Grapevine hotellia

Plussat: Good

Plussat: Facility was great. I loved the Starbucks inside!

Miinukset: The people next to us were really noisy one night. The staff was great at asking them to quiet down several times after the initial call to have the issue taken care of.

Plussat: Room was updated and clean.

Miinukset: Pools were dirty.

Plussat: The kids had a lot of fun.

Miinukset: Rooms was a bit small for being called a family suite. Our party of two adults and three kids were pretty cramped.

Plussat: The breakfast was amazing!!!! So much variety even picky kids will love it!!! The lifeguards were VERY observant and staff was always around! Great family....but the adult hot tub was wonderful too! :)

Plussat: Activities for kids

Miinukset: We only stayed in the indoor waterpark for an hour. The air is humid and smells like chlorine it burns your eyes and nose. The restaurant food was not good at all.

Plussat: Overall the trip was fun and the kids enjoyed it. They usually always love going to Great Wolf Lodge.

Miinukset: Our room was supposed to be ready by 3pm and we got there closer to 1pm in hopes that it would be ready early as stated originally was possible. Our room wasn't ready till at least 5pm but it wasn't a big deal because we could spend that time at the waterpark anyways however it would have been nice to get checked in first. The price is always a little steep especially whenever the outdoor part was really too cold to enjoy. The arcade prices are the most ridiculous out of any other arcade we have been to.

Plussat: It was clean and organized.

Miinukset: The air conditioner did not keep the room cold even though we put it at the lowest possible, it was still a little warm. I wish I would have brought a fan to add to the air.

Plussat: Great rooms and staff. Location was great as well.

Plussat: A lot of shortages due to the pandemic but valiantly kept moving.

Plussat: The hotel decor and the waterpark were both awesome.

Miinukset: The extra activities were very pricey and the room was awkwardly arranged with the sink/mirror in the middle of the room!

Miinukset: To hot in hotel, room was pretty crappy for --- a night wasn't at all what was expected. Out dated and not the cleanest. Everything is expensive. So disappointed I don't even feel like talking about it anymore.

Plussat: Staff was very friendly & always so nice and very helpful no matter what questions they were asked. Love the hospitality.

Miinukset: We ate at the restaurant 3 times. Friday evening when our food came out after waiting a very long time our food was cold. We were hungry so we did not make a big deal about it. Saturday morning we ate there again for the breakfast buffet & the only thing that was hot was the fresh made omelets. Bacon, pancakes, potatoes all cold. Was at that point disappointed with breakfast because the food is not cheap. Finally Saturday evening again we ordered our food & the wait time was not as long as Friday evening but once again the food came to our table cold. The reason we choose to eat at the restaurant was to stay in the luxury of the hotel & not have to get in your car to leave to go eat. The first night we spent about $120, breakfast we spent $50, & the 3rd night we spent $110. Now if I am spending that kind of money on my bill, I do wish my food would have been hot. It would be nice for the rooms to have microwaves cuz our room didn't. We did not want even take our food left over since it was cold to our rm because we could not heat it up. Last the Lonestar floor we stayed on as soon as you exited the elevators you get hit with an awful musky wet rag order in the carpet on that floor. It was tolerable but upset my stomach every time exiting the elevator.

Plussat: The staff was amazing. Everyone was very kind and willing to help. Won’t be my last time staying at the Texan!

Miinukset: No

Plussat: The breakfast was very good and didn’t have to wait very long for room service

Miinukset: The food selection at the resort is very limited. We went to have a nice dinner with family and Texas station is the only thing open. I personally didn’t expect to pay the money I did To stay at a resort to only have bar food.

Plussat: Bed was comfortable

Miinukset: Nothing extra compared to other hotels we have stayed ! overpriced for what you get right now .

Plussat: Christmas decorations

Miinukset: Parking and hotel fees was too much. I don't see any use for customers to pay those fees.

Plussat: Beautiful facility.

Miinukset: The app did not work for getting directions.

Plussat: Everything was great

Plussat: Hotel staff was excellent.Hotel employee at the front desk was great ! Very knowledgeable and made checking in easy and smooth . I would say his delivery and explanation of hotel information was not only easy to understand but also fun and entertaining.

