Great location and plenty of space in the suite itself. I liked the separate bedroom and Two TVs.
Grab and go breakfast. There was no staff downstairs at breakfast area and no grab and go boxes. We had to go to front desk and ask.
Yes room had an electrical fire black smoke on ceiling in kitchen blew out fuse the smell also was like a nursing home mildew moldy smoky they moved us to another room for the night but it was a king bed instead of two doubles and then by 5pm next day sti
The location is great. The guest services was great providing social hour of snacks and drinks. Breakfast was great too!
The room looked very nice but the smell was almost overpowering. It smelled like cleaning supplies or an old smell, not for sure. Once in the room you don't realize until you step out and return.
The staff was exceptionally pleasing and easy to engage. I would like to add an extra comment regarding the house keeper on my floor (3rd), she was really amazing and very supportive of my request during the stay.
Size of room; location; free breakfast
Considering how everyhitng was during construction and the fact the hotel staff was sitting in a tiny room with no air conditoning on a 95 degree day, they were very nice and helpful
Did not know the hotel was under contruction. Hammering in the morning from work crews woke me. Difficult to navigate getting breakfast and drinks around work crew. Horrible stale, mildew smell in the room
Roominess of the hotel and the bed was great.
They are in the middle of a renovation and some areas were not available such as the pool. They did try to accommodate all needs.
The mini kitchen that came stocked with pots, pans, plates, etc which allowed us to cook instead of having to spend more money eating out.
I don't like how they charge your card for incidentals before you even get into your room when its clear you haven't even been in the room to damage anything. The money is returned if there's no damage but it takea 5-8 business days.
The staff serving breakfast were very pleasant
Staff at front desk could have been more pleasant
Homewood Suites by Hilton Richmond-West End/Innsbrook sijaitsee bisnesalueella, ja Short Pump Town Center (ostoskeskus) ja University of Richmond (yliopisto) 15 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, express-uloskirjautuminen ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 69 neliömetriä kokoustiloja. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 61 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Homewood Suites by Hilton Richmond - West End / Innsbrook on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.