Sheraton Harbin Xiangfang Hotel

The bed was comfortable. The dine - in food was decent, I liked it, and reasonably priced. The staff were nice, though some couldn't speak English well. Nice view from the 25th floor though there was a lot of construction happening.

At check in, they could not find the reservation I made on booking.com. Showed them my name and confirmation number, but they still could not find it. Standing there watching 5 people try to figure it out for a while was no fun... The tub could have been cleaner, the carpet had a stain in my room. Otherwise the room was fine.

Luckily I know Chinese because the staff knew very little English. Was disappointed that the restaurant offered no foreign food.

For an international chain, staff should speak better english. They should also offer help upon check in with big bags. When checking out, they should ask if the stay was pleasant etc.

Very quiet.

No cotton buds and shaver readily available (still have to ask for these? Did not try to ask.). No spare box of facial tissue available (have to ask for it maybe but didn’t bother). No trash can under the sink. Toilet and shower area need more cleaning. Very high static even when touching the elevator buttons. Very weak (if there is) exhaust in the comfort room.

Very quiet.

No cotton buds and shaver readily available (still have to ask for these? Did not try to ask.). No spare box of facial tissue available (can ask for it maybe but didn’t bother). No trash can under the sink. Toilet and shower area need more cleaning. Very high static even when touching the elevator buttons. Very weak (if there is) exhaust in the comfort room.