Glen Allen hotellia

Plussat: Friendly staff, cleanliness of room, great location. Walking distances to bars and restaurants.

Plussat: The location. Plenty of stores were nearby.

Plussat: It was clean. Not many guests

Miinukset: The facilities should be updated on their site. Almost every thing is not open. No pool, no exercise area, no food, etc. We travel at least 2-3 days a week and usually stay in a room $60-$80 per night. The cost at this location was $129 per night without any of the perks. Until "restrictions " are lifted there is no point in paying double for nothing extra. Many other hotels have full breakfast and open indoor pools. This one still does not. We had to also go back to the front desk for missing towels they would not bring them to the room.

Plussat: The breakfast wasn't open at this time which we were okah with.

Plussat: Very clean, comfort, friendly staff and great location with restaurants within easy walking distance and shopping nearby.

Plussat: Staff is amazing

Miinukset: The tv needs updated.

Plussat: Good location. Staff is helpful & (mostly) accommodating.

Miinukset: Check-in rocky. 1st room had chirping smoke alarm (batteries) & housekeeping was cleaning across the hall. Had to navigate over & thru piles of dirty linens, trash, cleaning supplies. Moved me vs fix alarm- 2nd room not fully clean; dirty microwave etc.

Plussat: The view

Plussat: Location was close drive or walk to shops and restaurants. Front desk staff was friendly and helpful.

Miinukset: Cleanliness of hotel was lacking: Every flight of stairs in one exit stairwell was dirty or littered with trash. Room (602) was not well maintained: the toilet seat is loose, A/C filter was broken & vibrated, bed sheet didn’t fit the mattress.

Plussat: I liked the close location to several restaurants and the friendliness of the staff

Miinukset: The water in the shower only got luke warm and it sounded like the water was running from flushing the toilet in other rooms all night.

Plussat: Great location, clean and comfortable

Miinukset: No, things were understandable due to covid 19

Plussat: Comfortable bed

Miinukset: Never received the hold they placed on my card not to mention they held 25$ then a random 50$ right after the 25$ was removed from my card I was promised it will be refunded and here it is dayssss later no refund I will not be staying here again!

Miinukset: Although I requested an extra bed for my 12 year old son at the time of reservation, the hotel did not provide such a bed.

Plussat: Room was really clean area was very quiet and the bed was comfortable

Miinukset: No

Plussat: The check in was really smooth. We got there at around 12:30 AM exhausted from a long drive from NJ. The gentleman (black man) at the counter was very friendly and very accommodating. I appreciated that as a weary traveler. Keep him!!!

Miinukset: There was no coffee when we came downstairs that morning. They ran out and none was replenished.

Plussat: Very friendly and courteous staff

Miinukset: I enjoyed everything that I observed

Plussat: Towels, Aristotle.

Miinukset: There were ants in my room. Not like the Springhill I stay in at Gaithersburg, MD. I was disappointed.

Plussat: The room layout and decor

Miinukset: My room seemed have been newly renovated and the sink fixtures in the bathroom were not secure to the sink. The top drawer to the dresser never closed.

Plussat: This hotel exceeded my expectations and I will be looking into staying at a Marriott in the future.

Miinukset: No.

Plussat: From the check in to the check out rooms where nice and clean

Miinukset: Relaxing clean satisfaction

Plussat: Very comfortable

Miinukset: Lack of seating. Had room for a loveseat

Plussat: Location and cost

Miinukset: Nope loved it

Plussat: I love the area and the hotel overall is nice

Miinukset: The staff horrible. The lady was rude and sat on her phone in the back room for what seemed forever, until she heard the front door. The room had ants and this is the second time I’ve come and it’s been an issue. First time, dirty panties le

Plussat: Great front desk service and accomodation of unique needs. Great COVID 19 Awareness. Very clean and well kept room for the price point.

Plussat: Location

Miinukset: They could have included breakfast with the room fee. Very difficult to find with gps

Plussat: Hotel was clean, comfortable and had all the amenities necessary for my stay. Location great. Loved the shuttle service as I was without a car.

Miinukset: The power continually went out for 20-30 minute intervals starting at 5am in the morning And continued to go out for periods of time throughout the morning. No notification from staff as to what was happening. I later understood from the shuttle driver when I asked, it was caused by an outside source with the electric company, but notification from staff would have been helpful, especially when you are on the 6th floor and the elevators and phones were effected and I was traveling on my own. Even just a comment at check out that morning would have been helpful.

Plussat: The manager was great !

Plussat: Location

Plussat: Everything was clean, the staff was friendly and helpful, and we had a wonderful stay. Would definitely stay again!

Miinukset: The only issue I had was trying to use the PrintMe system they had.. my document would not print and the front desk was busy, so I just left it. No big deal though

Plussat: I appreciated the free breakfast and the check in staff were pleasant and helpful

Miinukset: NO

Plussat: Room, even though it wasn’t what was originally requested in the booking site, was quiet, clean, comfortable, and satisfying. We had requested - and were confirmed for - a “high floor” room, only to find ourselves on the second floor. The room turned out fine, and the helpful staff refunded the extra cost of that “high floor” room.

Miinukset: Just the initial annoyance of the booking snafu.

Plussat: The location was good

Miinukset: Woke up the following morning to pain, looked in my bed to find a needle stuck in my sheets which cut my hand open. When I went to the front desk she didn''t seem bothered. Later someone came to investigate and more or less implied I placed it there.

Plussat: It was nice and private

Plussat: room

Miinukset: inattentive staff, house keeping

Plussat: The bed was very comfortable.

Miinukset: I found hairs in the shower and paper on the floor.

Plussat: Great location and very nice staff. Room was clean and comfortable.

Plussat: updated decor was great along with the spacious layout. We didn't stay long but compared to other places for same price point it was superior.

Miinukset: Beds were a little soft and TV was almost too big for room. Could stand to switch the larger TV to the lounge area with the bedroom. could have used a nice throw rug in the living area to soften the atmosphere.

Plussat: The location

Miinukset: We have stayed at this hotel before and unfortunately it seems to be going down hill. From the front desk,how hot our room was at 8pm, sheets having something on them and then breakfast was a little disappointing. However the breakfast staff was good.

Plussat: Breakfast was really good and the hotel was very clean and up to date. Will defiantly be staying again.

Plussat: Nice breakfast , nice staff. No complaints here.

Plussat: Front Desk Kayla is the best!!!

Miinukset: TV and Air conditioning didn’t work, for the first night, but it was fixed the second day.

Miinukset: Stoll to low

Plussat: Location, friendly staff. Ice cream bars in the snack shop.

Miinukset: No smoking No pool No decent breakfast

Plussat: No breakfast

Miinukset: Pools was closed

Miinukset: No one st front desk when I arrived at 7:30 pm. Had to pick up a phone and call for assistance. Still had to wait almost 10 min for someone to arrive. Hotel hard to find.

Plussat: Nothing

Miinukset: Children running and screaming in the halls. Drunk guests sitting on the hood of my car. Drunk guests vomiting in the doorway.

Plussat: Everything else was ok.

Miinukset: The Parties on both sides of the hall I was on, but no big deal. Stupid Covid made breakfast limited but my daughter enjoyed the muffins. The channels kept freezing on the tv.

Plussat: It was clean and a good price. No breakfast provided and the pool and spa are closed due to COVID-19.

Plussat: Location

Miinukset: None

Plussat: Didnt have availability or time to try the breakfast but im not thinking it would b much of an better experience.

Miinukset: Pretty much overall all not much fell way below expectations considering location it was in

Plussat: I like this hotel because it is always clean and comfortable. The staff is really nice, and it’s in Short Pump.

Plussat: The cleanliness and polite staff members

Miinukset: Had an issue with some things not working in the room but the manager made it better and I am very satisfied with the way my situation was taken care of and will always return to this hotel for all my away from home needs.

Plussat: Location

Miinukset: Room Service

Plussat: The things I like best about this property were it's location, the size of the room, it's features, laundry facilities located on site, and the ability to have a pet with you.

Miinukset: The things I disliked about this property were my contact with staff and management. None were native born Americans, and many were not fluent in English. I consistently had difficulty communicating with them regarding and problems, or requests.

Plussat: Where it is located

Miinukset: The people we were beside were to loud talking loud and the shower was barely working had to keep calling the staff.

Plussat: The location was the only good thing about this property because it was close to my family and some stores.

Miinukset: No parking after a certain early hour. To many commercial workers with trucks and men hanging out like it was a apartment complex. I did not feel safe. I also don't appreciate seeing mouse traps under the kitchen sink because that tells me that at some point they may have had vermin.

Plussat: Nothing

Miinukset: Their was hair all over my bed inside of the covers and all. All other rooms were reserved and they did not have extra covers. I needed up sleeping in my car that night and still awaiting to be refunded.

Plussat: Location was convenient. Priced well.

Miinukset: Older facility, could use some updating. Could really be cleaned better (chips seen under bathroom sink by trash can, hair in bathtub, bathtub not the cleanest).

Plussat: The price, location, open hours

Miinukset: There was a water leak when I first walked in, they don’t offer any sort of sanitary towels to clean for covid 19

Plussat: Clean, comfortable, pretty quite, good location

Miinukset: At first they told me they didn't have my reservation and no rooms available. Manager got it straight.

Plussat: Quietness

Miinukset: A/c didnt work,,bed was hard,,cable and wifi were iffy..

