Pension Hartmann

We arrived at the pension at approx 8.30 pm and we pressed a bell to enter. The owner came out to meet us. He only spoke German. Luckily my friend spoke a bit of German. The man said, we were too late and our rooms were gone. (We booked 2 rooms for 4 people) We were shocked. I showed him the booking.com confirmation then he said to come in and then he showed us our two rooms. I still am unsure why he told us the rooms were gone. The owner then was very nice, he offered us a time for breakfast and the next morning took it to us in our rooms. Rooms were clean, very basic, not extremely comfortable but fine for 1 night. The next morning the cleaning lady rudely told us to leave our room at 10.20am even though the check out time was 10.30am. They do not accept card, we needed to go and withdraw cash and then return. Overall - 5/10 Don't expect much!