Ambassador City Centre Hotel

Central location, lots of restaurants around it.

We stayed for four nights from Wednesday to Sunday and had loud music for 3 nights. Impossible to sleep. Reception staff did not answer the phone, so one night at 4:15 a.m. we had to get dressed, go down and complain, but to no avail. The boom boom continued until 5 in the morning. The staff weren't very cooperative, and when we mentioned it to the owner he tried to make light of it by inviting us to his other hotel in the Philippines! We weren't amused! However, our friends in other rooms did not have this problem. One day they also forgot to clean the room and make the bed.

location

they never cleaned the room during the 8 nights stay, even if we asked many times to send someone to clean. standard breakfast poor quality. they refused to put kettle in the room even if it is written everywhere on the web that every room has electric kettle and even if we showed to the staff the website with the description that all our room should have the kettle, they seemed not interested in the issue and were quite rude.

The location

The hotel was very dirty The staff were not nice in any way

Hotel is located in the historical center. From 3 nights, only once they cleaned the room. They did not remove trash from the room. Breakfast for 12.5€ is too expensive for the value. Unfortunately they don't have to improve as hotels in Haarlem are fully booked.

Room was not cleaned each day Mediocre breakfast

Absolutely nothing inside. Location excellent.

The staff were exceptionally rude and unhelpful!