Plussat: Located close to where we needed to go.

Miinukset: Person working front office parked in space in front of room. Would not move. At first claimed it belonged to an employee but 2 minutes later confessed that it is his. Demanded that I move my vehicle from an empty spot in front of hotel.

Plussat: Nothing.the discriminate against black people.

Miinukset: They put people out their rooms while belongings were still in them.horrible staff horrible stay

Plussat: Nothing

Miinukset: The entire place was run down. Dirty room. Cracked drywall. Holes in the linens. Puckled and cracked flooring

Plussat: It was close. Very peaceful.

Miinukset: The air didn't work to well. And ot was a smoking room with no ash trays.

Miinukset: Everything there were no towels in my room or toliet paper snd the remote didnt work the entire i was here.

Plussat: Room was clean. Clean linens.

Miinukset: NA

Plussat: Location.

Miinukset: Saw a few spiders in the bathroom. Price could be lowered to --a night.

Plussat: we were given a handicap accessible room and so the bathroom was very spacious and clean. The water pressure and temperature in the shower was great. Our beds were comfortable and the room had a mini-refrigerator and microwave. I am an Indian and there was another Indian behind the counter at check-in.

Miinukset: I didn't like that we requested a non-smoking room and the kids kept telling me it smelled like smoke. We were 4 people in the room and we were only provided 2 bath towels. I had to request additional towels to actually accommodate out party. There was no complimentary buffet breakfast due to COVID which is understandable but they didn't even provide coffee makers in the room or at registration desk. We are paying the same rate without full services, its the least they could have done. Lastly, I stayed the following night at a LaQuinta and there was only a $3 difference in what I paid at Knights Inn but it was a night an day kind of difference.

Plussat: Comfortable

Miinukset: It was little bugs in the bathroom they roll up when you try to kill em

Plussat: The room was clean with clean linens the outside around the property was also neat and clean. Close the the highway and near shopping and site seeing.

Miinukset: NA

Miinukset: The information about the property & the room keys property working

Plussat: staff was amazing...the room was very nice

Miinukset: that all amenities were not available and we were still charged full price for the room.

Plussat: Relatively new building and rooms

Miinukset: I book this hotel for the pool but it was closed for maintenance... Walls are thin. I kept hearing conversations from the next door... Room service knocked my door at 10am to ask if I am checking out that day. What is the purpose of this question?!

Plussat: Location

Miinukset: Pool was closed. Toilet handle had to be held to flush. Safe was broken. Cold water took forever to come out.

Plussat: The decor through out the facilities

Plussat: Very modern, not outdated like most hotels. Clean

Miinukset: Room was somewhat small but still loved the hotel

Plussat: Salsa night in the lobby was great

Miinukset: The heat was hard to get to a comfortable temperature.

Plussat: Only hotel available on a busy weeekend

Miinukset: Basic Comfort Inn, nothing special

Plussat: Design of hotel was great

Miinukset: A/C in room was not working, phone did not work, not enough towels for 2 people

Plussat: Great location.

Miinukset: It was a very noisy hotel.

Plussat: The location was great and I was able to get into the room early when I arrived which was a huge plus.

Miinukset: The decor is average. It tries to be trendy but reminds me of Ikea. It was not very clean, it had been cleaned but not in detail or the edges of carpet/corners. The sheets were old and very nubby like they needed to be shaved. The room was very very smal

Plussat: Every single staff member I encountered was FANTASTIC! They were all Super friendly, helpful and positive/happy, it was so refreshing! I liked the breakfast options, they were yummy and the free espresso was my excellent!

Miinukset: I wish I could have ordered my breakfast to be delivered to my room with my coffee, that would have helped me with getting ready for work in the morning. Also, the pool area was under construction at the time, so I was unable to enjoy that, however they DID offer several other options instead, I just didn’t want to leave the hotel.

Plussat: It is very clean, quiet, roomy with free parking

Miinukset: Nothing really

Miinukset: The hotel smelled, our linen didn’t get changed, had to call down twice just to get towels, ice machines not working, complimentary breakfast was bare.....

Plussat: Love bathroom features

Miinukset: No microwave in room

Plussat: The room was beautiful and I loved the shower

Miinukset: The elevator was far from my room

Plussat: Just the accommodations period were amazing they was my first time ever choosing a booking a room by myself and I felt like I did a greasy job for my first time !

Plussat: Very clean, very comfortable bed, pleasant atmosphere overall. The lounge where they serve breakfast is nice.

Miinukset: I can't stand the "modern" sliding glass door they have on the bathroom. It provides no seal, so that others in the room have to hear your business on the toilet. It also lets all the light through, so at night it disturbs the other person sleeping.

Plussat: I like the location. Close to short pump mall which is what I was looking for.