Miinukset: Mostly everything was great. If i had to nitpick anything, it would be that the restaurant servers were a little slow and to be a little more attentive would be nice. But overall still very good.

Plussat: The staff attentiveness, and great customer service

Miinukset: The a/c in my room did not seem to cool or blow to comfort me. I had to open up the door to my room to enjoy the cooling vent from the living room to the executive king suite. Everything else was wonderful.

Plussat: Great family fun!

Plussat: attractions on ice

Miinukset: The receptión,Attention through the phone to reserve a room It is an international hotel and have bilingual staff for reservation

Plussat: This hotel is perfect for all in one family vacation. The resort feel and space available on beautiful grounds is excellent. Staff is friendly and helpful. Great experience!

Miinukset: Restaurants were pricy and closed at odd times. No reasonable pricing for snacks or refreshments.

Plussat: Everything was wonderful

Plussat: the atrium and restaraunts

Plussat: The gaylord sent me and my 4 yr old granddaughter to the great wolf lodge to swim because their pool was closed and my granddaughter told them all at the reception desk what she was going to do while she was swimming and they felt so bad that they made her 4th birthday perfect.

Miinukset: The only thing I did not like was the confusion at check - in because they could not find my reservation.

Plussat: Luxury, comfort,convience,surroundings,shopping,service,views,food, availability,decor,location to city attractions, privacy,local to airport.

Miinukset: nothing

Plussat: Great hotel, restaurants and overall infraestructure, professional and helpful staff !!!

Miinukset: N/A

Plussat: It was a very beautiful hotel with lots to do and you never have to leave the resort.

Miinukset: I thought that the parking was over priced.

Plussat: the courtesy and friendliness of the staff is what we appreciated the most. the layout and nice rooms are really enjoyable.

Miinukset: our room rate differed from our reservation, but it got corrected at the front dest when I asked about it.

Plussat: Landscape

Miinukset: Long lines to check in, few staff at check in, more outside at the doors than people assisting with ck in. Listing amenities no longer available, free shuttle to grapevine mills mall was not available though was listed, several staff not able to speak english when asked questions. Beds not as comfortable as I hoped.

Plussat: The room was nice. The convention facility good. The food was tasty.

Miinukset: The hotel is within 5 miles of the airport. It did not offer airport transportaion. For $12 each way a private bus that went to a variety of hotels could be summoned. On leaving, instead of arranging for the bus, I was given the number of the bus dispatcher and had to arrange for the ride. The hotel is a small enclosed area with restaurants and bars as part of the area. It is several miles from any other facility. For $15 each way a bus was available to take us to a shopping mall. The food was ok, but the prices were outlandish. A fair meal for two with out drinks $150.

Plussat: It was an extra ordianary hotel with large rooms, all that is needed. Clean extra ordinary staff: friendly and helpful.

Miinukset: None

Plussat: I had a long layover and couldn’t think of a better place to stay! Southern hospitality at its finest! Very accommodating during such a tedious time! Rooms were sleek and modern!

Plussat: Location, I had an overnight between flights

Plussat: Convenience of location.

Miinukset: Nope

Plussat: Convenience of location. We had an early flight out the next morning.

Miinukset: Resteraunt was extremely expensive and didn't have kid friendly options.

Plussat: Room very nice. Bed very comfortable.

Plussat: I was having a terrible day and the man who checked me in was amazingly sympathetic. I really appreciate his kindness and it really made my night. I wish I remember his name so I could thank him.

Plussat: Very professional and friendly staff.

Miinukset: Help with luggage from terminal level.

Plussat: The location is key! I was traveling with family that requires a gentle travel day and this location made it best experience ever! Staff was extremely limited but were able to address every one of our requests! Thank you for a fantastic day!

Miinukset: This rating was due primarily to every thing being shut down because of COVID-19. The pool was closed the restaurant was closed and there were very few options for food.

Plussat: The Grand Hyatt is located in terminal D of the DFW airport, making it a prime location for travelers who have an overnight or day layover. The staff was kind and the room was incredibly spacious.

Miinukset: The bathroom needs renovations. I wish I got a picture of the drain in the shower. The bathrooms sport an old gym style drain that when showering emits an odor into the bathroom that’s smells like an old jock strap. Not to mention the faucets that had hard water build up all over them.

