Radisson Blu Hotel, Hamburg

Disappointed

The location of this hotel is close to the Planten un Blomen Park and if you are ok walking you can get to most of the downtown places within 15 to 30 minutes. Restaurant for evening meals is good.

I have stayed at the Radisson a few times over the past year for business. My main observation is that the service/quality has dropped. Check in was efficient and I was given a room on the same floor as the business class rooms and for a standard room it had a very nice view (20th floor). I recently became a VIP member of a frequent traveler program and it was only after I checked in and received an email from them asking if I had been informed about my VIP benefits that I realized that maybe my room assignment was partly because of that benefit and they had forgotten to inform me. However upon check out when I asked if my food and beverage had been discounted as per my membership benefits, I had to provide the email as “evidence”. On top of that the discount only applied to meals at the restaurant but not breakfast or minibar drinks. Other things to note: value for money is not as good. For example, many other hotels now have nespresso coffee machines as standard in their rooms. Here it only is available if you book a business class room. Rooms are clean but the bathrooms need upgrading. Breakfast used to have an egg station but that has now gone, although there is a good selection for breakfast items, it is expensive compared to other hotels in money vs selection. Finally there is a significant amount of construction around the area. During my previous stays, taxis were waiting outside the hotel during the mornings but now it seems like they only come through the area for drop off at the train station. I had to wait 20 minutes one morning to get a taxi from there.