Miinukset: We were not able to use the bathroom the morning after because it smelled like sewer. It smelled like a sewage backup. Called the front desk and she just said she’ll let the engineer know after we check out. Luckily, my daughter was staying in another rm and we ended up using her bathroom.

Plussat: Clean and beautiful

Miinukset: Understaffed restaurant

Plussat: overall facilities were good: nice warm, clean pool, nice spacious areas to lounge and have a gathering. helpful manager that let me in through the service door and directed me to the elevators

Miinukset: the location was not pleasant: in the middle of nowhere, no greenery, no walking paths-- industrial/office park. the sink in the bathroom was not draining well, I informed the housekeeper, but the issue was not fixed during my stay. single location of the elevator on a very large floor: would be a hike for people with mobility issues to get to their rooms at the end of the respective hotel wings

Plussat: Lobby was nice and up to date

Miinukset: Staff unhelpful on arrival Room was not cleaned/ straightened during the day and had to re-use old towels bc they weren’t replaced

Plussat: Decor was beautiful

Miinukset: Nope

Plussat: The beds were amazing not to soft and not to hard. The pillows and comforter we're out of this world .

Miinukset: Very slow turn over of the rooms.we were not able to get into our room till after 6pm. Check in was at 3.

Plussat: location

Miinukset: Bed could have been more comfortable.

Plussat: Very friendly staff and nice rooms!

Plussat: Location was easy to find and near a lot of restaurants, entertainment, and gas stations. Staff are always personable and helpful.

Plussat: While it was off a main road, it was tucked into a complex that made for a quiet stay. Staff were wonderful. It was a great experience.

Plussat: location

Plussat: It had a 12 o'clock check out time.

Miinukset: The Bistro was closed for remodeling. That information was not on your site. The hot tub did not work. And there was no hot water in the room.

Plussat: Visibly clean, smelled of cleaner. Courteous staff.

Miinukset: My only "issue" was something the staff/the company could not have known. Something in the air, or maybe the cleaner, set off my allergies, causing me to break out, in a big way! This experience will not deter future visits to Marriott establishments.

Plussat: I enjoyed my room it was nice and clean. Also I like the fact that there was an indoor pool because I like to be around water.

Miinukset: Ok so the only thing I didn’t like was the way the receptionist treated me upon my arrival. His words wasn’t so kind and he made me feel extremely uncomfortable.

Plussat: Great customer service

Miinukset: They ran out of washrags and I had to wait

Plussat: The comfort of the room, the smell was pretty pleasant.

Miinukset: The bed, pillows and blankets were not comfortable. The refrigerator was not cold enough also this hotel needs a microwave instead of a coffee maker.

Plussat: Comfort and the staff

Miinukset: No continental breakfast

Miinukset: There is no microwave in the rooms

Plussat: Very clean, quite, and comfortable huge room, the lady at the bistro was very nice and professional, food was healthy. No doubt to refer or come back , thanks

Plussat: Roomy TV works

Miinukset: Toilet stopped up and front desk unable to get a plunger. Male staff yelled at me about breakfast not being served. I just was asking where the grab bags.

Plussat: I was able to connect my laptop to the TV. This allowed me to stream from my computer. The bag breakfast was a great safety choice.

Miinukset: They allowed guests to wander around without wearing masks. I feel this was a violation of my right to stay in a safe environment.

Plussat: We booked this room because of the whirlpool in the room. But you need it because it takes 3 pillows to equal 1 pillow.

Miinukset: The construction during my Sunday afternoon nap on Labor Day Weekend. Of all the weekends to do construction. Only one person was appropriately friendly, the Monday AM front desk lady was particularly rude multiple times.

Miinukset: The room was not cleaned well. The television channels wouldn't change. The bed was uncomfortable. The only reason we actually stayed is because we had a long trip early morning.

Plussat: the room was really nice and they were remodeling. I was still pleased with the room.

Miinukset: They didn't have extended check out. That was surprising since I have always been able to take advantage of that perk.

Plussat: The continental breakfast was great. The hotel and rooms were very clean.

Miinukset: No complaints.

Plussat: Nothing . Staff was nice

Miinukset: The room was cold , dirty and , refrigerator didn’t work. Smelled like strong bleach. Stains

Plussat: Nothing positive

Miinukset: Rude receptionist who did not check me in properly. Breakfast was not served to meet travelers with early morning flights.

Plussat: Clean, quiet, and Convenient.

Plussat: See ratings.

Miinukset: NA

Plussat: Just the comfort me and my family was awarded.

Miinukset: Um I wish yall had more breakfast options and a pool inside with jacuzzi.

Plussat: Nice hot breakfast with an attentive staff keeping it will stocked & clean. Had booked for 4 nights but need to leave after 3 as there was a snow storm coming at home & they credit our account for the one night.