Plussat: The location in the airport

Miinukset: No hot tub

Plussat: It was in the airport and the staff was great

Miinukset: Everything was great. Only wish I didn't have to go back through security, but that is no fault of the hotel or security. :)

Plussat: Location can’t be beat if you’re flying out of DFW on American Airlines . It is just downstairs and turn left out of the elevator. The room and bathroom were spacious. Decor very nice, bed comfortable

Miinukset: Only peeve was my husband almost stepped on a screw, in his bare feet, which couldn’t be seen on the carpet. That should have been caught during housekeeping’s vacuuming of the floor

Plussat: Location and breakfast

Miinukset: It was only supposed to be one night but I got two nights and could not get the second night canceled. Other than that it was great

Plussat: Pretty Lobby

Miinukset: Don’t waste your hard earned money. Rooms are small, late check in, quarantine closes pool at 8. No good reason for a leisurely staycation.

Plussat: Beautiful hotel, indoor & outdoor pools, free breakfast for the kids, nice selection of restaurants & the staff is beyond helpfully & friendly

Miinukset: I wanted a suite but the hotel does not have any but other than that, this hotel is top notch

Plussat: Location, staff

Miinukset: Heater did not work, toilet was leaking

Plussat: Jogging track was awesome! Totally recommending to all runners:).. Also great location, easy to reach from the airport and in walking distance from a big mall.. Sufficient dining options, especially with lounge access.. Staff still smily and helpful, special thanks to all bellmen;)..

Plussat: Staff was very friendly and helpful! Will stay here next time in DFW

Plussat: Comfortable and very nice

Miinukset: No

Plussat: The staff that's greeted me at the door! Followed by the staff at the counter. All incredibly friendly and personable!

Miinukset: Nope, love it all!

Plussat: Location was great.

Miinukset: The room was, for lack of better term blank.

Plussat: The breakfast was delicious.

Miinukset: The extractor restroom fan did not work.

Plussat: Great rooms. Terrific value!

Plussat: Staff at night shout out she was amazing the day staff AWESOME Bartender at the day and the server were very nice! Bar Manager though she has some people skills that she needs to brush up on.she is very defensive not friendly like petting a rattlesnake!

Miinukset: Pool closed outside this was the reason I booked. I had even called them and asked and the person said yes pool is open.no room service,no maid service,no restaurants open, horrible breakfast buffet the guy who ran the night shift was an extremely rude

Plussat: Location

Miinukset: Skimpy breakfast [orange, roll, bottle water], no shuttle service except for airline staff. Asked for wakeup call and didn't receive. If not for requesting a taki would have missed flight.

Plussat: Customer service

Miinukset: No

Plussat: The rooms were very clean and comfortable with updated interiors.

Miinukset: Wish they would have had a hot tub on site.

Miinukset: The rooms are dated. Rooms have allergens. Old fashioned air/heat units.

Miinukset: The air conditioner in the room was so loud and noisy. Ugh. Made it difficult to sleep.

Plussat: I loved this hotel! First time we've ever stayed there. We will definitely be back! The staff was exceptional. The room was VERY clean. I especially like the fact that we could leave our vehicle there for free while we were gone!

Plussat: Loved how clean it was and the staff was very polite .

Miinukset: Our room was super hot , ac smelled like it needed to be clean and room sort of smelled like mildew.

Plussat: Exceptionally clean. Staff were helpful and engaging.

Plussat: Location was great, staff was nice

Miinukset: Hotel policy is full housekeeping every 3 days, with beds getting made and fresh towels each day 8n between. That did not happen. We had to go to the front desk for fresh towels, bed never got made. Kinda disappointing.

Plussat: The breakfast was great, the staff were friendly just not experienced at bartending with a large crowd.

Miinukset: The young gals were not very experienced with bartending. They were very slow, didnt know what drinks were and it took 20 mins to get a drink. With a busy time and many guests for our conference there should be an experienced bartender on duty.

Plussat: Clean like the shoqer

Miinukset: No coffee, in the morning!

Plussat: Sack breakfast...covid

Plussat: It was a nice room only reason it didn’t get full stars was because the air didn’t get cool enough to reach the back room where the beds are. And the only reason it didn’t get full stars on cleanliness cause their was hair in the

Miinukset: The girl who worked there was very sassy and smart with me until I questioned her and she became very sweet.

Plussat: The room was large and had a very nice balcony.

Miinukset: There was no shuttle to the airport. I pick this hotel because there website said they offered shuttle rides to the airport. So I ended up paying $18 for a 5mile uber ride.

Plussat: The chefs are top notch, the breakfast made to order was great.

Miinukset: when i booked they show a Kuerig coffee maker in the room, i was disappointed when i found that it was not included in my room.

Plussat: The location is great.

Miinukset: Very limited staff due to the Pandemic.

Plussat: Quietly

Miinukset: Amenities closed

Plussat: Breakfast option cook brought room

Miinukset: Not having breakfast

Plussat: We always love staying here, and the pool was open which was a plus!!

Miinukset: The breakfast was closed and the bathroom wasn’t very clean. We found hair all over the shower, and there was no shower curtain as well as the air conditioning wasn’t cooling properly, but I’m hoping this was just an off day. This was the only time we’ve ever had a bad experience.

Plussat: I love this hotel and have stayed many times.

Miinukset: I picked the room and hotel for the breakfast and happy out and it didn’t have either. So I was very disappointed.

Plussat: Convenient location and friendly staff.

Miinukset: The room could have been a little cooler. The restaurant and happy hour were suspended.

Plussat: We were not notified that are breakfast was cancelled and our shuttle to the airport was not running and I specifically asked if it was. Had you buy breakfast and pay for shuttle which was suppose to have been included in our booking. Would like to have are money returned for having to be out 140. Extra flying out and catch another shuttle which will be another 100.00 sincerely Tracy Kennedy

Miinukset: Being told that they had discontinued services

Plussat: Location and the rooms were nice.

Miinukset: NO Service due to Covid-19. I was there for 3 nights and the refused to clean my room. I had to get everything from the lobby. I have stayed at several hotels during Covid-19 and they still provided service

Miinukset: We were not told there was no reception and no breakfast. We would not have spent the money to stay at this hotel.

Plussat: Very clean and nice atmosphere. The staff was very friendly and the room was large and modern.

Miinukset: The hallway was a little noisy. I could hear the doors slamming of other guests.

Plussat: very clean

Plussat: Beds are comfy.

Miinukset: I was charged almost the same for my 1 night stay as I was for a 3 night stay. It wasn't even a weekend stay for 1 night. First room the TV didn't work then I was downgraded and paid the same price as my king room.

Plussat: Refrigerator in room Air conditioner worked well Bathroom and shower nice

Miinukset: The lightning was horrible. Unless I was trying to read or do work in bed, there was no lighting in the room except thru the window which was not anywhere near the work desks or outlets

Plussat: The bed was comfy and soft

Miinukset: Everything was great

Plussat: The staff were friendly, the hotel was clean, the room location was quiet. We had free wifi.

Plussat: Nice Christian young man gave us a shuttle ride and made us feel welcome After missing our flight. Counter Mgr gave us a pkg. Of toothpaste, toothbrush deodorant, brush , deodorant etc. as no luggage A +

Miinukset: All good

Plussat: It’s beautiful and the staff is really nice.

Miinukset: It’s a sewer smell outside where the fire pit is located. That was very uncomfortable and we looked forward to enjoy that area but we really couldn’t.

Plussat: Large, clean rooms! Very nice!!

Plussat: Brand New. Very well done. Great staff.

Miinukset: Wished it includes breakfast.

Plussat: The breakfast and the staff

Miinukset: No.

Plussat: No breakfast due to Covid but the kitchen allowed us to store a frozen package we brought from hom

Miinukset: Covid.

Plussat: Loved that it was so very close to the airport ! Great for a short lay-over.

Miinukset: Entrance door very worn ( automatic door wobbled during opening), when entering it isn't a trusty start. The elevator's where noisy, (also mentioned by visiting elevator mechanics of a competitive brand to the hotel host), kids didn't felt save.

Plussat: Friendliness.

Plussat: The breakfast was amazing! The location was easy to find.

Miinukset: I didn’t have a problem with anything

Plussat: everything was great

Plussat: Pretty much everything, clean, nice room, comfortable bed. Will definitely use again.

