Steigenberger Hotel Hamburg

The hotel is very well located in Hamburg. The canals are nice and the rooms are big - personnel is generally welcoming, friendly and very available.

The room smell as if somone smoked in it even though it was a Superior room. The beds and furniture in the rooms are old, so as the TV and the bathroom equipment. Restaurant is clearly not the kind you expect in a superior five star hotel.

Not clear why this is a 5-star hotel!

* Very central location

* Old design, furniture and TV * Not too much care about the details: scratched furniture and not clean pillow case * The bathroom is awful-looking (very old design)