/ staff

Plussat: Nothing, do not come there.

Miinukset: This is the worst experience that I had, when I left there is no one at the front desk to do my check out.

Plussat: Clean clean clean !

Plussat: Appear of the room and its furniture. General atmosphere of the entire hotel. The friendliness of the dining facility staff and their efforts to accommodate us.

Plussat: I really liked how clean the rooms were.

Miinukset: We didn’t have any hot water to shower in due to broiler being down in the basement .

Plussat: Great location, very nice amenities, and the room was nice

Miinukset: No

Plussat: Clean comfortable room

Plussat: location, personable staff, comfortable and affordable at that time...

Miinukset: toilet-VERY LOUD

Plussat: Very clean a definite 3. Star hotel

Miinukset: No

Plussat: The service the bartender she was absolutely amazing!

Miinukset: No

Plussat: The hotel was clean

Miinukset: The staff. The manager.

Plussat: Location

Miinukset: Pool was closed. Toilet handle had to be held to flush. Safe was broken. Cold water took forever to come out.

Plussat: Very modern, not outdated like most hotels. Clean

Miinukset: Room was somewhat small but still loved the hotel

Plussat: It was in an excellent location. The staff was friendly. The decor was new and gorgeous. The pool was warm. The room was perfectly laid out and comfy. Great free parking. I loved everything about this place.

Miinukset: Nothing, it was perfect!

Plussat: Design of hotel was great

Miinukset: A/C in room was not working, phone did not work, not enough towels for 2 people

Plussat: Great location.

Miinukset: It was a very noisy hotel.

Plussat: The location was great and I was able to get into the room early when I arrived which was a huge plus.

Miinukset: The decor is average. It tries to be trendy but reminds me of Ikea. It was not very clean, it had been cleaned but not in detail or the edges of carpet/corners. The sheets were old and very nubby like they needed to be shaved. The room was very very smal

Plussat: Location

Miinukset: Rooms a little worn and badic

Plussat: Comfortable bed; not too soft Excellent location for event I was attending; easy parking

Miinukset: Door was ajar on arrival; needed to be firmly closed in order to latch on arriving / departing

Plussat: Every single staff member I encountered was FANTASTIC! They were all Super friendly, helpful and positive/happy, it was so refreshing! I liked the breakfast options, they were yummy and the free espresso was my excellent!

Miinukset: I wish I could have ordered my breakfast to be delivered to my room with my coffee, that would have helped me with getting ready for work in the morning. Also, the pool area was under construction at the time, so I was unable to enjoy that, however they DID offer several other options instead, I just didn’t want to leave the hotel.

Plussat: It was clean, modern and I truly felt like I was on vacation. The beds were soooo comfortable and you can tell the staff does a great job cleaning the rooms.

Miinukset: There was nothing that disliked. It was private...it was clean and in safe environment.

Plussat: The acac gym that was right around the block

Miinukset: The thin walls. The $2.50 water bottles that came out of a $6 case. The salsa night that went on till 1am when my daughter had to be up for an 8am game.

Plussat: Night shift front desk lady on 11/22 was very accommodating and pleasant to deal with. We were running late to a wedding & only had time for a quick check-in before leaving for the wedding. She booked us the closest room to the elevator so we can get in and out rather easily.

Plussat: Clean and helpful staff

Miinukset: Got very hot at night and uncomfortable at night while sleeping

Plussat: Clean and great staff

Miinukset: Room got very hot at night

Plussat: Clean close to job

Miinukset: Liked everything about property

Plussat: Breakfast was really good and the hotel was very clean and up to date. Will defiantly be staying again.

Plussat: The corned beef hash breakfast which is far too rare. Please serve more frequently!

Miinukset: The lack of corned beef hash! Hahahahaha!

Plussat: Clean comfy rooms and friendly staff

Miinukset: Ac seemed to stop working at night unless you were moving around

Plussat: The location

Miinukset: We have stayed at this hotel before and unfortunately it seems to be going down hill. From the front desk,how hot our room was at 8pm, sheets having something on them and then breakfast was a little disappointing. However the breakfast staff was good.

Plussat: I loved the room!! I was super clean and the lady who checked me in was super friendly and so was the lady who checked me out! I will DEFINITELY stay here again next time I’m here!

Plussat: Nice breakfast , nice staff. No complaints here.

Plussat: Clean and comfortable room. Friendly staff.