Miinukset: Horrible smell

Plussat: Terrible road noise from I95 right behind it, lousy location and hard to access, terrible plumbing problem that made us have to change rooms! Desk clerk always chatting on her phone! Would never stay here again!

Miinukset: Hated the entire experience!

Plussat: We cooked our own breakfast

Miinukset: Ice maker was not working properly

Miinukset: The room had a terrible odor

Plussat: The hotel was clean and pet friendly.

Miinukset: N/A

Plussat: The room had all that we needed even to cook. The bathroom was very clean. But I was given a smoking room, so a non smoker, it was very difficult for me, but there no rooms available to be switched for me.

Miinukset: The smoking room given to me and the floor was no vacuumed.

Plussat: Bedbugs were found in my room and I had to relocate to another hotel without assistance which was a major inconvenience.

Plussat: The room was spacious, especially the kitchen. The bathroom shower had great water pressure. The staff gave us snacks for our troubles upon checking in.

Miinukset: The staff checked me in to an occupied room, switched me out to the wrong type room that smelled of smoke & on the third try finally got my reservation correct. The road noise from the highway is rather loud. This location does NOT have breakfast.

Plussat: The location was great and pet-friendly. Hotel employee checked us in & gave good meal recommendations. When we found the ice maker wasn't working, Hotel employee found ice for us, so we didn't have to make an extra stop on our trip. We appr

Miinukset: The ice maker didn't work. There was a funky smell when we came in, but once we started up the air conditioning and got the air circulating, it was no longer an issue.

Miinukset: I wanted the grill area but was very dirty and grill had not been cleaned in a while.

Plussat: The parking lot was big. They have a little snack store onsite. Easy to find the property

Miinukset: Nothing I could complain about

Plussat: The full-size refrigerator and full size bottles in the shower. The water pressure was amazing. The staff was friendly.

Miinukset: The couch in the lobby is all ripped and not appealing. Also there were people coming in and out just to use the gym facilities. Not guests staying. I asked about getting the room tidied up and was told it's done weekly. That may explain the gross smel

Plussat: This property hit the mark in every way for me. The staff was efficient, the room was clean an it was in a great location.

Miinukset: No

Plussat: It was clean and quiet

Plussat: Room

Miinukset: No

Plussat: Room was spacious and well equipped. Great location.

Miinukset: Nothing

Plussat: Basic, but very clean, neat, spacious, comfortable, hospitable, ample parking. Good value for someone who just wanted a quick place to crash for the night while traveling on business. Good, towels, pillows, and blankets.

Miinukset: Prefer more outlets at the head of the bed, & a wider night stand on one side, but tremendous surface area work space, &plenty of outlets in the room. No free breakfast, but superior vending options. Didn't expect breakfast due to extended stay focus.

Plussat: Good location. Clean, comfortable room, nice kitchen.

Plussat: Clean and comfortable room. Friendly staff.

Miinukset: Nope

Plussat: The people were kind. They showed a personal interest both in us and in our little pup.

Miinukset: It would have been perfect if they had a nice breakfast available.

Plussat: Candle wood is excellent

Miinukset: Nope

Plussat: Location. Snack selection

Miinukset: Found a dirty qtip on the sink. Room was small. Have paid less for bigger

Plussat: Nothing. The hotel was undergoing a renovation and would probably be better once completed. The room had a strange odor that was probably mold.

Miinukset: Breakfast was comprised of low quality pastries, instant oatmeal and prepackaged fair.

Plussat: I loved everything.

Plussat: From easy checkin even though we were early to room size and comfort. All staff was so pleasent and helpful. Free breakfast with alot of variety and good quality food! loved my stay!!

Miinukset: not at all!!

Plussat: Check-in very quick and smooth especially during the late night.

Miinukset: The service at breakfast was horrible. There was a very long wait to make waffles. The attendant had a very bad attitude. Also, wearing airpods which was very unprofessional. She made a comment "I am so over this day and the people".

Miinukset: Everything was nice we enjoyed it everyone at hotel was wonderful thank you

Plussat: Location

Miinukset: No

Plussat: Comfy bed and comfy pillows

Miinukset: Bathroom floor and base of toilet not clean. Also hair in the shower.

Plussat: It was clean

Miinukset: After I paid for another day the housekeeper busted up in my room like the police yesterday and I was very upset I was to tired to respond

Plussat: Nothing, my experience was awefull

Miinukset: The fact that my family and I weren't able to take a shower.

Plussat: Lemon water downstairs

Miinukset: Tub didn't drain well at all and you had to hold toilet lever down for 15 seconds or it wouldn't flush.

Plussat: Breakfast was good better than most places. Wifi was adequate.

Miinukset: Older property; room had a mildew like smell most likely due to housekeeping leaving the air conditioning on/filter needed to be replaced. Also, housekeeping did not clean the entire room as there were multiple unclean areas.

