Autonvuokraus Little Rock

Miinukset: Cigarette smoke odor

the car I've reserved wasn't the one they gave me

Miinukset: reserved a 7 seats - they didn't have it they told me to come back the next morning and they still didn't have the car

Filthy, hard to find car

Miinukset: The car was not in the spot I that I was told it was in. I came back inside and told the agents. They told me I was wrong and that I should go look again! I did, and the black mid size that was where my SUV was supposed to be was still there. I went inside again. The agent, clearly upset that she had to actually get up went outside, found the car, and drive it up to the front door. She handed me the keys with no apology or explanation. I asked if the SUV was in spot 22 like they assured me, and she mumbled something about 'spot 12'. When I finally got in the car it was filthy. Something sticky was all over the gear shift and center console. The windshield was more dead bug than glass. Someone else's bag of garbage and travel brochures was in the glove box. The agent had just been in the car, but clearly didn't care. Rather than complain and deal with the staff, I just drove off and cleaned the car myself rather than deal with the staff any longer. Never again.

THRIFTY Car Rental counter staff at LIT needs cust

Plussat: The car was as described. The exterior was not very clean on the grill and lower panels....not a big issue except Rental Car Companies at Little Rock Airport have a reputation of being over-zealous seeking property damage claims for minor dings and nicks. The car return process was very efficient and polite.

Miinukset: The counter was very inefficient in the car check-out process 7Apr16 @2:15p. The counter agent woman was dressed in a track suit with no ID Badge or Thrifty insignia. She never welcomed or thanked me for my businees. She never made eye contact or add poke clearly. I had to ask her to repeat several times. Still no eye contact. She was constantly yelling to someone (another employee) behind her in the back room. None of the yelling was concerning my rental. She carried on a personal conversation on her cellphone while staring at the counter computer. Compare to Enterprise Car rental 15 get away, 3-4 customes were served the while I was at the Thrifty counter. She needs training....especially before she is left alone at the counter to represent Thrifty.

Worst Car Rental Experience EVER

Plussat: The second car we ended up with was fine, however we had to return to the airport (roughly a 40 minute roundtrip) in order to get it.

Miinukset: AVOID AT ALL COSTS. 30 minutes after leaving the lot we realized that our rental's air conditioner was blowing hot air instead of cool air. We called the number provided (which linked us to the main Thrifty office) and the representative said to come back to the airport and switch out cars and that they would have one on hold for us. Not so happy about that since it would take a decent chunk out of our 2-day trip to Little Rock. I tried to call the Thrifty location itself to ensure that our rental was ready and received absolutely the WORST customer sevice that I have ever received in my entire life. The employee that answered the phone (whose number was listed on the airport's website) was unbelievably rude and unprofessional. the first time he hung up on me after I explained the situation and then when I called back and specifically asked if the car we requested was on hold for us, his response was "yeah yeah yeah, just bring it back and we'll hook you up." Yeah ok... We get there and it takes us about 45 minutes to switch out cars because of the staff's incompetence... oh and because the first car they tried to give us as a replacement also had a broken AC and the second smelled like marijuana. So here we are on the FOURTH car that we've tried to rent from this location and FINALLY we got one that was ok. So long story short, only rent from here if you don't care about customer service and are ok with a 25% chance of getting an acceptable rental car.