Miinukset: Nope. All was good.

Plussat: The hotel was updated and modern. The room was great, since there was another King bed in another room. The hotel staff was pleasant and friendly. Breakfast selection was great a variety of food, from eggs, sausage, waffles, oatmeal and cereal.

Plussat: The size of the rooms were pleasant and only like 10 min from the DFW airport

Miinukset: Due to Covid 19 we had to check in twice. Ended up staying in Hampton Inn & Suites as they’re both under the same owner. The attendant checking us (my mom and I) in at Hampton was a little awkward and not very informative or confident in the answers to my questions. He handed me the keys and didn’t point me into the direction to my room. Upon entering my room, it smelled clean and everything looked clean until I lifted the sheets to get into bed.. 2 red stains and bed looked used. I called downstairs and the same guy that checked us in answered and as I asked if I can get new sheets he asked “are you sure it wasn’t you that got blood on them?” I reassured him that we had just checked in no more that 1-2 hours ago and I was just trying to get into bed but then came across such stains. He brought sheets up him self and stood at the door as I took the dirty sheets off. Not only did I have to remove the dirty sheets for them but I also had to make my own bed. Having hotel management experience myself I know the staff tries but I expected a bit more professionalism at the least. Overall, hotel property is nice & convenient for a one night stay.

Plussat: Nice size room

Miinukset: We booked 2 king but got 2 queen and wasn’t able to get a receipt on checkout and was shifted to another motel from the one we booked

Plussat: The staff were EXCELLENT, from the moment I checked with them about the shuttle from the airport, until the day I checked out. The van drivers were so helpful and friendly; the front desk, evening staff especially, were 5 STAR. Breakfast was great!

Miinukset: no

Plussat: Great location and clean.

Plussat: Easily available courtesy shuttle to surrounding area.

Miinukset: No butter or margarine for toast, bagels or waffles at breakfast bar.

Plussat: The big bathtub was nice

Miinukset: i went to hotels.com to book a room at the Gaylord Texan and i dont know if i made a mistake or hotels.com made a mistake when i recieved my confirmation e-mail i noticed it was booked at comfort suite instead of gaylord. and it was past the deadline to cancel.... so in all honesty i started my stay dissatisfied. your hotel was ok, its just not where i wanted to stay(no offense).

Plussat: The bed, very comfortable

Miinukset: The carpet, I had 2 large suitcases and moving to my room was complicated.

Plussat: Great value for the location.

Miinukset: NA

Plussat: The location is great; the staff is friendly and helpful; the facility is clean and inviting

Plussat: Good location near to every need. Desk clerk on duty at check out after second night did seem to care and was very pleasant. Continental breakfast had a good assortment. Shuttle driver very pleasant. Maids very pleasant.

Miinukset: Rooms air filter needed cleaning air musty. Frig. was 60 degrees even after adjusting. Desk clerk the first two days seemed muddled. Extra blanket had multiple holes (not just a few) visible to desk clerk when given.

Plussat: Everything was great from the faculty to the cleanliness of the room.

Plussat: Convenient location with access to the airport, free (albeit small) breakfast, very quiet, kind and professional staff.

Miinukset: Overpriced for what it was, very poor water pressure in the shower, poor availability of hot water, slightly run down, bed was far too firm.

Plussat: The staff was amazing the professional attitude and courtesy that they showed you would expect from a 5 star they went out of their way to make sure everyone in my family had a great time

Miinukset: There wasnt much for breakfast but it was still good

Plussat: Proximity to airport.

Miinukset: In 4 days I needed to request new room keys 6 times. The shower faucet handle broke in half when I tried to use it. They did not have a bottle-opener to lend, (which is annoying but not a deal-killer), but when asked they suggested I go to the Wal-Mart to get one. But there was a convenience store across the street that had some. Overall they were clueless/indifferent.

Plussat: Quiet and relaxing

Plussat: Nice place great location

Plussat: It was in a good location near restaurants and about 10 minutes away from the grapevine mills mall. The pool was very clean and the room was clean.

Miinukset: The beds are a little stiff

Plussat: The transport facility provided by the hotel for nearby destinations.

Miinukset: Some more choices for dining around the place would be welcome.

Plussat: Close to the grapevine mall, where we were going to legoland. Easy to find and easy to get too. Plus free breakfast which is always a plus.

Miinukset: Room had a musty smell as soon as you walked in. Gotnusento it once you were in room for a minute but every time you re entered you defiantly could smell it

Plussat: Location for that trip

Miinukset: no

Plussat: The location near DFW airport was good.

Miinukset: The room was tiny and crowded. It was ok for a one night stay, but would not have stayed longer. The worst thing was a large roach crawled under our door and into our room as we were getting ready to leave early in the morning. Will not stay there again.

Plussat: Staff is very helpful. They are an excellent bunch of people and very friendly. Rooms were nice and clean

Plussat: Comfortable bed. Didn't need an extra blanket because the layering of the sheets was perfect! Clean room over all everything was great .

Miinukset: I liked everything.

Plussat: I will always stay at this hotel when I come to Texas! Location is great, close to DFW, family and most everything I need. My stays tend to be extended, seven days or more. Love having a nice size fridge! Staff is very friendly. Excellent value.

Plussat: The bed was comfy, the room was clean, and the AC was cold.

Miinukset: The ladies up front were not inviting or pleasant to speak to, the one lady gave us a room with someone already in it, the breakfast wasn't good at all, and the shower curtain made water leak all over the floor

Plussat: Clean

Plussat: It gave us a place to sleep that night and it was clean

Miinukset: The front desk lady was extremely rude when we checked in. She said maybe 3 words to us.

Plussat: Good location for my needs. Easy to find

Miinukset: Was supposed to come with breakfast but because of low numbers of guests because of Coronavirus, the breakfast was not provided. Should remove “breakfast included “ from their advertising for right now. The only other thing is minor but the light in the bathroom of room 319 is horrible! So dim it’s depressing.

Plussat: Location

Miinukset: Exercise room too small

Plussat: Quick and convenient

Miinukset: NA

Plussat: It was beautiful and in a great location.

Miinukset: Our room smelled really gross almost stale smell. Couldn’t get the room temp to stay consistent it was either freezing or making you sweat. But that mildew type smell was icky.

Plussat: The breakfast bar was good. Waffle maker was not working first morning and server made it right. Fixed waffle iron next day!

Miinukset: Nothing really

Plussat: Hotel was clean and staff was very nice and accommodating!

Miinukset: No

Plussat: Great location and staff

Miinukset: Bar prices were very high

Plussat: Everything met my expectations. Very clean and nice rooms location and parking space.

Miinukset: The AC had issues with the heater. It simply wouldnt turn on (yes I bumped the temps etc everything possible using the 4 possible switches) unless I switched from Auto, however after a few minutes no hot air.

Miinukset: There was no water pressure in the shower. The bed was hard as a rock.

Plussat: Very new and clean.

Plussat: It was clean, quiet and comfortable.

Miinukset: The a/c unit in the room was a little loud at times but I dont think it was bad enough to complain about.

Plussat: The staff was amazing, especially in the restaurant!

Plussat: nice staff and bar

Miinukset: I booked a king bed and they gave me 2 queens instead, when I called to change they said all kings were full even though I reserved a king

Plussat: Everything was good.

Miinukset: They would not give me a receipt for cash given or for credit card charge.

Plussat: Clean, easy to find room, friendly and efficient check-in

Plussat: It's was nice very comfortable

Plussat: Very clean!

Plussat: While many other properties are closed, these guys are open. It is not busy right now and best I can tell the staff is cut way back but everything was on point. Nice work...

Miinukset: Nothing, everything was great.

Plussat: Very comfortable and near our venue.

Plussat: Love that this hotel offered a Suite with separate bedroom and living area. Great mobility ADA bathroom as well!

Plussat: Amazing and most friendly staff

Miinukset: Had we not been going through this pandemic i am sure the breakfast would have been nost delightful

Plussat: Location

Miinukset: Assistant manager was rude. They have a 100% Guarantee that is not upheld. Room was dirty. There was blood splattered on the back of bathroom door. Carpet stains. Floor was not mopped or vacuumed. Tables hadn’t been cleaned. Worst hotel experience

Plussat: The property is very clean.