Miinukset: Nope

Plussat: I like the bed and the shower

Miinukset: The staff during the check in was rude. When I checked out the lady at the front desk told house keeping to go check the room to make sure we didn't damage it. That was inappropriate and unprofessional

Plussat: Decided to stay in here at the last minute and I’m glad I did. The staff was friendly and professional. It was walking distance from the mall, a few eateries, and the movies. My children really enjoyed the room as well. I’d definitely stay there again.

Miinukset: I only wished they had a better variety for breakfast,

Plussat: There was a stain on the pull out bed, so we couldn’t use that. I was awakened at midnight and had other guest attempt to open the door three times because the staff Melissa did not completely register me in the room. So they checked in another guest to my room. This phone call waked me up after a very long day of travel. I was in town for the funeral of my family member. This did not reduce my stress.

Miinukset: Read above.

Plussat: Breakfast was great.

Miinukset: Elevator was squeaky and rattling. It was s little intimidating.

Miinukset: Breakfast had very stale bagels and croissants. Hard as a brick! Also I noticed that the oatmeal additions were not covered during the day and evening the night before I ate breakfast. Not healthy. The booking application gave a Richmond Virginia address and it is actually in a different city.

Plussat: Clean and comfortable room. Friendly staff.

Miinukset: Nope.

Plussat: We were surprised when we walked in the room and saw how big the room was. We did not expect that. We were also surprised to find out that there was a trundle bed pull out with the couch. That was a very nice extra that we did not expect.

Miinukset: Nope. Everything was good.

Plussat: The breakfast was great not your normal hotel breakfast

Plussat: The breakfast was good.

Miinukset: There was a barking dog the room next to us. Even though we were on a higher floor.

Plussat: The staff was friendly and helpful throughout my entire stay. The room was clean ask the hotel was close to local restaurants and shops. I was able to utilize their laundry facilities and parking was always easy to find.

Miinukset: Everything was great.

Plussat: Close to the highway, but its quiet at night! Stores are nearby.Easy to find. Bed is very comfortable. And you will see a welcome message on the tv with your name on it!

Miinukset: Sink is seperated from the bathroom, No sugar or coffee cream in the room but they have some at the lobby i just got lucky i got in there before they clean everything up.

Plussat: Nicest couch I have ever seen in a hotel room. Very unique layout. Super clea. Very friendly staff

Miinukset: Bathroom ( mainly the tub) was outdated

Plussat: Everything

Miinukset: No

Plussat: What I like best about my stay in the hotel was very clean and the staff was very nice and the breakfast was very good

Miinukset: The only thing that I didn’t like were the walls were very thin you could hear the people at the next room and the elevator had a big gap and it

Plussat: It was a very nice hotel and the staff were very welcoming.

Miinukset: I loved everything.

Plussat: Very friendly staff and nice rooms!

Plussat: Location was easy to find and near a lot of restaurants, entertainment, and gas stations. Staff are always personable and helpful.

Plussat: While it was off a main road, it was tucked into a complex that made for a quiet stay. Staff were wonderful. It was a great experience.

Plussat: location

Plussat: It had a 12 o'clock check out time.

Miinukset: The Bistro was closed for remodeling. That information was not on your site. The hot tub did not work. And there was no hot water in the room.

Plussat: The welcoming staff, the facilities recently updated, the rooms are larger than most. The lounge area is roomy and comfortable! An excellent place for a family vacation!

Plussat: The hotel staff were nice and courteous. The facility was nice. It was in a convenient location.

Plussat: Great customer service

Miinukset: They ran out of washrags and I had to wait

Plussat: Comfort and the staff

Miinukset: No continental breakfast

Plussat: Room was spacious, quiet and clean.

Miinukset: Breakfast wasn't included.

Plussat: N/A I didn't have breakfast this travel. Maybe next time.

Miinukset: Did not adventure too much on this one. But didn't find unpleasantness.

Plussat: The location is great. The guest services was great providing social hour of snacks and drinks. Breakfast was great too!

Miinukset: The room looked very nice but the smell was almost overpowering. It smelled like cleaning supplies or an old smell, not for sure. Once in the room you don't realize until you step out and return.

Plussat: Great hotel and great buffet breakfast.

Miinukset: Elevator sounds like it is about to break down,loud terrible sound. Elevator floor was not mopped both days I was there. Other than that great hotel,service and price.

Plussat: Great

Plussat: Roominess of the hotel and the bed was great.

