Hanoi Brother Inn & Travel

Great location, attentive and friendly staff

the room and facilities needed an upgrade, the airconditioner in the room I was into is already old and was set to only one temperature

The location is good.

I do not recommend this place. I had a bed experience here. All my family were in this hotel, in 3 rooms. With two rooms were everything ok, but in one of them was a really bed experience. I went out for a tour and when I arrived at the hotel they told me they had to move rooms and to my amazement they had come into my room and taken all my belongings and put them in plastic bags (even underwear that was drying). I felt very offended and violated. They gave the excuse that the air conditioner needed to be repaired. Then they put me in another room, horrible and musty. I went to complain and saw that there was actually a large group arriving and they intended to put other people in my room (considering that my room was 4 people and there were only two). This is not an attitude expected of a hotel. It was extremely unpleasant and disrespectful, I have never experienced a similar situation anywhere in the world. They need to learn how to treat the customer.