Plussat: The location is near everything that we needed. The staff and entire property was clean and well kept.

Miinukset: Nothing it was perfect.

Plussat: Loved having the shuttle and complimentary breakfast. Chris at the front desk was very helpful and so nice.

Plussat: The breakfast was hot and area was very clean. It was plenty of everything even on Friday during Lent when we abstain from meat we had a full breakfast.

Plussat: The staff was extremely accommodating and friendly. It felt like home away from home!

Miinukset: Nothing! It was the best!

Plussat: The suite like room.

Miinukset: The gentleman at the front desk being rude/ugly toward my husband and then toward our family. Also, for the pool to be indoor you figured the water would of been a little warmer.

Plussat: comfortable beds, very nice and clean and the staff was very friendly and seemed really glad to have us there.

Miinukset: I would like to have two king size beds instead of queen size beds,

Plussat: Excellent hospitality. Pleasant and helpful Staff. We came as a group and enjoyed the stay.

Plussat: It was very pleasant. It was in a good location.

Plussat: Real close to airport. Free shuttle to airport and to Grapevine Mall. Excellent price/quality ratio. Rooms are very comfortable.

Plussat: Close to downtown Grapevine.

Plussat: The rooms

Miinukset: Yes, Staff under trained, lost customers due to inexperience, shuttle driver worked the front desk and apologized a lot, I was charged twice for 2 nights with $150 deposit.

Plussat: Location

Miinukset: No

Plussat: Friendly, helpful staff.

Miinukset: It was hard to find how you get to the hotel the first time driving in at night.

Plussat: Very nice hotel. Was above my expectations for the star level. We usually always book 3 1/2-4 star hotels but this was just as nice of a room.

Plussat: The staff member on the day of 06-19-20 i don`t remember in the morning i don`t remember her name but she was very helpful.Throughout my weekend stay Randy was extremely helpful thanks to these people a whole bunch.

Miinukset: Everything was good with my stay

Plussat: Close by the airport

Miinukset: The frig didn’t work

Miinukset: They were very accommodating.

Plussat: PRICE!

Miinukset: Nothing

Plussat: It was clean and quiet

Miinukset: Charging for parking made no sense

Plussat: The breakfast was excellent and the staff was very accommodating. I really appreciated their professionalism and the hotel room was very nice.

Plussat: Outstanding staff members on every shift! Knowledgeable, helpful, considerate and cheerful. Attitude is 90% of the experience and they were at 100!

Plussat: Close to our destination Legoland Discovery Center

Plussat: Friendly staff, nice clean room and very good morning breakfast

Miinukset: Sofa bed was not very comfortable however pretty much what we would expect

Plussat: The staff was very nice and friendly They were extremely helpful Had a very positive attitude

Miinukset: Had not been going through this covid situation

Plussat: Front desk staff Tiniece and Randy were awesome! Willing to help and amiable. Our first room was clean and comfy. Second room was a mess, but staff made it right and put us in a clean and tidy room. Thank you Tiniece and Randy!

Miinukset: A little old, but fully functional. Room 101 was a mess, but the front desk staff made it right by putting us in a better room.

Plussat: The staff was so awesome, so very helpful and nice. Location was a huge plus. Room was super clean and roomy. The shuttle service was a very pleasant surprise. Breakfast was good with a good assortment. Will definitely stay here again!

Miinukset: Not a thing place was so nice.

Plussat: Spacious room, reasonably well-appointed

Miinukset: Arrived during daylong rain, and there was no covered drive-up. We had to unload in the rain. Consequently, both we and our luggage were rather wet.

Plussat: Accommodations were great and staff very helpful.

Plussat: Everything

Plussat: Location

Miinukset: Na

Plussat: It's clean and comfortable.

Miinukset: The receptionist didn't come off as very friendly. Giving short prompt answers. Breakfast doesn't have many options.

Plussat: The pool.

Miinukset: No breakfast, pool was closed.

Miinukset: I had to do the majority of the house keeping I did not enjoy that. For the price I’m paying I should have to clean everything for a stay away.

Plussat: The room was very clean! We used the fitness room - which we never do - and really enjoyed it. The location was excellent! It gave me an opportunity to visit the mall right across the street before I had to leave.