Plussat: Everything from the staff, the room size, the first floor for our pet, the snack station the location. I could not find anything that I did not like.

Miinukset: Nothing. I loved it. I stayed awhile and could not have asked for a better stay.

Plussat: The friendly and courteous staff.

Plussat: The staff

Miinukset: Cleanliness and missed having breakfast could they offer a bagged to go breakfast

Miinukset: Price

Plussat: Clean

Miinukset: Nothing

Plussat: Close to where our appointment was

Plussat: none available

Miinukset: breakfast and coffee

Miinukset: Mattress was NOT comfortable. Had a bad nights sleep.

Plussat: Everything was clean and people were very nice, The marketing manager (I think that's what she said)introduced herself and wanted to be any help that she could for us. we had a great time all around.

Plussat: i liked everything, but I thought the venue will have the pool open and in the website did not tell you that. that was the reason to stay there due to breakfast and pool and neither of those were offered doe to covid 19

Miinukset: not having the pool open.

Plussat: Managers Reception. Above and beyond the expected!

Plussat: How much room we had for a family of 7 was great and how clean it was.

Plussat: The location was perfect for a quiet getaway to relax.

Miinukset: Some of the towels contained hair on them. However, this was easily resolved.

Plussat: Always very accommodating. Thank you very much for your consistency! Great check in, solid breakfast, very spacious room.

Miinukset: Nothing not to be liked - except the loud Buffalo Wild Wings band next door. :(

Plussat: Construction being performed. Rooms were dirty with dust from the construction.

Plussat: Great and friendly staff, mostly clean.

Miinukset: Little issue that is big for me, the cups provided for coffee in the rooms cannot handle the heat and leak after 2-3 minutes. Everything looks and feels fine, but the details and forethought of the guest experience are just a little off. Details and finishing touches away from being great, none of the renovations that were occurring impacted my stay.

Plussat: Had some gluten free options. Coffee was tasty.

Miinukset: Our ecofriendly room had a problem with the phone and heater, but got fixed right away. There was a light scent when I entered the room so that was disappointing.

Plussat: Friendliness of workers. Offering of warm cookies and beverage was a special treat. Clean room and quiet. Great breakfast!

Miinukset: Enjoyed our stay.

Plussat: The breakfast was very good. The location was great! The room is spacious and clean. The stuff is excellent.

Miinukset: I did not like plastic plates and cups used for breakfast. Everything else is great!

Plussat: Awesome customer service

Miinukset: Loud room location, could hear every move of the neighbor.

Plussat: The staff understood I had an interview until 12:30 and allowed us to have a late check out at 1:30. The room itself was exactly as expected. Everything I needed was there. Free coffee in the lobby at all times.

Miinukset: The breakfast was just okay. Only bacon, I prefer sausage.

Plussat: Good location Great staff very friendly , especially Marty the breakfast manager .

Plussat: Easy check in, water bottle at check in, friendly staff, full hot breakfast

Miinukset: Computer was down, have not received email receipt yet (24 hours later)

Plussat: Everything was great. Breakfast was very good. Pool is nice. Staff are friendly and do whatever you ask of them and the location is very convenient and close by everything.

Miinukset: There is nothing bad about this hotel. They are amazing and I will be staying here again for sure

Plussat: it was very nice for the most part stayed in a newly renovated room.

Miinukset: Only problem I had was the phone in the room wasn't connected at all, so the front desk tryna reach me could not happen in case of emergency and the refrigerator wouldn't close all the way so I ended up having to throw food away.

Plussat: Everything

Plussat: It was very clean, the staff was very nice and any issue I had the handle very swiftly

Miinukset: Nothing

Plussat: The size of the room

Miinukset: There was nobody at the front desk for about a hour in a half. Had to asked for bedding . And the elevator was broken and we was on the third floor and I just had surgery.

Plussat: We didnt eat breakfast there

Plussat: Nothing. This was very bad. Was charged a lot of money on having dogs there, actually more then what it cost me to stay there. I feel they overcharged $150.

Miinukset: Everything. The AC didn’t work well. The TV had the worst lineup of maybe 20 channels. The shower was not well pressured at all. Felt the room was not clean, even found a dirty towel in one of the drawers at the room. I will never stay there again and don’t see how this place is operating.

Plussat: The cleanness of the hotel and the room

Miinukset: No

Plussat: The friendly helpful staff!!!

Miinukset: N/A

Plussat: I loved the deluxe room it was nice and clean

Miinukset: That they didn’t accept cash

Plussat: The location was perfect

Miinukset: There were no dishes in the Room you had to go to the front desk for everything. The front desk gentlemen gave us a coffee pot with no top , he said he couldn't find one. That evening we asked again at the front desk and the lady was able to locate a top

Plussat: Size of room

Miinukset: Furniture was worn

Plussat: Great service! Staff is very helpful and accommodating.