Miinukset: They are in the middle of a renovation and some areas were not available such as the pool. They did try to accommodate all needs.

Plussat: The location of the hotel was superb. It was close to the Broad Street. The staff were very friendly. Being a Hilton member I liked the complimentary water. Very needful as I arrived at night.

Miinukset: My king suite was small compared to Homewood Suites in Ajax, Canada.

Plussat: Considering how everyhitng was during construction and the fact the hotel staff was sitting in a tiny room with no air conditoning on a 95 degree day, they were very nice and helpful

Miinukset: Did not know the hotel was under contruction. Hammering in the morning from work crews woke me. Difficult to navigate getting breakfast and drinks around work crew. Horrible stale, mildew smell in the room

Plussat: Size of room; location; free breakfast

Plussat: location

Plussat: The staff was exceptionally pleasing and easy to engage. I would like to add an extra comment regarding the house keeper on my floor (3rd), she was really amazing and very supportive of my request during the stay.

Plussat: I was never booked in for my stay had to wait and hour for a room system was down could not get a key made so the hotel stated to refund us our money back

Miinukset: The wait to get rest and relax

Plussat: I love the location. Its very close to every store you can think of. I love how clean it is and having the kitchen area is amazing as well. The shower water feels amazing. The check in was very quick. Our room was ready before check in. I was so happy because a 3 hour drive had turned into 5 hours and I was ready to for my nap lol The floor I was on was very quiet. No noise over top of me.

Miinukset: I have no cons about the property.

Plussat: We just came from a week at another suite hotel, near Williamsburg, and that was superior in every way — staff, quality of the rooms, service, breakfast. Homewood excels!

Miinukset: I was disappointed that the internet went down for about 24 hours; I know it wasn't the hotel's fault, but it was disruptive.

Plussat: The only complaint I have is with the stove it was not working properly at high temperature took me 3 hours to cook fried chicken door broke and the oven did not cook my biscuits other than that excellent service

Miinukset: Excellent service

Plussat: Staff members were all very friendly and helpful.

Miinukset: I was on the first floor below some active kids and there was a fair amount of thumping. Fortunately they went to bed early. I did not complain to the staff about it.

Plussat: It was a good location for us, as we were visiting our 28-year-old son, who lives and works in Richmond. We typically stay in the city when we visit, but we were going to a John Gorka concert at the Unitarian Church in Glenn Allen, so we wanted to be outside the city. We also picked up a small brochure for the Silver Diner at your hotel and ate their with our son, who happens to be Vegan. The Silver Diner was AWESOME! It was perfect for us because it satisfied everybody (vegan and non-vegan). We liked the location because it is close to restaurants and other amenities and we enjoyed the peace and quiet OUTSIDE of Richmond. We will likely return. We also liked having a kitchen!

Miinukset: There really wasn't anything we didn't like.

Plussat: The staff was excellent and very informative. I would recommend this hotel to others.

Miinukset: We enjoyed everything about it, we don't have anything negative to say about it.

Plussat: Very wuiet

Miinukset: Room smells bad

Plussat: N/A

Miinukset: I. The shower near the soap dispenser was hair, and not my hair. Also, there were items under the bed, which I assuming was left by the previous guest.

Plussat: The staff was very friendly and answered all my questions.

Miinukset: Not really anything to change. Definitely no issues.

Plussat: The staff is extremely friendly, the rooms are very comfortable and I must say it is my favorite hotel in Richmond to stay at.

Plussat: It was clean. Didn't get to eat breakfast. Check out at 12 but breakfast ends at 10 am. Nice full kitchen. Like it had a sleeper sofa we could put our 4 yr old old. Def bring another blanket for sofa bed. The ones they provide are thinner. They provide full bottles of shower gel, shampoo and conditioner with tea tree oils connecters directly in the shower. the hotel was quiet and out of the way from traffic ECT.

Miinukset: The only issues we had was that there was a slight smoke smell in the room. The kitchen water faucet was backwards, hot in right and not the left like usual. Also bring your own drinks etc. I got 2 20 oz bottles of pop and a apple juice and they charge $10. That's highway robbery. They don't have any disposable cups and a glass in the bathroom. Not sure how it if it had been cleaned right. It has streaks which led me to think it had been hand washed and dried. Def not sanitary.

Plussat: Staff was amazing. Good breakfast selection.

Plussat: Great and friendly staff, mostly clean.