Plussat: The staff is so friendly .. during this Covid time they wore masks and made me feel welcome . The room was a suite and was very clean and the beds super comfortable . It is located right across from Grapevine Mills Mall .

Miinukset: It is not the hotels fault it was the customers .. No ice in the ice machines .. had to go to hotel desk and ask for ice since customers had been sticking their hands in the ice . That was the only inconvenience during my stay .

Plussat: Comfortable bed, great layout, fun indoor pool, good breakfast

Miinukset: Old coffee in lobby, uncomfortable pullout sofa bed

Plussat: Good location, close to Grapevine. House keeping didn't visit on the third day when leaving the sign off, but I was only staying three days.

Miinukset: Location and staff.

Plussat: Easy access, clean, very friendly

Plussat: The rooms were clean. The staff was very helpful. Breakfast was great.

Miinukset: The beds were smaller than I thought. But they were comfortable.

Plussat: Clean and huge rooms.

Plussat: Pros: Indoor pool, location Rooms were large and comfortable

Miinukset: The doors didn't have a tight seal, which allowed us to hear everyone in the hallway. Breakfast was horrible. The pastries were stall, the waffle maker didn't work properly, so the only thing left was a slice of toast and runny eggs.

Plussat: Location, cleanliness

Miinukset: My only complaint is the view from the room.

Plussat: Staff is helpful - beds are comfortable - AC works like a champ - Breakfast every morning!

Plussat: Great rooms! Some hotel rooms are difficult to get cold enough to sleep good! This one did! Small fridge is great! Descent breakfast too!

Miinukset: No vending machines

Plussat: Very friendly and helpful staff. Clean and comfortable room.

Miinukset: Nothing

Plussat: The place was a great place to stay. I love how we got to enjoy the pool.

Miinukset: The TVs in the room could have been a bit bigger for the prices of the room. And I didn’t like that my view was more so trees.

Plussat: Staff was very nice, and use of hotel shuttle saved us time and money

Miinukset: Hotel needs to be updated. Rooms were big, but bathroom was extremely small. Parking was impossible the first night because there was a christmas party in the convention center

Miinukset: TV was too small, and positioned far away from the bed

Plussat: Clean room.

Miinukset: Different breakfast meni dsily

Plussat: Clean quite nice staff

Miinukset: No

Plussat: We didn't have a breakfast, didn't know there was one....

Plussat: Breakfast, room size, cleanliness and nice employees!

Miinukset: Every thing was great!

Plussat: Staff are very friendly. They also offer free airport pickup and drop off. Staff , (evening front desk person) and the breakfast staff.

Miinukset: TV in the room was VERY small, maybe 25" and very difficult to see from across the room on the bed.

Plussat: Great place and location. Very comfortable

Miinukset: No

Plussat: No bfast…:(---but a muffin to go!

Miinukset: nothing

Plussat: The beds are very comfortable. The room was spacious. The breakfast was very enjoyable.

Miinukset: The only negative I have is that the tv could be a bit larger for the size of the room.

Plussat: Nice big rooms, comfy bed, Netflix, great breakfasts in the morning. Bar and Grill in the hotel for those times you don't want to go out to eat.

Plussat: It’s a nice clean place

Miinukset: Comfortable bed and breakfast.

Plussat: Everything!!!

Miinukset: only one thing - When coming into the room it was VERY warm and took a long time to cool off.

Plussat: Staff were great.

Miinukset: Thought the hotel was pretty tired, not justified of a 9.2 rated facility.

Plussat: great location and breakfast was excellent

Miinukset: pull out couch was uncomfortable

Plussat: Typical Marriott quality property.

Miinukset: Problems with TV service throughout the facility. Lasted at least two days. No communications we shared other than a simple memo at the front desk.

Plussat: Good location, clean room, quiet for resting.

Plussat: This hotel was great and was across the drive from Bass Pro shops and across the street from Grapevine Mills mall and restaurants. The breakfast was great and staff was very friendly and helpful. We needed milk for granddaughter and they were more than willing to give us enough for that night and the next morning.

Miinukset: The pool area was very windy and when I went down with my granddaughter to the hot tub, there were quite a few bugs in it.

Plussat: Close to restaurants and shopping