Miinukset: Nothing at all

Miinukset: I made a reservation but because of COVID the doors were locked and nobody answered the phones. It took me 2 hours just to get someone to let me into the hotel to check in and get into my room.

Plussat: The staff was friendly. The room had acceptable amenities with a fridge, small stove and sink.

Miinukset: I was charged for a local phone call. I was also charged for the hotel tech support calling me about a wifi problem. I never asked for help, I never attempted to use the wifi. Still paid for the call to me. Also got charged for a reservation to the wrong location because of booking dot com. The girl behind the counter told me I was in the right location when I gave her my confirmation number. I'm currently disputing that charge with my CC co.

Plussat: Quiet and when you called for something they were quick

Miinukset: Nothing

Plussat: The location is great. The guest services was great providing social hour of snacks and drinks. Breakfast was great too!

Miinukset: The room looked very nice but the smell was almost overpowering. It smelled like cleaning supplies or an old smell, not for sure. Once in the room you don't realize until you step out and return.

Plussat: Location

Miinukset: Yes room had an electrical fire black smoke on ceiling in kitchen blew out fuse the smell also was like a nursing home mildew moldy smoky they moved us to another room for the night but it was a king bed instead of two doubles and then by 5pm next day sti

Plussat: Great hotel and great buffet breakfast.

Miinukset: Elevator sounds like it is about to break down,loud terrible sound. Elevator floor was not mopped both days I was there. Other than that great hotel,service and price.

Plussat: The staff was very nice, rooms were clean and very comfortable.

Plussat: The location of the hotel was superb. It was close to the Broad Street. The staff were very friendly. Being a Hilton member I liked the complimentary water. Very needful as I arrived at night.

Miinukset: My king suite was small compared to Homewood Suites in Ajax, Canada.

Plussat: Considering how everyhitng was during construction and the fact the hotel staff was sitting in a tiny room with no air conditoning on a 95 degree day, they were very nice and helpful

Miinukset: Did not know the hotel was under contruction. Hammering in the morning from work crews woke me. Difficult to navigate getting breakfast and drinks around work crew. Horrible stale, mildew smell in the room

Plussat: Size of room; location; free breakfast

Plussat: location

Plussat: The staff was exceptionally pleasing and easy to engage. I would like to add an extra comment regarding the house keeper on my floor (3rd), she was really amazing and very supportive of my request during the stay.

Plussat: Would have liked more fruit offered in the breakfast.

Miinukset: No new towels were delivered.

Plussat: I was never booked in for my stay had to wait and hour for a room system was down could not get a key made so the hotel stated to refund us our money back

Miinukset: The wait to get rest and relax

Plussat: The locations was perfect.

Miinukset: The continental breakfast was quite lacking--very few choices.

Plussat: It was cheap

Miinukset: The room smelled, the staff was super rude! The sheets and room was super dirty. Just overall worst hotel experience!!

Plussat: It was very clean

Miinukset: No one to great you

Plussat: Cable

Miinukset: Room was not clean

Plussat: This hotel is around a bunch of other businesses, restaurants and has easy access to 95 to get into Richmond. Good cable access.

Miinukset: The rooms terrible odor attacked you as soon as you walked in. It reeked of mildew and was oddly humid in our room. The comforter and blanket had the feel that made you want to wash your hands, so we took those off immediately (not to mention the various stains on the blanket). We came out to breakfast late (but we were one of the only customers there) and found cereal, two pieces of bread and a banana, along with orange juice and milk. The manager (?) saw us as she was working on something else, stopped, came over and reprimanded us for being late to breakfast and then, even though we each had a bowl of cereal, put the milk and OJ away before we could add milk. Without another word, she left. Quite rude. So with our bowls of dry cereal and a split banana, we happily went elsewhere for breakfast. We will never be returning to this hotel. There is a reason it was the cheapest in the surrounding areas of Richmond.

Plussat: No breakfast

Miinukset: The price should be adjusted because there is no breakfast

Plussat: Got a smoking room I didn’t ask for, they took over an hour to get us checked in. Breakfast looked like it was cooked a week ago. Even the coffee was bad.

Miinukset: Everything, especially the staff

Plussat: This place was far nicer than I expected. Been in 3 starts that weren't this nice. Everything seemed new so they have just remodeled.

Miinukset: Location - really isn't around much, but I'd stay here again.

Plussat: Proximity to Lewis Ginter Garden

Miinukset: I filed a formal complaint with wyndham regarding the cleanliness. Hotel was not reachable by phone.

Plussat: The location was good.

