Viimeaikaiset arvostelut
- Kaikki arvostelut
- Positiivinen
- Neutraali
- Negatiivinen
-
6,0
Miinukset: Very rude staff
arvostelut:
-
6,8
Good car, easy pickup, terrible dropoff
Plussat: A very nice car I got, Citroën DS3. Expensive as a rental, but cheap compared to the other prices in Corse. Friendly and easy pickup.
Miinukset: I had a letter that I had to clean the car to bring it back in the same state as I found it. Never had to clean a rental before. The guy at the dropoff was very rude, shouting at me in unintelligible English, while my French is quite got. He held my pen while I signing because he was so impatient.
arvostelut:
-
6,0
Bastia rental
Plussat: Having a car to drive
Miinukset: The woman working at the downtown location was beyond rude. Almost hateful. Terrible.
arvostelut:
-
4,0
Terrible pick up experience
Plussat: The car was decent
Miinukset: The lady at the Hertz counter in Bastia airport in Corsica was HORRIBLE. HANDS DOWN, the most TERRIBLE customer service experience I've ever had regarding car rentals. My flight was delayed so I couldn't get to the counter until 11:30pm. I asked if there was a GPS option, she told me either the car has it or it doesn't depending on the model, and that they don't have a GPS add on option. I mean come on?? How can any company not have a GPS option? According to her there's only a few roads in Corsica, so you don't need a GPS. So how am I supposed to find this remote address where the B&B I'm staying for the night is then, I asked. She tells me to get a map from the info desk - WHICH DOES NOT SHOW SMALL ROADS AT ALL AND DEFINITELY DOESN'T HELP ME FIND AN ADDRESS. I asked her if she can help me print off google map directions by any chance, because it would be impossible for me to find this address in the middle of the night, by myself, with no GPS, in a foreign place. She VERY rudely says "No." I was stunned. She continues irritatingly "It's almost closing time, and I have to help another customer. So no." WHAT ON EARTH? It is the company's fault they did not detail they don't have GPS add on, and their fault that some cars don't have GPS (which the desk lady doesn't even know for sure if it does). And she can't even be bothered to print a directions map for a customer that would literally just take 2 minutes to do?? I went to the info desk right after she gave me the paperwork because they were closing too (the paperwork by the way was not explained to me AT ALL, unlike all other car rental experience I've had before). Thankfully the info desk lady was super nice as well as another man who worked at the airport, they spent so long trying to find it on the internet for me, and had a really long time. They found it stupendous the car rental woman didn't help me, as they said, that area is very hard to find, and it's up these winding roads with no lights. The only solution they can come up with was for the man who worked at the airport to guide me to the general area first in his car, and he called a taxi driver friend of his to meet us there so he can guide me to the residence in his taxi, as he knows the area well. His taxi driver friend did this for free btw. If it wasn't for these really kind gentlemen's help, I would have been lost the whole night driving around the dark backstreets of Corsica trying to find this remote B&B. ALL because of one woman's laziness and bad attitude. OH and the bad service doesn't stop there. After I figured out a solution at the info desk of the airport, I went to pick up the car from the designated spot where someone from Hertz is supposed to meet me and do spot checks etc before I leave with the car. THERE WAS NO ONE THERE. They put the papers in the seat and had left for the night already. Left me looking for the car forever as I wasn't sure where it was.
arvostelut:
-
6,0
Miinukset: Very rude staff
arvostelut:
-
6,0
Bastia rental
Plussat: Having a car to drive
Miinukset: The woman working at the downtown location was beyond rude. Almost hateful. Terrible.
arvostelut:
-
4,0
Terrible pick up experience
Plussat: The car was decent
Miinukset: The lady at the Hertz counter in Bastia airport in Corsica was HORRIBLE. HANDS DOWN, the most TERRIBLE customer service experience I've ever had regarding car rentals. My flight was delayed so I couldn't get to the counter until 11:30pm. I asked if there was a GPS option, she told me either the car has it or it doesn't depending on the model, and that they don't have a GPS add on option. I mean come on?? How can any company not have a GPS option? According to her there's only a few roads in Corsica, so you don't need a GPS. So how am I supposed to find this remote address where the B&B I'm staying for the night is then, I asked. She tells me to get a map from the info desk - WHICH DOES NOT SHOW SMALL ROADS AT ALL AND DEFINITELY DOESN'T HELP ME FIND AN ADDRESS. I asked her if she can help me print off google map directions by any chance, because it would be impossible for me to find this address in the middle of the night, by myself, with no GPS, in a foreign place. She VERY rudely says "No." I was stunned. She continues irritatingly "It's almost closing time, and I have to help another customer. So no." WHAT ON EARTH? It is the company's fault they did not detail they don't have GPS add on, and their fault that some cars don't have GPS (which the desk lady doesn't even know for sure if it does). And she can't even be bothered to print a directions map for a customer that would literally just take 2 minutes to do?? I went to the info desk right after she gave me the paperwork because they were closing too (the paperwork by the way was not explained to me AT ALL, unlike all other car rental experience I've had before). Thankfully the info desk lady was super nice as well as another man who worked at the airport, they spent so long trying to find it on the internet for me, and had a really long time. They found it stupendous the car rental woman didn't help me, as they said, that area is very hard to find, and it's up these winding roads with no lights. The only solution they can come up with was for the man who worked at the airport to guide me to the general area first in his car, and he called a taxi driver friend of his to meet us there so he can guide me to the residence in his taxi, as he knows the area well. His taxi driver friend did this for free btw. If it wasn't for these really kind gentlemen's help, I would have been lost the whole night driving around the dark backstreets of Corsica trying to find this remote B&B. ALL because of one woman's laziness and bad attitude. OH and the bad service doesn't stop there. After I figured out a solution at the info desk of the airport, I went to pick up the car from the designated spot where someone from Hertz is supposed to meet me and do spot checks etc before I leave with the car. THERE WAS NO ONE THERE. They put the papers in the seat and had left for the night already. Left me looking for the car forever as I wasn't sure where it was.
arvostelut:
