Steigenberger Hotel Hamburg

Hotel building was good

I booked this hotel for my 65 year old mother as a brithday trip . She seemed Halley with The hotel and although the staff were very polite they management of the booking was terrible . I called and asked to pay for the room and the refused unless I send a photo of my card via email . Reluctantly I sent this with a form 5 times from 2 different emails. Instead on arrival they asked my mother to pay for her own birthday gift instead of calling me back to take payment as promised ! Then on the last day of her stay at check out , they seemed to have finally noticed my emails and charged my card as well and told her they would refund her . At no point did anyone even contact me to advice me of this 3 days later . On top , my mother’s charger lead stopped working , there were no shops open in a Sunday to buy a new one . The hotel did not have a spare lead for her to charge her phone .i would have expected better than this from a 5 star hotel in Germany . The hotel was fine . But the poor organisation causes a lot of worry and stress that could have been avoided

Property is ideally located!

Property needs to be renovated.

The location is a short walk from the Rathaus, in a fairly quiet neighborhood. Noise from the street is not a problem. The property is nice, the rooms are spacious, and there's a nice view of the St. Nikolai steeple.

There was a dead insect on the ceiling. It could have been up there for a year. And the pillows were dreadful. Flat and soft. I asked for a third pillow and it was delivered to me, but it was as flat and useless as the other two. Germans may like those pillows, but foreigners/Westerners prefer a firmer cushion under their head. Also, the temperature in the shower fluctuated and was not constant. That is always annoying.