Miinukset: Little issue that is big for me, the cups provided for coffee in the rooms cannot handle the heat and leak after 2-3 minutes. Everything looks and feels fine, but the details and forethought of the guest experience are just a little off. Details and finishing touches away from being great, none of the renovations that were occurring impacted my stay.

Plussat: Had some gluten free options. Coffee was tasty.

Miinukset: Our ecofriendly room had a problem with the phone and heater, but got fixed right away. There was a light scent when I entered the room so that was disappointing.

Plussat: Friendliness of workers. Offering of warm cookies and beverage was a special treat. Clean room and quiet. Great breakfast!

Miinukset: Enjoyed our stay.

Miinukset: The sheets were dirty when we got to our room. The front desk girl made it very clear she didn’t have time for the system being down at the time and she found it very odd that we were traveling for leisure.

Plussat: Awesome customer service

Miinukset: Loud room location, could hear every move of the neighbor.

Plussat: A lot of selection for a type one diabetic

Miinukset: More Splenda availability

Plussat: Very comfortable room. Beautiful location

Plussat: The property was quiet and the staff was very friendly and accommodating

Plussat: The staff understood I had an interview until 12:30 and allowed us to have a late check out at 1:30. The room itself was exactly as expected. Everything I needed was there. Free coffee in the lobby at all times.

Miinukset: The breakfast was just okay. Only bacon, I prefer sausage.

Plussat: Easy check in, water bottle at check in, friendly staff, full hot breakfast

Miinukset: Computer was down, have not received email receipt yet (24 hours later)

Plussat: Everything was great. Breakfast was very good. Pool is nice. Staff are friendly and do whatever you ask of them and the location is very convenient and close by everything.

Miinukset: There is nothing bad about this hotel. They are amazing and I will be staying here again for sure

Plussat: Excellent location as we wanted to visit the Ginter Gardens

Plussat: Room and hotel was clean and quiet.

Miinukset: Did not like the mini bed pillows

Plussat: I did not like anything. Room was large, but dated. New cost of paint on wall, but really old style Sofa bed had a stain on it, did not want to sit on it. Chose room as it advertised kitchenette, however, no dishes, pots, not even a kettle was provided- so it was useless!. Bed uncomfortable. One bar of soap so had to use for basin and tub, no lotion. Bathroom really shows age and condition of room. . I hated this hotel.

Miinukset: I hated the entire experience. Would never stay in a Best Western or even a Plus as this was suppose to be.

Plussat: Very clean and comfortable, friendly staff, nice breakfast.

Miinukset: Location close to the interstate but you have to drive to downtown and there is not much around the hotel.

Plussat: Location and cleaniness

Miinukset: The thermostat did not work in my room. So very hot

Plussat: The facility was very clean, location was perfect.

Miinukset: Bed and pillows were a bit hard

Plussat: Breakfast has hot options like scrambled eggs, sausages; other options like yogurt, fruits, bread; instant cereal, juice (from machine), coffee - pretty good for the price you pay. good location - 15-mins drive to Richmond downtown. Also it's close to Lewis Ginter Botanical Garden - beautifully decorated during Christmas holidays. The rooms itself looks for its price, clean enough, a little bit outdated but still good.

Miinukset: Breakfast time is till 9:30am that's too early for me, skipped one morning during staying as I overslept :) The room I got after check-in had very strange smell, I requested a new room - it was done without any questions. But seems that thermostat wasn't working, temperature didn't get to the set point. It wasn't a big problem at the time of staying though. Walls are thin, could hear snoring of my neighbor

Plussat: We booked this room because of the whirlpool in the room. But you need it because it takes 3 pillows to equal 1 pillow.

Miinukset: The construction during my Sunday afternoon nap on Labor Day Weekend. Of all the weekends to do construction. Only one person was appropriately friendly, the Monday AM front desk lady was particularly rude multiple times.

Plussat: The continental breakfast was great. The hotel and rooms were very clean.

Miinukset: No complaints.

Plussat: Nothing positive

Miinukset: Rude receptionist who did not check me in properly. Breakfast was not served to meet travelers with early morning flights.

Plussat: Clean, quiet, and Convenient.

Plussat: Nice hot breakfast with an attentive staff keeping it will stocked & clean. Had booked for 4 nights but need to leave after 3 as there was a snow storm coming at home & they credit our account for the one night.

Plussat: Great staff and very clean

Miinukset: Parking

Plussat: Location near I-95, newly renovated, suite had a mini-kitchen with sink, full-size refrigerator, large space-saver microwave, hot plate, and basic cooking and eating utensils. The microwave popcorn was a nice touch. Large flat-screen TV. Also close to a shopping center and restaurants.

Miinukset: Nothing.

Plussat: Room smelled like smoke even though it was supposed to be a non smoking room. When the AC turned off it was so bad I couldn’t sleep. At first glance the room was nice, but unfortunately smokers have ruined this room.

Miinukset: Smoke smell

Miinukset: The room had a terrible odor

Plussat: The room had all that we needed even to cook. The bathroom was very clean. But I was given a smoking room, so a non smoker, it was very difficult for me, but there no rooms available to be switched for me.

Miinukset: The smoking room given to me and the floor was no vacuumed.

Plussat: I liked it was convenient to plenty of shops. The smell was great no bad odor.

Miinukset: Wat we did not like was when we started preparing for bed there was a dead roach on the bed beside the pillow. That is totally unexceptionable.

Plussat: I like the convenience to the highway. Check-in and out was simple. Love the kitchen just in case we needed it. Very comfortable for one night.

Miinukset: Wish there was a continental breakfast but was told afterwards that because there was a kitchen that you could purchase from them for food. Ended up eating breakfast somewhere else.

Plussat: Bedbugs were found in my room and I had to relocate to another hotel without assistance which was a major inconvenience.

Plussat: The room was spacious, especially the kitchen. The bathroom shower had great water pressure. The staff gave us snacks for our troubles upon checking in.

Miinukset: The staff checked me in to an occupied room, switched me out to the wrong type room that smelled of smoke & on the third try finally got my reservation correct. The road noise from the highway is rather loud. This location does NOT have breakfast.

Plussat: Everything

Miinukset: Nothing

Plussat: The location was great and pet-friendly. Hotel employee checked us in & gave good meal recommendations. When we found the ice maker wasn't working, Hotel employee found ice for us, so we didn't have to make an extra stop on our trip. We appr

Miinukset: The ice maker didn't work. There was a funky smell when we came in, but once we started up the air conditioning and got the air circulating, it was no longer an issue.

Miinukset: Sheets were dirty. Had to ask for more. Location is in the cut. Looks sketchy from the outside. Rooms are outdated

Plussat: Nothing. The hotel was undergoing a renovation and would probably be better once completed. The room had a strange odor that was probably mold.

Miinukset: Breakfast was comprised of low quality pastries, instant oatmeal and prepackaged fair.

Plussat: From easy checkin even though we were early to room size and comfort. All staff was so pleasent and helpful. Free breakfast with alot of variety and good quality food! loved my stay!!

Miinukset: not at all!!

Plussat: Convenient location close to gas station, convenience stores, shops and restaurants. Breakfast is available.

Miinukset: Bathroom wasn't well cleaned. Room smelled musty.

Plussat: Check-in very quick and smooth especially during the late night.

Miinukset: The service at breakfast was horrible. There was a very long wait to make waffles. The attendant had a very bad attitude. Also, wearing airpods which was very unprofessional. She made a comment "I am so over this day and the people".

Plussat: It was an excellent visit and I will be coming back

Miinukset: Nothing

Plussat: Location

Miinukset: No

Plussat: Staff was pleasant

Miinukset: Break-in. Smelled like smoke despite being listed as smoke free. Peeling wallpaper. Shorting electronics in room. Loose fixtures in bathroom. Cheap TV. Poor breakfast.

Plussat: Comfy bed and comfy pillows

Miinukset: Bathroom floor and base of toilet not clean. Also hair in the shower.

Plussat: staff, location....

Miinukset: this was our 4th or 5th visit,,,our room was so-so..the toilet paper holder was broken and the bottom of toilet was full of rust all around it....very disappointing...i was aware that there are renovations, but those details are what make a hotel discouraging to re-book,,,,,,

Plussat: Nothing, my experience was awefull

Miinukset: The fact that my family and I weren't able to take a shower.

Plussat: Lemon water downstairs

Miinukset: Tub didn't drain well at all and you had to hold toilet lever down for 15 seconds or it wouldn't flush.

Plussat: Breakfast was great the first day; biscuits and gravy, bacon, etc. The second day was just sausage and eggs.

Miinukset: The hotel is obviously older and in competition with newer hotels. The staff is very friendly and the beds are comfy.