Miinukset: Continental Breakfast was very poor. The staff response was very slow and unprofessional. Insufficient bread, donuts, milk, were kept. People were standing confused with their kids. There was literally nothing left. We had to ask the staff each time.

Plussat: Staff, friendly and helpful

Miinukset: Power issues in the room and sparse breakfast options.

Plussat: I liked the bed and room was great, the carpet looked fresh. And the hot water and pressure was really wonderful.

Miinukset: Mo breakfast, and the walls are a bit thin.

Plussat: Clean large room friendly staff.

Miinukset: NA

Plussat: Big room with couch and a large bathroom nice staff.

Miinukset: NA

Plussat: Clean, nice staff close to parks golfing shopping. Guest laundry.

Miinukset: NA

Plussat: Big rooms with couch, clean room and linens. Guest laundry and offers weekly rates.

Miinukset: NA

Plussat: Good room for the price.

Miinukset: Everything was fine; nothing I was unhappy with.

Plussat: I was traveling with a large group of adults and kids ages 16-8. We knew we would be ariving late, so I called ahead to confirm we were coming. When we checked-in (around 1 am), the staff made sure had enough towels and blankets without us having to even ask for them.

Miinukset: We had three rooms, all non-smoking. One of the three rooms smelled of old smoke. I don't think anyone had smoked in there in the last few weeks, but the odor was noticeable. The other two rooms were fine.

Plussat: They're building a garden. Bellisimo. Scalding hot shower. CLEAN BIG TOWELS AND BLANKETS AND PILLOWS¡¡ YES YES AND MORE YES¡

Miinukset: the hotel room was dirty. the lamp was tore up, and the couch was stained. the sheets were stained as well as towels ripped. i asked for a change of sheets and towels and they came back just as bad. there was also religious saying taped to the door, which i found odd. after complaining to both booking.com and travelodge/wyndham about the state of the hotel, the hotel manager claims that they would have given a refund if i brought this to their attention and wanted to leave, but on my receipt it clearly shows non-refundable! if i had tried to cancel my booking i would have been out $50 either way, unsure of why he is lying about this. it is not as advertised, do not stay here! there are better hotels/airbnbs available for this price.

Plussat: The only complaint I have is with the stove it was not working properly at high temperature took me 3 hours to cook fried chicken door broke and the oven did not cook my biscuits other than that excellent service

Miinukset: Excellent service

Plussat: Staff members were all very friendly and helpful.

Miinukset: I was on the first floor below some active kids and there was a fair amount of thumping. Fortunately they went to bed early. I did not complain to the staff about it.

Plussat: It was a good location for us, as we were visiting our 28-year-old son, who lives and works in Richmond. We typically stay in the city when we visit, but we were going to a John Gorka concert at the Unitarian Church in Glenn Allen, so we wanted to be outside the city. We also picked up a small brochure for the Silver Diner at your hotel and ate their with our son, who happens to be Vegan. The Silver Diner was AWESOME! It was perfect for us because it satisfied everybody (vegan and non-vegan). We liked the location because it is close to restaurants and other amenities and we enjoyed the peace and quiet OUTSIDE of Richmond. We will likely return. We also liked having a kitchen!

Miinukset: There really wasn't anything we didn't like.

Plussat: I like that the beds were soft

Miinukset: N/A

Plussat: I like the room very much! It is very clean and very beautiful!

Miinukset: The shower place is not very good. Water flow to the toilet area and make it wet.

Plussat: The staff was excellent and very informative. I would recommend this hotel to others.

Miinukset: We enjoyed everything about it, we don't have anything negative to say about it.

Plussat: Very wuiet

Miinukset: Room smells bad

Plussat: N/A

Miinukset: I. The shower near the soap dispenser was hair, and not my hair. Also, there were items under the bed, which I assuming was left by the previous guest.

Plussat: The staff was very friendly and answered all my questions.

Miinukset: Not really anything to change. Definitely no issues.

Plussat: The staff is extremely friendly, the rooms are very comfortable and I must say it is my favorite hotel in Richmond to stay at.

Plussat: It was clean. Didn't get to eat breakfast. Check out at 12 but breakfast ends at 10 am. Nice full kitchen. Like it had a sleeper sofa we could put our 4 yr old old. Def bring another blanket for sofa bed. The ones they provide are thinner. They provide full bottles of shower gel, shampoo and conditioner with tea tree oils connecters directly in the shower. the hotel was quiet and out of the way from traffic ECT.

Miinukset: The only issues we had was that there was a slight smoke smell in the room. The kitchen water faucet was backwards, hot in right and not the left like usual. Also bring your own drinks etc. I got 2 20 oz bottles of pop and a apple juice and they charge $10. That's highway robbery. They don't have any disposable cups and a glass in the bathroom. Not sure how it if it had been cleaned right. It has streaks which led me to think it had been hand washed and dried. Def not sanitary.